Citrix Endpoint Management Reviews

Citrix Endpoint Management provided a significant return on investment for some, with BYOD charging users helping offset costs and contributing to financial gains. Around 25% of revenue is linked to Citrix for certain companies. The shift from perpetual to subscription licensing affected ROI negatively in some cases. Customers experience positive investment returns through licensing margin, deployment services, and support, especially in India where 80% utilized partner deployment.

Citrix Endpoint Management pricing varies significantly, with setup costs reported from $1,800 to $3,000 per user, depending on deployment region. Yearly licensing models include per-user, subscription, and concurrent user options, with subscription fees around $22.50 per user per month. Concurrent licenses average $300 per user, while user-based models are about $150 annually. Some find the cloud licenses expensive, although the benefits of the Hybrid Cloud license can justify the cost for some organizations.

• "The licensing costs vary depending on the customer and the licensing model. We have three main types: per-user, subscription, and concurrent user licenses, plus a user-based model."

Organizations primarily use Citrix Endpoint Management to deliver enterprise applications to mobile devices and ensure data security. It enables unified management of diverse endpoints, supports secure email access, and facilitates containerization to protect corporate data on personal devices. It is essential for remote management, application management, and enhances compliance. Flexible deployment options include cloud and hybrid models, allowing streamlining operations. Citrix partners frequently deploy and support these systems, promoting BYOD and improved user experience.

Citrix Endpoint Management's customer service is highly praised, with many noting quick and knowledgeable responses. Direct connections with leadership and helpful account managers are appreciated. However, experiences with technical support vary. Some find responsiveness lacking, especially at initial support levels, with slower resolutions compared to competitors. While P1 and P2 issues receive commendable support, P3 and P4 issues need improvement. Documentation is seen as plentiful, but better communication and proactivity are suggested.

Citrix Endpoint Management's initial setup is generally straightforward, though complexity can vary depending on the environment and resources. Some groups find installation easy, while others encounter difficulties, especially with larger deployments or complex infrastructures. Experienced teams manage installations efficiently, often using templates and automation. Security, compliance, and integration with existing systems require careful planning. Smaller environments typically experience quicker setups, while larger user bases demand more time and careful coordination to ensure smooth deployment.

Citrix Endpoint Management is highly scalable, accommodating thousands of users with ease. Administrators find various methods like vertical and horizontal scaling effective. It supports bulk device enrollment and is dependent on organizational licensing. Some users rate scalability between seven and ten, although iOS users report occasional issues. Its modular architecture enhances adaptability. Multiple users have successfully implemented it for significant user bases without encountering major problems in scaling.

Many find Citrix Endpoint Management stable, with ratings ranging from seven to nine out of ten. While some experience stable performance and minimal issues, others encounter occasional restarts and memory challenges. Users mention battery drain concerns and suggest stability improvements are needed. Despite Citrix's wide compatibility and mature technology, some users feel performance could be better. Several have longstanding positive experiences, dating back to 2014, with no significant problems.