Microsoft 365 Business Reviews

Name: Microsoft 365 Business
Brand: Microsoft
Rating: 4.2 (244 reviews)

Vendor: Microsoft

4.2 out of 5

244 reviews
97% willing to recommend

510 followers

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What is Microsoft 365 Business?

Microsoft 365 Business is an essential tool for organizations focusing on emails, document management, and collaboration, leveraging its cloud-based applications for daily office tasks and remote work.

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Microsoft 365 Business is the #2 ranked solution in top Mobile Device Management (MDM) solutions and #9 ranked solution in top Content Collaboration Platforms. PeerSpot users give Microsoft 365 Business an average rating of 8.4 out of 10. Microsoft 365 Business is most commonly compared to Jamf Pro: Microsoft 365 Business vs Jamf Pro. Microsoft 365 Business is popular among the large enterprise segment, accounting for 54% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 17% of all views.

Buyer's Guide

Microsoft 365 Business

May 2025

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Featured Microsoft 365 Business reviews

CharlesBrewer

Managing Director at NaMax Limited

I primarily use Microsoft 365 for tidying up data and similar tasks. I mainly use it for Excel, and although I use Office 365, it is in a limited manner I use Excel as part of Microsoft 365 primarily for tidying up data. It sometimes proves to be easier than using other tools, and it could be any…

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Luca Turco

ICT Manager at Calzavara S.p.A

The subscription model of Microsoft 365 Business is beneficial since it provides continuous updates, including functional updates and transformations of the product. This contrasts with older perpetual licenses that rarely received updates. The overall suite is very complete, and being tied to a vendor that improves week by week is of great value. Implemented features like sharing calendars and access to emails on multiple devices enhance basic functionalities that were previously lacking.

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LaminDrammeh

Information Technology Operations Engineer at a media company with 10,001+ employees

Previously, my company did not use a unified communication tool. For unified communication, my company started to use Microsoft 365 Business. My company used to use technology like Slack for team collaboration. My company used to use local products to manage emails. My company had a totally different license for Office 365. Microsoft 365 Business was chosen by our company as a solution to combine everything. My company does not use a similar technology, like Microsoft 365 Business. In general, my company improved by moving away from disintegrated technologies, and now we are able to integrate different technologies using Microsoft 365 Business.

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Microsoft 365 Business mindshare

Product category:

As of May 2025, the mindshare of Microsoft 365 Business in the Mobile Device Management (MDM) category stands at 8.0%, down from 10.1% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Mobile Device Management (MDM)

PeerResearch reports based on Microsoft 365 Business reviews

Type	Title	Date
Category	Mobile Device Management (MDM)	May 20, 2025	Download
Product	Reviews, tips, and advice from real users	May 20, 2025	Download
Comparison	Microsoft 365 Business vs Jamf Pro	May 20, 2025	Download
Comparison	Microsoft 365 Business vs Cisco Meraki Systems Manager (MDM+EMM)	May 20, 2025	Download
Comparison	Microsoft 365 Business vs Windows Autopilot	May 20, 2025	Download

Title	Rating	Mindshare	Recommending
Jamf Pro	4.8	28.4%	97%	107 interviews Add to research
Google Workspace	4.1	N/A	95%	102 interviews Add to research

Valuable Features

Microsoft 365 Business offers robust features such as seamless collaboration with Microsoft Teams and SharePoint, cloud-based access to Office apps like Excel and Word, and integration with various tools for enhanced productivity. Businesses appreciate its user-friendly interface, real-time updates, and ability to work across devices and locations. It provides excellent security, reduces IT management burdens, and adapts well to corporate needs. Its cost-effective subscription model and interconnected ecosystem enhance business flexibility and efficiency.

"The overall suite is very complete, and being tied to a vendor that improves week by week is of great value."
"Upgrading and setting up newer versions like Microsoft 365 has not been difficult for me, as I'm familiar with the process."
"The subscription model of Microsoft 365 Business is beneficial since it provides continuous updates, including functional updates and transformations of the product."

Room for Improvement

Microsoft 365 Business users highlight several areas for improvement, including the integration with external platforms and applications, the user interface across different systems, and the licensing complexity. Security concerns, frequent updates causing usability issues, and the high cost are also noted. Users frequently encounter difficulties with Teams and Excel performance, admin support, and the need for more intuitive features to enhance productivity and simplify user education.

"Price is an area for improvement, as spending less money would always be preferable. However, the comprehensive nature of the solution justifies the cost."
"The pricing for Microsoft 365 is too high, and quality-wise, it does not meet high standards."
"Price is an area for improvement, as spending less money would always be preferable."

ROI

Microsoft 365 Business offers a high return on investment, enhancing communication and operational efficiency. Businesses, especially in regions with unstable internet, benefit from reduced costs without needing physical servers. The cloud-based platform boosts time management, document availability, and employee collaboration. Its security and scalability are significant advantages, enabling remote work and compliance policy management. Organizations appreciate its ability to meet project timelines and customer needs, enhancing overall work efficiency and flexibility.

