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Senior Presales Consultant at a wholesaler/distributor with 201-500 employees
Consultant
May 1, 2019
Cost-effective and has proactive support
Pros and Cons
  • "We were evaluating other products and getting confused between Commvault and Veritas NetBackup. The one reason that we started with Veritas NetBackup is the pricing of the license. There's no other reason from a technical perspective or even operation or capability of the two software. The main reason we chose Veritas NetBackup was that in our use case it is more cost-effective."
  • "Improvements can be made to the service by providing better and more competitive ratios on data backups. The functionality for backups is there with Veritas, but I would like to see them optimize and enhance this feature more."

What is our primary use case?

We are a partner and a user of Veritas NetBackup. As a company, we are using Veritas for our internal data backup and recovery.

What needs improvement?

Improvements can be made to the service by providing better and more competitive ratios on data backups. The functionality for backups is there with Veritas, but I would like to see them optimize and enhance this feature more.

How are customer service and support?

Technical support from the vendor's perspective has been very proactive. They are very active in responding to customer support requests. Their response times have been good and the people are great to deal with when it comes to troubleshooting and solving problems. Veritas knows what they are doing and they have excellent experience in their own product line.

Which solution did I use previously and why did I switch?

We were previously using Veritas.

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What about the implementation team?

We implemented through a vendor. The vendor was very proactive. The response was great. They were knowledgable and experienced; the team got the job done.

What's my experience with pricing, setup cost, and licensing?

Veritas Netbackup offers affordable licensing.

Which other solutions did I evaluate?

We were evaluating other products and getting confused between Commvault and Veritas NetBackup. The one reason that we started with Veritas NetBackup is the pricing of the license. There's no other reason from a technical perspective or even operation or capability of the two software. The main reason we chose Veritas NetBackup was that in our use case it is more cost-effective.

What other advice do I have?

My advice is that it is a perfect product. I would rate it an 8 out of 10 overall. I wouldn't give it a ten because it doesn't have the necessary full backup capabilities and because it is missing functionalities like the archiving feature which is not there.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
IT Solutions Provider at a tech services company with 201-500 employees
Real User
Apr 10, 2019
Easy to install, configure, and use
Pros and Cons
  • "This is the best solution that I know of."
  • "Endpoint backup capability is needed."

What is our primary use case?

Our primary use case is to backup the databases for our enterprise clients.

How has it helped my organization?

It is a very good backup solution that we provide to the majority of our clients as a service.

What is most valuable?

It is very easy to perform a backup, and then verify whether it has been properly completed or not.

What needs improvement?

Add endpoint backup capability for a particular appliance. Currently it is server level only.

For how long have I used the solution?

More than five years.

What do I think about the stability of the solution?

We use this product daily, and my impression of the stability is very good.

What do I think about the scalability of the solution?

It is scalable. Our clients include fifty to sixty IT managers that are responsible for backing up their company's data. We plan to increase this number as we add new clients.

How are customer service and technical support?

I have not contacted the product's technical support. We have our own lab set up for testing the product.

Which solution did I use previously and why did I switch?

I use a second solution, Commvault, in cases where there is no domain. I did not, and still do not use another solution for our primary use case.

How was the initial setup?

The setup, installation, and configuration is not complex. Once the product is configured, it is very easy to use.

What about the implementation team?

For this solution, we handle the system integration for our clients. It takes approximately ten to fifteen days to deploy the backup solution.

What's my experience with pricing, setup cost, and licensing?

I think that the pricing and licensing for this solution is good. It is affordable.

What other advice do I have?

I have not had any issues or problems when using this solution. It has been working perfectly for our primary use case.

I would rate this solution eight out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Veritas NetBackup
January 2026
Learn what your peers think about Veritas NetBackup. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
881,114 professionals have used our research since 2012.
Real User
Feb 25, 2019
One of the valuable features is support of a large number of operating systems and applications

What is our primary use case?

I used the product to back up all of the major servers at my location, including operating systems: UNIX, Linux, and Windows. 

There are a little more than 100 individual systems with around 1.2 PB of which at least 250 TB is continuously backed up with this product.

How has it helped my organization?

It has performed as advertised and I have used it for more than 18 years without any major loss of data or problems.

What is most valuable?

The support of a large number of different operating systems and applications.

What needs improvement?

Better ways of backing up larger filesystems with many, millions of small files.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Head, IT Network, Security & Data Center at a comms service provider with 51-200 employees
Real User
Jan 28, 2019
Application awareness is very good, but the application needs more flexibility

What is our primary use case?

The application is used for backing up our complete infrastructure including Microsoft Exchange, Oracle EBS, local shared files and folders, and a couple of SQL servers.

How has it helped my organization?

The application is very complex and we failed at integration with most of the applications on Oracle Linux.

What is most valuable?

It has a long backup journey but fortunately, application awareness is very good starting from MS products, database, etc.

What needs improvement?

The application needs more flexibility and reliability should be the top priority of the enhancement.

For how long have I used the solution?

