The basic solution we mostly need Microsoft 365 Business for, is to use Excel to support the internal sourcing process and retain our core competency.
Director of Strategic Sourcing at a comms service provider with 10,001+ employees
Has all the solutions you need to retain core competency in your business
Pros and Cons
- "This is a unified business package that helps people be productive in working environments."
- "Flow and Form components can be improved individually, but it would be nice to see the product take the next step and operate as a unit rather than separate modules."
What is our primary use case?
How has it helped my organization?
It gives us all the tools we need to practice business in a single, unified, compatible package.
What is most valuable?
The most valuable feature in this product is that it allows for fairly high productivity without the requirements for bespoke (i.e., custom made) tools. Microsoft 365 is like a Swiss army knife. You can do pretty much everything you need for a company with it all in one compatible package without deploying multiple solutions.
What needs improvement?
The parts of the product that can be improved are the Forms and Flow features. They can be more intuitive and productive.
Buyer's Guide
Microsoft 365 Business
January 2026
Learn what your peers think about Microsoft 365 Business. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
881,082 professionals have used our research since 2012.
For how long have I used the solution?
We have been using the product for the last year-and-a-half.
What do I think about the stability of the solution?
I think what Microsoft has provided is certainly a stable and mature solution.
What do I think about the scalability of the solution?
This is scalable product both in component deployment and utility for business practices.
How are customer service and support?
I have not personally really had any reason to contact technical support. If I have any issues, I can answer my own questions. I normally use the various forums and internet support communities.
No serious technical issues have ever occurred.
How was the initial setup?
The product was simple to install in my own deployment and begin to use. Our IT department did the deployment for the company, so I can not say how long deployment takes when deploying on a network.
What about the implementation team?
Our internal IT department does deployments and monitoring of applications and services for the company.
What other advice do I have?
My advice to people who are considering the use of this product is that if you are starting from scratch — from absolute zero — take some courses or training in the product to make sure you have some basic understanding of each of the products in the suite. You need to know what they do and have some basic skills or you will spend a lot of time finding out for yourself what is already easy to learn.
On a scale from one to ten, where one is the worst and ten is the best, I would rate this product as an eight.
What it can do in the next release to be closer to a ten is to integrate the components better. I would like to see all of the functionality come together in one workspace. I would prefer not to have the work separately with an Excel spreadsheet and a separate PowerPoint interface for presentation and a Flow interface for workflow. This is a little clumsy. I would prefer further integration of all the products into one single solution so it is not necessary to switch back-and-forth as you work. Or have the option to customize how you integrate according to the way you work.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
IT at a construction company with 201-500 employees
I like that it can be installed on multiple devices/platforms
What is our primary use case?
General implementation from an on-premise licensing model.
How has it helped my organization?
At this point, I cannot say if there has been an advantage to changing.
What is most valuable?
Installing on multiple devices/platforms.
What needs improvement?
Cross-application integration.
For how long have I used the solution?
One to three years.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Microsoft 365 Business
January 2026
Learn what your peers think about Microsoft 365 Business. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
881,082 professionals have used our research since 2012.
Business Contact Center at a comms service provider with 201-500 employees
I like the ability to have your documents saved in the cloud for extra protection against computer crashes
What is our primary use case?
- Bringing together all sectors of the company with a single goal
- Integration in the whole set of products: Like other cloud platforms, Microsoft has done a great job of integrating its products with each other and with other third-party platforms. So, we can achieve our goals.
How has it helped my organization?
The integration of all Microsoft products into the cloud gives us a lot of flexibility on a daily basis. The whole company integrates in a unified way.
What is most valuable?
- Share our desktops and computers for remote troubleshooting
- The ability to have your documents saved in the cloud for extra protection against computer crashes
- The ease of using different applications like Excel and Word. They are very easy to use.
What needs improvement?
I think the Skype setup could be improved. It took a bit of research to figure out how to add a group of users, and we still needed each one to add the group. It would be nice to be able to administer this remotely.
For how long have I used the solution?
One to three years.
What do I think about the stability of the solution?
Pretty stable in most of its use so far.
What do I think about the scalability of the solution?
My impressions are the best possible; the tool has the power to raise production scalability without consequently raising costs.
How are customer service and technical support?
I needed the support just to clear some initial doubts. They were helpful and kind.
Which solution did I use previously and why did I switch?
Yes. The cost benefit of the current service.
How was the initial setup?
No. The initial setup was quite simple.
What about the implementation team?
No. Our internal team made the implementation.
What's my experience with pricing, setup cost, and licensing?
The cost benefit is well worth it. Support is effective.
Which other solutions did I evaluate?
Google G Suite only.
What other advice do I have?
Just it.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Project Manager at a construction company with 51-200 employees
We evaluated using Google Docs but we are Microsoft users, and for that reason, we decided to continue with their tools.
What is our primary use case?
It is an indispensable tool in the planning of architectural projects, it allows us to organize and manage the stages of the project, process metric calculations and gives vivid memories of the work. Having all the office tools integrated and online facilitates us to share and edit the information from different equipment and devices.
How has it helped my organization?
- It is effortless to implement which ensures the whole team can handle the tools without problem, both the most used, like Word and Excel to make simple documents, and others like PowerPoint for the presentation of architectural projects to customers.
- It also supports using Skype for remote meetings without major problems, asides being able to support cloud storage which is very useful.
What is most valuable?
