I use Microsoft 365 Business for everything in my office, including OneDrive and PPT.
A stable solution that has a responsive technical support team
Pros and Cons
- "The most valuable feature of Microsoft 365 Business is that I don't lose anything since everything is on the drive, and I can access it from anywhere."
- "At least a basic collaboration tool or project management tool should be included in the solution for the price we pay."
What is our primary use case?
What is most valuable?
The most valuable feature of Microsoft 365 Business is that I don't lose anything since everything is on the drive, and I can access it from anywhere.
What needs improvement?
At least a basic collaboration tool or project management tool should be included in the solution for the price we pay.
For how long have I used the solution?
I have been using Microsoft 365 Business for nine years.
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Microsoft 365 Business
August 2025

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What do I think about the stability of the solution?
Microsoft 365 Business is a pretty stable solution, and I have never had any issues with its stability.
What do I think about the scalability of the solution?
The solution's scalability is pretty fine. Around ten users are using the solution in our organization.
How are customer service and support?
The solution's technical support team was pretty responsive.
Which solution did I use previously and why did I switch?
I previously used Gmail.
How was the initial setup?
The solution’s initial setup is fine.
What about the implementation team?
To deploy the solution, you have to create an email address. I installed the solution by myself.
What's my experience with pricing, setup cost, and licensing?
We pay a monthly licensing fee for Microsoft 365 Business. The solution's pricing could be made better.
What other advice do I have?
Microsoft 365 Business is a cloud-based solution. I would recommend Microsoft 365 Business to other users.
Overall, I rate Microsoft 365 Business an eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

Tech Architecture Manager at Accenture
The solution has user-friendly features for beginners and is easy to install on a laptop or PC
Pros and Cons
- "I would recommend Microsoft 365 Business to new users because it has user-friendly features for beginners."
- "The solution’s cost could be improved."
What is our primary use case?
We use Microsoft 365 Business because it can integrate. If I work in Microsoft PowerPoint, Word, or Excel, my team can also open the same files without any issues.
What is most valuable?
I would recommend Microsoft 365 Business to new users because it has user-friendly features for beginners.
What needs improvement?
The solution’s cost could be improved.
For how long have I used the solution?
I have been using Microsoft 365 Business for more than five years.
What do I think about the stability of the solution?
The solution's stability and performance are better when it runs on a MacBook than on a Windows laptop.
What do I think about the scalability of the solution?
Microsoft 365 Business is not a scalable solution. If you want to increase your storage, there is an additional cost, which is expensive.
More than 10,000 users are using Microsoft 365 Business in our organization globally.
How was the initial setup?
Installing Microsoft 365 Business on the server is moderately complex, but installing it on your personal laptop or PC is easy.
What other advice do I have?
We use the cloud version of Microsoft 365 Business.
Overall, I rate Microsoft 365 Business an eight out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Buyer's Guide
Microsoft 365 Business
August 2025

Learn what your peers think about Microsoft 365 Business. Get advice and tips from experienced pros sharing their opinions. Updated: August 2025.
865,384 professionals have used our research since 2012.
Sr PHP Developer at GE
The solution is available as a SaaS product, but it is expensive
Pros and Cons
- "Microsoft 365 Business is available as a SaaS product."
- "Microsoft 365 Business should be made more of an open-source solution that would be accessible without any cost."
What is our primary use case?
I use Microsoft 365 Business for Outlook emails and office purposes.
What is most valuable?
Microsoft 365 Business is available as a SaaS product. You don't need anything separately installed; the solution can be accessible by browser.
What needs improvement?
Microsoft 365 Business should be made more of an open-source solution that would be accessible without any cost. Google Office tools are picking up well, and I expect Microsoft 365 Business to be more similar.
For how long have I used the solution?
I have been using Microsoft 365 Business for almost a year now.
What do I think about the stability of the solution?
Microsoft 365 Business is a comparatively stable solution.
