There is a focus on major products like SharePoint and Active Directory for tasks like managing databases and accessing user accounts.
Web Master & DevOps Engineer at MMCY Tech
A user-friendly interface, robust security features, and scalability for small to medium-sized companies, but potential downsides include additional costs for specialized tools
Pros and Cons
- "I am highly satisfied with the security features and user-friendly interface."
- "There is potential for it to offer even more features such as compliance reporting and device management."
What is our primary use case?
What is most valuable?
I am highly satisfied with the security features and user-friendly interface.
What needs improvement?
There is potential for it to offer even more features such as compliance reporting and device management. Given the rapid growth of other companies, especially in product management, I believe that Microsoft 365, being widely used by organizations, could incorporate additional features to compete effectively with these fast-growing companies in the market. It could enhance its functionality, possibly through the inclusion of an Apex Gateway.
For how long have I used the solution?
I have been using it for one year.
Buyer's Guide
Microsoft 365 Business
May 2025

Learn what your peers think about Microsoft 365 Business. Get advice and tips from experienced pros sharing their opinions. Updated: May 2025.
851,604 professionals have used our research since 2012.
What do I think about the stability of the solution?
It provides excellent stability capabilities. I would rate it nine out of ten.
What do I think about the scalability of the solution?
It is quite scalable for medium or small-sized companies. There are eight hundred individuals in our company that actively use it.
How are customer service and support?
My colleagues often discuss this, since they are usually engaging with the support team. They express positivity about it, although there have been some minor complaints, particularly about speed. I would rate it seven out of ten.
How would you rate customer service and support?
Neutral
How was the initial setup?
It is user-friendly and straightforward, making it accessible even for those less experienced in system administration. I would rate it eight out of ten.
What's my experience with pricing, setup cost, and licensing?
The base price is reasonable, but when it comes to the specialized tools for servers, the cost can become quite high.
What other advice do I have?
Overall, I would rate it seven out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner

Country Manager at P One Distribution
Easy-to-use product with good stability
Pros and Cons
- "The platform is stable and easy to use."
- "There could be less frequent product updates."
What is our primary use case?
We use Microsoft 365 Business for scheduling emails and meetings and for features like Excel, PowerPoint, etc.
What is most valuable?
The platform is stable and easy to use.
What needs improvement?
There could be less frequent product updates.
What do I think about the stability of the solution?
I rate the product's stability an eight out of ten.
How was the initial setup?
The initial setup is easy for the cloud version.
What about the implementation team?
We implement the product with the help of our in-house team.
What other advice do I have?
I recommend Microsoft 365 Business to others and rate it a ten out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Microsoft 365 Business
May 2025

Learn what your peers think about Microsoft 365 Business. Get advice and tips from experienced pros sharing their opinions. Updated: May 2025.
851,604 professionals have used our research since 2012.
Managing Director at Switch My Server
Key feature is online and desktop availability when deployed in the cloud; greatly improved efficiency
Pros and Cons
- "It's available online as well as via desktop applications when deployed in the cloud."
- "Some menu options are not as logical as you would think, and it can take time to figure out how to go about it."
What is our primary use case?
We use this product internally for our own systems, and we also recommend it and set it up for our clients too. We're partners with Microsoft and I'm the managing director of our company.
How has it helped my organization?
We have seen an improvement in efficiency; the ability to have multiple people edit documents concurrently using Teams is a great feature that saves us a lot of time.
What is most valuable?
I like that the solution is available online as well as via desktop applications when it's deployed in the cloud.
What needs improvement?
Some of the menu options are not as logical as you would think, and it takes a lot of skill and thought and sometimes a little bit of research, to figure out what it is you're actually wanting to do and how to go about it. I think the solution could be a little better on mobile; viewing some things can be a bit difficult and if you're trying to edit something it can be somewhat challenging.
For how long have I used the solution?
I've been using this solution for a couple of years.
What do I think about the stability of the solution?
Stability of the solution is good, we haven't had any problems.
What do I think about the scalability of the solution?
