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it_user1556949 - PeerSpot reviewer
Advisor - Solution Architect at a computer software company with 10,001+ employees
Real User
Apr 20, 2021
A backup and recovery suite with a useful duplication feature, but it would be better if it had a cloud integration feature
Pros and Cons
  • "The deduplication feature is useful. Deduplication and compression features are what I like about NetBackup."
  • "The deduplication feature is useful. Deduplication and compression features are what I like about NetBackup."
  • "It would be better if it had a cloud integration feature. I would like to use a single product for the cloud instances and the on-premise instances. The price could also be better."
  • "NetBackup is expensive. They need to work on the pricing side."

What is our primary use case?

We use NetBackup primarily for backup and recovery. When you have some data, you need to back up that data. If there is any disruption or deletion or if there's a disaster, you can have your data back and restore it and use it.

What is most valuable?

The deduplication feature is useful. Deduplication and compression features are what I like about NetBackup.

What needs improvement?

It would be better if it had a cloud integration feature. I would like to use a single product for the cloud instances and the on-premise instances. The price could also be better.

I would like to have a backup option for end-user devices. That means end-user devices like mobile devices, VDI solutions, desktops, laptops, etc. In this COVID time, most of us work from home, and end-user device backup is really important today.

For how long have I used the solution?

I have been using Veritas NetBackup for almost 15 years.

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What do I think about the stability of the solution?

No product is stable, but it hasn't been an issue. It's an old product and a mature product, and it hasn't been an issue. We have a customized offering created with the NetBackup and Pure Storage, and it's working well.

What do I think about the scalability of the solution?

Scalability depends on the customer profile. Each product has its own unique selling points, and some customers prefer to use other software like Commvault. We have most of the virtual environment in Veeam because our customers prefer it. But NetBackup is equally good.

How are customer service and support?

Technical support is good. If we find an issue, we get in touch with their support immediately.

How was the initial setup?

The initial setup isn't complex; I would say that it's moderately easy to implement this solution. We need to have some machines. It's a resource-centric server. If we're using it for enterprises, we need some dedicated physical servers to install this, like master and media servers. It's not very simple, but it's not very complex. I found it in-between.

What about the implementation team?

We provide full deployment services, managed services, support, and maintenance.

What's my experience with pricing, setup cost, and licensing?

NetBackup is expensive. They need to work on the pricing side. I find it comparatively on the higher side when I compare the terabyte backup costs.

What other advice do I have?

Veritas NetBackup is suitable for medium to large enterprises. Backup Exec, a lighter version of NetBackup, is better suited for small businesses which are Windows-based or Linux-based,

On a scale from one to ten, I would give Veritas NetBackup a seven.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
reviewer1477875 - PeerSpot reviewer
Information Technology Infrastructure Team Lead at a tech services company with 5,001-10,000 employees
Real User
Mar 31, 2021
Good functionalities with virtual environments, fairly-priced, but the support needs improvement
Pros and Cons
  • "The most valuable feature is flexibility."
  • "For functionality in protecting the data, it has all of the requirements to protect any workload on the virtual machines."
  • "In regards to protecting the physical servers with parameters, it's a long and difficult process."
  • "In regards to protecting the physical servers with parameters, it's a long and difficult process."

What is our primary use case?

We are service providers. We provide services to our clients.

We use it to protect the workloads on the customer's site. We also use it to protect our site.

What is most valuable?

The most valuable feature is flexibility. The flexibility to deploy according to the customer's needs. It allows you to add one server and the flexibility to add more servers, in case you want to increase your workloads.

It has good documentation and support. It has good online communication with support.

It has the flexibility to get the experience required to manage and solve any issue related to the product.

The product itself has good functionalities with virtual environments, such as Hyper-V and VMware.

It can protect almost all databases, such as Cyber databases, and Oracle.

It also has the flexibility to install and configure backups for physical and virtual servers at once.

What needs improvement?

They started deploying with web interfaces, new web interfaces, but it doesn't have all of the functionalities as the Java consoles have.

They are now adding more functionalities to the web interfaces that we need. In one or two years, you will have the full functionality using the web interface.

They need to improve the interface.

In regards to protecting the physical servers with parameters, it's a long and difficult process.

I have tested this in Veeam and it was much easier to implement. With NetBackup, you have to configure the server and many other requirements in the process. You could have issues with restoring if the parameter is installed to different hardware.

There are also a lot of requirements with the integration of SharePoint and Exchange. This is an area that customers complain about. They don't like that you have all of the requirements before you can configure the backup.

