

Arcserve UDP and Veritas NetBackup are two prominent backup and data recovery solutions. Veritas NetBackup is often considered the superior product due to its comprehensive features, despite Arcserve UDP gaining favorable feedback on pricing and support.
Features: Arcserve UDP is praised for its simplicity and ease of use, with users highlighting its efficient data replication, scalable architecture, and straightforward user interface. Veritas NetBackup receives acclaim for its advanced features such as extensive cloud support, robust scalability, and comprehensive analytics. Veritas NetBackup appears to have the upper hand in terms of valuable features, particularly for large and complex environments.
Room for Improvement: Users suggest Arcserve UDP could improve in areas like reporting functions, support for newer technologies, and user interface design. For Veritas NetBackup, users express a need for enhancement in performance optimization, a reduction in resource consumption, and better documentation. While both products have areas to refine, Veritas NetBackup's improvements are more focused on performance, whereas Arcserve UDP's are on expanding functionality.
Ease of Deployment and Customer Service: Arcserve UDP is often commended for its straightforward installation process and reliable customer service. In contrast, Veritas NetBackup, while offering comprehensive deployment options, is noted to be more complex and time-consuming to install, with mixed reviews regarding customer support responsiveness. Arcserve UDP has an edge in ease of deployment and customer service.
Pricing and ROI: Arcserve UDP is frequently mentioned as cost-effective with a competitive pricing structure and quick return on investment. Veritas NetBackup, although higher in cost, is perceived to deliver a strong ROI due to its robust feature set and long-term reliability. While Arcserve UDP is favored for its affordability, Veritas NetBackup is considered worth the investment for organizations needing advanced capabilities.
It is suitable for our nature of business because data is very critical, and we cannot compromise on backup.
I have local support; we have a team that has expertise in the solution, so we usually resolve situations in-house without sending questions to Arcserve.
The technical support from Veritas is rated an eight, as the local partners are good and support us.
The support from Veritas NetBackup is very good.
The customer support is very poor.
I feel that if you can keep it at least two or three levels back or forward with backward compatibility available, it would help people use the old disk storage and get more storage space.
The size of the catalog was an issue, but it was more about outgrowing our own architecture than a problem with Veritas NetBackup itself.
Veritas NetBackup performs well in terms of stability.
In the last 10 years, I have never faced a single incident regarding stability with Veritas NetBackup.
We would really appreciate if Veritas offers products by which we can secure our backups against these ransomware attacks.
Support tickets take too long to be solved and the quality of engineers they have for support has lately become lacking.
From security concerns regarding what I would improve about Veritas NetBackup, I think you need to look into this because we found only one encryption option available, which is not that very strong.
Regarding the setup cost for Arcserve UDP, it is significantly important, but the price is similar to all our options where clients need to have backup on-premises and replication in the cloud.
My experience with pricing, setup cost, and licensing is that the appliance licensing is a bit tricky and a bit expensive, especially when I have to license the hardware and the software;
I would rate pricing for Veritas NetBackup around six, as it is neither high nor low.
I have utilized Arcserve UDP's data deduplication feature, and the data deduplication feature helps my storage efficiency significantly.
In my opinion, the main benefits Veritas NetBackup provides are that it is a unified platform where we can integrate all the requirements such as online backup, offline backup, and virtualization backup in one single platform, although my only concern is the licensing structure.
The measurable outcomes and feedback I have seen from my customers after deploying Veritas NetBackup include the peace of mind CIOs and the people dealing with business continuity receive due to the reliability that it provides to them; it really gives them a lot of comfort and they can sleep well.
Although we do not utilize its deduplication technology or cloud integration, we can trigger storage actions with NetBackup.
| Product | Market Share (%) |
|---|---|
| Veritas NetBackup | 1.9% |
| Arcserve UDP | 1.1% |
| Other | 97.0% |

| Company Size | Count |
|---|---|
| Small Business | 24 |
| Midsize Enterprise | 10 |
| Large Enterprise | 9 |
| Company Size | Count |
|---|---|
| Small Business | 33 |
| Midsize Enterprise | 21 |
| Large Enterprise | 66 |
Veritas NetBackup is an enterprise-grade backup and recovery software solution. NetBackup securely restores and backs up files, raw partitions, and directories on a server known as a media server. A server protected by NetBackup is referred to as a NetBackup client. During the backup process, the NetBackup client sends the data through the network to the NetBackup media server, which chooses the appropriate storage media as the backup point.
Veritas NetBackup is a trusted enterprise backup solution that integrates with many of today’s popular databases, such as Microsoft SQL, Oracle, Linux, Unix, and Microsoft operating systems. The solution is able to backup data to tape, disc, and public clouds and keeps the popular Microsoft Hyper-V and VMware hypervisors safe and secure.
Veritas NetBackup Features
Reviews from Real Users
Mahdi B., Solution Architect and IT Consultant at Merdasco - Rayan Merdas Data Processing, says, “Veritas integrates well with the cloud, all databases, all operating systems, all hardware, and all software. Veritas also has solid malware and ransomware protection features. From time to time, we face a new kind of attack, and Veritas has always proven to be the best protection solution for some of my customers. Our customers who have faced ransomware attacks were able to recover their data in less than one day without any stress. Veritas is ransomware resilient and because of its implementation, it is not dependent on the operating system to work. Most of the functions of the Veritas software are isolated from the operating system and it's not dependent on the operating systems involved. This is very important. When some of our operating systems are infected by a virus, Veritas still works perfectly and protects our data. This feature is very well implemented in Veritas NetBackup.”
A PeerSpot user who is a General Manager at a comms service provider relates, “Veritas enterprise has many agents who perform the backup, whether it is a consistent backup or recorded backup. The solution has everything from the snapshot to the multiple database agents.”
Mir-Ali, Infrastructure Manager - Oracle SCM at a financial services firm, shares, “It covers all kinds of different architectures. Plus, it's very user-friendly and it is very reliable. Reliability is the most important thing because once the backup is done, if it is successful, then we're sure that it was successful and we will be able to restore it.”
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