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Senior Anaylst at a consultancy with 201-500 employees
Real User
Nov 10, 2021
Reasonably priced with an excellent suite of apps that integrate well together
Pros and Cons
  • "Since the pandemic hit us, it has helped a lot with the need to work remotely. We can share live files, work on the same document, we can live chat, and even create multiple channels within Teams where the files can be shared and worked on by specific users."
  • "One thing we did not like, about Excel particularly, is that it hangs a lot. It hangs a lot compared to Google Sheets."

What is most valuable?

I appreciate how everything is totally integrated. I can switch from Excel and Word to PowerPoint or Outlook. Outlook and the Calendar are completely integrated as well. It used to have Skype, however, now we have Teams, which integrates nicely with everything. We can check our meetings and have everything set up right in our calendar. It's all very convenient in terms of being able to access and use it. 

The OneDrive is very good. Since the pandemic hit us, it has helped a lot with the need to work remotely. We can share live files, work on the same document, we can live chat, and even create multiple channels within Teams where the files can be shared and worked on by specific users. That's quite helpful.

The pricing is competitive.

What needs improvement?

One thing we did not like, about Excel particularly, is that it hangs a lot. It hangs a lot compared to Google Sheets.

For how long have I used the solution?

I've been using the solution for close to three years. 

What do I think about the stability of the solution?

The solution is mostly stable. That said, Excel is very slow whenever the data is quite large compared to what we use. With small data, it works fine. With a small set of records, it's not a problem. However, whenever the records are a large number - even if it's 5000 - then it hangs a lot. 

Buyer's Guide
Microsoft 365 Business
January 2026
Learn what your peers think about Microsoft 365 Business. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
881,082 professionals have used our research since 2012.

How are customer service and support?

I never faced such challenges that I had to reach out to technical support. Sometimes when there are small challenges, I just Google the issue and resolve it myself. Otherwise, I've never felt a need to connect with the support team.

Which solution did I use previously and why did I switch?

I also am familiar with Google apps, such as Google Sheets, and the whole G-Suite for business.

What's my experience with pricing, setup cost, and licensing?

The prices are very competitive.

What other advice do I have?

I'm a customer and an end-user.

I'd rate the solution at an eight out of ten. For the most part, it works perfectly fine for me. 

I'd recommend basic usage to other customers. Compared to other individual collaboration apps such as Zoom Meetings or Cisco WebEx, it's more complete. 365 as a whole suite is definitely better as you've got all the office requirements solved by one software solution. I'll definitely recommend Microsoft Office to others.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Hemchand KG - PeerSpot reviewer
RPA Project Manager at a outsourcing company with 10,001+ employees
Real User
Nov 8, 2021
Scalable with good availability
Pros and Cons
  • "The best thing about 365 Business is its availability."
  • "We have OneNote, where you type something, and it's saved automatically, so if Microsoft could add that option in 365, it would help us avoid potential data loss."

What is our primary use case?

Mainly, we are using 365 Business for enterprise automation, which we are currently doing for one of our clients.

What is most valuable?

The best thing about 365 Business is its availability.

What needs improvement?

We have OneNote, where you type something, and it's saved automatically, so if Microsoft could add that option in 365, it would help us avoid potential data loss.

For how long have I used the solution?

I've been using 365 Business for more than 10 years now.

What do I think about the stability of the solution?

365 Business is stable. 

What do I think about the scalability of the solution?

Microsoft 365 Business is scalable. Almost everyone in my company uses it, so that's thousands of people.

What's my experience with pricing, setup cost, and licensing?

I can't comment on the price because my organization handles the license, but I think I'm happy with whatever it is. I think an annual license should be suitable. A monthly license also works because it's good to have the option to stop subscribing after three months.

What other advice do I have?

I rate Microsoft 365 Business eight out of 10. I would recommend it.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Microsoft 365 Business
January 2026
Learn what your peers think about Microsoft 365 Business. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
881,082 professionals have used our research since 2012.
reviewer1681899 - PeerSpot reviewer
Technical Sales Specialist at a tech services company with 501-1,000 employees
Real User
Oct 24, 2021
Office 365 is cloud-based, the full-featured experience can be accessed from anywhere, on any device, as long as they're online.
Pros and Cons
  • "It's strictly in the cloud, so the company doesn't need to invest in hardware to install their Active Directory. So I find that it's a cost-effective alternative."
  • "I'd like to see a more customizable interface. We're used to seeing Office 365 with a white background and black foreground, and I'm aware that you can customize 365 to change it to a black background. but I want more options aside from the standard settings."