Veeam is much easier to integrate with Exchange. With NetBackups there are many prerequisites that make it difficult for the customer.

For how long have I used the solution?

I have been working with this solution for more than seven years.

What do I think about the stability of the solution?

It's a stable solution.

What do I think about the scalability of the solution?

It's very scalable. You can start with one server and you can scale your workload and cases.

You can add different functionality with the servers. You can scale it to different sites if you need to implement the different sites and then configure replications between sites.

You can also migrate from one server to another server. If your hardware is not sufficient or if you need to refresh your hardware.

It gives you the flexibility to migrate all of the data to new hardware and to change from a single server to a cluster. You can also change from one server to an appliance.

You have all of the flexibility and scalability.

How are customer service and technical support?

I would rate technical support a seven out of ten. At times, you will receive helpful and fast support, and other times they struggle with some issues and take time to get back to the client and log the ticket to see what the issue and they analyze the logs.

You have to have experience. They are dedicated to solving the issue but sometimes there are delays. 

What's my experience with pricing, setup cost, and licensing?

The price is fair.

What other advice do I have?

I have a lot of experience with it and I have a lot of experience with Veeam. I think that the only weakness with Veritas is the user interface. It's not friendly and it's not easy to understand.

For functionality in protecting the data, it has all of the requirements to protect any workload on the virtual machines.

It's the best solution in the market right now.

If you are considering Veritas, you should have a qualified team that is trained in using NetBackup. If the team does not have the required experience, they will find it difficult and they will think that it an issue with the product.

It is a good product as long as you have a good team to manage it at each stage.

I would rate Veritas NetBackup a seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
Buyer's Guide
Veritas NetBackup
February 2026
Learn what your peers think about Veritas NetBackup. Get advice and tips from experienced pros sharing their opinions. Updated: February 2026.
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Solution Architect at Sites
Real User
Mar 21, 2021
Stable and scalable product with new free resiliency feature
Pros and Cons
  • "Veritas released a new feature in version 8 of NetBackup called VRP. It's kind of like replication management from VMware. The great thing about this feature is that Veritas gave it to us for free."
  • "Veritas NetBackup is very scalable."
  • "I also think they could improve the reporting. They use a web-based software application OpsCenter for the reporting and I see that they haven't made any changes in years."
  • "Sometimes we have problems with the support team. They always end up solving and fixing everything, but sometimes they are slow to respond."

What is our primary use case?

Our primary use case for NetBackup is to protect all the servers and applications that we have in our company.

What is most valuable?

Veritas released a new feature in version 8 of NetBackup called VRP. It's kind of like replication management from VMware.

The great thing about this feature is that Veritas gave it to us for free. 

What needs improvement?

Sometimes we have problems with the support team. They always end up solving and fixing everything, but sometimes they are slow to respond. Maybe they can increase the number of personnel they have for the Spanish language.

I also think they could improve the reporting. They use a web-based software application OpsCenter for the reporting and I see that they haven't made any changes in years. 

For how long have I used the solution?

My company has been using this solution for eight years. 

What do I think about the stability of the solution?

This solution is stable. 

What do I think about the scalability of the solution?

Veritas NetBackup is very scalable. 

How was the initial setup?

I personally have a lot of experience with this product, but someone without a whole lot of knowledge about it would have to partner up with a vendor. I would say overall deployment is at a medium level of difficulty. 

What about the implementation team?

It takes about a week to deploy the solution. This is a backend solution, a master server. Sometimes, it can be difficult to set up the window changes, configure the Oracle database, etc. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
reviewer1264416 - PeerSpot reviewer
Domain architect at a financial services firm with 10,001+ employees
Real User
Mar 21, 2021
Our primary use case for this solution is for doing backups mainly of our databases
Pros and Cons
  • "I think the support is fine. We haven't had issues with it."
  • "I think NetBackup has vast coverage, and I think that's why it's a great product."
  • "NetBackup is expensive and should be cheaper. That is why we are moving on to another solution."
  • "NetBackup is expensive and should be cheaper. That is why we are moving on to another solution."

What is our primary use case?

Our primary use case for this solution is for doing backups mainly of our databases – Oracle, SQL, Sybase, DB2.

What is most valuable?

I think NetBackup has vast coverage, and I think that's why it's a great product. 

What needs improvement?

NetBackup is expensive and should be cheaper. That is why we are moving on to another solution. 

For how long have I used the solution?

I have been using this solution for the last 10 to 15 years. 

What do I think about the stability of the solution?

This solution is scalable. 

What do I think about the scalability of the solution?

NetBackup is scalable. 

How are customer service and technical support?

