KnowBe4 Reviews

Name: KnowBe4
Brand: KnowBe4
Rating: 4.3 (15 reviews)

4.3 out of 5

15 reviews
100% willing to recommend

What is KnowBe4?

Old school Security Awareness Training is static. It’s a one-time event without follow-up. KnowBe4's Kevin Mitnick Security Awareness Training starts with a baseline test to show the actual Phish-prone percentage of your users. Then it steps users through effective, interactive, on-demand browser-based training. As step three, you send frequent simulated phishing attacks to your employees to reinforce the training. This last feature, frequent simulated phishing attacks (we recommend at the very least once a month) really creates a change in behavior.

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KnowBe4 is the #1 ranked solution in top Security Awareness Training providers. PeerSpot users give KnowBe4 an average rating of 8.6 out of 10. KnowBe4 is most commonly compared to Proofpoint Email Protection: KnowBe4 vs Proofpoint Email Protection. KnowBe4 is popular among the large enterprise segment, accounting for 49% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 15% of all views.

Helped 860,632 peers since 2012

Featured KnowBe4 reviews

Amran Hossain

Senior Software Engineering Manager at Field Nation

One feature that would be highly beneficial in a future release is the ability to automatically send training articles or security tips to users on a regular, scheduled basis—for example, weekly or monthly. While the current training modules and phishing simulations are highly effective, ongoing awareness is equally important to keep security top of mind in day-to-day operations. These short, digestible articles or micro-learning content could cover recent phishing trends, real-world examples of security breaches, or quick tips on secure online behavior. Periodic delivery would serve as a continuous learning touchpoint, reinforcing key concepts from the main training and adapting to evolving threats. Ideally, this feature would also include personalization, allowing content to be tailored based on a user’s role, previous training performance, or common mistakes observed in phishing simulations. This kind of proactive, lightweight training approach could significantly enhance employee engagement with security practices and help maintain a strong security posture over time.

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reviewer2707317

Cyber Security Engineer at a financial services firm with 10,001+ employees

As an architect who designs security solutions at Capitec, Africa's largest bank with 25-27 million clients, we must ensure good cybersecurity awareness for users. There are gaps in overall security coverage. I rate KnowBe4 a 7 because improvements could be made beyond entry points and foothold perspectives. For instance, considering SQL injection vulnerabilities, more content should be provided for developers. Adding a section specifically for developers would be beneficial, targeting that market as effectively as the organization-wide phishing email training. Organizations that have used KnowBe4 for years are developing good security habits. KnowBe4 could educate people about OWASP Top 10 in web security testing and API security. Since OWASP Top 10 is open source, teaching these principles to keep organizations secure beyond Exchange server protection would be valuable.

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Perfect Mlamuli Sithole

Information Technology Solution Specialist at Toyota South Africa

Many features of KnowBe4 are valuable. Currently, they are looking into AI and creating those short videos. It's now featured with AI to create those short videos, and that is a tool that I use extensively because it creates everything for me. It makes it easier to raise awareness. The benefits I have seen from using KnowBe4 include that many people are now cautious. This is the biggest benefit to raise caution in the digital world, making people aware of the importance of verifying the sources of information. With that, my job is done in raising that awareness because many people would get information and not verify the source, or click on a malicious link thinking it might be from our organization when it is not. Raising that awareness about the importance of being cautious and verifying data sources is a great benefit.

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KnowBe4 mindshare

As of July 2025, the mindshare of KnowBe4 in the Security Awareness Training category stands at 27.3%, down from 34.0% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Security Awareness Training

PeerResearch reports based on KnowBe4 reviews

Type	Title	Date
Category	Security Awareness Training	Jul 5, 2025	Download
Product	Reviews, tips, and advice from real users	Jul 5, 2025	Download
Comparison	KnowBe4 vs Proofpoint Email Protection	Jul 5, 2025	Download
Comparison	KnowBe4 vs Sophos Phish Threat	Jul 5, 2025	Download
Comparison	KnowBe4 vs Proofpoint’s ZenGuide	Jul 5, 2025	Download

Title	Rating	Mindshare	Recommending
Proofpoint Email Protection	4.2	9.1%	95%	52 interviews Add to research
Proofpoint’s ZenGuide	4.0	5.9%	100%	2 interviews Add to research

Valuable Features

KnowBe4 offers valuable features such as comprehensive phishing simulations, robust reporting, and innovative training modules. Its cloud-based platform requires no installation, supporting scalability and integration with SSO via SAML. Users appreciate translating materials, automated campaigns, and interactive content, enhancing security posture and awareness. PhishER helps identify threats while AI improves email authenticity. Its extensive library and engaging materials make KnowBe4 stand out among competitors, fostering a security-conscious culture through continuous learning and risk reduction.

