Zapier Reviews

The most valuable aspect of this product is its great number of integrations between the systems.

Most of the time, if we want to implement a new system, we can find it associated with Zapier.

Zapier has automated so many of our back-end systems, saving us hours each day in reconciliation and data flow.

I would love to see the availability of logic into Zaps; not just a simple "if-then" but closer to the Excel-type logic.

We have utilized Zapier for eight months.

We did see a few issues over a period of time with the Amazon failure where Zaps didn't fire, but that may have been on the trigger side of each event.

In terms of scalability, we have found that we need to create multiple redundant Zaps in order to compensate for logic.

Technical support is very helpful. However, I wish there was a chat window available, as well as some examples of how to script/develop our own Zaps.

Our previous solution was incredibly manual.

The initial setup was very straightforward. The UI is incredibly intuitive and helpful. The more powerful aspects of Zapier took a minute to learn, but we were able to learn how to do those on our own, without much training.

In terms of the utility offered by this product, I believe the pricing is fantastic.

We were not using any other solution previously. This product was advised to us by our Salesforce consultant.

Do it! Zapier is INCREDIBLE! It has saved us so much time.

I especially use the connection with Salesforce to integrate events from other platforms, such as Acuity Scheduling. Connections are made without code, only by field mapping.

Thanks to Zapier, I was able to integrate all the appointments into the Salesforce calendar. Thus, users have a complete 360° view and have only one application to consult.

I think the history of "zaps" could be improved. Zapier is not practical to produce indicators.

I have used Zapier for nine months.

Zapier is very stable.

I have not had any scalability issues.

Zapier is easy to set up and I haven't encountered any problem. So I never had to contact the technical support.

I didn't have a previous solution.

The initial setup is easy. A “zap" starts with a trigger, then an optional filter, and actions that are offered. You just have to select.

The price of the license is very interesting below 50000 zaps per month. Then, the price increases quickly.

I compared Zapier with another platform that was much more complex to use and required code. That's why I tried and kept Zapier.

I advise to try Zapier on a test case. The implementation is very fast and cheap. Then you can decide to keep it with this feedback.

The Zendesk, MailChimp, and Formstack integrations are valuable.

It allowed us to bridge marketing tools and support tools for transparency and better process management.

The visual display of connections, say, in a process map; not really high priority, more of a nice to have.

I have used Zapier for four years.

We did have stability issues, at one point every week. This was 3 years ago.

We have not had scalability problems.

Technical support is fantastic; top notch. One of the co-founders took time to look into one of our problems.

Setup is fairly straightforward. It is a pretty intuitive UX.

We didn’t evaluate alternative solutions.

Create a QA environment and play with the triggers to your heart’s content. Intentionally try to break the zaps.

The ability to link Google Sheets to Salesforce is the most valuable feature.

Zapier allows us to accurately connect RingCentral to Salesforce, allowing us to get accurate counts of sales rep call totals.

Sometimes, it is hard to work with leads and some custom objects through Zapier.

I have been using Zapier for one year.

We have not had stability issues so far.

We have not had scalability issues.

Technical support is very bad. But, thankfully, not needed often.

No previous automated solution was available.

It was a very difficult setup, and the company does not help. You have to figure it out by yourself through trial and error.

It is expensive, but worth it if you use multiple online platforms.

We did not evaluate alternatives.

It requires substantially experienced, in-house data operations staff for management of Zapier.com.

Most valuable is the ability to connect many disparate tools, such as Google Sheets, Trello, Slack, Autopilot, etc.

One way it improved how we function is that a message posted to a particular Slack channel can become a to-do with the tool Trello. We also take alerts from Autopilot and use that to trigger a Slack message for our sales team to follow up with a particular customer. We also connect an Excel sheet with a Trello card for our car inspections. There are many uses for operations, marketing, and sales.

There are no areas for improvement that I can think of.

I have used Zapier for 18 months.

A few times our zaps would get turned off.

We have not had scalability issues.

I rate support very high; excellent customer support.

We did not have a previous solution.

Setup is fairly straightforward.

It costs $45.83 for Professional.

We did not look at other solutions that I am aware of.

Automatic connections between CRM and the email system is the most valuable feature.

I had to disconnect it, because it was not working right. Our CRM system is not well-known, so I think that was part of the problem.

Customer service could be better. When I asked questions about how to connect it again, I was told it could not be done. I know that is not correct, because Zapier does have connections with our email system.

I have used this solution for a few months and then I disconnected it.

The technical support is low.

The setup was only complex because I had to use WebHook.

We did not look at other solutions.

I am sure it is a great product, if you have someone who understands your email system to advise you accordingly.

Webhooks and multi-step zaps are the most valuable features. We can use custom code (JavaScript and Python) to build custom features into the platform.

For example, in Pipedrive, you do not get a notification when a deal is added via a web form. With Zapier, you can do that. (This feature is being implemented in Pipedrive in the near future, but right now Zapier has a good workaround.)

Right now, Zaps only run once. Also, you cannot do automations in bulk.

I have used Zapier for about two years.

We only had a a stability issue once where Zapier had downtime. Other than that, it’s been working fine.

Zapier is good for small businesses, but it’s not reliable enough for large enterprise businesses where you need to automate business critical services.

It’s good for simple stuff, such as when a deal gets to a specific stage. It automatically adds a new activity. Notifications sync with different cloud services.

I would give technical support a rating of 10/10.

Zapier was my first trigger-based automation platform.

The first time setup was a little bit confusing. However, I was able to get the hang of it within a couple of days of experimenting.

It’s a cheap option if you want to automate more than three or four automation flows. However, it is expensive if you simply want to automatically get notifications from your service.

There were no other options that I knew of at the time. Now there are good alternatives, such as Automate.io, APIANT, and Flow XO.

Check out Zapier apps. It gives you many more options to play around with in Zapier.

As a marketer, the most valuable features are automation of the following:

• Content curation
• Client onboarding
• Gathering qualitative data using surveys

• We use it for social media curation, sales funneling, and client onboarding automation.
• We also use it to gather qualitative data from our audience via Typeform integration.
• Internally, it helps us with team productivity and collaboration.
• Curation of top articles for social media marketing has never been easy. Our team can now seamlessly collaborate using Pocket to Buffer integration. Through Zapier, we are able to vet all content before they get shared on social media platforms.
• As an SaaS business, client onboarding is a crucial part of our workflow. Zapier makes it a lot easier for us to create sales (Pipedrive) to CRM (Autopilot) integrations, as well as setting up the necessary push notifications (Slack), so all team members get constant updates about what’s happening.
• This allows the team to be more transparent and accountable as everyone knows who’s doing what and everyone is on the same page.

Some integration isn't available. I think the expansive list of software that they support just reflects Zapier’s commitment to doing great work.

Zapier has also been very proactive and they really listen to what their users want.

I have been using Zapeir for seven months.

I haven’t experienced major stability problems. There were a few instances when a trigger-action did not fire or there was a delay. During these instances, however, I would just retest the step and it was fine.

Our database is not that large. So far, we haven’t encountered any scalability issues, even though we’re gradually scaling.

I haven’t had the need to contact support, as the use of Zapier has been straightforward.

Zapier has been "top-of-mind" when an automation tool is mentioned.

The initial setup was very straightforward.

We are a startup, so getting the starter plan was the most practical option for us.

We didn’t look at any alternatives.

Zapier is a powerful tool. It’s really up to the users to maximize its capability and use it with as many Zapier hacks (for both marketers and developers) as possible.