Zuora Reviews

My main use case for Zuora is that my clients use it extensively. My clients are using Zuora for their billing and payment collection as well as their revenue recognition rules. My clients are full integrated users so they have a direct integration with their ERP and CRM to help streamline the financial operations and reduce close times.

The best features Zuora offers include the automation, which is probably the best they have with the extensiveness of automation and the post-sale tasks that they are able to automate for people so that the close times take a lot less time.

The automation helps my clients by ensuring that the billing, payment collection, and revenue recognition are all automated, so they are not having to take extensive time to reconcile billing and ensure payments are collected and make sure the revenue recognition rules are followed. That is all built into the system for them so that they can do that quickly and efficiently.

The integration with Salesforce definitely helps streamline my clients' operations there as well as their ERP so that they are not worried about data migration missing the completeness and accuracy. It all integrates seamlessly.

Zuora has definitely reduced the close time that it takes my clients to close the periods and it has also helped with their pricing models that they are able to make much more sophisticated and easy to follow within the system. It has reduced the close time by four days, down from a ten day close to a six day close.

Zuora could be improved with more training and examples. It is a very steep learning curve because it is a complex system and you definitely need time to make sure it is set up and managed correctly. Anything they could provide their customers with in terms of training would be the biggest improvement.

I think they could document the workflows a little bit easier so people understand them more. They can sometimes be cumbersome, but if people were able to visually see them, it might be a little bit easier.

I have been using Zuora for two and a half years.

Zuora is stable.

Zuora's scalability is good as companies continue to grow. They can definitely build more things into it and definitely ensure that the workflows built with them as well grow with them as well.

The customer support is generally pretty good. With the pricing obviously being a little bit higher, you do get better customer support, so they are very open to helping and ensuring that you can find a solution.

I did not previously use a different solution.

My experience with Zuora's pricing, setup cost, and licensing is that it is expensive. It would be better for mid-market to enterprise companies. I think it prices out a lot of the smaller market firms or companies that would use it.

They were able to decrease their headcount by three people by using the system, showing a clear return on investment.

This was the first solution I looked at and I went with this.

I would advise others looking into using Zuora to just make sure it fits your company appropriately. It is expensive compared to other billing solutions and if you need that complexity, it is worth it, but if you are pretty straightforward, I do not know if you would need it. I found this interview productive and would suggest a tech stack review. I would rate this review an eight out of ten.

I provide solutions for customers using Zuora and work with them end-to-end. I create customers, provide subscriptions with rate plans, and handle manual setup through the UI. For automated bulk processes, I create workflows according to requirements.

My customers primarily use Zuora for subscription products. Zuora's pricing strategies help improve my customers' pricing approaches as I work with companies as a resource. They provide requirements and I develop solutions accordingly.

For manual processes with Zuora, we use merge fields with coding in Word templates. If we miss any coding elements, manual errors become excessive.

I integrate Zuora with Salesforce as my CRM system and with various ERP systems including SAP. These integrations use primary key links through Zuora's 360-degree view or Zuora Sync. With a primary key ID, we can manually update all components. For bulk records, we can handle this automatically.

Zuora's most valuable features include product catalog setup. Zuora's product catalog setup is particularly valuable because most B2B and B2C operations depend on it.

Zuora's subscription analytics feature encompasses order management capabilities. Zuora's payment platform features enhance transaction efficiency through features including post-payment options.

Zuora's payment platform includes several integrated components that ensure security, reliability, and efficiency with transactions. Transaction initiation is straightforward, allowing for payment acceptance and dispersal.

I do not focus on Zuora revenue recognition features.

Zuora's documentation from the knowledge center is somewhat complicated and should be simplified for beginner-level users who are ready to learn. Sandbox features and workflow settings need enhancement.

Zuora's integration can be tricky. With hands-on experience, understanding where features are located makes the process automatic. Without hands-on experience, integration takes considerable time. Although the integration is smooth, it depends heavily on hands-on experience.

Providing exact pricing figures for Zuora is challenging because it uses a tiered structure with standard plans. Zuora should improve access to premium support and add-on modules with standard and professional plans by creating easier, balanced feature models.

