We've been using Microsoft to communicate with clients via email.
Has all the necessary features and automation tools required
Pros and Cons
- "It is a scalable solution."
- "They should improve the screen sharing feature in Microsoft Teams."
What is our primary use case?
What is most valuable?
The solution has all the necessary features and automation tools required.
What needs improvement?
While using the screen sharing feature in Microsoft Teams, the screen sometimes gets stuck when we move into the remote desktop. They should work on that particular area.
For how long have I used the solution?
We have been using the solution for nine years.
Buyer's Guide
Microsoft 365 Business
September 2025

Learn what your peers think about Microsoft 365 Business. Get advice and tips from experienced pros sharing their opinions. Updated: September 2025.
868,787 professionals have used our research since 2012.
What do I think about the stability of the solution?
It is a stable solution. But sometimes, the solution drops for a minute. Apart from that, I have not seen any stability issues so far. I rate the solution's stability as a ten.
What do I think about the scalability of the solution?
It is a scalable solution. More than a thousand employees in our organization use the solution. I rate its scalability as a ten.
How was the initial setup?
The solution is already installed in the system. We just have to put in the credentials and log in.
What's my experience with pricing, setup cost, and licensing?
You need to purchase the license.
What other advice do I have?
I recommend the solution as it is the best in the market compared to other vendors like Gmail, Yahoo, etc. It is an apt solution for corporations because they get Microsoft Teams, wherein they can connect with their peers for any issues. I rate the solution as a ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

IT strategist at Convergent Wireless Communications
A user-friendly and complete tool, easy to install, and help is available online
Pros and Cons
- "It is a complete tool."
- "With such a complete tool, it may be difficult for a beginner to use without help."
What is our primary use case?
You can use Word, PowerPoint, Excel, and Access, which is a database.
You can make frequent presentations to customers, and create invoices.
What is most valuable?
Excel is a very powerful tool. I can create a lot of data in Microsoft Excel and then use it and extract the data in any analytics platform.
It is a complete tool. It gives me every kind of feature that I want. It's quite good.
When you talk about ease of use, it's relative. I have been using Microsoft products for a long time. I have grown with it and the product has grown with me. I feel comfortable. But, for someone with no background in IT that doesn't have the dexterity to play with the IT tools, they may find it difficult to use.
When you get used to it, it's like picking up a paper and a pen and drafting it. You can use many more features. Paper and pen are used to exemplify simplicity.
When using PowerPoint, I want to create a very illustrative presentation. I can draw many pictures globally with several designs. It's flexible. After preparing the presentation, I can preview the form and share it with people.
It's very user-friendly.
I can use this product on five devices. I can use it on my mobile, and I have two laptops. I can access it from any one of my devices, even if I am commuting or in another country, I can access all of my documents.
Microsoft OneNote is also included. I can create my shopping list, or go on a trip, and make all of my notes accessible on all devices.
What needs improvement?
With such a complete tool, it may be difficult for a beginner to use without help.
For how long have I used the solution?
I have been using Microsoft 365 Business for between four and five years.
What do I think about the stability of the solution?
It is a stable solution.
What do I think about the scalability of the solution?
It's a scalable product. Most people in our organization use it.
We have approximately 50 users, maybe more.
How are customer service and support?
With all Microsoft products, online help is available.
I have not had the need to contact technical support. I have not had any issues.
How would you rate customer service and support?
Positive
How was the initial setup?
The initial setup was nothing at all. It was no effort.
It was very easy and very comfortable to complete.
Microsoft 365 has multiple packages. I use the auxiliary version. We can deploy all of them in 10 to 15 minutes maximum, but it depends on the internet speed as well.
What about the implementation team?
I completed the deployment and implementation myself. It doesn't require any help.
What's my experience with pricing, setup cost, and licensing?
It could be a little less expensive.
What other advice do I have?
You have the option of 1TB of storage per user, or you can keep it on your desktop or laptop.
I can create documents in Microsoft Office and fill them in PDF. I use Adobe quite extensively. Between them, I don't need anything.
There is no other alternative, except maybe Google.
Overall, I am very satisfied with this product and I recommend it to others.
