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Associate Provost, AVP at a financial services firm with 51-200 employees
Real User
Top 20
Mar 18, 2024
A backup solution for product with best customer support
Pros and Cons
  • "The solution is easy to learn."
  • "The solution could have a more clear dashboard about the license and the operation status."

What is our primary use case?

We have appliances from Veritas. We acquired both appliance storage and NetBackup software licenses together as part of our product purchases for daily, weekly, archival, and yearly backups.

What is most valuable?

The solution is easy to learn.

We review all of our policies. There are some policies with different names that are the same, but we cannot distinguish between them. There are use cases where jobs overlap. We view the IT analysis dashboard to facilitate the review of these types of jobs. From the information we obtained from our sales team, it offers a single view for managing all NetBackup jobs, including those on the cloud and in our IDC. Additionally, it includes security features, and handling antivirus issues. It offers a more cost-effective rate, which can help us reduce storage space. We have a single node for recovery practice.

What needs improvement?

The solution offers software licenses and more. When purchasing hardware, it also includes some software licenses bundled with the hardware.

The solution could have a more clear dashboard about the license and the operation status.

For how long have I used the solution?

I have been using Veritas NetBackup for three years.

Buyer's Guide
Veritas NetBackup
January 2026
Learn what your peers think about Veritas NetBackup. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
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What do I think about the stability of the solution?

The product is stable.

I rate the solution’s stability a nine out of ten.

What do I think about the scalability of the solution?

The solution’s scalability is good.

400 users are using this solution.

I rate the solution’s scalability an eight out of ten.

What other advice do I have?

We have three administrators managing this solution.

Overall, I rate the solution a nine out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1423689 - PeerSpot reviewer
Backup System Engineer at a tech services company with 1,001-5,000 employees
Real User
Oct 24, 2023
A comprehensive and versatile data protection with certain reporting limitations
Pros and Cons
  • "It provides us with the versatility to back up everything we require which eliminates the need for a secondary backup solution."
  • "Enhancing reporting across the board would be beneficial."

What is our primary use case?

Our primary objective is to use it for performing backups in our extensive environment.

How has it helped my organization?

We rely heavily and use a wide range of its features and options. Currently, we run the latest version and have integrated Flex Appliances into our infrastructure, which has become a core component of our backup strategy. This integration ensures a seamless working relationship between the two, which is highly beneficial.

What is most valuable?

Its ability to comprehensively back up our entire environment is the most valuable. It provides us with the versatility to back up everything we require which eliminates the need for a secondary backup solution. What we value most is its universality. In a landscape where various software solutions often fall short, especially when it comes to backing up complex systems like SAP, having a single product that covers all our needs is a game-changer. This simplicity not only streamlines operations but also eliminates the need for multiple training and certifications for different tools.

What needs improvement?

Enhancing reporting across the board would be beneficial. We need an easier way to access information, such as the number of backups conducted in the last month, data quantities, and more, so that we can quickly provide this data to our superiors when needed. There is room for improvement in the updating process, especially when working on Linux and similar platforms. It's crucial to have a solution that's not only more efficient and faster but also secure. Updates should be risk-free, allowing for easy rollbacks in case something goes awry, ensuring that we can revert to the previous state without significant hassle or disruption.

For how long have I used the solution?

I have been working with it for more than ten years.

What do I think about the stability of the solution?

Its productivity and reliability are at a satisfactory level.

What do I think about the scalability of the solution?

The scalability depends on the specific environment you're working with. Generally, it is possible to scale the system, but this may require the installation of new components. In my company, we currently have over a thousand users who rely on it.

How are customer service and support?

Its customer support team is functional, but it doesn't always meet our expectations. We believe that it should be improved to address these issues more effectively.

How would you rate customer service and support?

Neutral

How was the initial setup?

While we've encountered occasional minor issues, overall, the deployment has been relatively straightforward.

What about the implementation team?

The deployment timeline can vary from a couple of hours to a few days, depending on the specific environment and requirements, such as user accounts and configurations. It's essential to ensure we have a comprehensive backup solution in place before making any changes, to safeguard against any potential issues. We begin by assessing the situation and running necessary tests, which adds some complexity compared to a straightforward installation. Typically, this process involves the participation of three to four individuals.

What other advice do I have?

