Microsoft 365 Business is useful. It's very useful because, for example, if I can't find my phone, I can just log in and find it at home.
Network and systems administrator at a recruiting/HR firm with 1,001-5,000 employees
A stable, scalable, and useful business solution
Pros and Cons
- "Microsoft 365 Business is useful. It's very useful because, for example, if I can't find my phone, I can just log in and find it at home."
- "It's a little hard to use. It could also be cheaper."
What is most valuable?
What needs improvement?
It's a little hard to use. It could also be cheaper.
For how long have I used the solution?
I have been using Microsoft 365 Business for more than ten years.
What do I think about the stability of the solution?
It's a stable product.
Buyer's Guide
Microsoft 365 Business
January 2026
Learn what your peers think about Microsoft 365 Business. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
881,821 professionals have used our research since 2012.
What do I think about the scalability of the solution?
Microsoft 365 Business is scalable.
Which solution did I use previously and why did I switch?
I think a lot of people used to use Microsoft Office before we switched to Microsoft 365 Business.
What's my experience with pricing, setup cost, and licensing?
I think it is expensive.
What other advice do I have?
I would recommend this product to new users.
On a scale from one to ten, I would give Microsoft 365 Business a ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
CEO at a tech services company with 1,001-5,000 employees
User-friendly, easy to install, and facilitates daily tasks including the sharing of files
Pros and Cons
- "This is a user-friendly product that is easy to use."
- "Sometimes we have trouble with the updates that are released."
What is our primary use case?
I use Microsoft 365 Business for my daily work activities, including tasks like sharing documents.
What is most valuable?
This is a user-friendly product that is easy to use.
I like that its usage is widespread, and a lot of companies use it.
What needs improvement?
Sometimes we have trouble with the updates that are released.
For how long have I used the solution?
I have been using Microsoft 365 Business for several years.
What do I think about the stability of the solution?
This is a stable solution and we plan to continue using it.
What do I think about the scalability of the solution?
Microsoft 365 Business is scalable and we have approximately 200 users.
How are customer service and technical support?
I have not had experience with Microsoft support.
Which solution did I use previously and why did I switch?
Prior to Microsoft 365 Business, we used similar products that were also from Microsoft.
How was the initial setup?
I did not have any trouble with the installation, although sometimes I have trouble with the updates.
What about the implementation team?
We have an in-house team of IT specialists for deployment, maintenance, and providing internal support. There are three people in the team and they support all of our products, not just Microsoft 365.
What's my experience with pricing, setup cost, and licensing?
The cost of the subscription is fair.
What other advice do I have?
Overall, this is a good product and I am satisfied with the features that it has.
I would rate this solution a nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Microsoft 365 Business
January 2026
Learn what your peers think about Microsoft 365 Business. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
881,821 professionals have used our research since 2012.
Business Transformation and Automation Manager at a tech services company with 201-500 employees
Integrates well, easy to use, and a good user experience that promotes collaboration
Pros and Cons
- "We like anything that enables collaboration. Working on documents in parallel meetings, and online meetings."
- "The cost estimation can be difficult."
What is our primary use case?
We use this solution to stay connected, to share documents in a secure way.
What is most valuable?
We like anything that enables collaboration. Working on documents in parallel meetings, and online meetings.
Compared with others, it has better integration, easier to use, and a better experience.
What needs improvement?
The cost estimation can be difficult.
For how long have I used the solution?
I have been using Microsoft 365 Business for two years.
We are using the latest version.
What do I think about the stability of the solution?
In the two years that we have been using this solution, it has been very stable.
What do I think about the scalability of the solution?
It's a scalable solution.
We have 200 users in our organization.
We plan to continue using this product. Also, part of our company is working in Google. We are planning to move from Google to Microsoft.
How are customer service and technical support?
Personally, I have not used technical support, but I have not heard any complaints from my colleagues.
Which solution did I use previously and why did I switch?
We have only tested Microsoft and Google, two years ago.
We use Jira for project management.
We have also been using older versions of Microsoft.
How was the initial setup?
The initial setup is straightforward.
It only takes a matter of minutes to deploy.
What about the implementation team?
We completed the deployment ourselves.
What's my experience with pricing, setup cost, and licensing?
It's pretty difficult to make a cost estimation, in cases where we need additional features.
It might be out of the budget, and sometimes the extra price can surprise you.
I think predictability in terms of costs.
Overall it could be cheaper, as many times the additional features cost a lot and we are thinking twice about using them.
What other advice do I have?
It is very stable, even during the period when everyone was working from home. I would recommend this solution to others. We got great value out of it.
I would rate this solution a nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Analyst at a pharma/biotech company with 10,001+ employees
Secure, easy to manage, stable, scalable, and easy to install
Pros and Cons
- "You can easily connect to this application with minimal bandwidth."
- "The time synchronization with the internet could be better, as well as the application architecture."
What is our primary use case?
