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HCL Digital Commerce pros and cons

Vendor: HCLSoftware
3.7 out of 5

Pros & Cons summary

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Prominent pros & cons

PROS

HCL Digital Commerce allows adaptations according to customer needs.
It is a mature platform offering essential features required by clients.
Comprehensive order management modules are included.
No stability issues have been encountered.
Automates customer self-service and contract pricing, saving 80 to 90% time per order.

CONS

HCL Digital Commerce's product catalog needs improvement.
It lacks options to purchase individual modules.
The rigid structure of HCL Digital Commerce hampers adaptability to newer environments.
Integration capabilities with other platforms should be improved.
HCL Digital Commerce requires a unique architecture, and an integrated one that simplifies AWS cloud services integration would be beneficial.
 

HCL Digital Commerce Pros review quotes

reviewer1491153 - PeerSpot reviewer
Managing Director at a marketing services firm with 1-10 employees
Jan 26, 2021
The most valuable solution is that it allows you to adapt it according to the customer's needs.
reviewer1498065 - PeerSpot reviewer
Head of Business Consulting at a computer software company with 1,001-5,000 employees
Apr 10, 2022
It is a very mature product. It has a lot of features. It can also be very easily customized in order to reach goals or features that are not available, but mainly the fact that it's a very mature platform with all major features that are normally required by the clients is most valuable.
VR
Technical lead at Royal Cyber Inc.
Dec 9, 2022
Has all the modules needed for an order management solution.
Learn what your peers think about HCL Digital Commerce. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
881,082 professionals have used our research since 2012.
Amman Anup Kumar - PeerSpot reviewer
Partner at R. Kumar
Apr 23, 2024
I haven't faced any issues with the product's stability.
Jason Levine - PeerSpot reviewer
CEO, Senior Consultant, Collaboration Platforms at Indeo Oy
Jun 4, 2024
The tool is easy to use and flexible. It is flexible enough to tailor to your requirements.
NP
Software Engineer at a tech vendor with 1,001-5,000 employees
Jan 14, 2026
HCL Digital Commerce has automated customer self-service and contract pricing, allowing approximately 80 to 90% time saving per order.
 

HCL Digital Commerce Cons review quotes

reviewer1491153 - PeerSpot reviewer
Managing Director at a marketing services firm with 1-10 employees
Jan 26, 2021
The product catalog is an area that needs improvement.
reviewer1498065 - PeerSpot reviewer
Head of Business Consulting at a computer software company with 1,001-5,000 employees
Apr 10, 2022
Another area of improvement is the user-friendliness of the back office stuff. This issue is still valid, and it is still a problem, but I know they are currently working on it.
VR
Technical lead at Royal Cyber Inc.
Dec 9, 2022
Lacks option to purchase individual modules.
Learn what your peers think about HCL Digital Commerce. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
881,082 professionals have used our research since 2012.
Amman Anup Kumar - PeerSpot reviewer
Partner at R. Kumar
Apr 23, 2024
The tool has a really rigid structure, so it is not something that has the simplicity to adapt to newer environments in a fast manner.
Jason Levine - PeerSpot reviewer
CEO, Senior Consultant, Collaboration Platforms at Indeo Oy
Jun 4, 2024
HCL Digital Commerce should improve its integration capabilities with other platforms.
NP
Software Engineer at a tech vendor with 1,001-5,000 employees
Jan 14, 2026
While there are no specific pain points, HCL Digital Commerce's complexity does require a unique architecture, and it would be beneficial to have an integrated architecture that simplifies end-user integration with other AWS cloud services.