Veritas NetBackup Reviews

We primarily use the solution for backup and recovery.

Overall the solution is very good. It's a lovely appliance.

They are among the top in the world for backup and recovery. 

The solution is very robust. It covers most of the features that I need and it's able to back up legacy items efficiently.

Technically, it's quite good.

We've found the scalability to be very good.

The stability and performance are excellent.

The solution costs too much. They should work to make it less.

The licensing needs to be improved.

I've been using the solution for ten or 12 years or so. It's been about a decade. We've used it for a long time.

The stability of the solution is very good. There are no bugs or glitches. It doesn't crash or freeze. It's reliable and the performance has been excellent.

The scalability is okay. It covers a lot of areas that other backup solutions are not covering - such as Unix.

We're using the appliance. It's based on size and not on users.

Support wise, we have local support and it is quite strong. We've very satisfied with them overall. They are helpful and responsive.

The initial setup is pretty straightforward. It's not overly complex. We have a PC. We are familiar with everything as we have 10 years of experience using it. It's not an issue. A company shouldn't have too much trouble with the process either.

The solution is quite expensive. It's like buying a normal car for the price of a Rolls Royce.

I'm a customer and an end-user. I don't have a business relationship with Veritas.

If you have money to spend, I would recommend the solution. If you have a unique environment, it's the best option.

I'd rate the solution at a nine out of ten. Aside from the high cost, it's an excellent solution.

Veritas is one of the leaders in terms of backing up any type of server. We have been using it for backing up our AIX servers, Windows servers, VMs running on VMware, and even our Linux servers. Everything is backed up using Veritas.

This is a product that has been on the market for a while and they have mastered the backup process, especially when backing up to tape, for most environments.

You cannot tell what your costs are going to be by using the dashboard, which is something that should be improved. If you overuse based on your FETB licensing, you run the risk of getting fined.

I have been using Veritas NetBackup for the past 10 years, starting prior to the company that I am working for now.

This is a scalable solution. We are using it to back up approximately 30 servers.

We have not needed to use technical support.

I have some experience with different backup systems including Commvault, as well. The installation of Commvault is somewhat easier to do.

The initial installation is more complex than that of Commvault.

We did not complete the installation in-house. Instead, it is was done by a company with which we work. The deployment was done by two people and there is one person to maintain it.

Our primary complaint about this product is that it is too expensive.

There are some issues with the product and the Front-End Terabyte (FETB) licensing model that have changed, and we are considering changing products in part because of this. Once the current license expires, we may be phasing it out.

The problem is that previously, we had licensing for our processes, whereas now it is only FETB. It means that we are now forcing our clients to go to the cloud.

We are using an older version of Veritas, so we have been looking at the market to see if there is a cheaper alternative.

In summary, this is a good product but we do have a complaint about the price. They are very good at what they do but they are very expensive, and it can get even more expensive if you are fined for overuse.

I would rate this solution a seven out of ten.

We use it for pretty much all of our backups.

It allows us to back up our data. That's really the only feature we really use. I like that it's enterprise-capable. It can handle multiple operating systems. It can handle multiple database types. It can handle a lot of different backup use cases. It's flexible.

The database integration could be better. That would probably be a feature we look for the most.

I have been using Veritas NetBackup for at least 15 years.

NetBackup is very stable. It's a very mature product. It's probably been around for 25 years or more.

NetBackup is very scalable. 

The initial setup is pretty straightforward, but it's just very, very detailed. There's a lot of different things you have to do to set it up. It's not difficult. It's just a lot of steps, but that's how it should be because NetBackup is so flexible. You do have to go in and select your different options based on your environment.

I think a complete license costs some $70,0000 a year. I wouldn't know the breakdown of what each feature costs.

We're currently looking at other solutions that could replace it. We have some additional needs that NetBackup can fill, but it may not be the cheapest option, so we're looking at other solutions.

We are looking at Dell and also at maybe build our own solution. If we chose the later route, we would keep what we have with NetBackup but our own addition to it.

We are currently phasing it out, and we've gone to Rubrik. At one point, we were backing up everything with it, which included physical and virtual NAS. We moved the virtual first and then we started packing the physicals to move them.