Pricing

Enterprise buyers evaluating Microsoft 365 Business will find its pricing perceived as reasonable and offering good value, although there are concerns about its cost and licensing complexity. Flexible licensing allows different user needs, with per-user monthly prices starting from $6. Some users highlight affordability for large organizations, despite the expense of certain licenses like E5. Discounts are available for annual commitments, providing savings compared to monthly billing. The overall pricing is competitive given the utility provided.

"The solution costs approximately $20 per month per user."
"In general, the product offers different licenses at different prices based on which users have to determine the features they want in the product. My company has P1 and P2 licenses from Microsoft."
"The base price is reasonable, but when it comes to the specialized tools for servers, the cost can become quite high."

Popular Use Cases

Microsoft 365 Business is commonly utilized for email, document management, collaboration, and cloud services. Organizations frequently use it for integrated applications such as Outlook, Teams, SharePoint, and OneDrive. By leveraging Office tools like Word, Excel, and PowerPoint, it enhances productivity and communication, allowing teams to work remotely and access data anywhere. Many find it beneficial for managing daily business tasks, supporting mobile devices, and facilitating collaboration within and across teams.

Service and Support

Microsoft 365 Business support varies among users. Some describe it as slow or hard to reach due to language barriers, while others report timely, helpful responses. Many resolve issues without contacting support, relying instead on internal teams or online resources. Users appreciate when support agents are knowledgeable and resourceful, although experiences can differ based on the agent and issue. Some highlight a need for improved consistency and faster response times. Overall satisfaction depends on the issue's complexity and the support tier.

Deployment

Many users found Microsoft 365 Business' initial setup straightforward, emphasizing its simplicity and ease. Deployments varied, but most reported quick installations, often within hours or days. Technical knowledge was beneficial for more complex configurations, and support was accessible for those needing assistance. Overall, companies appreciated the cloud-based nature, which minimized installation challenges. Some mentioned seamless integration with existing systems while others noted migration took longer, requiring careful planning.

Scalability

Microsoft 365 Business exhibits strong scalability and meets diverse organizational needs. Many users appreciate its capability to manage user growth efficiently. While some find cost a factor as usage increases, others see it as manageable within a cloud-based framework. Various organizations of different sizes successfully utilize it without major scalability challenges, noting ease of integration and flexibility. Its cloud-based nature allows seamless user expansion, making it practical for companies with varying user numbers.

Stability

Microsoft 365 Business exhibits stable performance as reported by multiple users. Occasional issues include Teams' performance and sporadic crashes with Excel on large datasets. Most users acknowledge its reliability and a few report minor updates delay in admin panels. Connectivity is a common external influence on its perceived steadiness. Though generally well-regarded, some suggest there is room for improvement in specific aspects like Outlook and real-time collaboration. Many rate its stability highly.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our Microsoft 365 Business Buyer's Guide for additional reliable information.

Review data by company size

By reviewers

By visitors reading reviews

Top industries

By visitors reading reviews

Computer Software Company

17%

Financial Services Firm

11%

Manufacturing Company

Healthcare Company

Government

Real Estate/Law Firm

Insurance Company

Retailer

Educational Organization

University

Media Company

Non Profit

Energy/Utilities Company

Construction Company

Comms Service Provider

Recreational Facilities/Services Company

Legal Firm

Consumer Goods Company

Wholesaler/Distributor

Hospitality Company

Transportation Company

Logistics Company

Marketing Services Firm

Outsourcing Company

Pharma/Biotech Company

Wireless Company

Engineering Company

Compare Microsoft 365 Business with alternative products

Learn more about Microsoft 365 Business

Organizations utilize Microsoft 365 Business to enhance productivity and ensure secure document sharing, integrating it with tools like Word, Excel, PowerPoint, Teams, and SharePoint. It's widely used for business intelligence, mobile device management, and remote document access. Many businesses migrate to Microsoft 365 Business for better connectivity and efficiency, appreciating its seamless tool integration, which aids in financial functions and team collaboration. Users value its high productivity, extensive collaboration via Teams, and cost-effective subscription plans, despite areas needing improvement, such as admin panels, security integration, and user experience.

What are the most important features of Microsoft 365 Business?

High productivity without custom tools
Seamless integration across devices
Extensive collaboration via Teams, file sharing, and video conferencing
Offline access
Ease of use and simplicity in adding licenses
Security and cost-effectiveness of subscription plans
Auto-updating software
SharePoint, Power BI, OneDrive, Outlook integration
Unified cloud storage

What are the benefits or ROI users should look for in reviews?

Enhanced productivity and collaboration
Cost savings with subscription plans
Increased mobility and remote access
Improved document security and sharing
Seamless integration with business applications
Efficiency in business intelligence and mobile device management

In specific industries like finance and remote work-centric sectors, Microsoft 365 Business is implemented extensively for its robust document management, financial functions, and exceptional team collaboration capabilities. Its unified cloud storage and mobile access ensure teams stay connected and productive, regardless of location.

Microsoft 365 Business was previously known as Microsoft 365 E3, Microsoft 365 E5, Microsoft 365 F1, MS 365 Business.