We use this solution for Windows applications, in particular, Outlook for email.
What is most valuable?
The features of this product are okay.
You can easily connect to this application with minimal bandwidth.
You can easily manage all of the applications including MS Office Applications and Outlook through the internet.
It's a secure application.
What needs improvement?
The time synchronization with the internet could be better, as well as the application architecture.
As it is implemented on the cloud, some of the policies need to be integrated. Also, It takes some time to synchronize. It seems to replicate in eight to twelve hours within a 24-hour duration.
For how long have I used the solution?
I have been using Microsoft 365 Business for five or six years.
What do I think about the stability of the solution?
I do not have any issues with the stability of this solution.
What do I think about the scalability of the solution?
It's a scalable solution.
How are customer service and technical support?
We have our technical team, who updates the solution and contacts technical support if any issues come up.
They coordinate with the technicians.
How was the initial setup?
The initial setup is straightforward. It is not complex.
It took approximately five hours to deploy.
We have approximately 20 engineers to deploy and maintain this solution.
What other advice do I have?
It's a good product. I would rate this solution an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Lead Business Analyst at a computer software company with 10,001+ employees
Stable with good integration capabilities and an easy to use interface
Pros and Cons
- "The solution is stable."
- "It would be ideal if there were fewer features. I'd like it better if it had a watered-down version where you didn't have to have all of this extra stuff included."
What is our primary use case?
I primarily use the solution for documents and email.
What is most valuable?
I've used Microsoft for the last maybe 25 years to 30 years. I just use it due to the fact that that's what we're using at work. I have no choice. That's what we're using. Overall, over the years, I've been happy to use it. After so long, I've grown comfortable with the interface and how it works.
The solution is stable.
The solution has amazing integration, however, I never use that aspect.
What needs improvement?
I've used the solution for so long, I am very comfortable with it. I don't recall feeling anything was missing in terms of features or capabilities.
It would be ideal if there were fewer features. I'd like it better if it had a watered-down version where you didn't have to have all of this stuff included. It would just be easier to find the things that you use all the time if that were the case. For example, it has a lot of mail features I have no need for.
For how long have I used the solution?
I've been using the solution for years. It's been a while. I'm not sure of the exact amount of time. It might be as much as 25 to 30 years, at least as far as using Microsoft is concerned.
What do I think about the stability of the solution?
The product is stable. There are no bugs and glitches. It doesn't crash or freeze. In general, it's reliable and the performance is good. I have no complaints.
What do I think about the scalability of the solution?
I can't speak to the scalability. It's not something I handle directly or make decisions around. I've never tried to scale the solution. It's simply on my laptop and I work on it. That's about the extent of my involvement.
We have an organization of 8,000 people. Likely, everyone in the company is using it to some extent.
While I am not a decision-maker in the company, it's likely we will continue to keep using the product.
How are customer service and technical support?
I've never reached out to technical support. I can't speak to how helpful or responsive they are.
How was the initial setup?
IT deploys the solution for us, the users. I'm not sure how the initial setup happened.
When I received the laptop, the solution was already installed and ready to go.
I can't speak to what type of maintenance is needed if any. it's not an aspect of the solution I handle.
What about the implementation team?
Our IT team handled the implementation process.
What's my experience with pricing, setup cost, and licensing?
I don't pay for the solution directly. Likely, my employer does. I don't deal with the pricing or licensing aspects of the solution.
Which other solutions did I evaluate?
I'm not sure if our organization looked at any other options before choosing this solution. I'm not a part of that decision-making process.
What other advice do I have?
I'm not sure which version of the solution we're currently using. I don't know the version number off-hand.
I'd recommend this solution to other organizations. I'd rate it ten out of ten. It's worked well for me and I'm very comfortable with the product.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Sap Advanced Business Application Programming Developer at a tech services company with 11-50 employees
Stable, scalable, easy to install, and available on-cloud
Pros and Cons
- "It is on-cloud."
- "It can have more integrations with other platforms."
What is our primary use case?
We use it for sharing documents among ourselves. These documents are available on all devices where I log in with my account. We are using the latest version of Microsoft 365 Business.
What is most valuable?
It is on-cloud.
What needs improvement?
It can have more integrations with other platforms.
For how long have I used the solution?
We have been using this solution for one year in this company.
What do I think about the stability of the solution?
It is stable.
What do I think about the scalability of the solution?
It is scalable. We have around 40 users.
How are customer service and technical support?
I did not have any problems so far.
Which solution did I use previously and why did I switch?
I used Lotus Notes with Webex in another company.
How was the initial setup?
Its installation is straightforward and easy. It didn't take more than five minutes.
What about the implementation team?
I did it myself.
What's my experience with pricing, setup cost, and licensing?
Its cost is fine because I have a lot of devices in my account.
What other advice do I have?
I would 100% recommend this solution. I will keep using this solution.
