Best Knowledge Management Solutions

AFFiNE aids collaboration with features like task management and real-time editing. It provides effective team communication and document sharing. Users appreciate its simplicity but suggest improved integration with third-party tools. Some mention a need for enhanced customization options to better fit diverse workflows.

Emplifi Platform helps businesses manage customer experiences with features like social media integration and analytics for insightful engagement. It offers valuable tools for content scheduling and reporting but could enhance customization options for specific business requirements and improve ease of navigation for users.

eGain AI Knowledge Hub efficiently streamlines customer interactions with advanced search and AI capabilities. Users appreciate its intuitive integration and robust decision-tree features but note it could benefit from a more enhanced reporting tool. The platform effectively supports various customer service needs.

At Zoomin, our mission is to leverage your product content to ensure success throughout the customer journey. We strive to provide a robust and innovative content publishing platform which allows you to provide information consistently across all customer touchpoints. Once your content is published, we give you detailed analytics on customer interactions with your content, extracting actionable insights that grow your business and reduce your costs. From your documentation portal to your social community, from web search to connected devices, with Zoomin your content will always be there for the people who need it: your customers.

OpenText Legal Knowledge Management enhances information retrieval for legal practices. It offers robust search capabilities and document management features that streamline legal workflows. Users highlight a need for better integration with other platforms and improvements in support services.

Improve data literacy across the enterprise. Out-of-the-box, intuitive interfaces for searching, browsing & exploring your Knowledge Graph.Capture hidden expert knowledge in your semantic knowledge model. Visual ontology modeling for domain experts & business users; Taxonomy & Dataset management.Build Knowledge Graph applications to match your enterprise requirements. Low-code approach to building custom interfaces that enable business-user interaction with the Knowledge Graph.

Document360 helps your team create, collaborate, and publish a self-service knowledge base for your software with ease. You can set up an internal knowledge base by gathering institutional knowledge and storing it centrally that can be accessed by the employees across the organization. No that it is limited for internal use, you can also create a public-facing help center and customer service portal. Having a customer-centric knowledge base helps you to improve efficiency of your support team and concentrate only on the queries that require agent attention and FAQs can be supported to self-service portal.Document360 also offers an API documentation feature, for developers to create high-quality API docs and stay up-to-date.

The workplace has changed. It has become more mobile, and has become a place where communication and collaboration across all spheres of the business is key to success. This is where Jive comes in with its cutting-edge mobile portal, its enterprise social network, and its integrative platform that is compatible with current infrastructure and modern cloud applications.

ProProfs Knowledge Base software is a powerful tool for businesses to create an online FAQ and instantly share knowledge with employees and customers. The online FAQ can be used by businesses to create a repository of help-articles, explainer videos, PPT tutorials and files, which helps customers quickly find the right answers to their questions, and reduces tickets.

LiveAgent supports customer service with features like ticket management and live chat. Users appreciate its ease of integration and multilingual options. Although it suits small to medium-sized businesses, some suggest improvements in reporting functionality and customization for enhanced efficiency and adaptability.

Zoho Learn is a complete knowledge and learning management platform that helps you capture and retain your team's knowledge, build training programs, and measure the results of your training.

Hebbia is a tool designed for enhancing document search capabilities. It provides valuable features such as natural language processing and quick data retrieval. Users appreciate its efficiency but note room for improvement in customization options. Despite some limitations, it remains a useful asset for managing large datasets.

A robust Knowledge Management Software for enterprises & teams to streamline support processes & promote self care.

Chadha Software Technologies PHPKB is a web-based knowledge base software, both as an online knowledge base system and as an Intranet knowledge base, that helps a company to share information with their customers or employees on company's public website or Intranet with a professional-grade searchable, customizable and brand-able knowledge base platform. It publish and manage articles, white papers, user manuals, business processes, FAQs, online help, APIs and any other type of information using a standard web browser and an internet connection.

Guru enhances knowledge management with features like real-time collaboration and searchability. Its intuitive design allows seamless integration. However, there is room for improvement in prioritizing advanced customization options to meet diverse user preferences. Guru efficiently organizes information but could benefit from more robust analytics functionality.

Aurora AI efficiently streamlines workflow automation, offering intuitive integration and real-time analytics. Users appreciate robust data security and performance reliability. Some suggest improvements in scalability and customization to better fit specific business applications, enhancing its adaptability in diverse industries.

XWiki SAS is a versatile platform, offering tailored solutions to enhance collaboration and knowledge management across industries.

Sana provides an intuitive platform for documentation and knowledge sharing, ideal for modern teams. Its collaborative editing and version control features are highly valuable. Users appreciate easy integration with existing tools. Some mention room for improvement in customization options and better offline access.

Shelf enhances document management efficiency, offering intuitive search and content organization. Its collaboration feature boosts team productivity. Users find its customization options limited and seek improvements in integration capabilities. Despite these areas for improvement, Shelf remains a reliable choice for digital content management.