I would rate this solution an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Microsoft 365 Business
September 2025

Learn what your peers think about Microsoft 365 Business. Get advice and tips from experienced pros sharing their opinions. Updated: September 2025.
868,787 professionals have used our research since 2012.
Senior Anaylst at a consultancy with 201-500 employees
Reasonably priced with an excellent suite of apps that integrate well together
Pros and Cons
- "Since the pandemic hit us, it has helped a lot with the need to work remotely. We can share live files, work on the same document, we can live chat, and even create multiple channels within Teams where the files can be shared and worked on by specific users."
- "One thing we did not like, about Excel particularly, is that it hangs a lot. It hangs a lot compared to Google Sheets."
What is most valuable?
I appreciate how everything is totally integrated. I can switch from Excel and Word to PowerPoint or Outlook. Outlook and the Calendar are completely integrated as well. It used to have Skype, however, now we have Teams, which integrates nicely with everything. We can check our meetings and have everything set up right in our calendar. It's all very convenient in terms of being able to access and use it.
The OneDrive is very good. Since the pandemic hit us, it has helped a lot with the need to work remotely. We can share live files, work on the same document, we can live chat, and even create multiple channels within Teams where the files can be shared and worked on by specific users. That's quite helpful.
The pricing is competitive.
What needs improvement?
One thing we did not like, about Excel particularly, is that it hangs a lot. It hangs a lot compared to Google Sheets.
For how long have I used the solution?
I've been using the solution for close to three years.
What do I think about the stability of the solution?
The solution is mostly stable. That said, Excel is very slow whenever the data is quite large compared to what we use. With small data, it works fine. With a small set of records, it's not a problem. However, whenever the records are a large number - even if it's 5000 - then it hangs a lot.
How are customer service and support?
I never faced such challenges that I had to reach out to technical support. Sometimes when there are small challenges, I just Google the issue and resolve it myself. Otherwise, I've never felt a need to connect with the support team.
Which solution did I use previously and why did I switch?
I also am familiar with Google apps, such as Google Sheets, and the whole G-Suite for business.
What's my experience with pricing, setup cost, and licensing?
The prices are very competitive.
What other advice do I have?
I'm a customer and an end-user.
I'd rate the solution at an eight out of ten. For the most part, it works perfectly fine for me.
I'd recommend basic usage to other customers. Compared to other individual collaboration apps such as Zoom Meetings or Cisco WebEx, it's more complete. 365 as a whole suite is definitely better as you've got all the office requirements solved by one software solution. I'll definitely recommend Microsoft Office to others.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
RPA Project Manager at a outsourcing company with 10,001+ employees
Scalable with good availability
Pros and Cons
- "The best thing about 365 Business is its availability."
- "We have OneNote, where you type something, and it's saved automatically, so if Microsoft could add that option in 365, it would help us avoid potential data loss."
What is our primary use case?
Mainly, we are using 365 Business for enterprise automation, which we are currently doing for one of our clients.
What is most valuable?
The best thing about 365 Business is its availability.
What needs improvement?
We have OneNote, where you type something, and it's saved automatically, so if Microsoft could add that option in 365, it would help us avoid potential data loss.
For how long have I used the solution?
I've been using 365 Business for more than 10 years now.
What do I think about the stability of the solution?
365 Business is stable.
What do I think about the scalability of the solution?
Microsoft 365 Business is scalable. Almost everyone in my company uses it, so that's thousands of people.
What's my experience with pricing, setup cost, and licensing?
I can't comment on the price because my organization handles the license, but I think I'm happy with whatever it is. I think an annual license should be suitable. A monthly license also works because it's good to have the option to stop subscribing after three months.
What other advice do I have?
I rate Microsoft 365 Business eight out of 10. I would recommend it.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Technical Sales Specialist at a tech services company with 501-1,000 employees
Office 365 is cloud-based, the full-featured experience can be accessed from anywhere, on any device, as long as they're online.
Pros and Cons
- "It's strictly in the cloud, so the company doesn't need to invest in hardware to install their Active Directory. So I find that it's a cost-effective alternative."
- "I'd like to see a more customizable interface. We're used to seeing Office 365 with a white background and black foreground, and I'm aware that you can customize 365 to change it to a black background. but I want more options aside from the standard settings."