"KnowBe4 has a lot of high-quality content, and their interface is very user-friendly."
"The impact of KnowBe4's automated training campaigns on the overall cybersecurity posture is quite comprehensive because it covers everything from the very basics of cybersecurity to evolving and emerging threats."
"The impact of KnowBe4's automated training campaigns on the overall cybersecurity posture is quite comprehensive because it covers everything from the very basics of cybersecurity to evolving and emerging threats."

Room for Improvement

KnowBe4 could enhance interactivity with live scenarios and improve localization, especially for Ukrainian users. More AI-driven automation and emotional intelligence would aid in personalized training. Expanding beyond email to other channels like text messages and social media is suggested. Security training could benefit from including developer-focused content, periodic security tips, chat bots for support, clear documentation, and social media scam guidance. More advanced topics should complement existing beginner-level materials to prevent user frustration.

"Some courses have the same type of content, the same type of page. But not too much, I think some repeated content exists in multiple courses in KnowBe4."
"A lot of their training is designed for people who are almost entirely computer illiterate, which is fine because you want to be comprehensive in your cybersecurity training, but much of the content they have might not be required, and that might cause frustration, especially when you're trying to implement a cybersecurity program where you're training your entire workforce."
"Much of the content they have might not be required, and that might cause frustration, especially when you're trying to implement a cybersecurity program where you're training your entire workforce, as it may frustrate someone if they're forced to do training on how to set a password."

ROI

KnowBe4's ROI is positive, providing cost savings on security training by reducing external expenses. The platform enhances security awareness and detection capabilities, leading to fewer phishing attempts. It mitigates risk significantly, offering value through increased cybersecurity knowledge. While actual savings aren't always quantified, there is recognition of reduced security incidents and improved employee awareness. Independent articles support these claims, emphasizing its effectiveness in preventing potential breaches and saving resources and financial losses.

Pricing

Enterprise buyers report that KnowBe4 pricing is generally affordable, around five dollars per seat per month, though some find it costly, especially in government contexts. Licensing fees vary by region and subscription level. It's recommended to partner for efficient setup, as costs can increase with advanced features, though pricing remains transparent on their site. Most organizations pay annually, with contracts lasting up to five years. No setup costs were specifically mentioned.

"It's about five dollars a seat per month."
"I rate the product pricing as four out of ten."
"Licensing is paid on a yearly basis. You can go to the official site to check their approximate pricing. It's based on the number of users or staff. It can vary from country to country, but for Ukraine, it works as it's stated on the site."

Popular Use Cases

Organizations use KnowBe4 primarily for security training and phishing simulation. It's crucial for onboarding and continuous education, focusing on risks like phishing, smishing, and vishing. The platform utilizes training modules, interactive videos, and simulated phishing emails to raise awareness and improve response to potential threats. It also aids in analyzing security metrics, enhancing compliance, and reducing human error risk. By engaging in proactive cybersecurity education, entities strengthen their security posture.

Service and Support

KnowBe4 is praised for its responsive and efficient support, often resolving issues promptly. Users appreciate the quick and informative assistance, rating it highly. Many have not needed technical help frequently, highlighting the platform's ease of use. When required, support is delivered at a high level, with swift responses despite differing time zones. Some users have not had personal experience with the support team, but feedback indicates timely and effective resolutions when contacted.

Deployment

Many find KnowBe4's initial setup straightforward, with simple steps involving email uploads, address whitelisting, and Microsoft product integration. Documentation is detailed, facilitating quick deployment, often requiring one experienced executive. Others mention easy cloud platform configuration with clear instructions. Vendor assistance was beneficial for some, involving server creation and software installation. The process benefits from efficient support, allowing fast setup with minimal issues, though a few mentioned prior portal challenges before installation improved ease of use.

Scalability

KnowBe4 is highly scalable, supporting organizations with diverse user bases, including up to 5000 users. Users report no significant limitations, with scalability rated around eight to eight and a half. It easily accommodates various teams without heavy manual effort, leveraging automated features for growth management. However, syncing users and emails may be time-consuming if not maintained regularly. Overall, organizations find KnowBe4 facilitates seamless expansion across multiple departments with minimal issues.

Stability

KnowBe4 is consistently described as stable, receiving high ratings such as eight or nine out of ten. Except for very rare disruptions, users report no major issues with performance or accessibility. They highlight smooth operation, reliable training modules, and phishing simulations. There was a significant disruption involving user access, which was resolved with support. Security concerns are well-addressed, and users do not report frequent cyber attack incidents. They find KnowBe4 very stable and reliable.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

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