What do I think about the scalability of the solution?
Microsoft 365 Business is a scalable solution. Around 2,000 users are using the solution in our company, and we have plans to increase the usage.
What's my experience with pricing, setup cost, and licensing?
Microsoft 365 Business is an expensive solution.
What other advice do I have?
I am using the latest version of Microsoft 365 Business.
Microsoft 365 Business is deployed on-cloud in our organization. Microsoft 365 Business doesn't need too much technical expertise, and basic IT information is enough to use it.
I would recommend Microsoft 365 Business to other users.
Overall, I rate Microsoft 365 Business a seven out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Sr. Network Engineer at Tekboox
Stable product with an easy initial setup process
Pros and Cons
- "You can access files through any device at any corner of the world."
- "The platform’s GUI could be more simple to understand."
What is our primary use case?
We use various applications of Microsoft 365 Business, including Outlook, PowerPoint video, and SharePoint.
What is most valuable?
Microsoft 365 Business has good features.
What needs improvement?
The platform’s GUI could be more simple to understand.
For how long have I used the solution?
We have been using Microsoft 365 Business for a year.
What do I think about the stability of the solution?
The product is stable. We never encountered any stability issues.
What do I think about the scalability of the solution?
We have 25 employees using Microsoft 365 Business in our organization.
How was the initial setup?
The initial setup is easy.
What's my experience with pricing, setup cost, and licensing?
The product is expensive.
What other advice do I have?
I rate Microsoft 365 Business an eight out of ten. It is a good and stable product. You can access files through any device at any corner of the world.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
IT Specialist at Global Biotech Products
Can be used on any device and works really well on stand-alone systems
Pros and Cons
- "The software can be used on any device or any form which is a really big benefit."
- "They can improve their training materials."
What is our primary use case?
I have been using Microsoft 365 Business for document functions, and finance-related tasks, and Excel for calculations and accounting purposes. Additionally, PowerPoint comes into play for creating presentations.
How has it helped my organization?
It has helped us to work collaboratively. We can now connect a user to work with us and share functions like a team. For example, users can share data, conduct meetings online or communicate with the other company. The environment is really beneficial.
What is most valuable?
The software can be used on any device or any form which is a really big benefit. Changing to Microsoft 365 Business was really important. The products work really well on stand-alone systems. We share our issues with the Microsoft team and they really help us. The team and work culture have the required experience to cater to all our needs.
What needs improvement?
They can improve their training materials. Sometimes, seniors are busy, so Microsoft should build training materials in local languages and add more features based on them so that there is a better understanding of functions and features.
For how long have I used the solution?
I have been using Microsoft 365 Business for three years.
What do I think about the stability of the solution?
I would rate the solution’s stability a nine out of ten.
What do I think about the scalability of the solution?
I would rate the scalability of the solution a nine out of ten.
How are customer service and support?
The customer support is good.
Which solution did I use previously and why did I switch?
We have always used Microsoft 365 Business and never opted for any other solution.
How was the initial setup?
The initial setup is straightforward. Normally, we as a team deploy the solution on the customer’s system. The deployment depends on the speed of the Internet connectivity.
Just one person is required for the deployment. Two people are required for the maintenance. The deployment involves downloading the package from the cloud, installing it on the system, and is followed by the completion of setup. I would rate the setup a nine out of ten.
What other advice do I have?
I think it is a good solution, however, it requires an understanding of function materials. We use Microsoft almost every day with almost 130 users and in case we have more employees, we are looking to increase the usage. I would rate this product an eight out of ten overall.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Technical Director at Channelnext
A highly scalable and secure product that is easy to use and manage
Pros and Cons
- "The product is very fast and convenient to use."
- "The tool is slow sometimes."
What is our primary use case?
We are using the complete suite of the solution, including email, OneDrive, SharePoint, and Teams. It is the main communication channel for our business.
What is most valuable?
