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Sr. Technical Support Engineer at Veritas Partner
Reseller
Provides end-to-end support for all your workload
Pros and Cons
  • "The most valuable feature is that you don't need any special connectivity - you just need to give your seller name, and then it automatically discovers all your virtual machines, which is a great benefit, especially in a bigger environment."
  • "The product could improve the user-friendliness and comfort of its environment, especially for those unfamiliar with it."

What is our primary use case?

My primary use case is for disaster recovery or recovering anything from our other data center.

What is most valuable?

The most valuable feature is that you don't need any special connectivity - you just need to give your seller name, and then it automatically discovers all your virtual machines, which is a great benefit, especially in a bigger environment.

What needs improvement?

The product could improve the user-friendliness and comfort of its environment, especially for those unfamiliar with it. There is also an issue with glitches in the network, which forces us to check the connectivity. In addition, some solutions are only available to internal Veritas users, not to customers or partners, and you have to allow Veritas to test your network before they give a report. This is a problem, and Veritas needs to add functionality for customers to test their own networks.

For how long have I used the solution?

I've been using this solution for ten years.

Buyer's Guide
Veritas NetBackup
June 2025
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What do I think about the scalability of the solution?

The scalability of this product is good.

How are customer service and support?

The technical support is good.

How was the initial setup?

Deployment was fine, though there is an issue with seeing skills certificates.

What other advice do I have?

NetBackup provides end-to-end support for all your workload and gives good support overall. I would give this solution a score of eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
Senior Software Engineer at a manufacturing company with 10,001+ employees
Real User
Beneficial Media Server Deduplication, useful deployment policies, and reliable
Pros and Cons
  • "I have found the Media Server Deduplication tool, deployment policies, and agentless features to be the most valuable features."
  • "The security and performance could improve with Veritas NetBackup. The security could be improved by protecting the data from attackers."

What is our primary use case?

We are using Veritas NetBackup for protecting our company data.

What is most valuable?

I have found the Media Server Deduplication tool, deployment policies, and agentless features to be the most valuable features.

What needs improvement?

The security and performance could improve with Veritas NetBackup. The security could be improved by protecting the data from attackers.

For how long have I used the solution?

I have been using Veritas NetBackup for approximately 10 years.

What do I think about the stability of the solution?

The solution is stable, it is a highly trusted solution.

What do I think about the scalability of the solution?

I have used the solution is medium and large enterprise companies. It is scalable.

How are customer service and support?

I have been satisfied with the support.

Which solution did I use previously and why did I switch?

I have previously used other solutions.

How was the initial setup?

The implementation is simple.

What about the implementation team?

I did the implementation myself.

What's my experience with pricing, setup cost, and licensing?

Veritas NetBackup's pricing is a bit steep when compared to other tools. It is very costly, but service-wise and overall, the Veritas NetBackup is a good product.

What other advice do I have?

I rate Veritas NetBackup an eight out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer. partner
PeerSpot user
Buyer's Guide
Veritas NetBackup
June 2025
Learn what your peers think about Veritas NetBackup. Get advice and tips from experienced pros sharing their opinions. Updated: June 2025.
860,592 professionals have used our research since 2012.
reviewer1709862 - PeerSpot reviewer
Senior Presales Engineer at a comms service provider with 1,001-5,000 employees
Real User
Plenty documentation online, scalable, and stable
Pros and Cons
  • "The solution is stable."
  • "The solution could improve by having a feature to backup iSeries workloads."

What is our primary use case?

Veritas NetBackup is used for backing up data.

What needs improvement?

The solution could improve by having a feature to backup iSeries workloads.

For how long have I used the solution?

I used Veritas NetBackup within 12 months.

What do I think about the stability of the solution?

The solution is stable.

What do I think about the scalability of the solution?

You have two agents, one on the server-side and the other on the client side. For the server-side, the product is licensed using Front-End Terabytes. You must buy more Front-End Terabytes licenses for the server to scale, allowing a higher quantity of backup data. On the client side, it is easy to scale, you can add all clients as you wish. Using Windows Server or Linux Server, if you want to back up databases, such as Oracle SQL Server, or if you want to back up applications, such as SAP or Exchange, it can be done.

How are customer service and support?

Veritas NetBackup has a lot of documentation on the web, in the public domain, it is easy. If you like to read a lot of documents, there is a lot of information available. You have the documents, guides, manuals, that are detailed for all kinds of products, for all kinds of clients and agents. When you need to reach technical support, that means your issue is very hard and documentation has no solution.