What is our primary use case?

Myself and my colleagues have been using Microsoft 365 for our real-time communication (Teams), social networks, mailing, document processing and much more. 

My company has employee of almost 600 staff across regions.

How has it helped my organization?

Microsoft 365 Business has helped my organization get organized using email, calendar and contacts all perfectly synchronized with a real time collaboration.

What is most valuable?

It's strictly in the cloud, so the company doesn't need to invest in hardware to install their Active Directory. So I find that it's a cost-effective alternative. I see what's going on in Microsoft DevOps to be very intriguing. We have artificial intelligence and machine learning that can help us with everything, like how you respond to daily emails, collaboration, etc.

What needs improvement?

It will be nice if the constant/regular updates can be minimized  and I also notice that the application is highly resource intensive and needs to be checked. 

Microsoft also need to find a way to educate their customers on how best to utilize their paid apps because they hardly use up to 20% of the features. 

For how long have I used the solution?

I've been exposed to the usage of Microsoft Office 365 (now Microsoft 365) Business as far back as 2012 in my former company. And the application suite has continued to improve from time to time with a lot of outstanding features releases. 

What do I think about the stability of the solution?

It's relative stable

What do I think about the scalability of the solution?

Microsoft 365 Business is scalable

What other advice do I have?

I give 365 Business an eight out of 10.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Disclosure: My company has a business relationship with this vendor other than being a customer. partner
PeerSpot user
reviewer903033 - PeerSpot reviewer
Marketing & Sales Services at a pharma/biotech company with 201-500 employees
Real User
Oct 24, 2021
A flexible solution which is stable, scalable and boasts good tech support and easy installation
Pros and Cons
  • "I consider the installation to have been very easy."
  • "The solution should have better integration with other platforms."

What is our primary use case?

The solution can be used for everything, including shared point outlook and recommendations teams. 

What is most valuable?

The solution's best feature is its flexibility.

What needs improvement?

The solution should have better integration with other platforms.

We are making a huge financial investment in processing that system and in finding the right software solution. We are trying to optimize this process and to find the ideal solution for  integrating our Microsoft software with the rest of our processing systems

For how long have I used the solution?

I have been working with Microsoft 365 Business for five or six months, although I believe that my company, in which I am new, has been doing so for five or ten years. 

What do I think about the stability of the solution?

The solution is definitely stable. 

What do I think about the scalability of the solution?

The solution is definitely scalable. 

How are customer service and support?

Tech support is fine.

When I encounter a problem, I get in touch with the IT department and they resolve it for me. As such, I do not have a clear picture of the response time. I can say that Microsoft's response time is very fast. 

How was the initial setup?

I consider the installation to have been very easy. 

It took 30 minutes per day. 

What about the implementation team?

The installation can be done on one's own. 

When it comes to the deployment and maintenance of the solution, we are talking about a big organization. As such, we have 40 people in management roles, 20 in engineering and several workers in the production department who use the solution.

What's my experience with pricing, setup cost, and licensing?

The licensing of the solution is monthly.

What other advice do I have?

While I don't have a clear picture of the financial outlay we are making for this kind of software, I believe that it can cover everything, including the processing of that system and that which relates to our CAC customers. All things considered, the software can support all of our use needs during our work time. 

We will certainly continue to use the solution.

I would absolutely recommend the solution to others. It is easy to use, which is its greatest feature. 

There are around 1,000 customers making use of the solution in our organization.

I would estimate that 90 percent of our workforce makes use of the solution.

I, for sure, have plans to continue using the solution. 

I rate Microsoft 365 Business as a nine out of ten. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Technology Security Specialist at a financial services firm with 5,001-10,000 employees
Real User
Oct 20, 2021
Easy to use, implementation straightforward, and scalable
Pros and Cons
  • "Microsoft 365 Business is easy to use. Most companies use Microsoft Windows as an operating system making the use of this solution straightforward. There is a small learning curve and it is something everyone can adapt to easily."

    What is our primary use case?

    We use a lot of the applications that come with Microsoft 365 Business, such as Sharepoint, Teams, and Outlook.

    What is most valuable?

