We use this solution to stay connected, to share documents in a secure way.
Business Transformation and Automation Manager at a tech services company with 201-500 employees
Integrates well, easy to use, and a good user experience that promotes collaboration
Pros and Cons
- "We like anything that enables collaboration. Working on documents in parallel meetings, and online meetings."
- "Compared with others, it has better integration, is easier to use, and provides a better experience."
- "The cost estimation can be difficult."
- "It's pretty difficult to make a cost estimation, in cases where we need additional features."
What is our primary use case?
What is most valuable?
We like anything that enables collaboration. Working on documents in parallel meetings, and online meetings.
Compared with others, it has better integration, easier to use, and a better experience.
What needs improvement?
The cost estimation can be difficult.
For how long have I used the solution?
I have been using Microsoft 365 Business for two years.
We are using the latest version.
Buyer's Guide
Microsoft 365 Business
March 2026
Learn what your peers think about Microsoft 365 Business. Get advice and tips from experienced pros sharing their opinions. Updated: March 2026.
885,264 professionals have used our research since 2012.
What do I think about the stability of the solution?
In the two years that we have been using this solution, it has been very stable.
What do I think about the scalability of the solution?
It's a scalable solution.
We have 200 users in our organization.
We plan to continue using this product. Also, part of our company is working in Google. We are planning to move from Google to Microsoft.
How are customer service and support?
Personally, I have not used technical support, but I have not heard any complaints from my colleagues.
Which solution did I use previously and why did I switch?
We have only tested Microsoft and Google, two years ago.
We use Jira for project management.
We have also been using older versions of Microsoft.
How was the initial setup?
The initial setup is straightforward.
It only takes a matter of minutes to deploy.
What about the implementation team?
We completed the deployment ourselves.
What's my experience with pricing, setup cost, and licensing?
It's pretty difficult to make a cost estimation, in cases where we need additional features.
It might be out of the budget, and sometimes the extra price can surprise you.
I think predictability in terms of costs.
Overall it could be cheaper, as many times the additional features cost a lot and we are thinking twice about using them.
What other advice do I have?
It is very stable, even during the period when everyone was working from home. I would recommend this solution to others. We got great value out of it.
I would rate this solution a nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Analyst at a pharma/biotech company with 10,001+ employees
Secure, easy to manage, stable, scalable, and easy to install
Pros and Cons
- "You can easily connect to this application with minimal bandwidth."
- "You can easily manage all of the applications including MS Office Applications and Outlook through the internet."
- "The time synchronization with the internet could be better, as well as the application architecture."
- "The time synchronization with the internet could be better, as well as the application architecture."
What is our primary use case?
We use this solution for Windows applications, in particular, Outlook for email.
What is most valuable?
The features of this product are okay.
You can easily connect to this application with minimal bandwidth.
You can easily manage all of the applications including MS Office Applications and Outlook through the internet.
It's a secure application.
What needs improvement?
The time synchronization with the internet could be better, as well as the application architecture.
As it is implemented on the cloud, some of the policies need to be integrated. Also, It takes some time to synchronize. It seems to replicate in eight to twelve hours within a 24-hour duration.
For how long have I used the solution?
I have been using Microsoft 365 Business for five or six years.
What do I think about the stability of the solution?
I do not have any issues with the stability of this solution.
What do I think about the scalability of the solution?
It's a scalable solution.
How are customer service and technical support?
We have our technical team, who updates the solution and contacts technical support if any issues come up.
They coordinate with the technicians.
How was the initial setup?
The initial setup is straightforward. It is not complex.
It took approximately five hours to deploy.
We have approximately 20 engineers to deploy and maintain this solution.
What other advice do I have?
It's a good product. I would rate this solution an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Microsoft 365 Business
March 2026
Learn what your peers think about Microsoft 365 Business. Get advice and tips from experienced pros sharing their opinions. Updated: March 2026.
885,264 professionals have used our research since 2012.
Lead Business Analyst at a computer software company with 10,001+ employees
Stable with good integration capabilities and an easy to use interface
Pros and Cons
- "The solution is stable."
- "The product is stable."
- "It would be ideal if there were fewer features. I'd like it better if it had a watered-down version where you didn't have to have all of this extra stuff included."
