Microsoft 365 Business is used within businesses for all the Office applications within the package. The reality is most of my clients are using Google Docs or Google software but some clients need to have an offline solution. They will have Microsoft software that synchronizes to the cloud. Microsoft 365 Business comes with all the Office software, such as OneDrive, Outlook, and Exchange. It is good for collaboration and sharing. The largest benefit today is that it integrates with Teams which is quite useful and the overall integration is good.
Managed IT Services Provider at a tech services company with 1-10 employees
Professional support, plenty of features, but could be more intuitive
Pros and Cons
- "Microsoft 365 Business has an abundance of features."
- "The largest benefit today is that it integrates with Teams which is quite useful and the overall integration is good."
- "Google Docs and Google Sheets are much more flexible than Microsoft 365 Business software. Additionally, I have found one of the biggest issues with any of the Microsoft management platforms is they are tremendously unintuitive. However, you get used to it, you accept it, and you work away on it."
- "Google Docs and Google Sheets are much more flexible than Microsoft 365 Business software. Additionally, I have found one of the biggest issues with any of the Microsoft management platforms is they are tremendously unintuitive."
What is our primary use case?
What is most valuable?
Microsoft 365 Business has an abundance of features.
What needs improvement?
Google Docs and Google Sheets are much more flexible than Microsoft 365 Business software. Additionally, I have found one of the biggest issues with any of the Microsoft management platforms is they are tremendously unintuitive. However, you get used to it, you accept it, and you work away on it.
Google is much more versatile, and they provide a different experience. That is not to say that they are better or worse.
The solution could improve on the synchronization. The synchronization depends on the time of the day and what is happening in the USA. For example, when Americas wakes up, everything slows down at that point but it is to be expected. Sometimes it can take up to 24 hours to synchronize changes. The same is true for Google but they do it differently. There is a lot less frustration around Google Workspace than there is around Microsoft 365.
For how long have I used the solution?
I have been using Microsoft 365 Business for approximately a couple of years.
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Microsoft 365 Business
March 2026
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What do I think about the stability of the solution?
The solution is stable. However, the problem with Microsoft, in general, is the management platform is incredibly slow. The synchronization and platform can be very slow because you have one platform with probably millions of dependencies, this can affect performance. You do not have these issues with Google, G Suite, or Google Workspace. When you make any kind of change to Microsoft 365 business, nine times out of ten, it is going to work. It is a very complex platform but it does not have to be.
What do I think about the scalability of the solution?
Microsoft 365 Business is scalable enough.
I have approximately 50 customers using the solution. The majority of my customers are using Google Workspace.
How are customer service and support?
Microsoft technical support is good. A lot of the time I know more than tech support, but that is only because I have been using these solutions for a long time. You have to go through the process to get technical support similar to any big company. They are professional and good communicators. However, it is a bit of a lengthy process to actually get to where you need to go, this is something you have to accept. There are different levels of support and you have to follow the process which is understandable.
Which solution did I use previously and why did I switch?
I have used Google Workspace.
How was the initial setup?
The implementation of Microsoft 365 Business is easy. You have an installer, you deploy it, and it installs offline. You can also access the solution through the portal.
What about the implementation team?
I have been involved in the implementation of the solution. I work with other companies and their IT departments to oversee the operations. I help with configuration changes, some training, and anything else they might need.
What's my experience with pricing, setup cost, and licensing?
The price of the Microsoft 365 Business is fair. It is a great suite of products, but then there are other great products on the market as well. The main concern is competition. With Microsoft generally, it comes down to what people have become familiar with, what people have grown up using when they were younger, and when they are older. It depends on the actual adoption of the environment that they work in. The price is not an issue, it is about what people are used to using, and what they are familiar with is what influences their purchase.
Customers can sign up for an annual commitment where they are paying monthly, but it is an annual commitment. I mostly sell annual commitment and it is paid monthly. Which allows them in certain situations to roll the license over. For example, If someone leaves the company, then the license can be allocated to somebody else without having to buy an additional license.
Which other solutions did I evaluate?
I have evaluated other solutions.
What other advice do I have?
I have been using Microsoft for over 20 years and when you use Microsoft for a certain period of time, you get used to the way they do things, whether or not you like it, it does not matter. Microsoft is not the most intuitive of platforms, with regards to their Azure cloud. From a UX point of view, I would rate it approximately a six or seven out of ten. However, from a functionality point of view, I would rate it approximately an eight out of ten.
If someone is looking for a fully integrated solution that is not Google, then the next best choice is Microsoft 365. From a cost point of view, Google Workspace and Microsoft costs are not complicated anymore. Microsoft does become more expensive when you start adding on features. Google does not have that issue. I mostly recommend Google Workspace over Microsoft. The only reason somebody would want Microsoft over Google is that they are used to the Microsoft desktop applications. Microsoft Azure is not the most user-friendly platform compared to AWS, for example. Most of the time, I recommend Google Workspace.