I typically participate in Zuora's initial setup and deployment.

I have been using the solution for about three years and nine months.

My experience with Zuora's technical support is very good. They respond within 24 hours.

When Zuora's support team has in-depth knowledge, they provide thorough solutions. Otherwise, they ask clarifying questions about what you need and where the issue lies.

I would rate Zuora's technical support between 8.5 to 9.

The setup process requires setting billing settings and creating customer accounts in Zuora. Before that, product rate plans must be created using pricing and packaging strategies with charge models and rate plans. After creating these, customers are subscribed to the appropriate plans. Zuora allows modeling of order management with plan upgrades and downgrades. Manual setup is straightforward, while automation can be handled through bulk processes and workflow coding for invoice posting.

I find Zuora's overall setup process easy.

Zuora is affordable in India in terms of base costs. However, certification costs are very expensive. The university provides certification for 20,000 INR, which equals approximately $200, making certification very costly. Overall, Zuora is not affordable when certification costs are considered.

When Zuora's support team has in-depth knowledge, they provide thorough solutions. Otherwise, they ask clarifying questions about what you need and where the issue lies.

Zuora's Subscription Metrics Engine includes six types of models with nine key setup components.

For manual processes with Zuora, we use merge fields with coding in Word templates. If we miss any coding elements, manual errors become excessive.

I rate this review overall at 6.

Businesses that want to run in a subscription-based model can be handled in Zuora. For example, international Netflix operates on a subscription basis where access is granted based on the subscription level. That kind of project can be handled in Zuora. Additionally, anything where you are selling products on a contract basis can also be managed through this platform.

The subscription-based model is very effective, and we can do automation using workflows. Recently, we got some new features called product features and mediation engine and consumption-based price model which will be very helpful for businesses. Based on consumption, we can build customized solutions.

Automation is particularly valuable in scenarios where subscriptions are getting canceled or there are issues with the subscription. In these cases, invoices will be generated and posted without any manual interaction. There are some edge cases where we have to do reverse engineering to handle them properly.

There is not much change required in the product itself, but I feel some of the documentation for developers needs improvement. Not everything that is being developed in Zuora is available in the documentation. Clear documentation is needed that explains what will happen if you go one route versus another. Comparing to the last two years, Zuora is very well designed now and well updated. On each release, they are bringing something new which is very helpful.

Currently, 80% to 85% of everything is working well for me. The remaining 15% relates to new features that were released recently, for which we do not have hands-on experience. If we had that hands-on training, we could understand how these features will be useful. The documentation that has been provided exists, but it is not particularly useful. They simply simplify the documentation to say this is the step where you have to go and configure, but we need to understand the use of it, when we would use those configurations, and when we would develop with them.

I have been using Zuora for almost four years.

Throughout my four years of experience, I have never encountered stability issues. This is because none of our customers have had that much interest in exploring those particular features.

Zuora is pretty good in terms of scalability. We use Salesforce for CRM and SAP for ERP, but there is no direct connectivity between Zuora and SAP. We have used some workflow tasks to send data into SAP. Revenue processing is much easier now. They have introduced OTR, Order to Revenue, where everything happens in real time. Data is sent into the revenue system within a fraction of seconds.

I would rate the technical support at 8 or 9. They provide solutions based on the priority level assigned. There is no issue with getting answers, though they will review issues based on the priority assigned.

Apart from Zuora, I have never heard of any other billing system that I have explored in depth. I know Oracle billing system and some other billing systems exist, but I have never gone through them. Currently, I feel Zuora is in a very good position, and I do not think there is a better alternative.

For end-users, Zuora is very friendly. You can use the tool in the same way you would use an app on your mobile phone. You do need to have knowledge of how it works. If you are using any particular app on your mobile, you will go through each element first, and in the same way, you will become habituated to Zuora and it will become very easy. There are not multiple complicated things to go through. For a business user, it will not be much of a headache. If you go through three to four demos with your trainer, you will be able to understand it.