I used to have a lot of respect for Veritas NetBackup, but over the years, they've lost their focus, and they're just not doing much to improve the product.

It has been around for so long, and it is very in-depth. It has a solution for everything that you can cover.

It was very complicated, and it required a lot of work in terms of management. We have moved to Rubrik. One of the reasons for getting rid of Veritas NetBackup was the fact that at one point, we had the support staff with 12 to 15 people to manage Veritas NetBackup, whereas, with Rubrik, I'm the only one managing Rubrik. There is one more person who works with me mostly due to the fact that in case I'm not around, someone else knows what to do, but I'm the only one who is a full-time manager of Rubrik. The complexity of Veritas required a large staff to manage it.

We had daily issues that had to be looked into and resolved. A lot of these issues revolved around Veritas' handling of VMware, which is why first we moved VMware off Veritas. After we did that, we were also able to reduce our staff count.

Their licensing is a disaster. It is extremely complicated. In most cases, Veritas themselves can't understand their own licensing.

I have personally used Veritas NetBackup for 15 to 20 years. In my current organization, it has been ingrained for quite some time. They have been using it for quite some time, but I have been here for only three years.

Dependability was lacking quite often because we were not getting the support for the support cases. 

It has scalability.

We were not getting proper support for the support cases that we were opening. Some of that came down to the fact that they knew we were leaving. It was more like, "Yeah, you're already on your way out the door. So, we'll look at that when we look at it." It wasn't like, "You're a happy customer, and you're going to be staying around. We need to make sure we keep you happy." Typically, you need to escalate before you get to anyone helpful.

It had been installed long before I joined.

At some point, it did provide ROI, but over the years, Veritas has not continued to put enough effort into research and development. As a company, they're focusing on other products and really not managing the backup software very well.

It was on a yearly basis. During the annual review, when we asked them about our licensing, they couldn't explain it. For example, we had reduced by a factor of 40%, but our license only dropped by 5%. We would then ask Veritas people if we've reduced this much and shut down these servers, why has our license changed so less? They were never able to give us a straight answer. They weren't able to say, "Well, you're using this, and this is more expensive." In many cases, as we reduced our capacity and what we were using with Veritas NetBackup, our licensing actually went up, and they were often unable to explain why. 

We also looked at Cohesity and decided to go with Rubrik. Rubrik was just simpler and easier to manage. As a result, we went from 12 to 15 members staff to 1 member.

I honestly don't feel that Veritas NetBackup is forward-thinking. There are a lot better options to implement at this point. I would not suggest Veritas NetBackup to anyone at this point. It is not being managed properly.

Veritas needs to come out with a completely new product and break away from the old. They've basically been continuing to update the same product since the eighties. It is time for them to more or less move to a more forward-thinking. They need to be more in-line with how the environments work today. It has outlived its usefulness in all honesty. They would honestly be better off by re-inventing Veritas NetBackup than trying to fix what's broken.

I would rate Veritas NetBackup a three out of ten.

We use this solution mainly for back up and to restore.

It's a good product, it does what we want it to do. It has a 99.8% backup success rate, and it runs 24,000 jobs per day.

We like all of the features.

The ransomware protection needs improvement.

The reporting tool that you get out of the box is not sufficient, so you have to purchase other tools or modules.

When it's out of the box, the visibility is a problem and it's not very clear. Overall, the visibility into the environment is lacking.

When you come across an issue to present to technical support, you have to enable the verbose logging, and when that happens you are generating huge amounts of log files. I have to wait for this problem to present itself again. I cannot leave it running on verbose logging, as it takes up the capacity from the logs. However, if I don't enable it then I won't be able to locate the issue.

In the next release, I would like to have a better way to protect against ransomware attacks and a better way of logging issues where you don't have to enable the verbose logging to capture the problems.

I have been working with Veritas NetBackup for eight years.

Veritas NetBackup is stable. We have not experienced any issues.

It's a scalable solution.

We have a very strong team and haven't had to log many calls with technical support.

We are happy with the pricing that we have, but it's expensive.

Overall, I think that Veritas is a very good product and I recommend it.

