We use the solution for the full and incremental backup of databases such as Sybase.
Engineer at a financial services firm with 201-500 employees
A stable solution for full and incremental backup of databases, but there are compatibility issues and the setup is complex
Pros and Cons
- "The solution is stable."
- "We have an issue with the last version on the latest backup of the solution as it is not compatible with Sybase 16.5."
What is our primary use case?
What needs improvement?
We have an issue with the last version on the latest backup of the solution. It's not compatible with Sybase 16.5.
Two days ago the solution worked fine and we were able to use it for all our Unix and Sybase servers, as well as the back-end database. But, now there is a need for us to change the lag about a report in respect of the media on Facebook.
We primarily use Unix servers, not those of Windows.
For how long have I used the solution?
I have been using Veritas NetBackup for ten years, since 2010.
What do I think about the stability of the solution?
The solution is stable.
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Which solution did I use previously and why did I switch?
In the past we worked with Veeam and Avamar, at which point we made a determination of which solution would best serve our projects.
How was the initial setup?
The initial setup was complex.
What's my experience with pricing, setup cost, and licensing?
The price is okay.
What other advice do I have?
I rate Veritas NetBackup as a seven out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Advisor - Solution Architect at a computer software company with 10,001+ employees
A backup and recovery suite with a useful duplication feature, but it would be better if it had a cloud integration feature
Pros and Cons
- "The deduplication feature is useful. Deduplication and compression features are what I like about NetBackup."
- "It would be better if it had a cloud integration feature. I would like to use a single product for the cloud instances and the on-premise instances. The price could also be better."
What is our primary use case?
We use NetBackup primarily for backup and recovery. When you have some data, you need to back up that data. If there is any disruption or deletion or if there's a disaster, you can have your data back and restore it and use it.
What is most valuable?
The deduplication feature is useful. Deduplication and compression features are what I like about NetBackup.
What needs improvement?
It would be better if it had a cloud integration feature. I would like to use a single product for the cloud instances and the on-premise instances. The price could also be better.
I would like to have a backup option for end-user devices. That means end-user devices like mobile devices, VDI solutions, desktops, laptops, etc. In this COVID time, most of us work from home, and end-user device backup is really important today.
For how long have I used the solution?
I have been using Veritas NetBackup for almost 15 years.
What do I think about the stability of the solution?
No product is stable, but it hasn't been an issue. It's an old product and a mature product, and it hasn't been an issue. We have a customized offering created with the NetBackup and Pure Storage, and it's working well.
What do I think about the scalability of the solution?
Scalability depends on the customer profile. Each product has its own unique selling points, and some customers prefer to use other software like Commvault. We have most of the virtual environment in Veeam because our customers prefer it. But NetBackup is equally good.
How are customer service and technical support?
Technical support is good. If we find an issue, we get in touch with their support immediately.
How was the initial setup?
The initial setup isn't complex; I would say that it's moderately easy to implement this solution. We need to have some machines. It's a resource-centric server. If we're using it for enterprises, we need some dedicated physical servers to install this, like master and media servers. It's not very simple, but it's not very complex. I found it in-between.
What about the implementation team?
We provide full deployment services, managed services, support, and maintenance.
What's my experience with pricing, setup cost, and licensing?
NetBackup is expensive. They need to work on the pricing side. I find it comparatively on the higher side when I compare the terabyte backup costs.
What other advice do I have?
Veritas NetBackup is suitable for medium to large enterprises. Backup Exec, a lighter version of NetBackup, is better suited for small businesses which are Windows-based or Linux-based,
On a scale from one to ten, I would give Veritas NetBackup a seven.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
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Veritas NetBackup
January 2026
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Information Technology Infrastructure Team Lead at a tech services company with 5,001-10,000 employees
Good functionalities with virtual environments, fairly-priced, but the support needs improvement
Pros and Cons
- "The most valuable feature is flexibility."
- "In regards to protecting the physical servers with parameters, it's a long and difficult process."
What is our primary use case?
We are service providers. We provide services to our clients.
We use it to protect the workloads on the customer's site. We also use it to protect our site.
What is most valuable?
The most valuable feature is flexibility. The flexibility to deploy according to the customer's needs. It allows you to add one server and the flexibility to add more servers, in case you want to increase your workloads.
