Workspace ONE Intelligence Reviews

There are many use cases for Workspace ONE Intelligence. My primary use case is proactively monitoring and automatically remediating endpoint issues before they affect users or security compliance.

When I'm using Workspace ONE Intelligence on a normal day, the first thing I usually do is perform morning compliance checks, which is automated, then secure access to banking systems. I work with this tool in banking. When employees log into core banking, trading, and payments systems, Workspace ONE ensures the device is compliant, disk encryption is enabled, antivirus is active, and there are no jailbroken or rooted devices. Throughout the day, I also help reduce help desk tickets. I engage in real-time security monitoring, apply automated fixes without human intervention, and handle end-of-day reporting.

We have both power users and casual users, and the scope of Workspace ONE Intelligence usage is across the entire bank in all branches, not just one department.

The best features of Workspace ONE Intelligence for my day-to-day work include Digital Employee Experience analytics, real-time device risk and compliance monitoring, automated remediation with self-healing capabilities, advanced analytics and dashboards, event-driven automation, security integration, predictive insights, proactive IT, centralized reporting for audits, cross-platform coverage, and integration with Workspace ONE UEM.

Workspace ONE Intelligence has significantly impacted my organization overall by shifting the operation from reactive to proactive IT. It has reduced the help desk load, provided a stronger security posture, improved visibility across the enterprise, automated routine IT work, especially in banking-specific contexts, enhanced employee productivity, and optimized costs, leading to a cultural shift in IT teams.

During implementation, we identified some features that I'm not actually using today, such as advanced predictive analytics and Digital Employee Experience scoring, along with real-time self-healing at scale.

The biggest friction point I hit with Workspace ONE Intelligence is the high complexity of setup, along with data overload, which presents too much information. There's also a skill gap in teams, an over-automation risk, integration challenges, licensing and cost concerns, cultural resistance, and limited real-time action adoption due to the hybrid environment's complexity.

If I could change just one thing about Workspace ONE Intelligence, even something small, it would be to make automation adoption simpler and safer, which would ease my workflow.

I have been familiar with Workspace ONE Intelligence for about five years.

Before landing on Workspace ONE Intelligence, we did not use any other tools, but IT teams ran periodic compliance reports weekly and monthly, performed Excel exports from MDM and SCCM, and conducted manual checks for missing patches, encryption status, and antivirus status. Security patch management was achieved through planned manual rollouts, and incident handling required employees to report issues via help desk tickets, which IT investigated manually. For device performance monitoring, we had no real-time visibility, discovering issues only after user complaints, and security enforcement relied on inconsistent manual rules enforcement. Tracking software deployment meant IT teams manually tracked which devices had which version of software, and which installations failed.

When we first implemented Workspace ONE Intelligence at the bank, it took about five weeks to get everything up and running, and while it was intuitive, the team also needed formal training.

I can provide numbers around those improvements. During the early adoption stage, we saw a reduction in help desk tickets of 10% to 25%. In mature development, this figure improved to 25% to 45%, and later in a highly automated environment, the reduction in help desk tickets reached 40% to 60%.

During our evaluation of solutions, we compared Workspace ONE Intelligence to Microsoft Intune.

We ultimately chose Workspace ONE Intelligence over Intune because it is strong in hybrid plus complex environments, offering advanced automation and better visibility. It enhances the Digital Employee Experience, provides strong governance for enterprise security, showcases multi-platform strength, and has robust integration capability, making it better for large-scale operations. The key advantage lies in its strong event-driven workflows, analytics, and deep insights into device and user experiences. It provides strong hybrid support with VMware and multi-cloud integration, and customization is highly configurable for enterprise policies.

My advice to someone considering Workspace ONE Intelligence, who has a similar workflow to mine, is to start small and not attempt a big bang approach. Focus on outcomes, not just features, invest in automation gradually, clean your data first, avoid overbuilding dashboards, align IT and security early, train teams properly, and treat it as a platform, not just a tool. Measure everything, and in banking environments, be conservative; avoid aggressive auto-remediation initially, introduce approval workflows, and utilize audit logging from day one. I would rate this product as an eight out of ten.

The main use case for Workspace ONE Intelligence currently in India is custom reporting and automation, along with the main use and dashboard, so users can customize their reports and showcase them on the dashboard.

This automation helps customers save time overall.

Custom reporting and automation are key features of Workspace ONE Intelligence, along with the main use and dashboard functionality that allows users to customize their reports and showcase them on the dashboard.

The automation helps customers save time overall.

The solution provides monitoring features that help with potential vulnerabilities.

Workspace ONE Intelligence comes under a separate cost if you purchase UEM, making it a useful tool.

The current features available in Workspace ONE Intelligence meet all use cases, so there isn't currently a need for improvement.