- "It would be ideal if there were fewer features. I'd like it better if it had a watered-down version where you didn't have to have all of this stuff included."
What is our primary use case?
I primarily use the solution for documents and email.
What is most valuable?
I've used Microsoft for the last maybe 25 years to 30 years. I just use it due to the fact that that's what we're using at work. I have no choice. That's what we're using. Overall, over the years, I've been happy to use it. After so long, I've grown comfortable with the interface and how it works.
The solution is stable.
The solution has amazing integration, however, I never use that aspect.
What needs improvement?
I've used the solution for so long, I am very comfortable with it. I don't recall feeling anything was missing in terms of features or capabilities.
It would be ideal if there were fewer features. I'd like it better if it had a watered-down version where you didn't have to have all of this stuff included. It would just be easier to find the things that you use all the time if that were the case. For example, it has a lot of mail features I have no need for.
For how long have I used the solution?
I've been using the solution for years. It's been a while. I'm not sure of the exact amount of time. It might be as much as 25 to 30 years, at least as far as using Microsoft is concerned.
What do I think about the stability of the solution?
The product is stable. There are no bugs and glitches. It doesn't crash or freeze. In general, it's reliable and the performance is good. I have no complaints.
What do I think about the scalability of the solution?
I can't speak to the scalability. It's not something I handle directly or make decisions around. I've never tried to scale the solution. It's simply on my laptop and I work on it. That's about the extent of my involvement.
We have an organization of 8,000 people. Likely, everyone in the company is using it to some extent.
While I am not a decision-maker in the company, it's likely we will continue to keep using the product.
How are customer service and technical support?
I've never reached out to technical support. I can't speak to how helpful or responsive they are.
How was the initial setup?
IT deploys the solution for us, the users. I'm not sure how the initial setup happened.
When I received the laptop, the solution was already installed and ready to go.
I can't speak to what type of maintenance is needed if any. it's not an aspect of the solution I handle.
What about the implementation team?
Our IT team handled the implementation process.
What's my experience with pricing, setup cost, and licensing?
I don't pay for the solution directly. Likely, my employer does. I don't deal with the pricing or licensing aspects of the solution.
Which other solutions did I evaluate?
I'm not sure if our organization looked at any other options before choosing this solution. I'm not a part of that decision-making process.
What other advice do I have?
I'm not sure which version of the solution we're currently using. I don't know the version number off-hand.
I'd recommend this solution to other organizations. I'd rate it ten out of ten. It's worked well for me and I'm very comfortable with the product.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Sap Advanced Business Application Programming Developer at a tech services company with 11-50 employees
Stable, scalable, easy to install, and available on-cloud
Pros and Cons
- "It is on-cloud."
- "We use it for sharing documents among ourselves, and these documents are available on all devices where I log in with my account."
- "It can have more integrations with other platforms."
- "It can have more integrations with other platforms."
What is our primary use case?
We use it for sharing documents among ourselves. These documents are available on all devices where I log in with my account. We are using the latest version of Microsoft 365 Business.
What is most valuable?
It is on-cloud.
What needs improvement?
It can have more integrations with other platforms.
For how long have I used the solution?
We have been using this solution for one year in this company.
What do I think about the stability of the solution?
It is stable.
What do I think about the scalability of the solution?
It is scalable. We have around 40 users.
How are customer service and technical support?
I did not have any problems so far.
Which solution did I use previously and why did I switch?
I used Lotus Notes with Webex in another company.
How was the initial setup?
Its installation is straightforward and easy. It didn't take more than five minutes.
What about the implementation team?
I did it myself.
What's my experience with pricing, setup cost, and licensing?
Its cost is fine because I have a lot of devices in my account.
What other advice do I have?
I would 100% recommend this solution. I will keep using this solution.
I would rate Microsoft 365 Business a nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Deputy Manager at a tech services company with 51-200 employees
Stable with good dashboards and an easy initial setup
Pros and Cons
- "The stability of the product is excellent."
- "They've made everything very easy and intuitive."
- "The pricing of the solution could be better."
- "The pricing of the solution could be better."
What is our primary use case?
