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Senior Manager - RPA & Transition at a financial services firm with 10,001+ employees
Real User
Apr 30, 2021
An enterprise business solution that provides data security and more storage
Pros and Cons
  • "I like the user interface. It's pretty good. Data security is also there, and it gives you more storage space. It supports iOS and Android, which is good."
  • "I like the user interface, it's pretty good, data security is also there, and it gives you more storage space, and it supports iOS and Android, which is good."
  • "It would be better if Microsoft supported more integrations."
  • "It would be better if Microsoft supported more integrations."

What is our primary use case?

We use it mainly for messaging and data storage. Mainly for storing OneDrive data.

What is most valuable?

I like the user interface. It's pretty good. Data security is also there, and it gives you more storage space. It supports iOS and Android, which is good.

What needs improvement?

It would be better if Microsoft supported more integrations.

For how long have I used the solution?

I have been using Microsoft 365 Business for a couple of years.

Buyer's Guide
Microsoft 365 Business
April 2026
Learn what your peers think about Microsoft 365 Business. Get advice and tips from experienced pros sharing their opinions. Updated: April 2026.
894,668 professionals have used our research since 2012.

What do I think about the scalability of the solution?

It's a scalable solution. We have over 65,000 users at the moment.

How was the initial setup?

The initial setup and deployment are easy.

What about the implementation team?

Nobody will implement this solution for you, whether you're a company or not. If you get a laptop, it's pre-installed. But if you do it from your home, doing your own DIYs, and you have mobile phones, your home laptops, and you need to install it on your own, you can do it. It's easy if you're familiar with Microsoft products.

What other advice do I have?

I would recommend this solution to potential users.

On a scale from one to ten, I would give Microsoft 365 Business an eight. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1556808 - PeerSpot reviewer
ASM at a healthcare company with 51-200 employees
Real User
Apr 29, 2021
A stable and scalable enterprise office solution that requires zero maintenance
Pros and Cons
  • "I like that there's no maintenance involved."
  • "Everything comes as a bundle, and it helps us."
  • "The price could be better."
  • "The price could be better."

What is our primary use case?

We use Microsoft 365 Business for mailing services. I used to use Teams, and it was helpful. There are always meetings and all those things happening within Teams.

What is most valuable?

I like that there's no maintenance involved. It's perfect. Obviously, there's no headache of maintaining the licenses. Everything comes as a bundle, and it helps us.

What needs improvement?

The price could be better.

For how long have I used the solution?

I have been using Microsoft 365 Business for about two or three years.

What do I think about the stability of the solution?

Microsoft 365 Business is stable. We haven't had any issues.

What do I think about the scalability of the solution?

Microsoft 365 Business is scalable. We have over 75 users at the moment.

How was the initial setup?

The initial setup is straightforward.

What about the implementation team?

We implemented this solution by ourselves. We have about five to ten technical team members working with this solution.

What's my experience with pricing, setup cost, and licensing?

It could be cheaper. It's cloud-based, and we pay a yearly subscription.

What other advice do I have?

I would definitely recommend this solution to potential users.

On a scale from one to ten, I would give Microsoft 365 Business a nine.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Microsoft 365 Business
April 2026
Learn what your peers think about Microsoft 365 Business. Get advice and tips from experienced pros sharing their opinions. Updated: April 2026.
894,668 professionals have used our research since 2012.
it_user1554336 - PeerSpot reviewer
Global Data Protection/Privacy Manager, FIP, CIPP/E, CIPM, CISSP at a manufacturing company with 10,001+ employees
Real User
Apr 28, 2021
A complete productivity solution for small and medium-sized businesses
Pros and Cons
  • "Teams and SharePoint are both great."
  • "Our entire company uses this solution — roughly 25,000 people."
  • "There should be more alignment between Windows solutions, mobile solutions, and web solutions."
  • "There should be more alignment between Windows solutions, mobile solutions, and web solutions. That way the user experience is always the same."

What is our primary use case?

Our entire company uses this solution — roughly 25,000 people. We use Microsoft 365 Business for email, for example. 

We definitely plan to keep using this solution. 

What is most valuable?

Teams and SharePoint are both great. 

What needs improvement?

There should be more alignment between Windows solutions, mobile solutions, and web solutions. That way the user experience is always the same. Currently, a Windows solution is very powerful whereas the mobile experience is basic.

How are customer service and technical support?

I can't comment on support as I have never had to contact them.

How was the initial setup?

As this is a cloud-based solution, there is no setup required.

What's my experience with pricing, setup cost, and licensing?

The licensing could probably be cheaper, but I have nothing to compare it to. 

What other advice do I have?

As an end-user, I would give Microsoft 365 Business an overall rating of nine out of ten — I am very happy with it. 

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1562526 - PeerSpot reviewer
Head of Practice at a tech services company with 501-1,000 employees
Real User
Apr 26, 2021
Stable and flexible with an easy initial setup
Pros and Cons
  • "The installation process is very straightforward."
  • "Overall, the solution is very good, it's a stable product, quite a flexible solution, and we've found it to be easy to use, even for those who don't necessarily always use Microsoft products."
  • "It would be nice if we had the option to open a document even if it was created with another application."
  • "It would be nice if we had the option to open a document even if it was created with another application."