It's an expensive tool but it does its job very well. It has a 99.8 % success rate.

I would rate Veritas NetBackup a seven out of ten.

Our use case really depends on what we need at a particular time so we use the solution for online productives and we also do incrementals. We are customers of Veritas and I'm a senior systems support analyst. 

The value of this solution is that it's a complete solution and the fact that we can do almost every standard process including backups, is interesting and better than the competition. Everything is under one console as opposed to some of the other solutions whereby you can use them to do key backups but when it comes to the client you can't monitor everything on the console. This product is already compatible with most of our servers, it's already doing backup on disc, on tapes, on other peer servers.

Off the top of my head, I can't think of anything that can be added to the solution. Our real issue is the pricing and it's a recurring cost, so it's not something that will go away any time soon.

I've been using this solution for 10 years. 

This is a stable solution. 

The solution is scalable. The only time we need to do anything is when we're upgrading to the next version and there may be major components that need to be looked at.

The current solution is stable and we haven't needed to contact the support.

I have previously tried a couple of different solutions. But for the time being, it's really one of the most complete solutions. We were using another solution from Symantec for backup purposes. Prior to that, we had also tried another vendor solution, which was for an IBM solution. For a time, we also used Veeam and we have been looking into either implementing Infrascale or Commvault. For the time being, it looks like Commvault would be the replacement for Veritas. It's a cheaper solution. 

The initial setup was very straightforward and took about 15 minutes. We had help from the vendor. There isn't much maintenance required, only if there's an issue with something. We are  small company, so it's not a problem - we do backups of the servers and almost everything that we have on our infrastructure. When we carry out the backup for the exchange server, we do backups for everyone in the company, so it's not just one specific user or a couple of users. There are three admins in the company. 

I don't know the licensing costs off the top of my head, but it's pretty high compared to other solutions out there. There are also additional costs for things like support. 

As a technical solution, this product is right up there. I would recommend the solution but it would depend on the use cases and the load. Depending on the load, there might be other, more cost-effective solutions.

I would rate this solution a nine out of 10. 

The most valuable feature is its stability.

Lots of features are in need of improvement.

The SQL Server backup features are not up to date. I would also like to see the Exchange server and Cloud backup handled better.

There are no features for cloud backup in my on-premises environment, which limits me when it comes to managing them.

The performance is poor on our system and it takes too long to complete a backup.

I have been working with Veritas NetBackup for more than ten years.

The stability is very good.

My environment is not growing very quickly, so I haven't had the opportunity to check scalability. My understanding is that it is expensive to scale.

We are typically in contact with technical support two or three times a year to deal with issues that arise. They're brilliant, fast, and professional.

The setup was completed before I joined the company.

My licensing model is based on capacity so as we grow, the price we pay increases and it becomes too expensive.

We are currently looking for another solution. One of the reasons is that we know that we can get more for less money.

This backup and recovery product is good, although looking at my current environment, it is pretty old. My advice for anybody who is considering Veritas NetBackup is to assess the feasibility of it in their environment.

I would rate this solution a six out of ten.

Overall, the solution is great. We have no complaints in terms of the quality it provides.

We have been using Veritas NetBackup in our environment for the past 10 years. Although the features don't change much, it's extremely user friendly for us. We have widely deployed the solution as our sole backup solution for the past few years.

The solution offers a lot of really great features that organizations can utilize and take advantage of.

The only pain point we have with this solution is the cost. It's very expensive. In fact, it's so expensive we are looking for other platforms. We want to move away from it in order to save our organization costs.

We've been using the solution for ten years. It's been about a decade since we first started using the solution.

We are growing, and, at the same time, we are also doing some sort of consolidation in Singapore. Due to the fact that we are growing at a very rapid speed, we are looking at other products in the market that can deal with the big amount of data that we are going to back up and we're focusing on those that can do the work very efficiently.

I have contacted technical support in the past. Actually, in fact, I am very close to the account and product team operators in Singapore. They're great. They've been very supportive. We've quite satisfied with the level of service provided.

The initial setup is quite straightforward. The solution itself is very user friendly, so we didn't find the implementation very complex.