I would advise to make thorough comparisons before making any decisions, as time evolves, and what's best today might not be the optimal solution in five years. This is especially important because changing systems can be costly for both small and large companies. You need a clear understanding of what you want to achieve and the advantages that a new product offers. Overall, I would rate it seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Veritas NetBackup
January 2026
Learn what your peers think about Veritas NetBackup. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
881,114 professionals have used our research since 2012.
Eddie Nyimbwa - PeerSpot reviewer
Managing Director at a tech services company with 1-10 employees
Real User
Aug 7, 2023
Works as a backup solution and offers protection from ransomware
Pros and Cons
  • "The tool's information transfer and patching up is easy. The solution offers protection from ransomware which is also a valuable feature."
  • "Data restoration from Veritas NetBackup is quite slow. I would also like documentation that I can share with my technical team."

What is our primary use case?

We use the product for backup.

What is most valuable?

The tool's information transfer and patching up is easy. The solution offers protection from ransomware which is also a valuable feature. 

What needs improvement?

Data restoration from Veritas NetBackup is quite slow. I would also like documentation that I can share with my technical team. 

For how long have I used the solution?

I have been working with the solution for a year. 

What do I think about the stability of the solution?

I would rate Veritas NetBackup's stability a seven out of ten. 

What do I think about the scalability of the solution?

I would rate the tool's scalability a six out of ten. You may encounter issues when you expand the tool's usage. My company has 50 endpoints for the product. 

How was the initial setup?

Veritas NetBackup is easy to install and I would rate it a seven out of ten. 

What's my experience with pricing, setup cost, and licensing?

Veritas NetBackup is quite expensive and licensing costs are fixed. 

What other advice do I have?

I would rate the solution an eight out of ten. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. partner
PeerSpot user
reviewer1290435 - PeerSpot reviewer
Software Technology Specialist at a tech services company with 201-500 employees
Reseller
Mar 3, 2022
Helpful implementation team, friendly technical support, and scalable
Pros and Cons
  • "Veritas NetBackup is a scalable solution."
  • "Veritas NetBackup has some limitations and it would be a benefit if we had better documentation."

What is our primary use case?

Veritas NetBackup is a solution for system backups. They have recently integrated anti-ransomware.

What needs improvement?

Veritas NetBackup has some limitations and it would be a benefit if we had better documentation.

For how long have I used the solution?

I have been using Veritas NetBackup for a few months.

What do I think about the scalability of the solution?

Veritas NetBackup is a scalable solution.

How are customer service and support?

The support has been good for Veritas NetBackup.

Which solution did I use previously and why did I switch?

I have used Veritas Backup Exec previously. Veritas NetBackup is a far better solution.

How was the initial setup?

The initial setup of Veritas NetBackup could be easier.

What about the implementation team?

We had Veritas NetBackup do one of the installations in Algeria. We have good communications with the sales and technical teams.

What other advice do I have?

We recommend this solution to a lot of customers. If they are using Veritas Backup Exec, I would advise them to upgrade to Veritas NetBackup.

I rate Veritas NetBackup a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1319337 - PeerSpot reviewer
Senior Account Manager at a tech services company with 51-200 employees
Real User
Feb 22, 2022
Feature-rich, dependable, and has a powerful licensing model
Pros and Cons
  • "I think this is the best backup solution that we have. It is very good for the infrastructure."
  • "We had some issues with the hardware backup appliance."

What is our primary use case?

We are integrators, and we sell this solution. I am in a sales position.

In most cases, Veritas NetBackup is for carriers or the banking sector; these are our primary customers.

What is most valuable?

It includes many features and has all of the features that other solutions have.

I think this is the best backup solution that we have. It is very good for the infrastructure.

What needs improvement?

We had some issues with the hardware backup appliance. Our main customer is the one that is experiencing these issues.

For how long have I used the solution?

I have been working with Veritas NetBackup for five or six years.

We are working with the latest version.

Last year, we started to sell this version.

What do I think about the stability of the solution?

Veritas NetBackup is a stable solution.

How are customer service and support?

My colleagues in the engineering department handle this area.

How was the initial setup?

I don't have any information regarding the installation.

What's my experience with pricing, setup cost, and licensing?

The licensing model for this solution is very powerful. The licenses are related to the number of years.