Instead of having multiple technologies to gather data, we could get analytics within Zuora itself rather than using other technology. However, if we connect with other third-party systems, there may be more flexibility to get that analytics. In Zuora, there are some limited things that can be done for analytics.

Regarding deployment models, my understanding is based on current usage. As per the current market, my rating for Zuora is around 9.5. Considering the things that are going on in the market right now and whatever they will develop, it is pretty good. I could rate it a 10 based on the trajectory. I cannot answer questions about pricing because I never went into the purchasing process and do not know how much they charge. My overall review rating for Zuora is 10 out of 10.

I am a solution architect working with multiple clients, and most of them are using Zuora. I have been working in my current field overall, in my current area of expertise for three years.

Automated invoicing is great and makes the process easier than it was five years ago. Zuora requires continuous improvement to enhance the efficiency of the workflow, and it is necessary to have someone in charge for that part.

I believe the pricing is quite high for some companies using Zuora. Although it is great, the pricing is expensive.

Scalability can be difficult if you only have one tenant, but if you are enabled for multi-tenant, it is great.

You need a team for deployment because, as someone with a tech background, it is difficult sometimes to coordinate because you need a finance team to set up the rules for the finance part. For the tech side, I believe one person is enough, but for the finance portion, you need the financial team for the company.

I have been using Zuora since 2019 for everything.

I think the stability is good with Zuora. I have not encountered any issues in the last year, at least. I think it is continuously working.

Scalability can be difficult if you only have one tenant, but if you are enabled for multi-tenant, it is great.

I think the support is great with Zuora. They have a very strong team of people working on support. Every time you encounter an issue, they are willing to help.

Zuora support is great. They are actively working on resolving the issues that you may encounter.

I have not worked with solutions quite similar to Zuora. I have experience with CRM systems such as Salesforce, but I do not think they are comparable to Zuora.

If you have a team working with you from Zuora, the initial deployment is easy. If you are alone, it is somewhat difficult sometimes.

You need a team for deployment because, as someone with a tech background, it is difficult sometimes to coordinate because you need a finance team to set up the rules for the finance part. For the tech side, I believe one person is enough, but for the finance portion, you need the financial team for the company.

I have tried integrating Zuora with Microsoft Dynamics and Salesforce.

With Salesforce, the integration is very easy. With Dynamics, it is sometimes difficult because they do not have the connectors properly configured for Dynamics.

I have not used the Subscription Analytics feature that much, so I would not be able to say much about that.

I think the stability is good with Zuora. I have not encountered any issues in the last year, at least. I think it is continuously working.

I give this review an overall rating of 9.

Zuora Billing and Zuora Revenue serve as our main use case for subscription management, invoicing, and billing of the automation, proration calculations, and all the revenue recognition part.

A specific example of how I use Zuora for subscription management or billing automation in my day-to-day work involves complex billing scenarios such as subscription start date changes, subscription term dates, customers on subscription, charges, annual renewals, prorated support charges, charges transfer between customer accounts, reversing of the invoicing and rebuilding, then integration issues with external systems with Zuora. Zuora acts as our main billing engine and is integrated with our internal financial systems and downstream revenue tools.

We use Zuora for our billing requirements, revenue requirements, and whatever comes for order to cash. For this full cycle, whatever things are involved in order to revenue, we use Zuora for order booking and subscription management for our products.

The best features Zuora offers in my experience include flexible subscription lifecycle management and the ability to handle complex billing cycles, amendments, upgrades, and downgrades. Zuora's UI clearly helps with billing periods, charges, and changes to work on this flexibility. Additionally, automated invoicing and proration for charges dynamically calculates prorated charges for any of the term changes or any of the billing lifecycle changes. Automated bill runs significantly reduce manual efforts, which we used to do in our earlier project in this organization itself.

The automated invoicing and proration features have saved our team a lot of time. Earlier, we used to have manual billing for each and every account, but now there are bill runs in place which will pick up the charges according to their dates and it will do a bill run. This significantly reduced a lot of time and manual efforts.