Deployment took about half a day of work.

Currently, we're evaluating Cohesity. It is a new solution that we are starting to assess. We're looking at whether it's the right solution to replace our existing NetBackup.

Right now, our entire organization is a NetBackup supporter. However, we also understand that the cost of the backup is actually extremely high. We are actually looking at some sort of alternative at this point.

We're a NetBackup customer and we have a close partnership with Veritas. We don't provide any services to clients. We just happen to use it.

The product itself is great, however, the pricing is very high compared to the competition. 

Veritas has been quite well known in the market for some time now. They have a lot of features as well. However, at the end of the day, it's always the cost that we have to consider.

I'd rate the solution seven out of ten.

I primarily use the solution to back up my customer's CMs or servers inside all of their data centers.

The VM portal and the CloudCatalyst are two of the solution's most valuable features.

The interaction of NetBackup with the cloud is not an easy process. You can't choose, for example, data optimization with the cloud. We would like to use CloudCatalyst with AWS and we can't. I don't know how to explain it, but the data file optimization is not usable everywhere. It's not a seamless solution in all instances. We'd like it to be multi-cloud and it's not there yet.

It would be helpful, in future releases, if the solution could add WORM (Write Once Read Many) support right within the product.  

The solution would benefit from the addition of disaster recovery.

I've been using the solution for five years now.

The stability is quite good. We haven't had issues with the product crashing. There aren't bugs or glitches that affect our work. It's reliable.

We're quite a sizable company. We've got maybe a 1000 operations and maybe 200 people working on projects. The solution is extensively used on a daily basis by our teams.

The solution is very scalable. We've scaled it ourselves within our organization and didn't have any issues. Other companies should feel confident that they can scale as well if they need to.

I personally have never contacted technical support, however, our operations teams have. I haven't heard anyone in our organization complain about their service which leads me to believe they've quite good. I would say overall our teams are satisfied with their level of service provided.

We previously used Dell EMC's Avamar solution. We decided to switch to Veritas after running into problems on Dell's platform and dealing with large overhead costs to have the solution.

The initial setup is not straightforward. it's quite complex. The process required a lot of engineering and had lots of components that needed to be addressed.

I don't recall the amount of time it took to deploy the solution.

The solution does require maintenance, however, I don't know too much about the process. We're a quite large company. I don't know how many people are working on this solution in total. 

The implementation was handled by us. We are a service provider for our clients. We didn't need an outside consultant or integrator to assist us. We have our own in-house team of engineers that can handle everything.

Compared to other solutions, such as Dell EMC's Avamar, the solution is reasonably priced. 

We've got a simple payment scheme set up where most of the features and the product itself are included in one single cost. It's quite straight forward in terms of pricing.

Since we are a service provider, we have a close relationship with Veritas. We offer services based on their technology and on their product.

I'd advise others considering implementing the solution to first evaluate against use cases. Depending on the use cases, the cost can change quite a lot. Overall, I'd recommend the solution, however. It's quite good and very reliable.

I'd rate the solution seven out of ten.

I mostly use it for disaster recovery and secondly for compliance reasons.

The reliability is valuable, especially for the appliance solution. Additionally, the resilience features help guard against threats such as ransomware.

The ease of use needs improvement. Specifically, the interface poses a challenge for newcomers, and the support used to be good, but it has declined in quality.

I have been using it since 2012, which makes it 12 or 13 years.

The upgrade process used to have issues, mainly a couple of years back. Because of that bad experience, I rate them a nine out of ten. They have made efforts to fix those issues, and during my last upgrade, we did not have any problems.

Their support quality has declined. I would rate it a six out of ten now, whereas it used to be a nine out of ten about two or three years ago.

Neutral

I would rate the initial setup a ten, but I have sufficient knowledge of the solution. Typically, I can have it up and running in a day. For the backups to reach a stable state, it usually takes two weeks since NetBackup runs at night, and I have to address any issues the next day.

I would  recommend it to other users due to my thirteen years of experience. It delivers every time when properly configured. It performs well during crises.

The documentation available, especially on YouTube, is sparse compared to other vendors. 

I give the solution an eight out of ten.