I would rate Microsoft 365 Business a nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Vice President at a tech services company with 51-200 employees
Good calendar integration and it meets all of my requirements, but it should be more secure
Pros and Cons
- "This is a good product that meets all of my requirements."
- "Office 365 could be more secure."
What is our primary use case?
We are primarily using it for multiple things, including setting up meetings and calendar integration.
What is most valuable?
This is a good product that meets all of my requirements.
What needs improvement?
Office 365 could be more secure.
For how long have I used the solution?
I have been using Microsoft 365 Business for a few years. I joined my current company about two months ago, and have been using it here since that time.
What do I think about the stability of the solution?
This is a stable product.
What do I think about the scalability of the solution?
Office 365 is scalable. We have more than 2,000 users.
How are customer service and technical support?
I have not needed to contact the technical support from Microsoft.
How was the initial setup?
When I was given my laptop, this solution was pre-configured.
What about the implementation team?
Our in-house IT team is responsible for deployment and maintenance.
What other advice do I have?
I would rate this solution a seven out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Product Manager at a tech services company with 1,001-5,000 employees
Good productivity, a nice set of Microsoft applications on offer, and easily accessible online
Pros and Cons
- "I like the fact that everything is online. It makes the solution very accessible."
- "I thought that Skype was a part of the product's offering, however, it's my understanding that that is not the case."
What is our primary use case?
We primarily use the solution due to the fact that we use Microsoft. We use the various applications on the solution. We use it for our business.
What is most valuable?
The storage aspect of the solution is very useful for us.
I like that all the Microsoft applications, for the most part, are a part of it - including the Microsoft Office suite of applications. Our email is also included in it. Teams may also be a part of the solution - or it might be a part of Office 360. I'm not 100% certain. Either way, it has a huge umbrella of applications under it. The solution offers close integration with each and every Microsoft product. It's important.
The productivity of the solution is very good due to the fact that so many applications are all in one place and integrated together.
I like the fact that everything is online. It makes the solution very accessible.
What needs improvement?
I thought that Skype was a part of the product's offering, however, it's my understanding that that is not the case.
The Teams product in itself needs to be improved. It's not as robust as other communication tools, such as Zoom. It's unstable and it crashes often. It's been an issue throughout lockdown. They seem to have made updates on the product and yet it hasn't really improved too much.
For how long have I used the solution?
I've been using the solution for between six months and a year or so at this point. It hasn't been that long.
What do I think about the stability of the solution?
The solution is reasonably stable, aside from the Teams aspect of the solution. That part is unstable. It crashes when you use it. It's not as stable as Zoom, for example.
What do I think about the scalability of the solution?
The scalability of Teams is limited. If you add too many people, it will crash. If you're doing a presentation and communicating with a group of people, it tends to fail. I need to send my presentations ahead of time so that I don't compromise on my delivery during a session.
Overall, the solution is used company-wide. I'm not sure how many people are on it at any given time.
How are customer service and technical support?
I haven't dealt directly with technical support. I can't speak to how knowledgeable or responsive they are.
We have our own internal technical support team. If I need help, I would be directed to them specifically. The issues I've dealt with have all been handled internally.
Which solution did I use previously and why did I switch?
We previously used WebEx.
How was the initial setup?
I did not directly deal with the initial implementation. Someone handled the setup for me. I can't speak to how easy or difficult the process is or how quickly the deployment happens.
What's my experience with pricing, setup cost, and licensing?
We pay a license fee in order to have this solution, however, that is handled by corporate. I don't know how many licenses we have on hand or how much we pay to Microsoft.
What other advice do I have?
I'm a customer and end-user.
I'm not sure which version of the solution we're using. I don't know the version number.
I presume that we intend to continue to use the solution going forward.
I'd rate the solution at an eight out of ten. If the Microsoft Teams portion was more stable, I would rate it higher.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Download our free Microsoft 365 Business Report and get advice and tips from experienced pros
sharing their opinions.
Updated: January 2026
Popular Comparisons
Google Workspace
Kiteworks
Dropbox Business - Enterprise
Office 365
Amazon WorkDocs
Cisco Meraki Systems Manager (MDM+EMM)
Scalefusion
Google Drive Enterprise
BMC Helix Client Management
Hexnode UEM
Windows Autopilot
Buyer's Guide
Download our free Microsoft 365 Business Report and get advice and tips from experienced pros
sharing their opinions.
Quick Links
Learn More: Questions:
- What is the best way to ensure data loss prevention with Microsoft 365?
- What are the best-practices for migrating to Microsoft 365?
- VMware AirWatch vs SOTI MobiControl: What are the Main Differences?
- Parallels 2X MDM end of life - need a replacement - possibly also track transportation vehicles
- When evaluating Mobile Device Management, what aspect do you think is the most important to look for?
- How to be GDPR compliant on mobile devices and how to avoid private backup?
- Do we need Jamf MDM?
- Why is Mobile Device Management (MDM) important for companies?