The scalability is good, we have hundreds of users.
How are customer service and technical support?
The technical support is good, once you create a ticket the support is there. There's also plenty of documentation online.
How was the initial setup?
The initial setup is straightforward although I'm an IT professional and that helps. If you were a standard user, deployment might be a little more difficult.
What's my experience with pricing, setup cost, and licensing?
License fees can be paid monthly or annually and there are no extra costs involved. Licensing is reasonable and is on a tiered system so you can select what you want. In that respect, the license is scalable and it works well for some of our smaller clients who don't need all the features.
What other advice do I have?
The Microsoft mail server is a very strong and stable solution, good for business reliability and usability rather than some of the smaller email solutions or trying to host the solution yourself.
I rate this solution nine out of 10.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Fresh Operations Manager at Jerónimo Martins
Useful application package, straightforward installation, and easy deployment
Pros and Cons
- "The solution comes with many applications as part of the package which is useful."
- "The technical support need to improve, I have had bad experiences."
What is our primary use case?
We are using Access, which is part of the Microsoft 365 Business, to analyze databases together as a team. Additionally, we use the other program as part of the package to work collectively on other files and documents.
What is most valuable?
The solution comes with many applications as part of the package which is useful.
For how long have I used the solution?
I have been using this solution for approximately two years.
What do I think about the scalability of the solution?
We have approximately 25 users using this solution in my organization.
How are customer service and technical support?
The technical support need to improve, I have had bad experiences.
How was the initial setup?
The installation is straightforward and takes approximately 30 minutes.
What about the implementation team?
I did the implementation myself and we need one person to do the maintenance of the solution.
What's my experience with pricing, setup cost, and licensing?
We are on an annual license for the solution. The solution could be cheaper overall.
What other advice do I have?
I rate Microsoft 365 Business an eight out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Cyber Security Consultant at Ukroboronprom
Scales well with a good set of applications included but needs better training
Pros and Cons
- "We've found the stability to be very good."
- "It would be ideal if they could improve the cybersecurity of the endpoints, and to provide pictures of new zero-days cybersecurity threats as soon as possible."
What is our primary use case?
The product has multiple use cases. We have solutions for installing endpoint remote work. We have solutions for ERM, ADF systems, and we have systems for cybersecurity.
What is most valuable?
It's a good solution for enterprise-level organizations.
Microsoft is a very trusted brand.
It's very good that it's an all-in-one solution with many Microsoft applications bundled within it.
It has great tools built in that offer protection of our information.
The product scales well.
We've found the stability to be very good.
What needs improvement?
It would be good, for example, if the solution offered some programs within the solution that could provide training the personnel to use the product.
It would be ideal if they could improve the cybersecurity of the endpoints, and provide pictures of new zero-days cybersecurity threats as soon as possible.
For how long have I used the solution?
We've been using the solution for two years or so. It's been a while. We got it with our official licenses from Microsoft Business Solution.
What do I think about the stability of the solution?
The stability of the solution is very good. There are no bugs or glitches. It doesn't crash or freeze. It doesn't give us any trouble. Its performance is reliable.
What do I think about the scalability of the solution?
The scalability is very good. It's great for enterprises and a company can expand it to meet its needs.
We currently have 300 users on the solution right now.
We do have a plan to increase the usage. We want to, in fact, digitalize and transform our corporation, and improve our IT infrastructure, and therefore we have a plan for future growth.
How are customer service and technical support?
We've been very pleased with technical support overall. They are quite helpful and responsive.
How was the initial setup?
The installation of the solution takes between two and four hours. It's pretty straightforward and doesn't take too long.
What other advice do I have?
I'd rate the solution at a seven out of ten. There are some improvements that could still make it a better product.
That said, I'd recommend the product. Microsoft in Ukraine has a very good CLA, and second-line support is also very good. I'd recommend it to our counterparts and our partners.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Director of business development at SIA BELAM Riga
Great apps with good functionality and an easy initial setup
Pros and Cons
- "The initial setup is very easy."
- "Teams is, in some respects, lagging behind Skype for Business in some telephone-related features"
What is our primary use case?
