Name: Zoho CRM
Brand: Zoho
Rating: 4.0 (59 reviews)

it_user507

Developer at a tech company with 51-200 employees

Apr 21, 2012

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Great CRM product

Pros and Cons

"I did not have to manually update the CRM, since Zoho provide a cool API able to retrieve and update CRM data."

What is most valuable?

I love that Zoho CRM has an API allowing remote retrieval and update of CRM info. I also like the fact that one can add custom fields.

What needs improvement?

Can't think of something I dislike about Zoho - CRM.

What other advice do I have?

I use Zoho - CRM as my customer management tool. I am dealing with a few hundred customers. I have easy access to account info, contact info, recent notes and activities, and problem tickets. Towards the end of last season's project, I wrote a script to calculate revenue from each customer. I did not have to manually update the CRM, since Zoho provide a cool API able to retrieve and update CRM data. Recommended!

Disclosure: My company does not have a business relationship with this vendor other than being a customer.

it_user6579Engineer at a tech services company with 1,001-5,000 employees

Report as inappropriate

Jun 2, 2013

Nice Explanation.
Truely Zoho CRM enables you to track Sales and Marketing activities in clicks and it is designed for organizations with simple to intemediate requirements.

Mubeen Mohammed

Senior Account Manager at a tech services company with 11-50 employees

Oct 21, 2023

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User-friendly platform with a simple setup process

Pros and Cons

"The platform has a valuable lead qualification feature."

"The product's scalability and stability need improvement."

What is most valuable?

It is a good CRM product compared to Salesforce, HubSpot, and many others. It is user-friendly and easy to use for beginners. They can utilize it properly and navigate it to upload and view information.

The platform has a valuable lead qualification feature. It helps us set sales parameters and decide whether the lead is positive or negative.

What needs improvement?

The product's scalability and stability need improvement.

For how long have I used the solution?

We have been using Zoho CRM for one year.

What do I think about the stability of the solution?

Sometimes, our team members encountered system downtime. It could work better. I rate its stability an eight out of ten.

What do I think about the scalability of the solution?

We have four Zoho CRM users. I rate its scalability an eight out of ten. It needs improvement.

Which solution did I use previously and why did I switch?

Zoho is better than HubSpot in terms of user interface. It has good scalability. We can navigate it as per our requirements. It integrates all the information well with other departments.

How was the initial setup?

The initial setup process is simple.

What about the implementation team?

Our network administrator implemented the product in our organization.

What other advice do I have?

I rate Zoho CRM an eight out of ten.

Which deployment model are you using for this solution?

On-premises

Disclosure: My company does not have a business relationship with this vendor other than being a customer.

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reviewer2197143

Privat at a government with 501-1,000 employees

May 31, 2023

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Effectively manages the contracts and has the best notification feature

Pros and Cons

"The solution has an efficient notification feature."

"Adding a new contract to the solution is quite complicated."

What is our primary use case?

I use the solution to manage the contracts with the vendors.

What is most valuable?

The solution's most valuable feature is notification.

What needs improvement?

Whenever I have to add a contract, it shows multiple lines on the screen. It isn't easy to proceed further in this case. They should improve this particular feature in the solution.