How was the initial setup?

In my experience, the Veritas NetBackup installation is hard. However, when it is running in operation, it works with no issues or problems. There are some challenges here in Chile and the whole implementation process can take 60 to 75 days.

What other advice do I have?

At the company where I currently work, Veritas NetBackup is our corporate solution an
when my customers ask for a backup solution, my first option is Veritas NetBackup.

I recommend this solution to others.

I rate Veritas NetBackup a ten out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
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Symantec Business Critical Engineer at a tech services company with 11-50 employees
Real User
Simple GUI but managing dependencies should be agentless
Pros and Cons
  • "The main thing I like about NetBackup is CloudPoint. You can take a snapshot of the endpoint and back it up with CloudPoint. The data backups are the most important."
  • "Veritas could simplify the firmware recovery in terms of the deployed. The process shouldn't be dependent on the agents. It should be completely agentless."

What is our primary use case?

We use NetBackup to take a snapshot of our endpoint server. 

What is most valuable?

The main thing I like about NetBackup is CloudPoint. You can take a snapshot of the endpoint and back it up with CloudPoint. The data backups are the most important. I also like how Veritas has simplified the GUIs. There are a lot of security features in place already around the connection as well as many intelligent policies and a pure understanding of the cloud policies, so it's direct compared to many others.

What needs improvement?

Veritas could simplify the firmware recovery in terms of the deployed. The process shouldn't be dependent on the agents. It should be completely agentless. 

For how long have I used the solution?

I have been using NetBackup for two years.

What do I think about the stability of the solution?

NetBackup is stable.

What do I think about the scalability of the solution?

NetBackup is scalable.

How are customer service and support?

NetBackup support isn't great, but it's not the worst, either.

How was the initial setup?

Setting up NetBackup is easy, but the documentation is a bit complex. Veritas used to have consolidated documentation, so it was easy to navigate the documents. The implementation guidelines were contained in a single document, so you didn't need to switch between multiple documents. Configuration should be the clearest documentation.

What's my experience with pricing, setup cost, and licensing?

The price of NetBackup is okay. I think it's a little bit expensive but manageable. It has a lot of features, and the backup is better than most applications, so I think the price is competitive.

What other advice do I have?

I rate NetBackup seven out of 10. 

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Solution Architect, IT Consultant at Merdasco - Rayan Merdas Data Prosseccing
Real User
Top 10Leaderboard
The good integration in a heterogeneous environment and protection against malware
Pros and Cons
  • "Our customers who have faced ransomware attacks were able to recover their data in less than one day without any stress. Veritas is ransomware resilient and because of its implementation, it is not dependent on the operating system to work."
  • "Like the other enterprise solutions, Veritas NetBackup isn't easy to implement. It's a little bit hard compared to other solutions like Data Protector for HPE. You have to struggle to learn a lot of features that Veritas NetBackup offers to customers."

What is our primary use case?

We are a solution provider company and we have several support contracts with our customers. We try to select the best solution for each. In smaller environments, we prefer using Veeam Backup. For our larger enterprise customers, we use Veritas NetBackup. This solution is very stable and flexible for experts who wants a feature full backup solution.

Veritas NetBackup is implemented as a primary tool in the organization for making backup a huge landscape of Aix, Unix, Virtualization, and Windows machines. This includes Oracle, DB2, and SQL Database, and etc.
We mainly looked at a trusted long-timer in the market to be able to invest to ensure the solution is proven to be trusted.

How has it helped my organization?

In my view, it's been a reliable backup solution for all of our enterprise customers. Our maintenance cost has been reduced and we were able to have more time to service more customers.

As one of the best data backup and recovery solution worldwide, NetBackup gives enterprise IT a flexible and powerful way to ensure the integrity and availability of their data from the edge to the core to the cloud.

The main feature Includes:

Flexible Deployment: Support for any workload, any cloud, any architecture at any scale.

Operational Simplicity: Orchestrate and automate discovery, protection, and recovery.

Enterprise-Grade Resiliency: Ensure recovery of business-critical data with near-zero RPO and RTO.

What is most valuable?