It has good documentation and support. It has good online communication with support.
It has the flexibility to get the experience required to manage and solve any issue related to the product.
The product itself has good functionalities with virtual environments, such as Hyper-V and VMware.
It can protect almost all databases, such as Cyber databases, and Oracle.
It also has the flexibility to install and configure backups for physical and virtual servers at once.
What needs improvement?
They started deploying with web interfaces, new web interfaces, but it doesn't have all of the functionalities as the Java consoles have.
They are now adding more functionalities to the web interfaces that we need. In one or two years, you will have the full functionality using the web interface.
They need to improve the interface.
In regards to protecting the physical servers with parameters, it's a long and difficult process.
I have tested this in Veeam and it was much easier to implement. With NetBackup, you have to configure the server and many other requirements in the process. You could have issues with restoring if the parameter is installed to different hardware.
There are also a lot of requirements with the integration of SharePoint and Exchange. This is an area that customers complain about. They don't like that you have all of the requirements before you can configure the backup.
Veeam is much easier to integrate with Exchange. With NetBackups there are many prerequisites that make it difficult for the customer.
For how long have I used the solution?
I have been working with this solution for more than seven years.
What do I think about the stability of the solution?
It's a stable solution.
What do I think about the scalability of the solution?
It's very scalable. You can start with one server and you can scale your workload and cases.
You can add different functionality with the servers. You can scale it to different sites if you need to implement the different sites and then configure replications between sites.
You can also migrate from one server to another server. If your hardware is not sufficient or if you need to refresh your hardware.
It gives you the flexibility to migrate all of the data to new hardware and to change from a single server to a cluster. You can also change from one server to an appliance.
You have all of the flexibility and scalability.
How are customer service and technical support?
I would rate technical support a seven out of ten. At times, you will receive helpful and fast support, and other times they struggle with some issues and take time to get back to the client and log the ticket to see what the issue and they analyze the logs.
You have to have experience. They are dedicated to solving the issue but sometimes there are delays.
What's my experience with pricing, setup cost, and licensing?
The price is fair.
What other advice do I have?
I have a lot of experience with it and I have a lot of experience with Veeam. I think that the only weakness with Veritas is the user interface. It's not friendly and it's not easy to understand.
For functionality in protecting the data, it has all of the requirements to protect any workload on the virtual machines.
It's the best solution in the market right now.
If you are considering Veritas, you should have a qualified team that is trained in using NetBackup. If the team does not have the required experience, they will find it difficult and they will think that it an issue with the product.
It is a good product as long as you have a good team to manage it at each stage.
I would rate Veritas NetBackup a seven out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Solution Architect at a tech services company with 51-200 employees
Stable and scalable product with new free resiliency feature
Pros and Cons
- "Veritas released a new feature in version 8 of NetBackup called VRP. It's kind of like replication management from VMware. The great thing about this feature is that Veritas gave it to us for free."
- "I also think they could improve the reporting. They use a web-based software application OpsCenter for the reporting and I see that they haven't made any changes in years."
What is our primary use case?
Our primary use case for NetBackup is to protect all the servers and applications that we have in our company.
What is most valuable?
Veritas released a new feature in version 8 of NetBackup called VRP. It's kind of like replication management from VMware.
The great thing about this feature is that Veritas gave it to us for free.
What needs improvement?
Sometimes we have problems with the support team. They always end up solving and fixing everything, but sometimes they are slow to respond. Maybe they can increase the number of personnel they have for the Spanish language.
I also think they could improve the reporting. They use a web-based software application OpsCenter for the reporting and I see that they haven't made any changes in years.
For how long have I used the solution?
My company has been using this solution for eight years.
What do I think about the stability of the solution?
This solution is stable.
What do I think about the scalability of the solution?
Veritas NetBackup is very scalable.
How was the initial setup?
I personally have a lot of experience with this product, but someone without a whole lot of knowledge about it would have to partner up with a vendor. I would say overall deployment is at a medium level of difficulty.
What about the implementation team?