What is our primary use case?

We primarily use the solution on a daily basis for work-related activities.

What is most valuable?

Overall, the solution is very good.

It's a stable product.

It's quite a flexible solution.

We've found the solution to be easy to use, even for those who don't necessarily always use Microsoft products.

The installation process is very straightforward.

What needs improvement?

So far, everything has been very good in terms of usage. I can't think of an area where it could be improved. It's not missing any features at all. It's quite a complete solution.

It would be nice if we had the option to open a document even if it was created with another application. For example, we use both Google Docs and Microsoft Docs. When we send documents, we need to be aware of what application the person receiving the document will be using. If I know someone is using Microsft, I'll send the document to them in Microsoft. However, it would be nice if I could send them a Google Doc and they would still be able to open and access it in Microsoft. 

For how long have I used the solution?

I've been using the solution for about four years at this point. It's been a while.

What do I think about the scalability of the solution?

I'm not sure of how many users are on the solution currently.

It's my understanding that we do have plans to increase usage in the future. 

How are customer service and technical support?

I don't have any experience with Microsoft's technical support. I can't speak to how helpful or responsive they are. I don't have enough experience to form an opinion.

Which solution did I use previously and why did I switch?

While we didn't previously use a different solution, we are actively using Google products currently. We use a lot of Google Docs and Google Sheets.

How was the initial setup?

The initial setup was not overly complex or difficult. It was pretty straightforward and very easy.

I cannot recall how long it took to actually deeply the solution. It might have been only a few hours or so.

What other advice do I have?

I'm not sure which version of the solution we are using. It's my understanding that it is an older version and not necessarily the latest. 

I would rate the solution at a ten out of ten. We've been quite pleased with its capabilities overall.

I would recommend this solution to other users. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
it_user1556859 - PeerSpot reviewer
Associate Director at a comms service provider with 10,001+ employees
Real User
Apr 24, 2021
Easy to share, good data backup functionality, and it is easy to install
Pros and Cons
  • "I can use it to access my data from wherever I want, which is a very good feature."
  • "The data backup is very good; I can use it to access my data from wherever I want, which is a very good feature."
  • "It should be more secure."
  • "It should be more secure."

What is our primary use case?

I use this solution for sharing data, and data backup.

What is most valuable?

The data backup is very good. I can use it to access my data from wherever I want, which is a very good feature.

It's easy to share.

What needs improvement?

It should be more secure.

For how long have I used the solution?

I have been using Microsoft 365 Business for a couple of years.

We are using the latest version.

What do I think about the stability of the solution?

It's a stable solution.

What do I think about the scalability of the solution?

It's a scalable product. We have 300 users in our organization and we plan to continue using it.

How are customer service and technical support?

We have not contacted technical support. We have not had any issues.

How was the initial setup?

The initials setup was straightforward. It's easy to install.

What's my experience with pricing, setup cost, and licensing?

I have no issues with the pricing and licensing is on a yearly basis.

What other advice do I have?

I have no problem recommending this solution.

I would rate Microsoft 365 Business an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1557483 - PeerSpot reviewer
Group Leader Workplace at a insurance company with 10,001+ employees
Real User
Apr 21, 2021
Easy to scale, with excellent technical support and good stability
Pros and Cons
  • "With Power BI and Power Applications you can do a lot of our automation within IT. It makes everything much quicker."
  • "With Power BI and Power Applications you can do a lot of our automation within IT, and it makes everything much quicker."
  • "The initial setup is slightly complex."
  • "The initial setup is slightly complex."

What is our primary use case?

We primarily use the solution for cooperation between employees and core team operations. It's the most important use case for us.

We use it for data exchange and data storage under One Drive, for example.

What is most valuable?

The automation capabilities on offer are very good. With Power BI and Power Applications you can do a lot of our automation within IT. It makes everything much quicker.

The product allows for a good overview of our data.

The stability has been very good so far.

As a software as a service model, it is very easy to scale as required.

Technical support is quite helpful and very responsive.

What needs improvement?

The cost could be a bit better.

Policy integration could be improved in the current infrastructure and the current applications.

The initial setup is slightly complex.

There could be better integration capabilities. This could be simplified. There are lots of applications that could potentially be integrated if only the capabilities were there to do so.

In general, we don't feel that there are any missing features per se. They do have a very good offering of applications.

For how long have I used the solution?

I've been using the solution for about three or so years. It's been a while at this point.

What do I think about the stability of the solution?

The solution has been very stable. We haven't had issues with bugs or glitches. I haven't found that it crashes or freezes. It's pretty reliable in terms of its performance.

What do I think about the scalability of the solution?

We have about 8,000 users on the solution currently. It has been easy to scale for us. We haven't had any problems in that regard. If a company needs to expand it, it can do so with relative ease. It's a software as a service model, which makes it easy to scale up or down.