Zuora Revenue supports really good revenue automation features, with well-structured revenue rules according to ASC 606. It integrates nicely with billing for revenue recognition alignment and our other downstream financial systems. Zuora Revenue is also a win-win.

Based on my hands-on experience, there are areas where Zuora could improve, specifically invoicing reversal restrictions. Zuora has limitations when an invoice is already split, making it challenging to reverse such invoices. We spend a lot of time doing research with Zuora support and team members to resolve these issues. Integration consistency issues caused by metadata and version mismatches have been observed with Zuora billing. I also find Zuora's UI slightly dated and feel some important fields are too deeply nested. Additionally, the revenue model complexity requires careful handling because any changes in billing affect revenue. Finally, support documentation sometimes lacks clarity, especially around amendments and invoicing reversals.

We experience some downtime with Zuora quarterly, which also affects latency. On the positive side, since Zuora introduced one-ID, managing user roles has become easier.

I have been using Zuora for almost three years now, and I am working on Zuora platform.

Zuora is stable, but we have observed some latency issues quarterly. Moreover, there are limitations on charges; for example, adding multiple charges to one subscription can become very difficult, leading to lengthy load times for orders and charges, which is quite painful for us.

Zuora is capable of supporting our organization's growth and increasing needs.

Customer support is responsive but tends to be high level. They respond quickly, but the quality of resolution depends heavily on the assigned engineer. For uncommon issues, responses can be generic, and at times, there are no solutions due to Zuora product restrictions.

We used a different tool earlier, and the reason for switching to Zuora is to achieve subscription management efficiency for our order to cash module internally. Zuora enables us to manage subscriptions effectively, making it the primary reason we adopted it.

Zuora has positively impacted our organization by significantly reducing manual efforts, and we just need to keep our data healthy and that is all. Zuora will handle other things. It is a really good practice to have Zuora billing for the order to cash module in any organization.

Setting up pricing, products, and charges in Zuora is really easy.

I observe a significant reduction in manual billing work and fewer billing errors since implementing Zuora. Previously, we experienced many billing errors with our ERP system, but as we stabilize on this platform, we are observing fewer billing errors, apart from using reversal charges. We also have faster monthly close cycles and better revenue visibility than we used to have.

My advice for others looking into using Zuora is that it is a tool that adapts well to other systems, allowing integration with numerous systems. If anyone wants to implement a proper order to cash module and transform their organization with subscription management, Zuora is the best choice.

Zuora is excellent, and there is just a little space for improvement. I would rate this solution an 8 out of 10.

I have been using Zuora since the time I joined Motive, which is May 2021.

Initially, I was using Zuora for looking at customer accounts, for account merges, and similar tasks, but since 2023, I have transitioned to the Zuora admin role. Since that time, I am using Zuora for managing users within the system. Along with that, I use Zuora for initiating refreshes for the sandboxes. I also use Zuora for SOX audit review documentation creation as I am the Zuora admin.

A specific task I do in Zuora as an admin that stands out in my daily workflow is creating user accounts. For example, when a new user is onboarded in our company and they have to use Zuora for their daily job responsibilities, I create their profiles in Zuora One ID and send them an invitation.

I am still using Zuora for account merges and looking at customer accounts and their information; however, my main use case remains user management in Zuora, creating reports for SOX audit reviews and other documentation, along with reviewing the audit trails.

In my experience, the best features that Zuora offers are that all payments and billing are reconciled regularly and in a timely manner, and Zuora One ID is really good when it comes to managing users. Previously, it was difficult to manage user profiles, but with One ID, things have become simpler and it is now easy to manage users.

Zuora is our main billing platform, so it is driving our customers' payments and subscriptions, positively impacting our environment. While there are sometimes issues or outages, Zuora support has become really effective and they help us all the time. Zuora is always there for us and has positively impacted us when managing customers across the US, UK, Canada, Mexico, and beyond.

From my perspective as a Zuora admin, when it comes to time saved, my user management section using Zuora One ID clearly shows that time is saved. Additionally, customers' subscriptions are managed timely and they are charged as per their subscription and billing dates, making everything smooth for our organization.

