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HCL Digital Commerce Reviews

Vendor: HCLSoftware
3.6 out of 5
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What is HCL Digital Commerce?

IBM Digital Commerce provides advanced commerce capabilities to help you quickly and easily create an engaging brand experience across every customer touch point. Using IBM, you can improve your business with personalized customer engagement, optimized shopping and order management and fulfillment across channels. This helps you accelerate time to market, improve customer engagement and drive revenue growth.
Get the HCL Digital Commerce Buyer's Guide and find out what your peers are saying about HCL Digital Commerce, SAP Commerce Cloud, Salesforce Commerce Cloud and more!
HCL Digital Commerce is the #7 ranked solution in top eCommerce Platforms. PeerSpot users give HCL Digital Commerce an average rating of 7.2 out of 10. HCL Digital Commerce is most commonly compared to SAP Commerce Cloud: HCL Digital Commerce vs SAP Commerce Cloud. HCL Digital Commerce is popular among the large enterprise segment, accounting for 64% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 15% of all views.
Buyer's Guide
HCL Digital Commerce
August 2025
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HCL Digital Commerce mindshare

As of September 2025, the mindshare of HCL Digital Commerce in the eCommerce Platforms category stands at 5.2%, up from 5.0% compared to the previous year, according to calculations based on PeerSpot user engagement data.
eCommerce Platforms Market Share Distribution
ProductMarket Share (%)
HCL Digital Commerce5.2%
Salesforce Commerce Cloud12.4%
Adobe Commerce11.9%
Other70.5%
eCommerce Platforms

PeerResearch reports based on HCL Digital Commerce reviews

TypeTitleDate
CategoryeCommerce PlatformsSep 1, 2025Download
ProductReviews, tips, and advice from real usersSep 1, 2025Download
ComparisonHCL Digital Commerce vs Salesforce Commerce CloudSep 1, 2025Download
ComparisonHCL Digital Commerce vs Adobe CommerceSep 1, 2025Download
ComparisonHCL Digital Commerce vs ShopifySep 1, 2025Download
Suggested products
TitleRatingMindshareRecommending
SAP Commerce Cloud3.911.1%73%19 interviewsAdd to research
Salesforce Commerce Cloud3.912.4%89%32 interviewsAdd to research
 
 
Key learnings from peers

Valuable Features

  • "The tool is easy to use and flexible. It is flexible enough to tailor to your requirements."
  • "I haven't faced any issues with the product's stability."
  • "Has all the modules needed for an order management solution."

Room for Improvement

  • "HCL Digital Commerce should improve its integration capabilities with other platforms."
  • "The tool has a really rigid structure, so it is not something that has the simplicity to adapt to newer environments in a fast manner."
  • "Lacks option to purchase individual modules."

Pricing

HCL Digital Commerce offers a flexible licensing model with a single license covering multiple products and varied hosting options like IBM Cloud Managed Service and IBM Softlayer. Despite these flexibilities, many users find the pricing high, especially compared to other e-commerce platforms, due to its robust B2B and B2C capabilities and tech support. The product is considered one of the more expensive options in the market, with annual licensing costs perceived as costly.
  • "HCL Digital Commerce's licensing costs are annual. It is expensive."
  • "I believe that HCL Digital Commerce is one of the most expensive products on the market."
  • "For our companies and our users, the price is quite high."
These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.
Download our HCL Digital Commerce Buyer's Guide for additional reliable information.

Review data by company size

By reviewers
Company SizeCount
Small Business4
Midsize Enterprise1
Large Enterprise2
By reviewers
By visitors reading reviews
Company SizeCount
Small Business29
Midsize Enterprise10
Large Enterprise68
By visitors reading reviews

Top industries

By visitors reading reviews
Computer Software Company
15%
Retailer
12%
Educational Organization
11%
Manufacturing Company
11%
University
8%
Financial Services Firm
7%
Hospitality Company
6%
Performing Arts
5%
Non Profit
5%
Real Estate/Law Firm
4%
Legal Firm
4%
Energy/Utilities Company
3%
Government
2%
Logistics Company
2%
Healthcare Company
2%
Comms Service Provider
1%
Insurance Company
1%
Media Company
1%
Outsourcing Company
1%
Recreational Facilities/Services Company
1%
Transportation Company
1%

Compare HCL Digital Commerce with alternative products

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Learn more about HCL Digital Commerce

HCL Digital Commerce was previously known as IBM Digital Commerce, IBM WebSphere Commerce.

HCL Digital Commerce customers

CEWE, J.J. Keller, Shop.ca, 360training.com, Bon-Ton, HH Gregg, Dahl Sverige AB, Terranova, Lindt

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Product Categories

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eCommerce Platforms

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HCL Digital Commerce Reviews Summary
Author infoRatingReview Summary
CEO, Senior Consultant, Collaboration Platforms at Indeo Oy4.5HCL Digital Commerce is user-friendly and flexible, allowing customization to meet your needs, but it could benefit from enhanced integration capabilities with other platforms. Overall, the solution seems to focus on adaptability, though it lacks in connectivity.
Partner at R. Kumar0.5I'm developing a website with HCL Digital Commerce but find it frustrating due to integration issues with my ERP, a long development curve, and a lack of skilled coders. Considering Adobe Commerce or Magento for simplicity and efficiency.
Technical lead at Royal Cyber Inc.4.5I am a technical lead using HCL Digital Commerce, an all-in-one e-commerce solution offering everything from order management to B2B modules. While comprehensive, it lacks flexibility, as modules can't be purchased separately, limiting customization for specific needs.
Head of Business Consulting at a computer software company with 1,001-5,000 employees4.0No summary available
Managing Director at a marketing services firm with 1-10 employees3.5No summary available
Director at Creatim4.5No summary available
Architect at a tech services company with 1,001-5,000 employeesNo summary available