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Arcserve UDP vs OpenText Recover​ comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Mar 29, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Arcserve UDP
Ranking in Disaster Recovery (DR) Software
17th
Average Rating
7.6
Reviews Sentiment
5.7
Number of Reviews
44
Ranking in other categories
Backup and Recovery (32nd)
OpenText Recover​
Ranking in Disaster Recovery (DR) Software
36th
Average Rating
8.0
Reviews Sentiment
8.5
Number of Reviews
1
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of August 2026, in the Disaster Recovery (DR) Software category, the mindshare of Arcserve UDP is 2.0%, down from 2.3% compared to the previous year. The mindshare of OpenText Recover​ is 0.8%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Disaster Recovery (DR) Software Mindshare Distribution
ProductMindshare (%)
Arcserve UDP2.0%
OpenText Recover​0.8%
Other97.2%
Disaster Recovery (DR) Software
 

Featured Reviews

Sergio Itikawa - PeerSpot reviewer
Software Solutions Architect at SPEData
Has supported hybrid IT environments effectively and offers strong data protection
With Arcserve UDP, the most valuable feature is to improve persistent data, which I consider important. I use other products too, not only Arcserve UDP, as we use TrueNAS as well. Arcserve UDP improves the precision of data. I have utilized Arcserve UDP's data deduplication feature, and the data deduplication feature helps my storage efficiency significantly. I have used Arcserve UDP's continuous data protection. It is beneficial for operational continuity because we use it constantly and have no objections to Arcserve UDP technology; I think it is very good. Arcserve UDP's integration with multiple operating systems is very good and very efficient. This brings value for me since many of my clients have different operating systems like Windows and Linux; there is no problem. Regarding the deduplication and compression with Arcserve UDP, I think Arcserve UDP is still a solid solution that we primarily use.
Rias Majeed - PeerSpot reviewer
CTO at Exceed NetSec LLC
Allows you to test and schedule recovery tasks for multiple sites
The main weakness of Carbonite Recover is the fallback process, which can be time-consuming. However, the failover process works well when done properly. Similar to other software programs, there was a technical issue involving duplicates and small glitches. Over time, Carbonite recovery has improved. When I started working with Cyber, we had to double-check everything, and although it was challenging, the downtime wasn't extensive—one incident in a year, for example. Restoring data with Carbonite Recover can take time, mainly because the backup process occurs in real time. The main concern is the duration needed to restore data to the primary environment, which can be lengthy. However, once the failover is complete, there are no further issues.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"There are many backup options available in this solution. For example, you are able to do backups of servers, email, OST files, and users. This is a complete backup solution which is very good."
"Arcserve UDP has a good configuration and user interface. It makes the job of an administrator easy."
"It is a very stable solution...It is a scalable solution."
"Arcserve is user-friendly and allows us to back up all the servers and centrally manage them."
"Easy to use, good stability, and disk space gain with greater data protection and we were able to replicate the environment to another place or other platform at no additional cost."
"The most valuable feature is the duplication."
"It's simple to set up."
"Our customers are happy with the product’s functionality."
"We confirm the server failure before initiating recovery. Once started, this process takes half an hour to an hour, though it can be as fast as 15 minutes. After bringing up the server, we test connectivity to ensure everything is operational."
 

Cons

"Customer service and support need to be improved. Based on my experience, whenever we need support, there are difficulties with communication when trying to resolve the issue."
"A lot of their new technologies are not very good."
"The product requires too many VMs as intermediaries."
"The solution can improve by allowing older versions to support the latest version of the OS."
"Arcserve UDP is in the middle range of complexity. The interface can be developed a little bit more to be user-friendly."
"StorageCraft ShadowProtect can improve by making one console that can control backups of all desktops and servers in one place. Additionally, the recovery process of the backups is very slow and could improve. It's very slow when we went to recover a complete disc but to recover one file is very fast."
"Licensing can be quite difficult."
"The solution can use a lot of bandwidth when the scheduling is not done, it should auto-schedule itself. For example, if there are 50 users connected in the network at 12 o'clock and the backup is not scheduled. At this time the network offices are going to have performance issues when it is doing a backup. Having a feature to auto-schedule a time when the network is not being used often would be beneficial."
"The main weakness of Carbonite Recover is the fallback process, which can be time-consuming. However, the failover process works well when done properly. Similar to other software programs, there was a technical issue involving duplicates and small glitches."
 

Pricing and Cost Advice

"Its price seems reasonable. Its price is average as compared to the other products I've looked at. We have a three-year license right now. There are no other costs beyond the standard licensing fee."
"The solution is priced well compared to other solutions."
"I feel that the product is fairly priced."
"On a scale from one to ten, where one is cheap and ten is expensive, I rate the solution's pricing a four or five out of ten."
"In comparison to other vendors, it is a low-cost solution."
"It is approximately $400 to purchase a virtual service outright."
"The retail fee is $1300 for a year for one server. Other than that, there is just the cost of your hardware."
"There is an annual license required for this solution and it is priced well."
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Top Industries

By visitors reading reviews
Construction Company
11%
Computer Software Company
10%
Manufacturing Company
10%
Marketing Services Firm
8%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business25
Midsize Enterprise9
Large Enterprise9
No data available
 

Questions from the Community

Major Differences Between These 4 Backup and Disaster Recovery Solutions?
Comparing the features of the four is not the right approach. You need to develop a list of requirements for backup and DR that are specific to your organization and then compare each of the four ...
What is your experience regarding pricing and costs for StorageCraft ShadowProtect?
Regarding the setup cost for Arcserve UDP, it is significantly important, but the price is similar to all our options where clients need to have backup on-premises and replication in the cloud.
What needs improvement with StorageCraft ShadowProtect?
One area for improvement in Arcserve UDP is its capability to interact with other cloud servers. We faced challenges in capturing the data from these servers and had to subscribe to another applica...
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Also Known As

StorageCraft ShadowProtect, StorageCraft Backup Analyzer
No data available
 

Overview

 

Sample Customers

ITPS, North Hertfordshire Homes, SEMIKRON, Kajaani University of Applied Sciences, Test Valley Borough Council, EK Services
Information Not Available
Find out what your peers are saying about Hewlett Packard Enterprise, Veeam Software, Broadcom and others in Disaster Recovery (DR) Software. Updated: August 2026.
908,834 professionals have used our research since 2012.