We use all aspects of the solution, including SharePoint, Outlook, and Office - whole nine yards.
We're using SharePoint as cloud storage. We are usually using Microsoft Office. We're using Microsoft Project. We are using Microsoft Teams. We're using Skype for business. We're using Excel and Word. We tend to use everything more than average users are using its capabilities.
What is most valuable?
The integration between all of the apps is helpful.
We're using Excel quite a bit, including Visual Basic, including macros, including all kinds of features there, to do reporting and to generate various reports. This is being used, it is good, and its functionality is great.
Microsoft Project is also used quite a bit and we like how easy it is.
However, some things and applications are still not up to speed. For example, I'm talking to you through a Jabra earpiece. If I speak via Skype for Business, and I want to end the conversation, I can press a button on my earpiece and it drops the call. Skype on Teams doesn't work this way.
I find Microsoft Office 365 initial setup is very easy.
The stability is pretty good.
What needs improvement?
Microsoft has different tweaks on various interfaces. If you look, for example, at where the button to update Microsoft Office software is in Word, Excel, and Outlook, they're in three different places. They need to standardize the design in a lot of ways.
Once you update Office, there's a button which takes you to the Microsoft website that is supposed to show what is new in the latest release of Office. It hasn't been updated for at least half a year. Right now, what's listed there is from February.
Teams is, in some respects, lagging behind Skype for Business in some telephone-related features. For example, if I'm talking to you through our Jabra earpiece and if I speak on Skype for Business, and I want to end the conversation, I can press a button on my earpiece and it drops the call. However, Skype on Teams doesn't work this way. This is the telephony side and integration with voice devices could be better.
In Excel, Microsoft is creating better programming functionality, which would allow you to programme without actually programming, which is easier than Visual Basic. They call it Labmda functionality in a beta release, but they have not released it yet. I wish that it would have been available already.
The Office solution has collaborative capabilities, however, it's not as advanced as, for example, Google Docs.
If Word colaborative work on a document works in most cases. However, in Excel, two people can work on the same document, however, it's not truly in real-time.
The product can get expensive. You do need to pay for features and add-ons.
For how long have I used the solution?
I would not be able to pin down exactly when we started using 365 Business as we have been using Microsoft projects for 25 years. However, when it switched to 365 Business, we started using it. That was a couple of years ago.
What do I think about the stability of the solution?
The solution is fairly stable. There are no bugs or glitches. It doesn't really have the best real-time collaborative aspects, however, that's more functionality as opposed to stability.
What do I think about the scalability of the solution?
We have about 100 users on the solution so far. We haven't come across any issues with scalability so far.
How are customer service and technical support?
We have connections to a person who worked at Microsoft, and often, when we have questions, we direct our queries to him instead of Microsoft directly.
How was the initial setup?
We found the initial setup to be quite simple and straightforward. It's not overly complex.
I cannot recall the exact amount of time it took to deploy the solution.
The solution basically maintains itself. It's on the click-to-run version. It does its own updates. I'm trying to be on the biweekly schedule, so that, as soon as they released something new, I'm grabbing it. Sometimes, however, for example, this feature with lambda programming, which was to be released in March, has not come yet.
Beyond that, if any maintenance is needed, we have an IT department that can handle any tasks related to that.
What about the implementation team?
I was able to handle the setup myself. It didn't require us to find an integrator or consultant to help us. It was pretty easy to handle in-house.
What's my experience with pricing, setup cost, and licensing?
The solution can get quite expensive once you add everything that you need as an organization. You do need to pay for product features and add-ons.
What other advice do I have?
We are using the latest version of the solution.
We are currently migrating to the cloud. Most of it's SharePoint, however, it's still a mix of on-prem and cloud. We have to do a complete migration to the cloud eventually.
While there may be some open-source tools on the market, we find that you do get what you pay for and Microsoft does offer quite a bit. In general, I'm mainly used to Microsoft and have been happy with it. I'd recommend it to others.