I think the support is fine. We haven't had issues with it. 

How was the initial setup?

The initial setup seemed straightforward. It took maybe a couple of hours. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1510686 - PeerSpot reviewer
System Administrator at a manufacturing company with 10,001+ employees
Real User
Mar 2, 2021
A stable backup solution suitable for virtually anything
Pros and Cons
  • "It's durable — we achieve what we expect from it."
  • "Veritas is stable and flexible."
  • "It's not a user-friendly solution. It's a little bit complicated. The UI is not very friendly."
  • "It's not a user-friendly solution. It's a little bit complicated."

What is our primary use case?

We use Veritas NetBackup as a backup solution for virtually everything. Everything you can imagine can be backed up with this solution.  

Within our organization, there are roughly 2,000 employees. We definitely plan to continue using this solution.

What is most valuable?

The virtual SAN is good. All backup products have the same features but it's all about your ability with the code when you are using them. It's durable — we achieve what we expect from it.

What needs improvement?

It's not a user-friendly solution. It's a little bit complicated. The UI is not very friendly.

For how long have I used the solution?

I have been using this solution for six or seven years.

What do I think about the stability of the solution?

Veritas is stable and flexible. When you're talking about virtualization backup, Veritas is great in a secure environment. It's totally virtualized. It's a good solution.

What do I think about the scalability of the solution?

This solution is very scalable.

How are customer service and technical support?

The support isn't that great. It could be improved. They should have a faster response time.

How was the initial setup?

The initial installation is quite straightforward. Overall, installation takes roughly one hour.

What about the implementation team?

I've installed this solution many times by myself. If you don't have experience with backup solutions, I think it may be challenging for a beginner.

Our technical team consists of four people, including myself, that handle the installation process.

Which other solutions did I evaluate?

I am currently evaluating NetBackup as it's required for use on the cloud.

What other advice do I have?

I trust Veritas. I would recommend this solution to a friend or to any company. But remember, what you'll get from it depends on your personal ability.

Overall, on a scale from one to ten, I would give this solution a rating of eight. If the support was faster and the solution was more user-friendly, I would give it a higher rating.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
it_user1329306 - PeerSpot reviewer
Vice President of Information Technology at a insurance company with 10,001+ employees
Real User
Feb 28, 2021
Efficient deduplication, reasonable price, easy installation, and good stability and scalability
Pros and Cons
  • "Deduplication is quite efficient. It is not a complex product. It is quite simple."
  • "Deduplication is quite efficient."
  • "It should be able to integrate with the cloud. If we leverage a cloud in the future for backup, there should be very fast help and more options for customers to choose from."
  • "It should be able to integrate with the cloud. If we leverage a cloud in the future for backup, there should be very fast help and more options for customers to choose from."

What is our primary use case?

It is used to back up the hypervisor. In terms of its version, we keep it updated from time to time, but we are not using its latest version currently.

What is most valuable?

Deduplication is quite efficient. It is not a complex product. It is quite simple.

What needs improvement?

It should be able to integrate with the cloud. If we leverage a cloud in the future for backup, there should be very fast help and more options for customers to choose from.

For how long have I used the solution?

We have been using this solution for many years.

What do I think about the stability of the solution?

It is quite stable.

What do I think about the scalability of the solution?

It is scalable. We have less than ten users, and they are mostly the IT staff. We don't have many users because we use a tool to back up from the central file servers. Users don't directly use it to back up on their own, but when a user needs to restore something, they come to IT.

How are customer service and technical support?

We have a local partner for support, and they contact Veritas. Our local partner is quite okay and experienced in the product.

Which solution did I use previously and why did I switch?

We were using Backup Instant, which is a smaller version of the Veritas NetBackup solution. We didn't use any other solution.

How was the initial setup?

Its installation is quite straightforward. The deployment can take a week if you have a clear backup requirement.

What about the implementation team?

We have a consultant to help. If you are doing an installation that is related to the hypervisor, you need an engineer for support because of the connected drivers and equipment.

What's my experience with pricing, setup cost, and licensing?

Its price is quite reasonable. The cost depends on the depreciation and the volume. It also depends on the infrastructure. If your infrastructure increases, you would need some more licenses.

What other advice do I have?

We plan to keep using this solution. I would rate Veritas NetBackup an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1237809 - PeerSpot reviewer
Senior IT Infrastructure Analyst at a energy/utilities company with 1,001-5,000 employees
Real User
Jan 30, 2021
Easy to use, reasonably priced, and scales well
Pros and Cons
  • "It is very easy to back up and recover files compared to other products."
  • "This is a very competitive product because all of the latest features and technology is in there."
  • "Technical support is somewhat slow and is in need of improvement."
  • "Technical support is somewhat slow and is in need of improvement."