What other advice do I have?

We are Veritas partners.

I would rate Veritas NetBackup an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
reviewer897684 - PeerSpot reviewer
Account manager at a tech services company with 201-500 employees
MSP
Jan 11, 2022
Allows you to create trust relationships and historical reports but interface could be more intuitive
Pros and Cons
  • "The most valuable features are the ability to create a trust relationship and historical reports."
  • "The pricing could be improved, and the interface could be more intuitive."

What is our primary use case?

Our primary use case is for backups.

We are a reseller. We use Veeam for a virtualization platform and we use Veritas for enterprise backup.

The solution is deployed on-premise.

What is most valuable?

The most valuable features are the ability to create a trust relationship and historical reports.

What needs improvement?

The pricing could be improved, and the interface could be more intuitive.

For how long have I used the solution?

Our company has been using Veritas NetBackup for 10 years.

What do I think about the stability of the solution?

It is stable.

What do I think about the scalability of the solution?

The solution is scalable.

How are customer service and support?

I haven't had any issues with technical support. It's okay.

What's my experience with pricing, setup cost, and licensing?

Pricing is expensive, so it could be lower.

What other advice do I have?

I would rate this solution 6 out of 10.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. reseller
PeerSpot user
reviewer1195509 - PeerSpot reviewer
Senior Solutions Sales Consultant at a computer software company with 201-500 employees
Real User
Jan 7, 2022
You can take a full backup with incremental speed and integrate it with block tracking
Pros and Cons
  • "I like NetBackup's accelerator feature. You can take a full backup with incremental speed and integrate it with block tracking."
  • "NetBackup's reporting features are a little poor."

What is our primary use case?

NetBackup is used for backup in an enterprise environment. If you have VMware, Windows or Linux, and complicated database machines, like Power or Eonix, then NetBackup is appropriate for this kind of environment.

What is most valuable?

I like NetBackup's accelerator feature. You can take a full backup with incremental speed and integrate it with block tracking.

What needs improvement?

NetBackup's reporting features are a little poor. 

For how long have I used the solution?

We've used NetBackup for nearly six years.

What do I think about the stability of the solution?

NetBackup is highly stable. 

What do I think about the scalability of the solution?

I would give NetBackup a 10 out of 10 for scalability. 

What other advice do I have?

I rate NetBackup nine out of 10. If you're implementing it, I wouldn't recommend installing the media server on a VMware environment. I would also suggest getting some limitations for a LAN-free backup.

Disclosure: My company has a business relationship with this vendor other than being a customer. Integrator
PeerSpot user
Sr. Technical Support Engineer at a tech company with 11-50 employees
Reseller
Jan 5, 2022
Provides end-to-end support for all your workload
Pros and Cons
  • "The most valuable feature is that you don't need any special connectivity - you just need to give your seller name, and then it automatically discovers all your virtual machines, which is a great benefit, especially in a bigger environment."
  • "The product could improve the user-friendliness and comfort of its environment, especially for those unfamiliar with it."

What is our primary use case?

My primary use case is for disaster recovery or recovering anything from our other data center.

What is most valuable?

The most valuable feature is that you don't need any special connectivity - you just need to give your seller name, and then it automatically discovers all your virtual machines, which is a great benefit, especially in a bigger environment.

What needs improvement?

The product could improve the user-friendliness and comfort of its environment, especially for those unfamiliar with it. There is also an issue with glitches in the network, which forces us to check the connectivity. In addition, some solutions are only available to internal Veritas users, not to customers or partners, and you have to allow Veritas to test your network before they give a report. This is a problem, and Veritas needs to add functionality for customers to test their own networks.

For how long have I used the solution?

I've been using this solution for ten years.

What do I think about the scalability of the solution?

The scalability of this product is good.

How are customer service and support?

The technical support is good.

How was the initial setup?

Deployment was fine, though there is an issue with seeing skills certificates.

What other advice do I have?

NetBackup provides end-to-end support for all your workload and gives good support overall. I would give this solution a score of eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
Buyer's Guide
Download our free Veritas NetBackup Report and get advice and tips from experienced pros sharing their opinions.
Updated: January 2026
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Buyer's Guide
Download our free Veritas NetBackup Report and get advice and tips from experienced pros sharing their opinions.