I'd rate the solution at a nine out of ten.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
IT Specialist Databases at Botswana Open University
A stable and scalable solution with popular applications, but the price should be better for educational institutions
Pros and Cons
- "Office products such as Word, Excel, and PowerPoint are strong points of this solution."
- "Microsoft Teams can be improved. It is a bit taxing on resources and is resource-heavy on the devices. When you install it on a PC, it uses a lot of memory. They should look for a better price model for educational institutions, and it should be free. We are also using Google Suite, which is free for educational institutions. They charge business people, not nonprofit institutions."
What is our primary use case?
Students use it mostly for sending emails, storing their documents, and collaborating.
What is most valuable?
Office products such as Word, Excel, and PowerPoint are strong points of this solution.
What needs improvement?
Microsoft Teams can be improved. It is a bit taxing on resources and is resource-heavy on the devices. When you install it on a PC, it uses a lot of memory.
They should look for a better price model for educational institutions, and it should be free. We are also using Google Suite, which is free for educational institutions. They charge business people, not nonprofit institutions.
For how long have I used the solution?
I have been using this solution for some time.
What do I think about the stability of the solution?
It is stable.
What do I think about the scalability of the solution?
It is scalable. We have around 2,000 users, and we want to increase the usage.
How are customer service and technical support?
We get support from Microsoft through their local dealers. Their support is fine.
Which solution did I use previously and why did I switch?
We are also using Google Suite. Microsoft 365 has a price attached, whereas Google Suite is free for educational institutions. Microsoft 365 has got popular applications like Word, Excel, and PowerPoint, whereas Google Suite has got similar products that do the same thing, but they are not very popular.
How was the initial setup?
It was straightforward.
What about the implementation team?
I installed it myself.
What's my experience with pricing, setup cost, and licensing?
They are always a bit pricey. They should reduce their prices or make it free because we already have other solutions, like Google Suite, which are cheaper or free.
What other advice do I have?
If you can afford it, then go for it. It is a good product.
I would rate Microsoft 365 Business a six out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Independent Consultant - Digital Transformation at Jennifer Yalden
Has a straightforward initial setup process and efficient integration features
Pros and Cons
- "The product's most valuable features are quick integration and video calls."
- "The platform's pricing needs improvement."
What is our primary use case?
We use the product to collaborate for client meetings via video calls using Teams. We can also use it for storage and share documents with other colleagues.
What is most valuable?
The product's most valuable features are quick integration and video calls.
What needs improvement?
The platform's pricing needs improvement.
For how long have I used the solution?
We have been using Microsoft 365 Business for ten years.
What do I think about the stability of the solution?
It is a stable platform.
How are customer service and support?
The technical support team responds to the queries.
Which solution did I use previously and why did I switch?
I use Google Docs sometimes.
How was the initial setup?
The initial setup process is straightforward. It takes a few minutes to complete once connected to the internet.
What about the implementation team?
The product can be implemented with the help of an in-house team.
What's my experience with pricing, setup cost, and licensing?
The product's pricing could be better.
What other advice do I have?
I recommend Microsoft 365 Business and rate it an eight out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.

Buyer's Guide
Download our free Microsoft 365 Business Report and get advice and tips from experienced pros
sharing their opinions.
Updated: May 2025
Popular Comparisons
Google Workspace
Amazon WorkDocs
Windows Autopilot
Datto Workplace
Quest KACE Cloud
Buyer's Guide
Download our free Microsoft 365 Business Report and get advice and tips from experienced pros
sharing their opinions.
Quick Links
Learn More: Questions:
- What is the best way to ensure data loss prevention with Microsoft 365?
- What are the best-practices for migrating to Microsoft 365?
- VMware AirWatch vs SOTI MobiControl: What are the Main Differences?
- Parallels 2X MDM end of life - need a replacement - possibly also track transportation vehicles
- When evaluating Mobile Device Management, what aspect do you think is the most important to look for?
- How to be GDPR compliant on mobile devices and how to avoid private backup?
- Do we need Jamf MDM?
- Why is Mobile Device Management (MDM) important for companies?