There have been some bugs which Zuora support has been unable to fix until now. For example, when we initiate sandbox refreshes, access of users who are only in the sandboxes gets wiped off, forcing me to recreate their accounts from scratch, although their entries exist in Zuora One ID, creating confusion and manual work. It has been a year and a half since this issue arose, and I believe it should have been fixed by now, as it is a significant problem when kicking off sandbox refreshes.

Additionally, we faced issues with new payment method types rolled out in Q1 2025 that created confusion as they reflected under users' names, which should not happen.

I have been using Zuora since the time I joined Motive, which is May 2021.

Zuora is stable and good in my experience.

Zuora is handling everything perfectly, especially as we recently expanded into the Mexico market and the UK Europe market. Zuora has managed this expansion very well.

Customer support is really good, as they reply right away and assign the engineers immediately. However, certain issues, such as the user access removal during sandbox refresh, are still unresolved, indicating that support can be helpless when code changes are required.

Neutral

Zuora has been our one and only solution since I joined.

While I do not have access to metrics regarding return on investment, I can see that a lot of time was saved thanks to Zuora, and using Zuora's features for managing subscriptions and customer accounts has helped us save employee costs.

I was not involved in the procurement of Zuora, so I am not familiar with the options that were considered.

Zuora is near perfect, but it has to first fix the two issues I mentioned—specifically the sandbox refreshes issue that has been plaguing us for more than a year, and this contributes significantly to my rating of nine out of ten.

I was not involved in the pricing cost and licensing and I am not part of the procurement team, as I mentioned earlier, I am a Zuora admin.

Zuora is perfect for managing customer accounts, payments, and billing. Everything happens on time, and their customer support is good, so I would definitely recommend Zuora.

My main use case for Zuora is as an administrator, where I provide user access and remove access from users who have left the company.

A quick specific example of a task I have done recently in Zuora involves going to Zuora, accessing the repository, providing access to the user, and adding their email ID. There is a new Zuora update, which is the latest one, and that is the only change in Zuora login now.

The best features Zuora offers are that it is user-friendly and not complicated. You simply go to login, go to the users, and add or remove users without much complexity.

The simplicity of Zuora helps me in my daily work as it mostly does not take more than five minutes to add or remove any user, which saves us time to focus on other work.

Zuora has positively impacted my organization as it is primarily used for financial records, including billings and other business needs for the business team. The specific outcomes and improvements my organization has seen with Zuora include that the reports are on time, it is online integrated, and it gets updated nearly every hour through auto-updates from the bank reconciliation and accounts with account details of the company.

It would be beneficial to have an improved dashboard.

I have been working with Zuora for nearly three years.

Zuora is stable.

Zuora's scalability is good as it is easy to use and can handle growing needs easily.

I do not interact with customer support for Zuora. We raise support tickets instead.

Neutral

Before Zuora, we used Oracle.

I have seen a return on investment with Zuora as it saved time.

The pricing, setup cost, and licensing are managed by the company management, not by me.

Before choosing Zuora, we evaluated other options including SFDC Billing and RevMart.

Zuora is up to mark as of now and is good for user-friendliness and for the business as it gets updated every hour.

My advice for others looking into using Zuora is that it is a good tool for business use to get real-time data for the financials.

My company is a partner of this vendor.

I have provided all the information and found this interview to be comprehensive with no changes needed for the future. I would rate this review a 9.

Companies mostly use Zuora to manage their products using a subscription-based business model. They use it to maintain a customer database, saving all customer information on Zuora’s platform. Importantly, the solution handles recurring invoicing, usually monthly, based on the company's product catalog. In some cases, such as telecommunications, pricing is based on user usage. It offers tools to meet the needs of these customers programmatically.

The tool's most valuable aspect is its evolution. When I first worked on it, it was a simple platform that handled accounts and basic invoicing. Over the years, I've seen many changes that have enabled it to support complex projects. The help desk now provides solutions for these projects, which wasn't initially possible. The most important thing about Zuora is its ability to handle complexity through workflows, essentially automating the invoicing process.

