We use the Microsoft 365 Business in our organization for many of the bundled applications within, such as SharePoint, Outlook, Teams, and PowerPoint.
Information System Auditor (IT Audit) at a financial services firm with 1,001-5,000 employees
Highly scalable, beneficial collaboration, and can be used anywhere
Pros and Cons
- "The most valuable features of Microsoft 365 Business are the collaboration and it can be used anywhere. For example, I can carry out my job functions from home."
- "This solution could improve by having better integration with other platforms."
What is our primary use case?
What is most valuable?
The most valuable features of Microsoft 365 Business are the collaboration and it can be used anywhere. For example, I can carry out my job functions from home.
What needs improvement?
This solution could improve by having better integration with other platforms.
For how long have I used the solution?
I have been using Microsoft 365 Business for approximately three years.
Buyer's Guide
Microsoft 365 Business
May 2025

Learn what your peers think about Microsoft 365 Business. Get advice and tips from experienced pros sharing their opinions. Updated: May 2025.
851,823 professionals have used our research since 2012.
What do I think about the stability of the solution?
The solution is stable.
What do I think about the scalability of the solution?
The solution is highly scalable.
We have approximately 500 users using this solution in my organization
How was the initial setup?
The installation is straightforward and seamless.
What about the implementation team?
We have some policies that only allow our IT department to do the implementations. We have a large technical team that handles the deployment and maintenance of the soltuion.
What was our ROI?
By using Microsoft 365 Business it has saved us money because we do not have to pay for infrastructure. We do not have to implement physical servers or anything else in our environment.
What's my experience with pricing, setup cost, and licensing?
There is an annual license to use this solution.
What other advice do I have?
I would recommend this solution to others.
I rate Microsoft 365 Business a ten out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.

Modern Data Center and Cloud Engineer II at IE Network Solutions PLC
Easy to install and deploy with good scalability capability
Pros and Cons
- "The support is good."
- "It would be ideal if the product offered more integration capabilities with non-Microsoft solutions."
What is our primary use case?
We primarily use the solution for its email capabilities. We also use it for the Microsoft Office applications.
What is most valuable?
The solution is very easy to use. You don't have to be overly technical. Any user can easily navigate the product.
The support is good.
The solution offers very good access to Microsoft Office apps.
We've found the solution to be quite scalable.
The installation and deployment were very easy.
What needs improvement?
It would be ideal if the product offered more integration capabilities with non-Microsoft solutions.
For how long have I used the solution?
I've been using the solution for around three years at this point. It's been a while.
What do I think about the scalability of the solution?
The solution is able to scale well. If a company needs to expand it, it can do so with relative ease.
We have about 400 people in our company that are currently using this solution.
We do plan to continue to use the solution and to increase usage in the future.
How are customer service and technical support?
Technical support has been good. they are knowledgeable and responsive. We're happy with the level of service we can get.
How was the initial setup?
The initial setup was not overly complex or difficult. It was simple. We found it to be straightforward.
The deployment was fast and only took about two or three days. However, I'm not 100% sure about the exact amount of time it ultimately took to complete.
What about the implementation team?
I was able to handle the implementation myself. I did not need the assistance of any integrators or consultants.
What's my experience with pricing, setup cost, and licensing?
We pay a yearly licensing fee to Microsoft. I cannot speak to the exact cost.
What other advice do I have?
I'd rate the product at a ten out of ten. We've been extremely satisfied with its capabilities.
I would recommend the solution to other organizations.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Microsoft 365 Business
May 2025