How are customer service and technical support?

Technical support has been very good. They are very skillful people, and they really do try to help when you have queries. We've been very happy with the level of services we receive. They are very responsive. 

How was the initial setup?

The initial setup was pretty complex. There were a lot of interfaces to have a look at, and a lot of people were involved. Each had its own ideas as to how to best handle things. To bring everyone together and focused on one point was a challenge.  

The deployment process took about a year.

The maintenance isn't too bad. There are just regular checkups needed here or there. It's not intensive.

What about the implementation team?

We had assistance from the vendor. They were very helpful in terms of deploying the solution.

What's my experience with pricing, setup cost, and licensing?

The pricing is average, however, every product is expensive. We'd like it to be less, of course.

There aren't operational costs over and above the licensing, however, there are a few costs here and there that are extra - such as implementation costs and some special requirement costs.

What other advice do I have?

We are just a customer and an end-user. We don't have a business relationship with Microsoft.

We use universal updates. The solution is typically on the latest version. The cloud deployment is constantly automatically updated.

I would advise potential new users to prepare carefully on the business side. It's not just the technical implementation. It's how it will be used for business. There needs to be a plan in place. The most challenging part is simply making the business as a whole - including end-users - comfortable with the product. 

I would rate the solution at an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Project Specialist at integra software
Real User
Apr 21, 2021
Easy to use, stable, and has very good technical support
Pros and Cons
  • "The solution can scale well. A company can easily expand it."
  • "The solution is very easy to use, has some very good applications, is stable with good performance, scales well so a company can easily expand it, and the technical support is very good, helpful, and reliable."
  • "The solution could work to offer better security."
  • "The solution could work to offer better security."

What is our primary use case?

We primarily use the solution for office purposes.

What is most valuable?

The solution is very easy to use.

It has some very good applications.

We've found the solution to be stable. Its performance is good. 

The solution can scale well. A company can easily expand it. 

The technical support on offer is very good. We find them helpful and reliable. 

What needs improvement?

The pricing could be improved.

The solution could work to offer better security.

For how long have I used the solution?

I've been using the solution for many years at this point. It's been a while. 

What do I think about the stability of the solution?

The solution is very stable. It doesn't crash or freeze. there are no bugs or glitches. It's reliable in terms of performance.

What do I think about the scalability of the solution?

The solution is quite scalable. IF a company needs to expand it, it can do so with relative ease.

We have about 2,000 users on the solution currently.

How are customer service and technical support?

Technical support has been fine so far. We have no complaints. They are very helpful and responsive. We're satisfied with the level of support we get. 

How was the initial setup?

The initial setup is very straightforward. It's not complex at all. It's very easy and very fast. The deployment does not take long. 

What about the implementation team?

I'm able to handle the implementation myself. I did not need the assistance of an implementor or a consultant. I was able to handle everything in-house. 

What's my experience with pricing, setup cost, and licensing?

The licensing could be better. It's a bit costly.

We pay the license on a yearly basis.

What other advice do I have?

We are on the cloud version of the solution. We're always, therefore, on the latest version of the product.

I'd rate the solution at a ten of ten. I'm very pleased with its overall capabilities. 

I'd recommend the solution to other users, due to the fact that we have had such a positive experience. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1496412 - PeerSpot reviewer
ICT Manager at a hospitality company with 1,001-5,000 employees
Real User
Apr 21, 2021
A user-friendly business solution that is stable and scalable
Pros and Cons
  • "It is easy to use. Because it is cloud-based, in terms of the user, you are not really affected in terms of performance when you are out of sight."
  • "If you have been using Microsoft services, it becomes easier to move with this product."
  • "It could be more secure, but we have not really had issues with it in terms of its security."
  • "It could be more secure, but we have not really had issues with it in terms of its security."

What is our primary use case?

We are only using it for emails.

What is most valuable?

It is easy to use. Because it is cloud-based, in terms of the user, you are not really affected in terms of performance when you are out of sight. You are not your own desk here, so you are not really affected by the issues of speed or because you are out of the premises. It becomes very easy to use. If you have been using Microsoft services, it becomes easier to move with this product. I find it straightforward.

What needs improvement?

It could be more secure, but we have not really had issues with it in terms of its security.

For how long have I used the solution?

I have been using Microsoft 365 Business for two years.

What do I think about the stability of the solution?

Microsoft 365 Business is quite stable.

What do I think about the scalability of the solution?

It is a scalable solution.

How was the initial setup?

The initial setup is not that complicated. 

What's my experience with pricing, setup cost, and licensing?

I think that the price is fair. You can pay it quarterly, half-yearly, or yearly, depending on how many users you have and your turnover. I think we have been doing it every six months. 

What other advice do I have?

I think it is a very good product and would recommend new users to try it.

On a scale from one to ten, I would give Microsoft 365 Busines a nine.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free Microsoft 365 Business Report and get advice and tips from experienced pros sharing their opinions.
Updated: April 2026
Buyer's Guide
Download our free Microsoft 365 Business Report and get advice and tips from experienced pros sharing their opinions.