What is our primary use case?
Myself and my colleagues have been using Microsoft 365 for our real-time communication (Teams), social networks, mailing, document processing and much more.
My company has employee of almost 600 staff across regions.
How has it helped my organization?
Microsoft 365 Business has helped my organization get organized using email, calendar and contacts all perfectly synchronized with a real time collaboration.
What is most valuable?
It's strictly in the cloud, so the company doesn't need to invest in hardware to install their Active Directory. So I find that it's a cost-effective alternative. I see what's going on in Microsoft DevOps to be very intriguing. We have artificial intelligence and machine learning that can help us with everything, like how you respond to daily emails, collaboration, etc.
What needs improvement?
It will be nice if the constant/regular updates can be minimized and I also notice that the application is highly resource intensive and needs to be checked.
Microsoft also need to find a way to educate their customers on how best to utilize their paid apps because they hardly use up to 20% of the features.
For how long have I used the solution?
I've been exposed to the usage of Microsoft Office 365 (now Microsoft 365) Business as far back as 2012 in my former company. And the application suite has continued to improve from time to time with a lot of outstanding features releases.
What do I think about the stability of the solution?
It's relative stable
What do I think about the scalability of the solution?
Microsoft 365 Business is scalable
What other advice do I have?
I give 365 Business an eight out of 10.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Disclosure: My company has a business relationship with this vendor other than being a customer. partner
Operations Manager at Cognitive Global
Great storage capacity and provides total flexibility and accessibility from anywhere
Pros and Cons
- "Great accessibility and file storage."
- "Lacks ability to deploy on more than two devices per license."
What is our primary use case?
We're a small startup company and an IT solution reseller in Dubai. I'm the operations manager.
What is most valuable?
The good thing about 365 is the accessibility and file storage. Compared to the desktop of the old Office application, 365 has total flexibility and accessibility from anywhere. It's easy to use.
What needs improvement?
These days, most people have multiple devices but you can only configure 365 on two devices with a license. I'd like to see a license option for multiple devices. Licensing costs are quite high especially for our trainees who have no need for the fully-fledged 365. It would be helpful to have an option for smaller packages that have a reduced licensing fee.
For how long have I used the solution?
I've been using this solution for four years.
What do I think about the stability of the solution?
The solution is stable.
What do I think about the scalability of the solution?
The solution is scalable.
How are customer service and support?
The company hasn't needed technical support but we contacted them for one of our clients when they needed an upgrade. There were no issues.
How was the initial setup?
There are five people in the company using 365 and the initial setup was very straightforward.
What other advice do I have?
We're very used to Microsoft products and they're part of our daily activities. I'm sure our usage will increase.
I rate this solution nine out of 10.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Marketing & Sales Services at a pharma/biotech company with 201-500 employees
A flexible solution which is stable, scalable and boasts good tech support and easy installation
Pros and Cons
- "I consider the installation to have been very easy."
- "The solution should have better integration with other platforms."
What is our primary use case?
The solution can be used for everything, including shared point outlook and recommendations teams.
What is most valuable?
The solution's best feature is its flexibility.
What needs improvement?
The solution should have better integration with other platforms.
We are making a huge financial investment in processing that system and in finding the right software solution. We are trying to optimize this process and to find the ideal solution for integrating our Microsoft software with the rest of our processing systems
For how long have I used the solution?
I have been working with Microsoft 365 Business for five or six months, although I believe that my company, in which I am new, has been doing so for five or ten years.
What do I think about the stability of the solution?
The solution is definitely stable.
What do I think about the scalability of the solution?
The solution is definitely scalable.
How are customer service and support?
Tech support is fine.
When I encounter a problem, I get in touch with the IT department and they resolve it for me. As such, I do not have a clear picture of the response time. I can say that Microsoft's response time is very fast.
How was the initial setup?
I consider the installation to have been very easy.
It took 30 minutes per day.
What about the implementation team?
The installation can be done on one's own.
When it comes to the deployment and maintenance of the solution, we are talking about a big organization. As such, we have 40 people in management roles, 20 in engineering and several workers in the production department who use the solution.