Learn what your peers think about Microsoft 365 Business. Get advice and tips from experienced pros sharing their opinions. Updated: May 2025.
851,823 professionals have used our research since 2012.
ASM at a healthcare company with 51-200 employees
A stable and scalable enterprise office solution that requires zero maintenance
Pros and Cons
- "I like that there's no maintenance involved."
- "The price could be better."
What is our primary use case?
We use Microsoft 365 Business for mailing services. I used to use Teams, and it was helpful. There are always meetings and all those things happening within Teams.
What is most valuable?
I like that there's no maintenance involved. It's perfect. Obviously, there's no headache of maintaining the licenses. Everything comes as a bundle, and it helps us.
What needs improvement?
The price could be better.
For how long have I used the solution?
I have been using Microsoft 365 Business for about two or three years.
What do I think about the stability of the solution?
Microsoft 365 Business is stable. We haven't had any issues.
What do I think about the scalability of the solution?
Microsoft 365 Business is scalable. We have over 75 users at the moment.
How was the initial setup?
The initial setup is straightforward.
What about the implementation team?
We implemented this solution by ourselves. We have about five to ten technical team members working with this solution.
What's my experience with pricing, setup cost, and licensing?
It could be cheaper. It's cloud-based, and we pay a yearly subscription.
What other advice do I have?
I would definitely recommend this solution to potential users.
On a scale from one to ten, I would give Microsoft 365 Business a nine.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Senior Solutions Specialist at a comms service provider with 1,001-5,000 employees
Easy to use, scalable, and easy to install
Pros and Cons
- "It's easy to use."
- "The stability needs to be improved."
What is our primary use case?
We are resellers and we recommend and sell solutions such as this to our clients.
I also use it for my work.
What is most valuable?
It's easy to use.
What needs improvement?
The stability needs to be improved. It is not sufficient for my purposes.
For how long have I used the solution?
I have been using Microsoft 365 Business for two years.
We are using the latest version.
What do I think about the stability of the solution?
It's not stable, but it's okay.
Stability could be improved. I'm always lagging.
What do I think about the scalability of the solution?
It's a scalable solution. We have 100 users in our organization.
We plan to increase our usage.
How are customer service and technical support?
We are the SI team, we manage it ourselves.
How was the initial setup?
The initial setup was straightforward.
It was easy, and it only took two minutes.
What about the implementation team?
I completed the implementation myself.
What's my experience with pricing, setup cost, and licensing?
We pay a monthly licensing fee.
What other advice do I have?
I would recommend this solution to others who are interested in using it.
I would rate Microsoft 365 Business an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
Business Transformation and Automation Manager at a tech services company with 201-500 employees
Integrates well, easy to use, and a good user experience that promotes collaboration
Pros and Cons
- "We like anything that enables collaboration. Working on documents in parallel meetings, and online meetings."
- "The cost estimation can be difficult."
What is our primary use case?
We use this solution to stay connected, to share documents in a secure way.
What is most valuable?
We like anything that enables collaboration. Working on documents in parallel meetings, and online meetings.
Compared with others, it has better integration, easier to use, and a better experience.
What needs improvement?
The cost estimation can be difficult.
For how long have I used the solution?
I have been using Microsoft 365 Business for two years.
We are using the latest version.
What do I think about the stability of the solution?
In the two years that we have been using this solution, it has been very stable.
What do I think about the scalability of the solution?
It's a scalable solution.
We have 200 users in our organization.
We plan to continue using this product. Also, part of our company is working in Google. We are planning to move from Google to Microsoft.
How are customer service and technical support?
Personally, I have not used technical support, but I have not heard any complaints from my colleagues.
Which solution did I use previously and why did I switch?
We have only tested Microsoft and Google, two years ago.
We use Jira for project management.
We have also been using older versions of Microsoft.
How was the initial setup?
The initial setup is straightforward.
It only takes a matter of minutes to deploy.
What about the implementation team?
We completed the deployment ourselves.
What's my experience with pricing, setup cost, and licensing?
It's pretty difficult to make a cost estimation, in cases where we need additional features.
It might be out of the budget, and sometimes the extra price can surprise you.
I think predictability in terms of costs.
Overall it could be cheaper, as many times the additional features cost a lot and we are thinking twice about using them.
What other advice do I have?
It is very stable, even during the period when everyone was working from home. I would recommend this solution to others. We got great value out of it.
I would rate this solution a nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Strategic Market Development Sr. Manager at a pharma/biotech company with 201-500 employees
Stable and easy to install
Pros and Cons
- "It's flexible and easy to use."
- "I would like to see cheaper licensing fees."
What is our primary use case?
We are using email and other office systems.
What needs improvement?
I would like to see cheaper licensing fees.
For how long have I used the solution?
I have been using Microsoft 365 Business for several years.
What do I think about the stability of the solution?
It's a stable solution.
What do I think about the scalability of the solution?
We have 300 users in our organization and we plan to continue using it.
How are customer service and technical support?
We have only contacted technical support a few times. Lately we not satisfied with the support.
How was the initial setup?
The initial setup was straightforward. It was easy to install.
We have a team of three technicians to deploy and maintain this solution.
What's my experience with pricing, setup cost, and licensing?
It's an expensive solution.
What other advice do I have?
I can recommend this solution to others who are interested in using it.
I would rate Microsoft 365 Business an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Office Manager at Agattu Trading 174 Pty Ltd
Helpful for team collaboration, email, and generating quotes
Pros and Cons
- "The most valuable feature for us is Microsoft Teams."
- "The pricing for this solution could be improved."
What is our primary use case?
We do not have a central location for our employees and everybody works from home.
I use this solution for things like email and generating quotes for customers.
What is most valuable?
The most valuable feature for us is Microsoft Teams. It replaces Skype where you can speak to one another and you can set tasks. We have found it really helpful.
What needs improvement?
The pricing for this solution could be improved. We get caught by the exchange rates in South Africa.
For how long have I used the solution?
I have been using this solution for five or six years.
What do I think about the stability of the solution?
This solution is stable. It just works.
What do I think about the scalability of the solution?
This is a scalable solution.
We have ten users.
How are customer service and technical support?
I have never had to speak with the technical support for this solution.
What's my experience with pricing, setup cost, and licensing?
Compared to buying a license, it is much cheaper and a good buy.
What other advice do I have?
This is a solution that I recommend.
I have not yet set it up so the messaging can be sent to my mobile phone, but this is something I know can be done because our technical people have done it.
I would rate this solution an eight out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Manager Operations at a non-profit with 1-10 employees
Stable, scalable, easy to install and can be accessed from anywhere and on any device
Pros and Cons
- "It is easy to use."
- "The price is an area that needs improvement."
What is our primary use case?
I am a reseller, I provide solutions to customers.
What is most valuable?
It is easy to use.
You can access it from anywhere or from any device. It can be used anywhere from a smartphone, or a laptop, without installing anything. Even if it is available on a system where MS Office is not installed, you can still use this product.
Features are available in different versions.
What needs improvement?
No product is perfect, bugs are always present.
The price is an area that needs improvement.
For how long have I used the solution?
I have been selling Microsoft 365 Business for two years.
What do I think about the stability of the solution?
Microsoft 365 Business is a stable product.
What do I think about the scalability of the solution?
It is a scalable product.
All updates are available from time to time. Every two to three days, there is an update.
How was the initial setup?
It is easy to set up.
What's my experience with pricing, setup cost, and licensing?
The price is high. It should be lower.
What other advice do I have?
I would rate Microsoft 365 Business a nine out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner

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Updated: May 2025
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