Veritas integrates well with the cloud, all databases, all operating systems, all hardware, and all software. Veritas also has solid malware and ransomware protection features. From time to time, we face a new kind of attack, and Veritas has always proven to be the best protection solution for some of my customers. Our customers who have faced ransomware attacks were able to recover their data in less than one day without any stress. Veritas is ransomware resilient and because of its implementation, it is not dependent on the operating system to work. Most of the functions of the Veritas software are isolated from the operating system and it's not dependent on the operating systems involved. This is very important. When some of our operating systems are infected by a virus, Veritas still works perfectly and protects our data. This feature is very well implemented in Veritas NetBackup.

Main features of Veritas NetBackup are:
Log management and truncation.
Third-party integrations.
Hypervisor aware.
Physical and virtual protection.
Cloud system security.
API integration.
Database consistency preservation.
Integrated appliance.

What needs improvement?

Like the other enterprise solutions, Veritas NetBackup isn't easy to implement. It's a little bit hard compared to other solutions like Data Protector for HPE. You have to struggle to learn a lot of features that Veritas NetBackup offers to customers. I don't think it's impossible to simplify this solution. Some solutions like backup solutions are mandatory solutions and they are inherently complicated because you have to integrate them with other services. We have a lot of services and each service has its own conditions. After several years, every engineer can learn most features of this solution and in some companies, they could use support from the source company. As such, I think it's not challenging for all customers. 

For how long have I used the solution?

I have been using this Backup solution for more than 15 years.

What's my experience with pricing, setup cost, and licensing?

In Veritas, I'm hoping for a better price. Veritas NetBackup is very expensive, and I think price is the main reason which some customers don't want to use this solution. 

Which other solutions did I evaluate?

When evaluating and choosing a solution, it depends on the situation. We choose the best solution for our customers, so it's hard to say if I would recommend Veritas over Veeam. In many ways, Veritas is a unique product. It has advantages when you want to transfer your data over SAN. SAN backup solutions are very important in some environments. Where window time is very limited for them and a huge amount of data needs to be transferred in less than five or six hours a day, we have to use a SAN backup feature. In this area, Veeam is not good compared to Veritas NetBackup. When you want to use this feature, you have to share the mainline of your storage with Veeam Backup, and many customers refuse to adopt this method of SAN backup. Many customers don't want to compromise their source of data, so they prefer Veritas' SAN backup in this area. I think it's one of the best, like IBM TSM.

What other advice do I have?

I would rate Veritas NetBackup nine out of 10. I can't find any problems. I think it is the best. I think it's perfect.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Implementor
PeerSpot user
reviewer1218573 - PeerSpot reviewer
Desktop Support Engineer at a computer software company with 1,001-5,000 employees
Real User
Scalable, easy to use, and stable
Pros and Cons
  • "There's a very nice central console for the administration of all of the instances."
  • "The pricing is a bit of a concern. If could be lower."

What is our primary use case?

We primarily use the solution for various workloads, including the SQL workload. 

What is most valuable?

The solution is very easy to use and easy to navigate.

There's a very nice central console for the administration of all of the instances.

The solution is stable. 

We find the product scales well. 

Customer support is very quick to respond.

The initial setup is pretty straightforward.

What needs improvement?

The pricing is a bit of a concern. If could be lower.

We find the solution needs better integration capabilities when it comes to mid-range and enterprise-level environments. 

For how long have I used the solution?

I've been using the solution for seven to eight years at this point. It's been a while. 

What do I think about the stability of the solution?

The stability is very good. there are no bugs or glitches and it doesn't crash or freeze. It's reliable and the performance is great.

What do I think about the scalability of the solution?

The scalability is good. If a company needs to expand its usage, it can do so.

We have 3,000 people on the product currently. 

How are customer service and technical support?

Technical support is great. they are fast and very helpful. We are satisfied with their level of service. 

How was the initial setup?

The initial setup is pretty straightforward.

The deployment is fats. It took us about three to four hours to do a basic installation with our client.

We have 25 to 30 admins that can handle maintenance and deployment within our organization. 

What about the implementation team?

We help out clients install the product.

I personally can handle the implementation myself and don't need a consultant or integrator. 

What's my experience with pricing, setup cost, and licensing?

The pricing is high. They need to work to make it lower or more competitive. 

Our customers directly purchase the license. 

What other advice do I have?

Per the customer requirement, we are providing consultancy services and providing the licenses, as well as implementation services to clients.

We're currently using the latest version of the solution. 

I'd rate the solution at a nine out of ten. We're quite satisfied with its capabilities. 