Support could be improved for Workspace, especially the technical part, and it needs to ensure that issues can be resolved within one or two days.

The main issue is the time to resolve problems, not the time to response, which is adequate.

I have been working with Intelligence for almost 11 years now.

The same support team handles three solutions: UEM Access, Workspace ONE Intelligence, and Horizon. There is no separate support team for each solution.

Workspace support would rate a seven out of ten.

The deployment of Workspace ONE Intelligence is smooth, but integration of Workspace ONE UEM and other SaaS platforms is needed to get reports or implement automation. The only requirement is the integration API call, with minimal configuration needed, making it simple to configure.

The process takes only a couple of hours.

Workspace ONE Intelligence comes under a separate cost when purchasing UEM. There is price sensitivity in India compared to other solutions currently occupying the AirWatch, so pricing needs to be considered for the Indian market.

There is no separate or standard solution comparable to Workspace ONE Intelligence because the main feature is custom reporting, which other solutions only provide as built-in MDI solutions.

While Workspace has separate tools and other solutions have built-in features, the features in Workspace ONE Intelligence are unique, except for the reporting part.

The most helpful unique features that Workspace ONE Intelligence provides are automation and flow with custom reporting, which are not provided by other solutions.

Predictive analysis hasn't been used, as there have been no customer use cases requiring it.

Workspace ONE Intelligence offers flexibility in configuration, requiring only UEM integration if data needs to be fetched from UEM to Intelligence, along with other configurations such as custom reporting setup.

I would rate Workspace ONE Intelligence nine out of ten.

In my organization, we use it for application deployment, email deployment, and content deployment, so we use it for three products. Here, as well, we only use it for application deployment and device management.

The advantage is that when we are ready to deploy an application, it's very good with respect to security. And when we deploy that application to all of the devices, it will download and install in parallel. So that's the major advantage.

The automation feature is like, the APIs are there. From the API call, we can do automation - we already done some. So through API call, we are, we already achieved that. For example, if we need to delete the dormant devices, we can delete that with the device ID through API from Postman or .NET app.

Challenges are so many challenges out there. Windows devices installment in Workspace ONE Intelligence and Windows devices management needs improvement.

I don't see any new AI features, and I would like to see them integrated into this solution. 

I have been using it for more than six to seven years now. Apart from that, I'm also leading the DevOps team.  

It is very easy to add new devices. There are no limitations.

It is easy to scale. 

orkspace ONE Intelligence is just now started. And frankly, the support they are providing, it's sometimes great, sometimes it's not good. It's like that. So if I had to rate it, it's a mixed kind of support.

Microsoft Intune is there. I worked on that. After that, SOTI is there. So, two or three tools, which I already worked on. So in comparison, like, between Intune and Workspace ONE, this Windows devices and management part. So that's the crucial difference between Microsoft. 

It is very easy to install. That's not an issue.

One guy is enough for the deployment of Workspace ONE Intelligence. Like, it depends upon the environment. If in a queue environment, where in my previous environment, I managed Asia's largest healthcare console, Workspace ONE console. So, there are almost 50 to 60 servers out there.

So in that scenario, we require at least two to three people for installation and application. But in a normal environment, in a normal organization, if, like, five to six servers are there, then one person is more than enough to upgrade or install that.

The deployment took a few hours. If any organization that uses Workspace ONE, the installation or the device licenses at that time, but the ANC will come automatically. So it depends upon the organization it will differ. Someone prefers the higher support. Some prefer only normal support. So, maintenance depends upon that.

Integration is also very easy. If you know what other tool needs to be integrated, then it is very easy. The documentation is already available in Workspace ONE, and you can integrate that.

Compared to the market, the pricing is cheap. 

Overall, I would rate the solution an eight out of ten. 

The tool's most valuable feature is its tunneling capability. It is good for inventory, encryption, device location, and kiosk mode. If a device is lost, you can find it. We integrated it with a third-party tool for one-time passwords and two-factor authentication. The user-friendly interface makes device management easy.

One area for improvement is location mapping - it uses Bing Maps instead of Google Maps, which isn't always up to date. Device enrollment can also be challenging, especially for older devices that need a factory reset.

I have been working with the product for three to four years. 

I'm satisfied with the support - they usually respond within one to two hours.

Positive

The tool's deployment is easy. There are lots of documents and support available online. I help deploy Workspace ONE Intelligence. It's not hard to deploy since we've done it many times. We use the on-premises solution now. Basic deployment takes one day, but adding features like tunneling takes an extra day. The main challenge is network connectivity. The documentation is good and available online.

The solution is cost-effective. Workspace ONE Intelligence is neither cheap nor expensive. Compared to other tools like MaaS360, it Is more cost-effective. It costs about seven dollars per user, while others might cost $50—a big difference.

I rate the overall product a seven out of ten.