What is our primary use case?
We're using Zapier to connect third parties.
What is most valuable?
What's most valuable in Zapier is its simplicity, seamlessness, and smooth plug-in, so you won't need to build code for every action. I'm not a developer, but I can use Zapier, though I've learned from developers how to connect, so it's easier for me to use Zapier.
The solution fits the needs of enterprise-level solutions. My company is more of a small to medium enterprise, and Zapier fits its needs.
The best feature of Zapier is that every third party you could think of is there. It's a cheap place to know all the third parties in the market. webMethods has a similar feature, but it's not as easy as Zapier.
Marketing-wise, Zapier is also better than webMethods. When you Google, you can find Zapier immediately.
Zapier is also great for beginners or people starting to learn about integration and eCommerce, while webMethods is more for integration experts or enterprise-level integrations. Zapier is novice-friendly.
What needs improvement?
A development background is necessary when using Zapier, so it's an area for improvement. To use Zapier, you need to learn more about IT architecture. It's easier to use for people who spend time learning about productivity and know more about data.
Zapier needs more YouTube or video tutorials or more training for people. That would help a lot. In particular, Zapier should have documentation for every connector. Zapier did a great job talking about connectivity, but it needs more documentation on how you can connect ManyChat with PostgreSQL, for example.
Its documentation needs to be more detailed and visual. Sometimes people want to watch rather than listen or read guidelines.
More integration with third-party software would be great in terms of what I want in Zapier in the future.
I'd rate Zapier as ten out of ten.
I'm a customer of Zapier.
For how long have I used the solution?
I've used Zapier for nearly two or three years.
What do I think about the stability of the solution?
Zapier is a very stable solution, but the problem with it is if your credit card lacks funds, the Zapier team will downgrade your subscription, which impacts your service's stability. I've faced this situation before, and I remember how a lot of data was misplaced, and I had to recover the data, which took a very long time manually.
I tried to make a recovery by batch, but because the license was downgraded, it impacted the number of data. For example, on the free version, you can have up to five hundred data; imagine if you've done thirty thousand data. If your card payment doesn't go through during renewal, Zapier will downgrade your data to five hundred, and the service will stop completely.
What do I think about the scalability of the solution?
Zapier is a very scalable solution.
How are customer service and support?
I have yet to contact the Zapier technical support team.
Which solution did I use previously and why did I switch?
I didn't use a different solution apart from Zapier because it had many connectors, which I liked, so I didn't look for other solutions.
How was the initial setup?
Setting up Zapier didn't take me long because I had the help of a developer. I would have found the process difficult if I had done it all by myself. After the setup, whenever I encounter an issue with Zapier, I know how to solve it without going back to the developer.
What was our ROI?
We're still in the trial period for Zapier, connecting with third parties, but if we continue to use Zapier, we could have a great ROI.
What's my experience with pricing, setup cost, and licensing?
Zapier is a paid service. Its license renews monthly, and Zapier will downgrade your subscription to the free version when your credit card doesn't have funds. That significantly impacts your service because everything halts completely.
Zapier doesn't have any hidden costs. You'll see all pricing information on the website so that you won't be surprised at the end of the month.
What other advice do I have?
Only two people use Zapier within my company.
One specialist handles the deployment and maintenance of Zapier.
How extensively you use Zapier depends on the volume of registrations. For example, suppose you have a high volume of registrations and a high volume of usage. In that case, it's better to use webMethods or IBM API Connect because Zapier is more for the number of tasks or times you perform the task, so Zapier could become expensive if you have many visitors and many actions happening inside your application or website. My company's volume is lower because my team has been in the trial phase for two years. Still, after the trial, the volume of sales and visitors increase could become high, meaning the usage of Zapier would be higher.
My advice to anyone planning to use Zapier in the future is to go through the same journey I've been where I sat with a developer to understand how things work because you won't find many YouTube guidelines on Zapier.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)
Disclosure: My company does not have a business relationship with this vendor other than being a customer.