More than five years.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Chief ingeneer at a tech services company with 1,001-5,000 employees
Real User
Jan 20, 2019
It saves time for our backup needs
Pros and Cons
  • "It saves time for the backup needs of our organization."
  • "The interface should be improved."

What is our primary use case?

It saves time for the backup needs of our organization. 

What is most valuable?

It is less bulky. 

What needs improvement?

The interface should be improved. 

For how long have I used the solution?

Three to five years.

What do I think about the stability of the solution?

It is fine.

How are customer service and technical support?

I do not have experience with their tech support.

Which solution did I use previously and why did I switch?

I have previous experience with Veeam and NetApp Backup. 

Which other solutions did I evaluate?

We looked at Veeam and Veritas NetBackup. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
IT Infrastructure Manager at a energy/utilities company with 201-500 employees
Real User
Oct 25, 2018
The most valuable feature is that it is basically a replica of our SAND data. I think between the licensing issues and the older solution mentality it is not a great solution.
Pros and Cons
  • "The most valuable feature is that it is basically a replica of our SAND data. We archive the SAND data for recovery, if there is an issue on the fence."
  • "I would advise not to use this tool. I think between the licensing issues and the older solution mentality it is not a great solution."

What is our primary use case?

The primary use case is for archiving.

What is most valuable?

The most valuable feature is that it is basically a replica of our SAN data. We archive the SAN data for recovery, if there is an issue on the fence.

What needs improvement?

I think that the licensing model needs improvement. 

For how long have I used the solution?

One to three years.

What do I think about the stability of the solution?

The stability is fine.

What do I think about the scalability of the solution?

As it scales, it becomes expensive.

How is customer service and technical support?

Our experience with tech support is mostly positive. But, we had some repeat issues and tech support was not entirely responsive to our needs.

What's my experience with pricing, setup cost, and licensing?

The licensing model is cost-prohibitive as you scale out. 

Which other solutions did I evaluate?

No, we did not evaluate any other options. We only tried this solution in our environment.

What other advice do I have?

I would advise not to use this tool. I think between the licensing issues and the older solution mentality it is not a great solution. They really have not kept up with the times. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Systems Analyst at a comms service provider with 1,001-5,000 employees
Real User
Aug 15, 2018
Its most valuable features are flexibility and reliability
Pros and Cons
  • "It is essential. We can't do without it."
  • "Its most valuable features are flexibility and reliability."
  • "Some of the hardware is out of support."
  • "It needs support for Kernel-based Virtual Machines (KVMs)."
  • "The product is not able to keep up with other competitors in the market."
  • "I have been involved in upgrades. They have not been straightforward. Some of them have required us to make changes to our architecture and production environment."

What is our primary use case?

It is for backing up servers. It has performed well.

How has it helped my organization?

It is essential. We can't do without it.

What is most valuable?

Its most valuable features are flexibility and reliability.

What needs improvement?

  • It needs support for Kernel-based Virtual Machines (KVMs).
  • Some of the hardware is out of support. 
  • The product is not able to keep up with other competitors in the market.

What do I think about the stability of the solution?

Stability is very good.

What do I think about the scalability of the solution?

Scalability is very good.

How is customer service and technical support?

Their support is pretty good.

How was the initial setup?

I have been involved in upgrades. They have not been straightforward. Some of them have required us to make changes to our architecture and production environment.

Which other solutions did I evaluate?

We are currently evaluating EMC Avamar and NetWorker.

What other advice do I have?

I would recommend the product. It is a good product.

Most important criteria when selecting a vendor: The product does what it says it does and it supports all our needs.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Vuong Doan - PeerSpot reviewer
Storage and Backup Engineer at a tech vendor with 5,001-10,000 employees
Real User
Top 20
Feb 28, 2018
Logs are very easy to read, parse, and use for diagnostics
Pros and Cons
  • "Logs are very easy to read, parse, and use for diagnostics."
  • "The restore tool is not friendly to newcomers."

What is our primary use case?

  • Ease to use
  • Friendly interface
  • Logs are very easy to read, parse, and use for diagnostics.

How has it helped my organization?

Backup for over 10,000 jobs with a failure rate under 0.5%.

What is most valuable?

I am not interested in any features because I have worked with all of the backup solutions that are now available in the market.

What needs improvement?

The restore tool is not friendly to newcomers. It takes some of our storage and backup admin/support a long time to wrestle with it, but then they have enough knowledge to work even with NetBackup competitors.

For how long have I used the solution?

One to three years.

What do I think about the stability of the solution?

We have encountered some issues when upgrading to 8.1 due to data which could not transfer in plain (non-encrypted over network). However, it has now been resolved.

What do I think about the scalability of the solution?

Fully scalable.

How is customer service and technical support?

Almost all issues can be resolved by experience admins, even though some really difficult problems have to be raise with vendors.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
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Updated: January 2026
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Backup and Recovery
Buyer's Guide
Download our free Veritas NetBackup Report and get advice and tips from experienced pros sharing their opinions.