The security of the solution can be improved to include a secure backup feature with full encryption capabilities.
Architecte Backup at a comms service provider with 10,001+ employees
Stable, scalable solution with good customer support
Pros and Cons
- "It is important, when we chose a solution, that the customer service/technical support team could help us when we needed it, but the support was good."
- "I do not really like NetBackup as it is coming from a mix of other software packages."
What needs improvement?
For how long have I used the solution?
I have been using the solution for about one or two years.
What do I think about the stability of the solution?
The solution is stable.
What do I think about the scalability of the solution?
The solution is scalable.
Buyer's Guide
Veritas NetBackup
June 2025

Learn what your peers think about Veritas NetBackup. Get advice and tips from experienced pros sharing their opinions. Updated: June 2025.
860,592 professionals have used our research since 2012.
How are customer service and support?
It is important, when we chose a solution, that the customer service/technical support team could help us when we needed it, but the support was good.
Which solution did I use previously and why did I switch?
I previously used Dell EMC Avamar and NetWorker.
How was the initial setup?
The initial setup and deployment can be done in one day and one night.
What about the implementation team?
The implementation of the solution was done in-house. The implementation involved having someone from the network team, and someone for the storage and backup.
What other advice do I have?
I do not really like NetBackup as it is coming from a mix of other software packages.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

Backup & Storage Architect at a pharma/biotech company with 10,001+ employees
Stable with good features, but support needs improvement and they need to include automation
Pros and Cons
- "The features are good."
- "It is not very user-friendly."
What is our primary use case?
We are using this solution for data protection.
What is most valuable?
The features are good.
What needs improvement?
It is not very user-friendly.
There are delays in Veritas that can be done in automation.
In the next release, I would like to see automation and better support.
For how long have I used the solution?
I have been using Veritas NetBackup for more than seven years.
We are using the latest version.
What do I think about the stability of the solution?
Veritas NetBackup is stable.
What do I think about the scalability of the solution?
It's a scalable solution that is enterprise-level software and is used for the organization. It's not user-based, it's infrastructure-based.
How are customer service and technical support?
Technical support is not good.
They are not quick, it could be faster. You don't get any support quickly. You have to wait for 30 minutes or one hour. You will get better support if you get business-critical services, which will be provided at an additional cost.
How was the initial setup?
The initial setup is simple, it doesn't take a lot of time. It's less than 30 minutes to set up if you have the cloud.
What's my experience with pricing, setup cost, and licensing?
In terms of cost, it's not very good. I would rate it a five or six out of ten. They want everything to be sales and money.
What other advice do I have?
I would not recommend this solution to others because of the cost, but as an option, I would say yes. Rather than NetBackup, I would go with Veeam or Commvault.
I would rate Veritas NetBackup a six out of ten.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Veritas NetBackup
June 2025

Learn what your peers think about Veritas NetBackup. Get advice and tips from experienced pros sharing their opinions. Updated: June 2025.
860,592 professionals have used our research since 2012.
Network and Security Specialist at Ajman Digital Government
Great deduplication feature and the recently implemented ability to connect remotely
Pros and Cons
- "Great deduplication feature."
- "The solution is quite expensive."
What is our primary use case?
Our primary use case of this solution is to back up everything including VMs, email, our databases, Oracle, SQL. I'm a network security specialist and we are customers of Veritas.
What is most valuable?
The solution has many great features, particularly the feature they provide for deduplication. They have also recently included a new feature on the interface, where you can connect remotely and get any report, rather than having to check the solution through the server. They have different solutions for different things, so if you need to back up, for example, they have a solution for backing up on cloud or on-premise.
What needs improvement?
The cost of the license could be improved, it's quite expensive.
For how long have I used the solution?
I've been using this solution for 10 years.
What do I think about the scalability of the solution?
The scalability of the product is very good. We have three to four admins dealing with the solution directly, but we do the backup for the whole organization.
How are customer service and technical support?
We receive very good support through our partner. We've been with them for over 10 years.
How was the initial setup?
The initial setup was very straightforward and quick. We used a consultant for the initial implementation and for minor upgrades or minor changes, our internal team is responsible. If it's something major, our partner deals with it.
What other advice do I have?
The new updates in this solution have really made a difference and added to the value.
I would rate this solution an eight out of 10.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Solutions Platform Architect at a retailer with 10,001+ employees
Feature-rich, but they need better attack protection
Pros and Cons
- "It's a good product, it does what we want it to do."
- "In the next release, I would like to have a better way to protect against ransomware attacks and a better way of logging issues where you don't have to enable the verbose logging to capture the problems."
What is our primary use case?
We use this solution mainly for back up and to restore.
What is most valuable?
It's a good product, it does what we want it to do. It has a 99.8% backup success rate, and it runs 24,000 jobs per day.
We like all of the features.
What needs improvement?
The ransomware protection needs improvement.
The reporting tool that you get out of the box is not sufficient, so you have to purchase other tools or modules.