It's an exceptional product. It has more security. The product is very fast and convenient to use. Anyone can work from anywhere. There is no dependency on any of the local resources. It is a completely SaaS-based solution, so it is easy to use and manage.
What needs improvement?
The tool is slow sometimes. The performance could be improved.
For how long have I used the solution?
I have been using the solution for three years. I am using the latest version of the solution.
What do I think about the stability of the solution?
I rate the tool's stability a nine or ten out of ten.
What do I think about the scalability of the solution?
The tool is scalable. We have ten users. We might add five more users by next year.
How are customer service and support?
I do not like the support provided by the product. The response is very slow.
Which solution did I use previously and why did I switch?
I have used G Suite and some third-party-hosted applications.
How was the initial setup?
The setup is easy. We need to have a basic skill set to configure the solution. Everyone who has a basic understanding of technology can configure it. We must get a consultant from Microsoft to secure the environment.
What was our ROI?
The ROI is good in terms of security and scalability.
What's my experience with pricing, setup cost, and licensing?
We pay a yearly license fee. The solution is very cheap. We pay AED 3,000 to AED 4,000 for licensing.
What other advice do I have?
I work for a technological company. We specialize in cybersecurity. We are all engineers. I always recommend the tool to others. Overall, I rate the solution a nine out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
General Manager at TT Systems LLC
Flexible product with an easy setup process
Pros and Cons
- "The product is flexible and easy to use."
- "Microsoft 365 Business’s stability needs improvement. There are a lot of system downtimes. It could work better."
What is our primary use case?
We use Microsoft 365 Business to carry out work operations with the help of Outlook, Teams, SharePoint, and all the other features.
What is most valuable?
The product is flexible and easy to use.
What needs improvement?
Microsoft 365 Business’s stability needs improvement. There are a lot of system downtimes. It could work better.
For how long have I used the solution?
We have been using Microsoft 365 Business for three to four years.
What do I think about the stability of the solution?
I rate the product’s stability a nine out of ten.
What do I think about the scalability of the solution?
We have more than 400 Microsoft 365 Business users. We use it extensively. I rate its scalability a ten out of ten.
How was the initial setup?
The initial setup is easy. It takes two months to complete the process. We encounter some challenges regarding data backup and migration from existing and new systems. Thus, we use some third-party tools for the same.
What about the implementation team?
We implement the product in-house.
What was our ROI?
The product generates a return on investment in high availability, expandability, and flexibility. We can do the work in less time.
What's my experience with pricing, setup cost, and licensing?
The product’s price could be improved. There are additional costs involved apart from standard licenses.
Which other solutions did I evaluate?
We have evaluated Linux-based products before. But eventually, we went with Microsoft 365 Business.
What other advice do I have?
It is a good platform. I rate Microsoft 365 Business a ten out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Manager at Sarawak Energy Berhad
Integrates effectively within the ecosystem and has good scalability
Pros and Cons
- "The platform is well-integrated with all Microsoft products."
- "They could maintain the consistency of features and UI while updating the product."
What is our primary use case?
We use Microsoft 365 Business for features like Teams, SharePoint, etc.
What is most valuable?
The platform is well-integrated with all Microsoft products.
What needs improvement?
They could maintain the consistency of features and UI while updating the product. It is fine to release frequent updates, but there shouldn’t be drastic changes in operations.
For how long have I used the solution?
We have been using Microsoft 365 Business for two years.
What do I think about the stability of the solution?
I rate the product's stability a nine out of ten. It has room for improvement.
What do I think about the scalability of the solution?
It is a scalable platform.
How was the initial setup?
The initial setup is straightforward.
What's my experience with pricing, setup cost, and licensing?
They offer corporate subscriptions for the platform. We have to renew it yearly.
What other advice do I have?
I rate Microsoft 365 Business an eight out of ten. I recommend it to other companies as it integrates effectively within the ecosystem. We can conveniently share the data across teams.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

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Updated: August 2025
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