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reviewer1362099 - PeerSpot reviewer
Software Engineer at a comms service provider with 51-200 employees
Real User
Top 5Leaderboard
Very stable, easy to use, and simple to implement
Pros and Cons
  • "We've found the solution to be quite stable."
  • "It would be ideal if the licenses covered more devices. It would be nice if one license, for example, allowed a user to have it on at least five devices."

What is our primary use case?

We primarily use it in our company for business purposes. It's mandated that we use it. Our company uses it primarily for the Microsoft Office Suite - including Word, Excel, and PowerPoint. It is used for everyday work in the office.

What is most valuable?

We have found One Note and One Drive to be very useful applications.

The solution is very easy to use and is designed to be very user-friendly.

We've found the solution to be quite stable.

The scalability is good. It's been sufficient for our office needs.

The initial setup is extremely simple and straightforward.

What needs improvement?

The solution could provide us with more storage. It's always good to have more space available if we need it.

It would be ideal if the licenses covered more devices. It would be nice if one license, for example, allowed a user to access it from at least five devices.

Microsoft should add Visio to their business suite and not have it as a separate application.

For how long have I used the solution?

I've been using the solution for at least two years at this point. It's been a while.

Buyer's Guide
Microsoft 365 Business
May 2025
Learn what your peers think about Microsoft 365 Business. Get advice and tips from experienced pros sharing their opinions. Updated: May 2025.
851,823 professionals have used our research since 2012.

What do I think about the stability of the solution?

The solution, over, has been very stable. There are no bugs or glitches. It doesn't crash or freeze. Its performance has been reliable.

What do I think about the scalability of the solution?

The solution can scale well. It is my understanding that we have one terabyte of storage and I'm not yet filling it up completely. It's sufficient enough for us in terms of size and scope.

We have about 200 users on the solution currently.

We likely will expand the usage. If we add employees, we will add them to the solution. As the business grows, our use of this product likely will too.

How are customer service and support?

I've never been in touch with Microsoft's technical support. We have our own in-house IT engineers, and, if we run into any issues, we call them.

That said, there haven't been any issues with this product and therefore technical support hasn't really been required.

How was the initial setup?

The initial setup is not complex at all. It's very easy and quite straightforward. 

You just need an internet connection, a working account, and that's it. It's very fast to deploy.

What about the implementation team?

I set the solution up myself. I did not need the assistance of an integrator or consultant. It was very easy to handle without outside professional help.

What's my experience with pricing, setup cost, and licensing?

The solution offers different licensing options. My understanding is that they have a lifetime license as well. Although I use this solution through my company, if I were to purchase it myself, I would likely choose to go with a lifetime license.

What other advice do I have?

Our company provides us with Office 365 and I am using it on my phone, on my tablet, and on my laptop. I use the company account.

I'd rate the solution, on a scale from one to ten, at a nine. There isn't any other solution on the market currently that can compare to it or compete with it. 

I'd recommend the solution to other users and organizations.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Associate Partner at Inodev
Real User
A great solution for file sharing, project management, emailing, meetings, and more
Pros and Cons
  • "Integrating products and the overall communication between all functionalities is superb."
  • "The pricing model could be improved."

What is our primary use case?

We use Teams for organizing projects. We also use it for conference calls and integration with OneDrive and SharePoint, etc. As we also have an account in Dropbox for file sharing, we're duplicating costs. For this reason, we'll probably abandon Dropbox and convert everything to OneDrive and SharePoint. It must be SharePoint because it is above one data byte. We have to make the structure in SharePoint and migrate it. In short, we use it for file sharing, project management, emailing, meetings, and so on.

There are eight people in our company who use this solution — we have eight licenses. The technical team consists of just me for the time being. 

We plan to expand our use of this solution — we are contracting people. Within one or two years, we will probably double the number of licenses we have. 

What is most valuable?

It's integrated and the file version control is quite good. Integrating products and the overall communication between all functionalities is superb. As it's part of Excel, Word, and Outlook, it's quite easy for everyone to catch up.

For how long have I used the solution?

I have been using this solution for more than five years. 

What do I think about the stability of the solution?

Microsoft 365 Business is stable. 

Which solution did I use previously and why did I switch?