What's my experience with pricing, setup cost, and licensing?
The licensing of the solution is monthly.
What other advice do I have?
While I don't have a clear picture of the financial outlay we are making for this kind of software, I believe that it can cover everything, including the processing of that system and that which relates to our CAC customers. All things considered, the software can support all of our use needs during our work time.
We will certainly continue to use the solution.
I would absolutely recommend the solution to others. It is easy to use, which is its greatest feature.
There are around 1,000 customers making use of the solution in our organization.
I would estimate that 90 percent of our workforce makes use of the solution.
I, for sure, have plans to continue using the solution.
I rate Microsoft 365 Business as a nine out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Senior DBA & IT Consultant at MA Consulting
A stable and scalable solution with straightforward use and installation and good tech support
Pros and Cons
- "The solution is nice and straightforward."
- "There is an error in the languages which creates a very big problem."
What is our primary use case?
Everyone in our organization uses Office, including PowerPoint, SharePoint, Teams and Outlook.
What is most valuable?
The solution is nice and straightforward. They are in the process of expanding everything to the mobile to allow for integration between it.
What needs improvement?
The acrylic solution could be improved. There is an error in the languages which creates a very big problem. In Hebrew one writes from right to left, not the converse. Customers receive emails in which the English word appears at the beginning instead of the end. This makes reading challenging. There is still an issue with the Greek language.
For how long have I used the solution?
We have been using Microsoft 365 Business since the beginning.
What do I think about the stability of the solution?
The solution is very stable.
What do I think about the scalability of the solution?
Thes solution is scalable.
How are customer service and support?
The technical support, being Microsoft, is good. Usually, there are no problems with the solution, as it is used by everybody, from secretaries to professionals.
How was the initial setup?
As the solution is cloud-based, the installation is straightforward.
What's my experience with pricing, setup cost, and licensing?
The licensing costs are not expensive. The prices are okay. Nowadays, Office 365 is available and I see companies working with this. It can also be rented monthly or bought on-premises.
The payment terms can vary. One who rents Office 365 will accrue a monthly cost. One who rents the on-premises version of Office from Microsoft, as opposed to its cloud-based counterpart, will have the option of paying for it annually or purchasing a single license with support.
Microsoft offers many features. When one buys a Microsoft license, he pays for everything inclusively, including Windows, Office, databases, BI and other Microsoft solutions. Everything is visible. One does not pay for the individual components but for the solution itself.
What other advice do I have?
Everybody uses Office. I am not aware of a single customer who does not. I think this rule applies to everyone in Israel uniformly.
The number of people using the solution matches the size of the population in the country.
I don't believe that use of Microsoft 365 Business over some other solution is really optional. This said, those using Apple or Mac have the option of going with OpenOffice, but 99 percent of the Israeli market goes with Microsoft and Windows, in which Office comes bundled in it. Perhaps in the United States this is different, as they have a much greater propensity to use Mac.
I rate Microsoft 365 Business as a ten out of ten. everyone uses it and there is really no alternative available. While the market makes available other choices, they cannot compete with Microsoft. There is the OpenOffice option, which I believe is employed with Mac and Apple.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

Buyer's Guide
Download our free Microsoft 365 Business Report and get advice and tips from experienced pros
sharing their opinions.
Updated: September 2025
Popular Comparisons
Google Workspace
Dropbox Business - Enterprise
Amazon WorkDocs
Datto Workplace
Windows Autopilot
KACE Cloud
Hypori Halo
Buyer's Guide
Download our free Microsoft 365 Business Report and get advice and tips from experienced pros
sharing their opinions.
Quick Links
Learn More: Questions:
- What is the best way to ensure data loss prevention with Microsoft 365?
- What are the best-practices for migrating to Microsoft 365?
- VMware AirWatch vs SOTI MobiControl: What are the Main Differences?
- Parallels 2X MDM end of life - need a replacement - possibly also track transportation vehicles
- When evaluating Mobile Device Management, what aspect do you think is the most important to look for?
- How to be GDPR compliant on mobile devices and how to avoid private backup?
- Do we need Jamf MDM?
- Why is Mobile Device Management (MDM) important for companies?