It takes about a week to deploy the solution. This is a backend solution, a master server. Sometimes, it can be difficult to set up the window changes, configure the Oracle database, etc.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Domain architect at a financial services firm with 10,001+ employees
Our primary use case for this solution is for doing backups mainly of our databases
Pros and Cons
- "I think the support is fine. We haven't had issues with it."
- "NetBackup is expensive and should be cheaper. That is why we are moving on to another solution."
What is our primary use case?
Our primary use case for this solution is for doing backups mainly of our databases – Oracle, SQL, Sybase, DB2.
What is most valuable?
I think NetBackup has vast coverage, and I think that's why it's a great product.
What needs improvement?
NetBackup is expensive and should be cheaper. That is why we are moving on to another solution.
For how long have I used the solution?
I have been using this solution for the last 10 to 15 years.
What do I think about the stability of the solution?
This solution is scalable.
What do I think about the scalability of the solution?
NetBackup is scalable.
How are customer service and technical support?
I think the support is fine. We haven't had issues with it.
How was the initial setup?
The initial setup seemed straightforward. It took maybe a couple of hours.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Senior IT Infrastructure Analyst at a energy/utilities company with 1,001-5,000 employees
Easy to use, reasonably priced, and scales well
Pros and Cons
- "It is very easy to back up and recover files compared to other products."
- "Technical support is somewhat slow and is in need of improvement."
What is our primary use case?
We are using NetBackup for our file server. It is not being employed by end-users for their backups. Rather, it is being used for infrastructure.
What is most valuable?
The most valuable feature is the ease of use. It is very easy to back up and recover files compared to other products.
What needs improvement?
Technical support is somewhat slow and is in need of improvement.
For how long have I used the solution?
We have been using Veritas NetBackup for the past ten years.
What do I think about the stability of the solution?
I can say that NetBackup is 95% stable. There are positives and negatives, with 5% here or there.
What do I think about the scalability of the solution?
From a scalability point of view, it is fantastic. It is even possible to scale up in the newest version of this technology.
How are customer service and technical support?
The technical support has had a major impact on us. Sometimes, they do not support us properly. Support is available, but it is not immediate.
Our last problem was approximately one year ago. They were slow to respond so I continued to research the problem, found the solution, and implemented it myself.
Since my last contact with them was about a year ago, I don't know if things have improved or not. These days, I am more familiar with the product and don't need any support.
Which solution did I use previously and why did I switch?
We are also using Veeam, although it is for a different scenario. Veeam is what we are using for virtual server backup, whereas we are using NetBackup for physical servers.
How was the initial setup?
The initial setup is straightforward.
What's my experience with pricing, setup cost, and licensing?
Price-wise, most of the backup products are similarly priced, and NetBackup is the same. There is perhaps a 10% difference in price between solutions.
What other advice do I have?
I received the most recent version one week ago, and it seems that they have covered all of the loopholes. This is a very competitive product because all of the latest features and technology is in there.
Product-wise, this is a good one and I recommend it.
I would rate this solution an eight out of ten.
Which deployment model are you using for this solution?
Private Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Supports multiple environments, easy to use, and stable
Pros and Cons
- "It is easy to use, and you can run it with all kinds of client software environments. It works well with the most popular software, file systems, and operating systems. It is very useful to us."
- "We want a solution that can be scaled-out because our data is growing very quickly, and we aren't able to back it up quickly. It takes one or two days, which is a problem. It is very slow. We just use one backup server. We want another solution with maybe a backup server cluster to back up more data in one day. We want a solution that can be scaled-out to back up our data quickly and efficiently."
What is our primary use case?
We use Veritas to back up our database and our project's data, such as chart layouts, research and data files, to tape library or network-attached storage (NAS).
What is most valuable?
It is easy to use, and you can run it with all kinds of client software environments. It works well with the most popular software, file systems, and operating systems. It is very useful to us.
What needs improvement?
We want a solution that can be scaled-out because our data is growing very quickly, and we aren't able to back it up quickly. It takes one or two days, which is a problem. It is very slow. We just use one backup server. We want another solution with maybe a backup server cluster to back up more data in one day. We want a solution that can be scaled-out to back up our data quickly and efficiently.
For how long have I used the solution?
I have been using this solution for more than eight years.
What do I think about the stability of the solution?
It is very stable.
What do I think about the scalability of the solution?