- From my personal use, I have found using OneNote indispensable, very often I use it during the day for important reminders and scheduled tasks. Its latest versions have greatly improved its efficiency and usefulness at the fact of being able to insert images into the notes.
- Skype is also very useful for making video calls to architects who are on site for urgent adjustments.
What needs improvement?
- I am very disappointed that this version does not include the Microsoft Project tool, which is essential in our area of work to plan projects.
- Outlook has always left me unhappy with its interfaces, although it has improved in its latest updates.
For how long have I used the solution?
Less than one year.
How are customer service and technical support?
We have not experienced major problems with the program, some of the errors were solved using tutorials in the network.
Which solution did I use previously and why did I switch?
We used the traditional desktop version but decided to change to the Microsoft 365 Business version since it offers the opportunity to work online and share the information efficiently, which is much more useful.
How was the initial setup?
It was really simple.
What about the implementation team?
It was implemented internally in the project planning department.
What's my experience with pricing, setup cost, and licensing?
It is a reasonable and acceptable value for the utility and functions that it incorporates.
Which other solutions did I evaluate?
We evaluated using Google Docs but we are Microsoft users, and for that reason, we decided to continue with their tools.
What other advice do I have?
It is advisable to have a basic knowledge of traditional office tools to be able to get the most out of it.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Chief Engineer at a tech services company with 51-200 employees
Uses a standard file format, simple to use and deploy, and has reasonable support
Pros and Cons
- "The most valuable feature of this solution, in my opinion, is its simplicity."
- "Pricing is something they could improve in general."
What is our primary use case?
We use Microsoft 365 Business for business applications, such as PowerPoint, Exel, Word, and Outlook.
What is most valuable?
The most valuable feature of this solution, in my opinion, is its simplicity. It is a standard file format that is simple to deploy and exchange files with other users.
For how long have I used the solution?
I have been using Microsoft 365 Business for a year. It's fairly new.
We are using the latest version.
What do I think about the scalability of the solution?
We have 80 people in our organization who use this solution.
How are customer service and support?
I personally have not contacted technical support. The backend team may have reached out to the support team.
How was the initial setup?
As a cloud-based solution, the installation process is quite straightforward.
Similar to the OS, you can spend a couple of days doing the front end, and for each machine, it takes a few hours.
What about the implementation team?
We have a backend team to deploy and maintain this solution.
What's my experience with pricing, setup cost, and licensing?
Pricing is something they could improve in general.
Licensing fees are paid annually.
What other advice do I have?
I would recommend this solution to others who are interested in using it.
I am very happy with the product.
I would rate Microsoft 365 Business a ten out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Founder at a tech services company with 11-50 employees
A scalable solution with good tech support
Pros and Cons
- "I feel the solution to be scalable."
- "The user interface could be better."
What is our primary use case?
As the solution is cloud-based, we always use the latest version.
We typically use the Office tools, Office Suite.
What needs improvement?
The monthly license of the solution is quite expensive.
The user experience part in the app could be better.
Sometimes I don't understand the relation between OneDrive and SharePoint that well. It's difficult.
The user interface could also stand improvement.
For how long have I used the solution?
We have been using Microsoft 365 Business for four years.
What do I think about the scalability of the solution?
I feel the solution to be scalable.
How are customer service and technical support?
We used tech support a couple of times and found it to be okay.
How was the initial setup?
As the solution is cloud-based, there is no installation involved.
What's my experience with pricing, setup cost, and licensing?
The solution comes with a monthly license. It is on the expensive side.
What other advice do I have?
There are ten users making use of the solution in our organization.
I would recommend it to others.
I rate Microsoft 365 Business as an eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Information Technology Security Engineer at a tech services company with 201-500 employees
Interface adequate, easy to use, and scalable
Pros and Cons
- "I have been using Microsoft Office for a long time since I was young. This solution is very similar and is easy to use, and the interface is adequate."
- "In the next release of this solution, there is a need to improve the integration with other platforms."
What is our primary use case?
We use the solution for email, to make a document or a spreadsheet, these type of usages.
What is most valuable?
I have been using Microsoft Office for a long time since I was young. This solution is very similar and is easy to use, and the interface is adequate.
What needs improvement?
In the next release of this solution, there is a need to improve the integration with other platforms.
For how long have I used the solution?
I have been using the solution for one year.
What do I think about the stability of the solution?
I have not had an issue with the solution not being stable.
What do I think about the scalability of the solution?
The solution is able to be scaled. I have approximately 500 people using the solution in my company.
How was the initial setup?
The installation was straightforward.
What's my experience with pricing, setup cost, and licensing?
I have heard the solution is a little expensive and there is a licence needed.
What other advice do I have?
We plan on using the solution in the future and I would recommend it to others.
I rate Microsoft 365 Business a nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Works at a tech services company with 11-50 employees
Helps to do daily work but pricing is expensive
Pros and Cons
- "I use the solution for my daily work."
- "Microsoft 365 Business needs to improve its price."
What is our primary use case?
I use the solution for my daily work.
What needs improvement?
Microsoft 365 Business needs to improve its price.
For how long have I used the solution?
I have been using the product since March.
What do I think about the stability of the solution?
I rate Microsoft 365 Business' stability a ten out of ten.
What do I think about the scalability of the solution?
My company has 14 users for Microsoft 365 Business.
How was the initial setup?
The tool's deployment is easy.
What about the implementation team?
The product's deployment can be done by yourself.
What other advice do I have?
I rate the solution a ten out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
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Updated: January 2026
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That's true, it can run on almost all operating system.