We are in constant communication with the support team. Whenever an issue arises, we text them and usually find a good solution. For example, last week, we had an issue with encoding because one of our customers from Bulgaria used a different encoding than usual. The platform couldn't handle it, but we contacted the support team, and within a few days, they provided a workaround. Importantly, they also informed us that the next version, coming in a few months, will include a solution for this issue so that we won't need the workaround anymore.

I have been working with the product for three years. 

In terms of stability, I wouldn't say I encounter bugs often. Very rarely, maybe once every two months, the platform might be slow for a day or two. We usually receive notifications about these issues, which seem to stem from connectivity errors or similar issues.

The solution provides settings that allow you to add users and work to the platform. We often add technical people from the customer's side to give them an overview of the platform that fits their needs. Zuora has a role system where I can be an admin for different divisions, like reporting, invoicing, or customer overview. When adding a user from the customer side, I can assign them a standard user role with limited permissions. For example, they might be able to read data but not delete it. The scalability is excellent, especially due to this configurable role model. My company has 15-20 users. 

During the project's first year, we didn't have the deployment manager tool they introduced later. Back then, deploying was tricky, and we relied on an external tool. However, about two years ago, they significantly improved the deployment manager tool. Now, the entire deployment process has become much easier and notably faster.Approximately every two months, the tool updates the platform and incorporates all the changes it has made.

The solution is worth the money. Even though I'm not entirely sure about the exact cost of Zuora, it has proven effective for big companies with many customers. We've experienced very few issues, and any that did arise were quickly fixed by the support team without causing significant problems like losing money or data. I would strongly recommend it.

If your project involves subscriptions, I would definitely recommend Zuora. We have used Salesforce in the past, but its subscription features are not very advanced right now. Although Salesforce plans to improve in the future, it cannot compete with Zuora's complexity and capabilities. So, for subscription-related projects, Zuora is the better choice.

Before starting the tool, you'll need to take some initial steps. First, contact someone from the company to understand your project's specific needs. They will provide you with information on the necessary contracts and any required certifications. For instance, if you don't need analytics for your project, you won't need to purchase the analytics package.

Everything in the technical industry can be time-consuming, especially since Zuora has many smaller tools. However, it offers an online academy that is a great starting point. It includes videos, technical examples, and written theory. If you want, you can also earn certificates on the platform. This process opened my eyes to the possibilities and capabilities of the solution. It wasn't overly time-consuming for me; it took about two months. 

I would rate it an eight out of ten as a subscription system tool. Overall, I'm very satisfied working with it, especially because whenever we encounter issues, the support team is quick to help, and we manage to overcome them. The platform is user-friendly and relatively easy to use, not as complex as other large tools like Salesforce. 

I use the solution in my company since it helps the subscription business. The tool helps businesses manage their product catalogs and content contacts. It also helps with accounts like how much revenue has been generated to keep track of all that. It also helps integrate with other applications and CRMs, like Salesforce. We can also complete reports and all of that with the tool.

The most valuable feature of the solution is that it helps subscription businesses keep track of everything, like upgrades, downgrades, and cancellations. If there are repetitive tasks, we can automate them with the tool.

Zuora is good, but I have faced some issues while using data queries. While fetching the data, I had faced some issues. The issue with the tool may be because of my limited knowledge.

I have been using Zuora for a year and a half or two. I am a user of the tool.

It is a stable solution and though we had encountered a few bugs, they were resolved. Stability-wise, I rate the solution a out of ten.

We will be continuously adding accounts as and when a new subscription occurs.

Around ten people use the tool in my company.

The solution's technical support team's ability to resolve issues is good. I am happy with the support team. Mostly, all of our tickets are resolved by the support team.

The product's installation, setup, and deployment phases can be managed by contacting Zuora support.

The solution is deployed on the cloud.

Zuora can be useful if it is a subscription business. There are alternative billing platforms as well. I have been using Zoho, which I think is a stable product.

It would be easy for a beginner to learn to use Zuora. The tool's UI is user-friendly. The tool offers documentation and has a knowledge center, which has all the information and is user-friendly.