Answerbase is a user-friendly knowledge management platform for online self-service customer support and e-commerce. It allows users to ask questions, receive quality answers, and browse helpful content and articles to effectively meet the information demands of your customers about your products and services. Each system comes with easy-to-use administration and moderation tools to customize, manage and grow an engaging platform that saves your business time and resources by reducing duplicate inquiries. Advanced features like moderation, user group management (giving users the appropriate content access and functional permissions), actionable content insights, collaboration notes, answer drafting and private question management give administrators the tools they need to effectively manage all of your content, users and access.Businesses have the ability to enable or disable community Q&A capabilities, giving you the ability to effectively leverage the expertise of your customers, product evangelists, and other industry experts. Allow select experts and thought leaders to answer questions, maintain a profile, vote on the quality of answers and be recognized for their contributions on leader boards with reputation points, badges and highlighted areas of expertise.Answerbase’s white-labeled platform allows you to easily customize the look and feel of your site. Simply add your logo and select a color scheme for your site for a quick setup, or use the advanced tools to add your own header, footer, CSS, and more, for full control over your platform's design and navigation. Widget builders and API’s empower you to accomplish even the most sophisticated integrations or even build your own Answerbase-powered Q&A applications.Answerbase Enterprise allows for 100% custom adaptations and developments to take whatever ideas, new functionalities or integration requirements you may have and make them a reality. Our knowledgeable team will manage setup, integration, and provide web-based education and training to make sure your team has all the tools and information they need to successfully manage and grow your site.

Banish knowledge silos and empower team members to make decisions with confidence. Bloomfire makes it easy to share, find, and collaborate on the knowledge that exists across your organization.

KnowledgeBase is designed to help you harness your product information, empower support agents, and provide day-and-night customer support. KnowledgeBase is intuitive knowledge base software you can easily use to organize product and service information, both for your team and customers. Product information at the fingertips of your support agents speeds up their response time and increases productivity. This means more satisfied customers and more time to handle burning issues. At the same time, your customers can check the help center and find product FAQs, articles and instructions on their own, anytime they need them. Round-the-clock self-service maximizes ticket deflection and, in the long run, reduces costs. You can choose the colors, logo, favicon, and URLs of your help center to match your branding. Articles can be packed full of knowledge, with GIFs, videos, and images. If you’re using LiveChat, you can integrate it with KnowledgeBase so your agents get instant access to the help center directly inside the chat window. With data from Insights, you can better understand how customers interact with your information and fill the knowledge gaps as needed.

Whale serves training management by simplifying knowledge sharing and onboarding processes. It offers a user-friendly experience with customizable features. Improved integration and analytics could enhance its effectiveness. Whale is valued for streamlining internal communications and fostering a collaborative environment.

AnswerHub Knowledge-Driven Solutions help people capture, organize, and share their knowledge for greater productivity, innovation, and user satisfaction..

Stobay enhances project management with efficient task tracking and collaboration tools. Its intuitive design streamlines workflows, boosting productivity. Users appreciate robust integrations and customizable features but desire improved mobile functionality and faster loading times. Stobay effectively supports team coordination and task prioritization.

Interspire Knowledge Manager allows you to share information from your website or Intranet with an enterprise-grade knowledge base, reducing customer support, improving staff productivity and eliminating time wasted searching for information across disparate systems such as shared folders and paper documents.

Inbenta Knowledge enables you to quickly find, manage, or create your organization's knowledge by organizing frequently asked questions, product details, and more, to make it accessible to both.

Glossary Knowledge Platform is used for knowledge management and streamlining team communication. Its design helps organize and access information, improving collaboration by centralizing data. It supports onboarding with reliable resources, offers ease of use, comprehensive search, detailed taxonomy management, and advanced analytics, but needs better search accuracy, response times, tool integration, mobile compatibility, documentation, and navigation.

Slite helps teams collaborate effectively by offering intuitive document sharing and editing features. Its clean design is appreciated, enhancing team alignment and productivity. Users highlight the need for offline access as an area for enhancement, which would make it more versatile for diverse team scenarios.

WittyParrot is a cloud based SaaS Company focused on enabling effective and consistent communication and content collaboration with insightful analytics among Sales, Marketing and Customer Support functions.

Maana Knowledge Platform is a knowledge-centric technology that helps solve complex operational challenges of large enterprises. It turns human expertise and data into digital knowledge for employees to make better and faster decisions. The core of the Maana Knowledge Platform is the patented Maana Knowledge Graph. Unlike traditional “semantic” systems, this graph separates the structure of data from the content itself. This separation provides a fluidity of modeling, allowing data from any source and of any format to be seamlessly integrated, modeled, searched, analyzed, operationalized and re-purposed.