I primarily use the solution for email.
What is most valuable?
The solution's dashboard is its most valuable aspect.
The product is very user-friendly in general. It's not complicated to use. They've made everything very easy and intuitive.
The product is very direct. Having the application on the phone, downloading it to your mobile device, makes it also easier to connect to your email, to receive an email, and of course, send emails. Since it's on your device, you can use it remotely and have access to everything you need.
The product is very secure. It's safe to use and Microsoft offers good security to protect its users.
The stability of the product is excellent.
You can scale the solution if you need to.
The initial setup is not a complicated process. The cloud makes it very easy.
What needs improvement?
The pricing of the solution could be better. They should work to make the costs more competitive.
In the off-chance there is a shutdown, it would be ideal if Microsoft provided some sort of alternative in order for businesses to keep functioning while the situation is dealt with. Even if it is down for ten minutes across an organization, it could prove costly.
For how long have I used the solution?
I'm not sure how long I've been using the solution. IT had it installed on my device. I've likely been using the solution for one year.
What do I think about the stability of the solution?
The product is quite stable. There are no bugs or glitches. It doesn't crash or freeze. It's quite reliable.
What do I think about the scalability of the solution?
The solution scales well. Of course, you can add more users whenever you need to. For example, if someone has an account, you can just add new users to it. If you are a company of 50, you may originally purchase 50 licenses. However, if you add 10 more employees, you can buy additional, licenses for 10 people. It's very easy to expand.
Currently, we have about 50 users, more or less, in our organization.
Which solution did I use previously and why did I switch?
I've used Gmail in the past, however, I find the Microsoft product to be much more refined.
How was the initial setup?
The initial installation is not complicated. It's in the cloud, and therefore, it's mainly, for example, just creating a user account. On one side, the account is created, then the order is just to add in user information. That's it. There's nothing to install. It's more like creating accounts for the users. Automatically, they will receive an email to alert them an account has been created for them. After that, they can start using it.
It wouldn't take more than a day to finish setting everything up.
You only need one person to deploy the solution.
The maintenance is minimal. You would only need about one person to manage it.
What's my experience with pricing, setup cost, and licensing?
The solution could be cheaper and more reasonably priced.
We pay for our licenses on a yearly basis.
What other advice do I have?
I'm an end-user of the product. I don't have a business relationship with Microsoft.
I'm using the latest version of the solution.
I would recommend that everyone downloads the mobile application, as it makes it so easy to access and use.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Technical Director at a security firm with 51-200 employees
A perfect and feature-rich product with best technical support and straightforward installation
Pros and Cons
- "I like everything. For me, this is a perfect product. It is rich in terms of features, and new functionalities are available very often. It is super straightforward to install, and their technical support is the best that I've ever seen."
- "I like everything; for me, this is a perfect product, it is rich in terms of features, and new functionalities are available very often."
- "It could be cheaper, but I don't know if this is possible."
- "It could be cheaper, but I don't know if this is possible."
What is our primary use case?
We are using it for all products inside this package, such as online SharePoint, Microsoft Outlook, Excel, and Word.
What is most valuable?
I like everything. For me, this is a perfect product. It is rich in terms of features, and new functionalities are available very often.
It is super straightforward to install, and their technical support is the best that I've ever seen.
What needs improvement?
It could be cheaper, but I don't know if this is possible.
For how long have I used the solution?
I have been using this solution for four years.
What do I think about the stability of the solution?
It is stable.
What do I think about the scalability of the solution?
It is scalable. We have around 70 users. In one company, we have around 20 users, and in another company, we have around 50 users. We will keep using this solution.
How are customer service and technical support?
Their technical support is very good. It is the best I've ever seen. I have not received such a level of support for any product that I have used in the past. Their response time is less than half an hour after the first call. Sometimes, I have received a call back in 10 minutes. Their knowledge and support are at a high-level.
How was the initial setup?
Its installation is super straightforward. The deployment duration depends on the number of users.
What about the implementation team?
I installed it myself.
What's my experience with pricing, setup cost, and licensing?
It could be cheaper. Its licensing is on a yearly basis.
Which other solutions did I evaluate?
We didn't evaluate other solutions.