I'd recommend the product to other users and companies. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
Giap Seng  Tay - PeerSpot reviewer
Senior IT Manager at Westports Malaysia Sdn Bhd
Real User
Top 10
Robust with excellent features and good scalability
Pros and Cons
  • "They are among the top in the world for backup and recovery."
  • "The solution costs too much."

What is our primary use case?

We primarily use the solution for backup and recovery.

What is most valuable?

Overall the solution is very good. It's a lovely appliance.

They are among the top in the world for backup and recovery. 

The solution is very robust. It covers most of the features that I need and it's able to back up legacy items efficiently.

Technically, it's quite good.

We've found the scalability to be very good.

The stability and performance are excellent.

What needs improvement?

The solution costs too much. They should work to make it less.

The licensing needs to be improved.

For how long have I used the solution?

I've been using the solution for ten or 12 years or so. It's been about a decade. We've used it for a long time.

What do I think about the stability of the solution?

The stability of the solution is very good. There are no bugs or glitches. It doesn't crash or freeze. It's reliable and the performance has been excellent.

What do I think about the scalability of the solution?

The scalability is okay. It covers a lot of areas that other backup solutions are not covering - such as Unix.

We're using the appliance. It's based on size and not on users.

How are customer service and technical support?

Support wise, we have local support and it is quite strong. We've very satisfied with them overall. They are helpful and responsive.

How was the initial setup?

The initial setup is pretty straightforward. It's not overly complex. We have a PC. We are familiar with everything as we have 10 years of experience using it. It's not an issue. A company shouldn't have too much trouble with the process either.

What's my experience with pricing, setup cost, and licensing?

The solution is quite expensive. It's like buying a normal car for the price of a Rolls Royce.

What other advice do I have?

I'm a customer and an end-user. I don't have a business relationship with Veritas.

If you have money to spend, I would recommend the solution. If you have a unique environment, it's the best option.

I'd rate the solution at a nine out of ten. Aside from the high cost, it's an excellent solution.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Roopesh Mohabeer - PeerSpot reviewer
Senior Systems Support Analyst at WARWYCK PHOENIX PCC
Real User
Top 10
Good multiplatform support and scales well, but it is expensive
Pros and Cons
  • "This is a product that has been on the market for a while and they have mastered the backup process, especially when backing up to tape, for most environments."
  • "You cannot tell what your costs are going to be by using the dashboard, which is something that should be improved."

What is our primary use case?

Veritas is one of the leaders in terms of backing up any type of server. We have been using it for backing up our AIX servers, Windows servers, VMs running on VMware, and even our Linux servers. Everything is backed up using Veritas.

What is most valuable?

This is a product that has been on the market for a while and they have mastered the backup process, especially when backing up to tape, for most environments.

What needs improvement?

You cannot tell what your costs are going to be by using the dashboard, which is something that should be improved. If you overuse based on your FETB licensing, you run the risk of getting fined.

For how long have I used the solution?

I have been using Veritas NetBackup for the past 10 years, starting prior to the company that I am working for now.

What do I think about the scalability of the solution?

This is a scalable solution. We are using it to back up approximately 30 servers.

How are customer service and technical support?

We have not needed to use technical support.

Which solution did I use previously and why did I switch?

I have some experience with different backup systems including Commvault, as well. The installation of Commvault is somewhat easier to do.

How was the initial setup?

The initial installation is more complex than that of Commvault.

What about the implementation team?

We did not complete the installation in-house. Instead, it is was done by a company with which we work. The deployment was done by two people and there is one person to maintain it.

What's my experience with pricing, setup cost, and licensing?

Our primary complaint about this product is that it is too expensive.

There are some issues with the product and the Front-End Terabyte (FETB) licensing model that have changed, and we are considering changing products in part because of this. Once the current license expires, we may be phasing it out.

The problem is that previously, we had licensing for our processes, whereas now it is only FETB. It means that we are now forcing our clients to go to the cloud.

Which other solutions did I evaluate?

We are using an older version of Veritas, so we have been looking at the market to see if there is a cheaper alternative.

What other advice do I have?

In summary, this is a good product but we do have a complaint about the price. They are very good at what they do but they are very expensive, and it can get even more expensive if you are fined for overuse.

I would rate this solution a seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free Veritas NetBackup Report and get advice and tips from experienced pros sharing their opinions.
Updated: June 2025
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Buyer's Guide
Download our free Veritas NetBackup Report and get advice and tips from experienced pros sharing their opinions.