I rate Microsoft 365 Business a seven out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Architect ans Urban planner / projects Director at a engineering company with 1,001-5,000 employees
Quite stable but needs more integration with other solutions
Pros and Cons
- "Microsoft Business 365 is quite stable."
- "Microsoft Business 365 is quite stable."
- "I would like to see more integration in the next release."
- "I would like to see more integration in the next release."
What is our primary use case?
We use Microsoft Business 365 for team document solutions, like SharePoint. There are about 1,000 employees in my company, but I'm not sure if everyone uses it.
What needs improvement?
I would like to see more integration in the next release.
What do I think about the stability of the solution?
Microsoft Business 365 is quite stable.
What other advice do I have?
I rate Business 365 seven out of 10.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Microsoft 365 Business
March 2026
Learn what your peers think about Microsoft 365 Business. Get advice and tips from experienced pros sharing their opinions. Updated: March 2026.
885,264 professionals have used our research since 2012.
CEO Iberia & Latam at a recruiting/HR firm with 10,001+ employees
Easy to install, but they require better data protection, and they have scalability issues
Pros and Cons
- "It is easy to use."
- "We use Microsoft 365 Business for Teams and SharePoint."
- "Data protection needs to be improved."
- "Data protection needs to be improved."
What is our primary use case?
We use Microsoft 365 Business for Teams and SharePoint.
What is most valuable?
It is easy to use.
What needs improvement?
Data protection needs to be improved.
Scalability is an area that needs to be improved.
For how long have I used the solution?
I have been using Microsoft 365 Business for a couple of years.
We use Microsoft Teams on the cloud, and the rest of the solution is used on-premises.
We are using the latest version.
What do I think about the stability of the solution?
I don't have any issues with the stability of Microsoft 365 Business.
What do I think about the scalability of the solution?
The scalability of Microsoft 365 Business needs improvement.
We have 300 users in our organization.
How are customer service and support?
Personally, I have not contacted technical support, but my colleagues contact them often.
How was the initial setup?
The installation is easy.
What other advice do I have?
Personally, I don't like working in the cloud. The majority of this solution is used on-premises.
I would recommend this solution to others who are interested in using it.
I would rate Microsoft 365 Business a seven out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Engineering Quality Analyst at Visteon Corporation
Scalable, stable, and provides multiple useful applications
Pros and Cons
- "Microsoft 365 Business is stable."
- "We have thousands of users using this solution in my organization."
- "The solution could improve by being more secure."
- "The solution could improve by being more secure."
What is our primary use case?
I use Microsoft 365 Business for many of the packaged solutions, such as Outlook and SharePoint.
What needs improvement?
The solution could improve by being more secure.
For how long have I used the solution?
I have been using Microsoft 365 Business for a few years.
What do I think about the stability of the solution?
Microsoft 365 Business is stable.
What do I think about the scalability of the solution?
The solution is scalable enough for what I use it for.
We have thousands of users using this solution in my organization.
What other advice do I have?
I would recommend this solution to others.
I rate Microsoft 365 Business a nine out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Information Security Officer at TBI Bank
An office solution that's easy to use, but the price could be better
Pros and Cons
- "I like that Microsoft 365 Business is very easy to use. It's a very good solution."
- "I like that Microsoft 365 Business is very easy to use, it's a very good solution."
- "The price could be better."
- "The price could be better."
What is our primary use case?
We use Microsoft 365 Business for our business environment and not for personal use.
What is most valuable?
I like that Microsoft 365 Business is very easy to use. It's a very good solution.
What needs improvement?
The price could be better.
For how long have I used the solution?
My company has been using Microsoft 365 Business for at least a year. I have been using this solution for a month.
What do I think about the stability of the solution?
Microsoft 365 Business is a stable solution.
How are customer service and support?
Microsoft technical support is quite responsive, and they usually solve your It's a big thumbs up to the guys at Microsoft Support.
Which solution did I use previously and why did I switch?
I've used Office suite 2016 and 2019 before.
What's my experience with pricing, setup cost, and licensing?
Microsoft 365 Business could be cheaper.
What other advice do I have?
I would recommend this solution to new users.
On a scale from one to ten, I would give Microsoft 365 Business a seven,
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Board Member at Iota Bilgi Teknolojileri A.Åž.
User-friendly, scalable, stable, and simple to set up
Pros and Cons
- "It's easy to use."
- "I like Microsoft 365 Business, it's very good and easy to use."
- "The price could always be better. I live in Turkey, our economy is not very good."
- "The price could always be better. I live in Turkey, our economy is not very good."
What is our primary use case?
I use Microsoft 365 Business for office products.