What other advice do I have?
I would definitely recommend this solution to others. I would rate Microsoft 365 Business an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Fast implementation of business solutions, easy to set up and good integration capabilities.
Pros and Cons
- "The initial setup is pretty simple."
- "We save significant time and cost and improve quality and capacity."
- "The pricing may be a bit high."
What is our primary use case?
We are building the WorkPoint 365 solution on top of Microsoft 365. It is being used for managing all unstructured information; document management, project management, contract management, HR, quality management and any other business solution in need of document or case management. We fully integrate the solution to Teams, Outlook, Office, the Power Platform, Power BI and other business applications, incl. ERP.
How has it helped my organization?
It has made all unstructured information available anywhere, anytime. With the WOrkPoint 365 solution we have full integration between Microsoft 365 components like Teams, Power Platform, etc.
What is most valuable?
From our side, the solution's most valuable aspect is the integration to the different tools around it now - such as Power BI, Teams and Power Platform and all the other products that become a total integrated solution when you're working with WorkPoint 365.
The solution is fast and performing well.
Both on the usability side and integration side and especially around AI with Microsoft's new product VIVA, the solution is very interesting.
The initial setup is pretty simple.
What needs improvement?
The solution is improved now by adding still more AI based features, and that will of very interesting to follow. Integrating to Microsoft's new VIVA products enables fantastic new features.
For how long have I used the solution?
We've been using the solution since the very beginning. It's been since around 2004 at this point. It's been as much as 15 years or so.
What do I think about the stability of the solution?
The solution is stable. There are no bugs or glitches. It doesn't crash or freeze. It's good overall.
What do I think about the scalability of the solution?
We have tools to overcome any scalability issues and the solution is in use with 1000's of users. We have a long experience with providing solutions in this space and we see customers running mission-critical solutions that have thousands of users. We have found a way around scalability issues, for us, scalability isn't a problem.
Which solution did I use previously and why did I switch?
No.
How was the initial setup?
The initial setup is not overly complex. It's very easy to use for users. There's of course some consideration to think about from an IT perspective and from an architecture and governance angle, but the WOrkPoint 365 solution enables good governance.
In general, however, a company shouldn't have any issues with the implementation.
Support is available.
What about the implementation team?
Many SIs have skills.
What was our ROI?
We save significant time and cost and improve quality and capacity. Th fact that all information lige documents, mails, chats drawings, etc. is available in one place is invaluable for the business.
What's my experience with pricing, setup cost, and licensing?
It's competitively priced compered to what you get.
Which other solutions did I evaluate?
Several other technologies was evaluated.
What other advice do I have?
We are a Microsoft Gold partner.
While we deploy to the cloud, we do have clients that use the on-premises deployment model.
Our company provides functions on top of Microsoft 365. That means that we obviously fill some gaps and we have developed specific solutions for document management and cache management and project management and stuff like that. We are adding functions to Office 365 and Microsoft 365 with WorkPoint 365.
I'd advise that other organizations should think of it as a platform. It's a platform where you can actually start in one place and develop in so many other areas with WorkPoint 365.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Vice President at a tech services company with 51-200 employees
Good calendar integration and it meets all of my requirements, but it should be more secure
Pros and Cons
- "This is a good product that meets all of my requirements."
- "This is a good product that meets all of my requirements."
- "Office 365 could be more secure."
- "Office 365 could be more secure."
What is our primary use case?
We are primarily using it for multiple things, including setting up meetings and calendar integration.
What is most valuable?
This is a good product that meets all of my requirements.
What needs improvement?
Office 365 could be more secure.
For how long have I used the solution?
I have been using Microsoft 365 Business for a few years. I joined my current company about two months ago, and have been using it here since that time.
What do I think about the stability of the solution?
This is a stable product.
What do I think about the scalability of the solution?
Office 365 is scalable. We have more than 2,000 users.
How are customer service and technical support?
I have not needed to contact the technical support from Microsoft.
How was the initial setup?
When I was given my laptop, this solution was pre-configured.
What about the implementation team?
Our in-house IT team is responsible for deployment and maintenance.
What other advice do I have?
I would rate this solution a seven out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Updated: March 2026
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