    Microsoft 365 Business is easy to use. Most companies use Microsoft Windows as an operating system making the use of this solution straightforward. There is a small learning curve and it is something everyone can adapt to easily.

    For how long have I used the solution?

    I have been using Microsoft 365 Business for approximately six years.

    What do I think about the stability of the solution?

    I would recommend this solution to others and we plan to continue using it in the future.

    I have found Microsoft 365 Business to be stable.

    What do I think about the scalability of the solution?

    Microsoft 365 Business is scalable.

    We have approximately 6,000 using the solution in my organization.

    How are customer service and support?

    The technical support is very responsive and they have different levels of support. However, the response time depends on the license that has been purchased.

    How was the initial setup?

    When I joined this organization they had already installed Microsoft 365 Business, but the project took approximately six months. I have now onboarded the solution across the organization. Microsoft 365 Business is on the cloud making the installation straightforward. The deployment does not take a long time, you have to take time to migrate all of the users which was done in a phased approach. It took about six months to migrate everyone.

    What about the implementation team?

    We have a team of five administrators that do the maintenance of the solution.

    What's my experience with pricing, setup cost, and licensing?

    The price of the license for Microsoft 365 Business can be expensive for smaller businesses and should be adjusted. The overall pricing model can be improved upon.

    What other advice do I have?

    I rate Microsoft 365 Business an eight out of ten.

    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    Senior System & Security Administrator at a retailer with 51-200 employees
    Real User
    Top 20
    Oct 19, 2021
    Easy to use, good user interface, and helpful support
    Pros and Cons
    • "Microsoft 365 Business applications are very used to use and have a good interface."

      What is our primary use case?

      We use Microsoft 365 Business for documentation, Teams, OneDrive, and Exchange Online.

      What is most valuable?

      Microsoft 365 Business applications are very used to use and have a good interface.

      For how long have I used the solution?

      I have been using Microsoft 365 Business for approximately five years.

      What do I think about the scalability of the solution?

      The solution is scalable.

      We have approximately 100 users using the solution.

      How are customer service and support?

      We have a contract with Microsoft for support, we can open a support ticket and they will contact us within two hours by phone or email. The time frame for a resolution can depend on the issue we are facing. They have been very helpful.

      How was the initial setup?

      Microsoft 365 Business is easy to implement. It takes approximately one hour to complete.

      What about the implementation team?

      For the deployment and maintenance of the solution, we have a team of three or four technicians and one manager.

      What's my experience with pricing, setup cost, and licensing?

      The price of the solution could be reduced, it is expensive. We recommend customers purchase annual subscriptions because they receive a discount of two free months.

      What other advice do I have?

      I would recommend this solution to others.

      I rate Microsoft 365 Business a nine out of ten.

      Which deployment model are you using for this solution?

      Public Cloud
      Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
      PeerSpot user
      Senior DBA & IT Consultant at a tech services company with 201-500 employees
      Real User
      Oct 19, 2021
      A stable and scalable solution with straightforward use and installation and good tech support
      Pros and Cons
      • "The solution is nice and straightforward."
      • "There is an error in the languages which creates a very big problem."

      What is our primary use case?

      Everyone in our organization uses Office, including PowerPoint, SharePoint, Teams and Outlook.

      What is most valuable?

      The solution is nice and straightforward. They are in the process of expanding everything to the mobile to allow for integration between it. 

      What needs improvement?

      The acrylic solution could be improved. There is an error in the languages which creates a very big problem. In Hebrew one writes from right to left, not the converse. Customers receive emails in which the English word appears at the beginning instead of the end. This makes reading challenging. There is still an issue with the Greek language. 

      For how long have I used the solution?

      We have been using Microsoft 365 Business since the beginning. 

      What do I think about the stability of the solution?

      The solution is very stable.

      What do I think about the scalability of the solution?

      Thes solution is scalable. 

      How are customer service and support?

      The technical support, being Microsoft, is good. Usually, there are no problems with the solution, as it is used by everybody, from secretaries to professionals. 

      How was the initial setup?

      As the solution is cloud-based, the installation is straightforward. 

      What's my experience with pricing, setup cost, and licensing?

      The licensing costs are not expensive. The prices are okay. Nowadays, Office 365 is available and I see companies working with this. It can also be rented monthly or bought on-premises. 