What is our primary use case?

We are using NetBackup for our file server. It is not being employed by end-users for their backups. Rather, it is being used for infrastructure.

What is most valuable?

The most valuable feature is the ease of use. It is very easy to back up and recover files compared to other products.

What needs improvement?

Technical support is somewhat slow and is in need of improvement.

For how long have I used the solution?

We have been using Veritas NetBackup for the past ten years.

What do I think about the stability of the solution?

I can say that NetBackup is 95% stable. There are positives and negatives, with 5% here or there.

What do I think about the scalability of the solution?

From a scalability point of view, it is fantastic. It is even possible to scale up in the newest version of this technology.

How are customer service and technical support?

The technical support has had a major impact on us. Sometimes, they do not support us properly. Support is available, but it is not immediate.

Our last problem was approximately one year ago. They were slow to respond so I continued to research the problem, found the solution, and implemented it myself.

Since my last contact with them was about a year ago, I don't know if things have improved or not. These days, I am more familiar with the product and don't need any support.

Which solution did I use previously and why did I switch?

We are also using Veeam, although it is for a different scenario. Veeam is what we are using for virtual server backup, whereas we are using NetBackup for physical servers.

How was the initial setup?

The initial setup is straightforward.

What's my experience with pricing, setup cost, and licensing?

Price-wise, most of the backup products are similarly priced, and NetBackup is the same. There is perhaps a 10% difference in price between solutions.

What other advice do I have?

I received the most recent version one week ago, and it seems that they have covered all of the loopholes. This is a very competitive product because all of the latest features and technology is in there.

Product-wise, this is a good one and I recommend it.

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

Private Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Project Manager at Realnux
Real User
Jan 25, 2021
Supports multiple environments, easy to use, and stable
Pros and Cons
  • "It is easy to use, and you can run it with all kinds of client software environments. It works well with the most popular software, file systems, and operating systems. It is very useful to us."
  • "It is easy to use, and you can run it with all kinds of client software environments."
  • "We want a solution that can be scaled-out because our data is growing very quickly, and we aren't able to back it up quickly. It takes one or two days, which is a problem. It is very slow. We just use one backup server. We want another solution with maybe a backup server cluster to back up more data in one day. We want a solution that can be scaled-out to back up our data quickly and efficiently."
  • "We want a solution that can be scaled-out because our data is growing very quickly, and we aren't able to back it up quickly. It takes one or two days, which is a problem."

What is our primary use case?

We use Veritas to back up our database and our project's data, such as chart layouts, research and data files, to tape library or network-attached storage (NAS).

What is most valuable?

It is easy to use, and you can run it with all kinds of client software environments. It works well with the most popular software, file systems, and operating systems. It is very useful to us.

What needs improvement?

We want a solution that can be scaled-out because our data is growing very quickly, and we aren't able to back it up quickly. It takes one or two days, which is a problem. It is very slow. We just use one backup server. We want another solution with maybe a backup server cluster to back up more data in one day. We want a solution that can be scaled-out to back up our data quickly and efficiently. 

For how long have I used the solution?

I have been using this solution for more than eight years.

What do I think about the stability of the solution?

It is very stable.

What do I think about the scalability of the solution?

We just use it on one backup server. Our data is growing, and it is taking more time to back up our complete data. It is very slow. We want a solution that can be scaled-out to back up our data quickly and efficiently.

In terms of the number of users, we have 20 to 30 users of this solution.

How are customer service and technical support?

Technical support is not convenient in China these days because of the virus. It may be because the engineers from the vendor are working from home, so we cannot get telephone support. We can only use email support, which is not efficient.

How was the initial setup?

Its initial setup is not very complex. It took us one or two months to deploy it. We have a team of five IT people for deployment.

What other advice do I have?

I would recommend this solution. We are a system integrator, and we have a lot of users who have been using this solution for ten years. The only problem that we are facing now is of speed. We will continue to use it, but we are also looking for a better solution to back up more quickly. Speed is our main requirement. We might continue to use Veritas if they can provide a parallel solution, a cluster solution, or a cloud solution to back up our data more quickly. Otherwise, we will switch to another vendor.

I would rate Veritas NetBackup a nine out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer. Integrator
PeerSpot user
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Download our free Veritas NetBackup Report and get advice and tips from experienced pros sharing their opinions.
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Download our free Veritas NetBackup Report and get advice and tips from experienced pros sharing their opinions.