When it's out of the box, the visibility is a problem and it's not very clear. Overall, the visibility into the environment is lacking.
When you come across an issue to present to technical support, you have to enable the verbose logging, and when that happens you are generating huge amounts of log files. I have to wait for this problem to present itself again. I cannot leave it running on verbose logging, as it takes up the capacity from the logs. However, if I don't enable it then I won't be able to locate the issue.
In the next release, I would like to have a better way to protect against ransomware attacks and a better way of logging issues where you don't have to enable the verbose logging to capture the problems.
For how long have I used the solution?
I have been working with Veritas NetBackup for eight years.
What do I think about the stability of the solution?
Veritas NetBackup is stable. We have not experienced any issues.
What do I think about the scalability of the solution?
It's a scalable solution.
How are customer service and technical support?
We have a very strong team and haven't had to log many calls with technical support.
What's my experience with pricing, setup cost, and licensing?
We are happy with the pricing that we have, but it's expensive.
What other advice do I have?
Overall, I think that Veritas is a very good product and I recommend it.
It's an expensive tool but it does its job very well. It has a 99.8 % success rate.
I would rate Veritas NetBackup a seven out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer. partner
Senior Systems Support Analyst at WARWYCK PHOENIX PCC
All-inclusive with everything under one console
Pros and Cons
- "This is a complete solution, everything is under one console."
- "Licensing costs are quite high."
What is our primary use case?
Our use case really depends on what we need at a particular time so we use the solution for online productives and we also do incrementals. We are customers of Veritas and I'm a senior systems support analyst.
What is most valuable?
The value of this solution is that it's a complete solution and the fact that we can do almost every standard process including backups, is interesting and better than the competition. Everything is under one console as opposed to some of the other solutions whereby you can use them to do key backups but when it comes to the client you can't monitor everything on the console. This product is already compatible with most of our servers, it's already doing backup on disc, on tapes, on other peer servers.
What needs improvement?
Off the top of my head, I can't think of anything that can be added to the solution. Our real issue is the pricing and it's a recurring cost, so it's not something that will go away any time soon.
For how long have I used the solution?
I've been using this solution for 10 years.
What do I think about the stability of the solution?
This is a stable solution.
What do I think about the scalability of the solution?
The solution is scalable. The only time we need to do anything is when we're upgrading to the next version and there may be major components that need to be looked at.
How are customer service and technical support?
The current solution is stable and we haven't needed to contact the support.
Which solution did I use previously and why did I switch?
I have previously tried a couple of different solutions. But for the time being, it's really one of the most complete solutions. We were using another solution from Symantec for backup purposes. Prior to that, we had also tried another vendor solution, which was for an IBM solution. For a time, we also used Veeam and we have been looking into either implementing Infrascale or Commvault. For the time being, it looks like Commvault would be the replacement for Veritas. It's a cheaper solution.
How was the initial setup?
The initial setup was very straightforward and took about 15 minutes. We had help from the vendor. There isn't much maintenance required, only if there's an issue with something. We are small company, so it's not a problem - we do backups of the servers and almost everything that we have on our infrastructure. When we carry out the backup for the exchange server, we do backups for everyone in the company, so it's not just one specific user or a couple of users. There are three admins in the company.
What's my experience with pricing, setup cost, and licensing?
I don't know the licensing costs off the top of my head, but it's pretty high compared to other solutions out there. There are also additional costs for things like support.
What other advice do I have?
As a technical solution, this product is right up there. I would recommend the solution but it would depend on the use cases and the load. Depending on the load, there might be other, more cost-effective solutions.
I would rate this solution a nine out of 10.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Technical Specialist at a tech services company with 51-200 employees
User-friendly, stable, and feature-rich
Pros and Cons
- "NetBackup is very easy for end-users."
- "The biggest problem with NetBackup is licensing."
What is our primary use case?
We are a solution provider and Veritas NetBackup is one of the backup and recovery products that we resell to our clients.
How has it helped my organization?
This product works well for all of our use cases.
What is most valuable?
The most valuable feature is the ease of use. NetBackup is very easy for end-users.
We have never had a problem restoring data.
NetBackup has all of the features that you would expect. It includes differential and incremental backups, snapshots, virtual backup, backing up to the cloud, and backing up on-premises.
What needs improvement?
The biggest problem with NetBackup is licensing. With more customers working with virtual machines, they are now licensing based on the number of CPU cores. Some customers choose Veeam because if they have two servers with 100 terabytes then that is four CPU cores, and it will cost less than it would with NetBackup. This is a change from the past, where the licensing was on a per-socket basis.
For how long have I used the solution?
I have been working with Veritas netBack for about two years. My company has been involved with backup solutions from different vendors for about 30 years.
What do I think about the stability of the solution?
This is a very stable product and better than IBM in this regard.
What do I think about the scalability of the solution?