      The payment terms can vary. One who rents Office 365 will accrue a monthly cost. One who rents the on-premises version of Office from Microsoft, as opposed to its cloud-based counterpart, will have the option of paying for it annually or purchasing a single license with support. 

      Microsoft offers many features. When one buys a Microsoft license, he pays for everything inclusively, including Windows, Office, databases, BI and other Microsoft solutions. Everything is visible. One does not pay for the individual components but for the solution itself. 

      What other advice do I have?

      Everybody uses Office. I am not aware of a single customer who does not. I think this rule applies to everyone in Israel uniformly. 

      The number of people using the solution matches the size of the population in the country. 

      I don't believe that use of Microsoft 365 Business over some other solution is really optional. This said, those using Apple or Mac have the option of going with OpenOffice, but 99 percent of the Israeli market goes with Microsoft and Windows, in which Office comes bundled in it. Perhaps in the United States this is different, as they have a much greater propensity to use Mac.

      I rate Microsoft 365 Business as a ten out of ten. everyone uses it and there is really no alternative available. While the market makes available other choices, they cannot compete with Microsoft. There is the OpenOffice option, which I believe is employed with Mac and Apple. 

      Disclosure: My company does not have a business relationship with this vendor other than being a customer.
      PeerSpot user
      reviewer931254 - PeerSpot reviewer
      Partner IT Transformation Consulting, Principal Analyst, Cabot Partners at a outsourcing company with 1-10 employees
      Real User
      Oct 18, 2021
      Consistent design with good cloud services but it can be difficult to get support when needed
      Pros and Cons
      • "I like that it is easy to transfer to different devices, such as a different laptop. Everything is cloud-based, which I appreciate."
      • "Most Microsoft applications are not the most user-friendly."

      What is our primary use case?

      I primarily use the solution for the Microsoft Office Suite and Outlook.

      What is most valuable?

      I used to use 365 when I was at IBM, and, at later stages in my career, at other companies. I used to have my own license at home. Now, I have my own consulting firm. Recently, I got a laptop. I felt that transferring all the information from one laptop to the other was a painful experience. I got 365, as it is in the cloud, and due to that, I can just download my user information and I'm ready to go. 

      The solution is stable. 

      I like that it is easy to transfer to different devices, such as a different laptop. Everything is cloud-based, which I appreciate.

      While I like the fact that Microsoft is constantly updating its services, I also like the fact that Excel is pretty much the same since I started using it on Day One. 

      What needs improvement?

      Coming from larger companies, if you had 365 questions for Microsoft, it was hard to get a hold of them. The one way I could get answers was by talking to a friend, or one who has used 365 as well. Microsoft has no time for the little guy. I can Google to look for answers, however, you run the risk of getting answers that are baseless. It would be easier to use if you could get better help if you need it. 

      Most Microsoft applications are not the most user-friendly.

      For how long have I used the solution?

      I've used the product for a while. I've always used Microsoft for the most part.

      What do I think about the stability of the solution?

      The stability has been fine for the most part.

      How are customer service and support?

      As an individual user, getting a hold of technical support can be difficult. Once, I actually found a number and I waited for an hour and a half. The guy who helped me, I can't thank him enough. He went beyond. I was extremely happy about the assistance. That said, typically, it's hard to get help.

      Which solution did I use previously and why did I switch?

      I've used G Suite before as well. However, I'm a Microsoft guy. I'm 65, so I've used Microsoft all my life. G Suite is extremely good, however, as I see it, I'm not comfortable with it. I see the younger people getting faster with it. 

      What's my experience with pricing, setup cost, and licensing?

      The cost of the solution is approximately $120 a year.

      What other advice do I have?

      I'm an end-user of the solution. We mostly work with IBM, which is a bigger part of our offering.

      While there's a way to use it on an enterprise level, I can only speak to individual usage. I personally like the fact that it's on the cloud and it's easy to access my documents from anywhere. 

      I'd rate the solution at a seven out of ten. For the most part, the solution has been great. 

      Which deployment model are you using for this solution?

      Public Cloud
      Disclosure: My company does not have a business relationship with this vendor other than being a customer.
      PeerSpot user
      Buyer's Guide
      Download our free Microsoft 365 Business Report and get advice and tips from experienced pros sharing their opinions.
      Updated: January 2026
      Buyer's Guide
      Download our free Microsoft 365 Business Report and get advice and tips from experienced pros sharing their opinions.