We just use it on one backup server. Our data is growing, and it is taking more time to back up our complete data. It is very slow. We want a solution that can be scaled-out to back up our data quickly and efficiently.
In terms of the number of users, we have 20 to 30 users of this solution.
How are customer service and technical support?
Technical support is not convenient in China these days because of the virus. It may be because the engineers from the vendor are working from home, so we cannot get telephone support. We can only use email support, which is not efficient.
How was the initial setup?
Its initial setup is not very complex. It took us one or two months to deploy it. We have a team of five IT people for deployment.
What other advice do I have?
I would recommend this solution. We are a system integrator, and we have a lot of users who have been using this solution for ten years. The only problem that we are facing now is of speed. We will continue to use it, but we are also looking for a better solution to back up more quickly. Speed is our main requirement. We might continue to use Veritas if they can provide a parallel solution, a cluster solution, or a cloud solution to back up our data more quickly. Otherwise, we will switch to another vendor.
I would rate Veritas NetBackup a nine out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer. Integrator
Service Delivery Director at a tech services company with 1-10 employees
Very stable with good compression but needs a lot of pre-planning before deployment
Pros and Cons
- "The solution has been very good over the years at fine-tuning various aspects of the product so that it is continuously made better."
- "Planning for the implementation takes a lot of time."
What is our primary use case?
We primarily use this solution in order to backup virtual machines and our databases as well as the mainstream applications such as Exchange, etc.
What is most valuable?
The most useful aspect of this solution is the MSDP, the Media Server Deduplication Pool. I like how they do the compression that they do, and how it helps move it to a safe space.
The initial setup is pretty straightforward.
The solution has been very good over the years at fine-tuning various aspects of the product so that it is continuously made better.
What needs improvement?
The user interface of the product needs to be improved. It's been the same for so many years. Likely, they haven't changed it in more than 10 years. That is definitely something that needs to be changed and updated. The interface and console both need a bit of a facelift, so to speak.
They have come out with a web application, however, the web application is not fully developed yet.
Planning for the implementation takes a lot of time.
For how long have I used the solution?
I've been dealing with the solution for quite a long time at this point. It's been ten years. It's at least a decade.
What do I think about the stability of the solution?
After ten years of using this product, I can say definitively that it is extremely stable. We don't have issues with it. It's reliable. There aren't bugs or glitches. It doesn't crash or freeze.
What do I think about the scalability of the solution?
I wouldn't describe the scalability as bad. I'd say it's pretty good. We haven't had issues with the appliance when it comes to scaling.
How are customer service and technical support?
In terms of technical support, it's been so far so good. I would say the only improvement needed is the callback time. They would say they will call back in two hours, however, many times we didn't get called back in that time. That said, the technical knowledge of the support engineers is very good.
Which solution did I use previously and why did I switch?
We also use Quorum. Which is a better option depends on the use case and also the company size. Usually, I would recommend Quorum for a smaller business that actually wants not only a backup but also a DR or HA solution. However, for bigger enterprises, I definitely recommend Veritas, due to the fact that for a bigger environment they will have a pre-setup DR environment and all they need is point-in-time response. On top of that, a larger organization typically has a lot of applications.
How was the initial setup?
While the initial setup is not complex, and, in fact, pretty straightforward, the planning is not that easy. The planning needs a lot of time. It often takes days just for that one part.
Veritas should come up with some sort of a standardized checklist that everyone can use to simplify the implementation process.
Typically, for a deployment, you need one or two people. That's the maximum to do the deployment, in theory, however, it depends on the environment. If it's a very large or complex one, we will need more. Most of the time it's one to two persons for deployment and maintenance.
What's my experience with pricing, setup cost, and licensing?
The solution is pretty expensive, which is why it's important to do proper sizing and capacity planning, so that you aren't buying more than you need.
What other advice do I have?
We are resellers. We resell both Veritas and Quorum products.
In Malaysia, solutions like this are typically installed on-premises.
Overall, I would rate the solution at a seven out of ten.
Veritas is a very good solution. I'd recommend other organizations to try it, however, to always do proper capacity planning before going with Veritas, as they may not be happy with the price later if they just assume the prices. They should do a thorough assessment before purchasing NetBackup.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. reseller
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