What is most valuable?
I like Microsoft 365 Business it's very good.
It's easy to use.
For how long have I used the solution?
I have been using Microsoft 365 Business for a few years.
We are using the latest version.
What do I think about the stability of the solution?
Microsoft 365 Business is stable.
What do I think about the scalability of the solution?
Microsoft 365 Business is a scalable product.
We have two users in our organization who are using this solution.
How are customer service and technical support?
We have not contacted technical support. We have never needed it.
Which solution did I use previously and why did I switch?
I am familiar with OpenOffice, but it has compatibility issues with files. We prefer Microsoft Office products
How was the initial setup?
It is very easy to install Microsoft 365 Business.
What's my experience with pricing, setup cost, and licensing?
The price could always be better. I live in Turkey, our economy is not very good.
Licensing fees are paid on a yearly basis.
What other advice do I have?
Yes, I would recommend this solution to others who are interested in using it.
I would rate Microsoft 365 Business a nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Founder and Managing Director at Analytic Brains Technologies Private Limited
It's very user-friendly
Pros and Cons
- "It's very user-friendly."
- "The most valuable thing about Microsoft 365 is its ease of use."
- "Microsoft 365 could be less expensive."
- "Microsoft 365 could be less expensive."
What is our primary use case?
We're an organization with about 30 employees and we use Microsoft 365 for some who are working remotely to provide them with Microsoft Word, Outlook, SharePoint, etc.
What is most valuable?
The most valuable thing about Microsoft 365 is its ease of use. It's very user-friendly.
For how long have I used the solution?
We've been using Microsoft 365 for about a year and a half.
What do I think about the stability of the solution?
We have not had any problems with stability. It depends on the features you use. The Microsoft 365 products like Microsoft Word or Outlook have a lot of features, but users really only use about 10% or 20% of the features at any given time.
What do I think about the scalability of the solution?
We haven't used 365 at the kind of volume to really find out whether it's scalable or not.
What's my experience with pricing, setup cost, and licensing?
Microsoft 365 could be less expensive.
What other advice do I have?
I would rate Microsoft 365 eight out of 10 and recommend it to other businesses if they're willing to pay the cost.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
CEO at Terraklima
Scalable with a recognizable interface and great stability
Pros and Cons
- "We're very comfortable with the solution. Since we've been used the product for so long, we're very comfortable with its functionalities."
- "We are very comfortable with Microsoft Office 365 and, since we have been using the product for so long, we are very comfortable with its functionalities, its stability, and its scalability for our business applications."
- "The only problem with 365 nowadays is that it expires."
- "The only problem with 365 nowadays is that it expires."
What is our primary use case?
I'm using the solution for business applications. I'm using MS Word, PowerPoint and Excel and the way I'm using it, it provides me with what I need to do my work.
What is most valuable?
We're very comfortable with the solution. Since we've been using the product for so long, we're very comfortable with its functionalities.
The solution is scalable.
The stability is good.
One thing that's nice with Office applications, Excel, PowerPoint, is that Microsoft and Esri, the manufacturer of ArcGIS, based in California, they have collaboration that provides ArcGIS tools, a mapping technology, within MS Office software. You can easily drag maps into PowerPoint, for example, or use ArcGIS in Excel to put location context to information. You can immediately access ArcGIS while working within the environment of these tools provided that ArcGIS is on board as well.
Office applications have been the dominant application for business. In the Philippines, most of the applications are in the MS Office suite. One would want to build skills on these tools as they are what is required and in use in organizations. Doing this increases qualification.
What needs improvement?
The only problem with 365 nowadays is that it expires. Unlike before, when it would not, nowadays, most of the different tools, most of the computer applications licenses, expires. Even outside of the GIS, Geographic Information System, nowadays in the past couple of years, most of our products also expires.
For how long have I used the solution?
We've been using the solution for four or five years or so. I've used it for a while.
What do I think about the stability of the solution?
The solution is stable. This based from our experiences in using it over the past three decades. It's very reliable.
What do I think about the scalability of the solution?
In terms of the number of licenses, it is scalable. For example, if now you're using an Office application for five users, then you have the option to increase the number of licenses, to ten or 20 or more. It goes as big as you need it to.
How are customer service and technical support?
I've never directly dealt with Microsoft technical support. We have an internal ITP for that, which provides us with support. Therefore, I can't speak to how helpful or responsive they are.
Which solution did I use previously and why did I switch?
Before Office 365, we used Microsoft products for a very long time. There's no problem with anything. From the old Office applications to 365, we have had Microsoft in our business for a very long time already.
What other advice do I have?
We are an end-user as well as a partner. We had a partnership before as a developer.
I'd rate the solution at an eight out of ten. We're pretty happy with its capabilities.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Updated: March 2026
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