I rate the tool a seven out of ten.

Zuora is used for different organizations. Some are energy-based, while others are usage-based, like providing paritcular mobile data. Some organizations use Zuora for updating their accounts, subscriptions, and usage. 

Currently, I use Zuora for a few customers who are focused on usage and use a mediation model, which has an order-based subscription. These are my use cases.

There is AI to enhance subscription management and billing processes. However, I have not used it. If Zuora provides key training on how to use it and how it can be useful for organizations to show dashboards and prepare quick responses, that would be helpful. AI can also make mistakes in terms of changes or subscriptions, which could be difficult for the organization to manage. But, 99.9% of the time it would be correct, and the 1% where AI would not showcase a good result is a rare case.

Zuora is really helpful for organizations trying to manage their revenue. They can rapidly take the revenue and recognize it directly from Zuora and prepare their finances quickly. 

It's not easy for them to manually recognize all the transactions in their system when they are trying to compile data from each customer, where they have multiple invoices and bulk customers. So it's really easy to use. 

With their new features, they can easily track their data, manage their usage, and provide accurate billing to the customers.

Different pricing models and billing cycles:

Zuora supports multiple pricing models. There are one-time usages, flat fees, per unit, tiered, overages, and consumption-based models. For consumption-based models, if there are prepayments in the system, Zuora can manage subscriptions, prepare billing, and showcase within the subscription how the balance is utilized.

There are a few areas for improvement. Some APIs aren't working in amendment-based subscriptions, although that will be resolved in 2026. 

We also have certain features in orders that aren't fully compatible right now, but they are still usable. 

Some people don't easily understand things like JavaScript, so Zuora could provide more content in their knowledge center to help users learn and implement those features.

I have been using Zuora for five years. 

There are a few issues I've encountered while working for clients. There were some systems where I was moving data from one environment to another in Zuora. I was deploying the whole data from one system to another using a workflow, but it gave me a lot of issues in the last couple of months. 

It wasn't able to properly move the data due to concurrent limits and log competition errors. These are areas that Zuora can improve.

Considering the current scenario in today's market, Zuora has a vast system, and it's really improving for the betterment of the customer. I would give it an eight out of ten based on stability. They need more data from the customer and are doing some upgrades every month, so customers do face some issues due to that.

So, due to some updates going on within the sandbox and production, they need to update more quickly.

I would rate the scalability an eight out of ten. Zuora is already managing this system for multiple customers across the globe, so scalability is there.

There are around 15 to 20 people using it in my company. Zuora is a PaaS system, and the competition is very high; not everyone use it. I know a few more colleagues who use Zuora.

The customer service and support have knowledge and content available through the Zuora knowledge center. I always get a response, but some of the responses are not on time.

There is room for improvement in the response time. 

Neutral

The deployment is difficult for those who do not have a Zuora background or a technical background. The knowledge center doesn't fully explain how to prepare workflows from scratch, but it does mention the tools that can be used to build them. 

If someone has good knowledge about Zuora, they can easily tackle those things. They can do some research and development and prepare workflows using the Zuora API or other integrated systems, which can be used in Zuora for the customers' benefit.

• Deployment time: It depends on the customer's requirements. If the workflow is properly created according to their terms and conditions, then we can deploy it within one week or one and a half weeks. But if it is not as per their requirement or is put on hold for some reason, then it could take months.

• Deployment model: It's already a system generated by Zuora for the organization, and we manage it for implementation and the billing side. We create workflows and use APIs through Force.com and different integration systems with Salesforce and accounting systems. That's how we manage it.

I do it myself within the organization for the customers. I build different workflows based on their requirements, and we deploy them after testing in the sandbox.

Zuora has different pricing for each product, like for Zuora and Zuora's knowledge center training modules and different other systems. So I am aware of it, but not fully involved in it.

Overall, I would rate the solution an eight out of ten. I already recommended it to some customers, and even my customer recommended it further. 

My advice: If you want to use Zuora, you have to think about their business, and if it is really needed, then you can opt for it and manage their system within Zuora.