It is very easy to scale. There are two different solutions, where Backup Exec is for small to medium-sized businesses, and NetBackup is for medium to enterprise-sized organizations.n.
How are customer service and technical support?
We are very satisfied with the technical support.
Which solution did I use previously and why did I switch?
We also work with products from Veeam and IBM. I have about 10 years of experience with IBM Spectrum Protect but the support for it is very poor in Egypt. For this reason, we prefer to work with Veritas NetBackup and Veeam.
With IBM, there have been many times where we were unable to restore data.
IBM uses many agents for backup tasks, whereas Veritas uses only one agent for backing up files, databases, and applications. The IBM approach is more complex.
How was the initial setup?
It is very easy and straightforward to set up. The length of time required for deployment depends on the implementation and the number of servers. I would say that the average is between three and four days.
What about the implementation team?
We have two people to deploy this solution.
What's my experience with pricing, setup cost, and licensing?
Licensing fees are charged based on the number of CPU cores.
What other advice do I have?
Overall, NetBackup is a good product and the only problem is the licensing module. We would really like to have socket-based licensing.
I would rate this solution a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Reseller
System IT and Technologies Field Manager at Leumit Health Services
Good technical support but the SQL Server backup features are not up-to-date
Pros and Cons
- "The most valuable feature is its stability."
- "The SQL Server backup features are not up to date."
What is most valuable?
The most valuable feature is its stability.
What needs improvement?
Lots of features are in need of improvement.
The SQL Server backup features are not up to date. I would also like to see the Exchange server and Cloud backup handled better.
There are no features for cloud backup in my on-premises environment, which limits me when it comes to managing them.
The performance is poor on our system and it takes too long to complete a backup.
For how long have I used the solution?
I have been working with Veritas NetBackup for more than ten years.
What do I think about the stability of the solution?
The stability is very good.
What do I think about the scalability of the solution?
My environment is not growing very quickly, so I haven't had the opportunity to check scalability. My understanding is that it is expensive to scale.
How are customer service and technical support?
We are typically in contact with technical support two or three times a year to deal with issues that arise. They're brilliant, fast, and professional.
How was the initial setup?
The setup was completed before I joined the company.
What's my experience with pricing, setup cost, and licensing?
My licensing model is based on capacity so as we grow, the price we pay increases and it becomes too expensive.
Which other solutions did I evaluate?
We are currently looking for another solution. One of the reasons is that we know that we can get more for less money.
What other advice do I have?
This backup and recovery product is good, although looking at my current environment, it is pretty old. My advice for anybody who is considering Veritas NetBackup is to assess the feasibility of it in their environment.
I would rate this solution a six out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Senior Infrastructure Consultant at a insurance company with 10,001+ employees
User friendly with great features, but very expensive
Pros and Cons
- "The solution offers a lot of really great features that organizations can utilize and take advantage of."
- "The only pain point we have with this solution is the cost. It's very expensive. In fact, it's so expensive we are looking for other platforms. We want to move away from it in order to save our organization costs."
What is most valuable?
Overall, the solution is great. We have no complaints in terms of the quality it provides.
We have been using Veritas NetBackup in our environment for the past 10 years. Although the features don't change much, it's extremely user friendly for us. We have widely deployed the solution as our sole backup solution for the past few years.
The solution offers a lot of really great features that organizations can utilize and take advantage of.
What needs improvement?
The only pain point we have with this solution is the cost. It's very expensive. In fact, it's so expensive we are looking for other platforms. We want to move away from it in order to save our organization costs.
For how long have I used the solution?
We've been using the solution for ten years. It's been about a decade since we first started using the solution.
What do I think about the scalability of the solution?
We are growing, and, at the same time, we are also doing some sort of consolidation in Singapore. Due to the fact that we are growing at a very rapid speed, we are looking at other products in the market that can deal with the big amount of data that we are going to back up and we're focusing on those that can do the work very efficiently.
How are customer service and technical support?
I have contacted technical support in the past. Actually, in fact, I am very close to the account and product team operators in Singapore. They're great. They've been very supportive. We've quite satisfied with the level of service provided.
How was the initial setup?
The initial setup is quite straightforward. The solution itself is very user friendly, so we didn't find the implementation very complex.
Deployment took about half a day of work.
Which other solutions did I evaluate?
Currently, we're evaluating Cohesity. It is a new solution that we are starting to assess. We're looking at whether it's the right solution to replace our existing NetBackup.
Right now, our entire organization is a NetBackup supporter. However, we also understand that the cost of the backup is actually extremely high. We are actually looking at some sort of alternative at this point.
What other advice do I have?
We're a NetBackup customer and we have a close partnership with Veritas. We don't provide any services to clients. We just happen to use it.
The product itself is great, however, the pricing is very high compared to the competition.
Veritas has been quite well known in the market for some time now. They have a lot of features as well. However, at the end of the day, it's always the cost that we have to consider.
I'd rate the solution seven out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner

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Updated: June 2025
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