I've used a lot of products, including OpenOffice and other products for macOS applications. 

I find that Microsoft is more integrated. That's why it's easier to use Microsoft instead of the other ones.

How was the initial setup?

The initial installation is quite simple. It's probably one of the most simple installations I've encountered. The overall setup took roughly two hours. 

What about the implementation team?

I installed this solution by myself.

What's my experience with pricing, setup cost, and licensing?

The pricing model could be improved. Microsoft is always splitting the pricing for a lot of add-ons — it's complex to manage. Still, the licenses are available for a fair price.

What other advice do I have?

I would absolutely recommend this solution to others. Overall, on a scale from one to ten, I would give this solution a rating of nine. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Microsoft 365 Business
May 2025
Learn what your peers think about Microsoft 365 Business. Get advice and tips from experienced pros sharing their opinions. Updated: May 2025.
851,823 professionals have used our research since 2012.
reviewer1194768 - PeerSpot reviewer
Head of Business Intelligence, Analytics and Big Data Service Line at a computer software company with 10,001+ employees
Real User
Good ability to handle large files, a lot of online information, and useful Teams application for conferencing and messaging
Pros and Cons
  • "The most important feature of Microsoft 360 Business is Teams. We use it for our conference calls and messaging. Microsoft Teams reduces the number of emails that I have to send or receive. Microsoft 365 Business has been incredibly useful during this period because of the integration of Teams with Outlook and the ability to store and handle files of large dimensions."
  • "There are some security issues with the platform, and its security should be improved. We have to re-enter the username and password sometimes, which is quite boring for us. The usability of Outlook can be improved. Currently, it is a little bit limited and old-fashioned. They should think about the concept of dealing with emails in Teams. Teams and Outlook together will make it a complete platform. The Teams application is not user-friendly on mobile phones and should be improved."

What is most valuable?

The most important feature of Microsoft 360 Business is Teams. We use it for our conference calls and messaging. Microsoft Teams reduces the number of emails that I have to send or receive.

Microsoft 365 Business has been incredibly useful during this period because of the integration of Teams with Outlook and the ability to store and handle files of large dimensions.

What needs improvement?

There are some security issues with the platform, and its security should be improved. We have to re-enter the username and password sometimes, which is quite boring for us.

The usability of Outlook can be improved. Currently, it is a little bit limited and old-fashioned. They should think about the concept of dealing with emails in Teams. Teams and Outlook together will make it a complete platform.

The Teams application is not user-friendly on mobile phones and should be improved.

For how long have I used the solution?

I have been using this solution for more or less six months.

What do I think about the stability of the solution?

It is stable. It is more stable than before, and I have noticed an improvement in its stability.

How are customer service and technical support?

I am just a user, and I don't interact with their technical support. If required, I am able to find enough material on the internet.

What other advice do I have?

As a user, it is very good. There is also a lot of helpful material available on the internet.

I would rate Microsoft 365 Business an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
PeerSpot user
Lucas Lira - PeerSpot reviewer
Business Contact Center at ALOO TELECOM
Real User
I like the ability to have your documents saved in the cloud for extra protection against computer crashes

What is our primary use case?

  • Bringing together all sectors of the company with a single goal
  • Integration in the whole set of products: Like other cloud platforms, Microsoft has done a great job of integrating its products with each other and with other third-party platforms. So, we can achieve our goals.

How has it helped my organization?

The integration of all Microsoft products into the cloud gives us a lot of flexibility on a daily basis. The whole company integrates in a unified way.

What is most valuable?

  • Share our desktops and computers for remote troubleshooting
  • The ability to have your documents saved in the cloud for extra protection against computer crashes
  • The ease of using different applications like Excel and Word. They are very easy to use.

    What needs improvement?

    I think the Skype setup could be improved. It took a bit of research to figure out how to add a group of users, and we still needed each one to add the group. It would be nice to be able to administer this remotely.

    For how long have I used the solution?

    One to three years.

    What do I think about the stability of the solution?

    Pretty stable in most of its use so far.

    What do I think about the scalability of the solution?

    My impressions are the best possible; the tool has the power to raise production scalability without consequently raising costs.

    How are customer service and technical support?

    I needed the support just to clear some initial doubts. They were helpful and kind.

    Which solution did I use previously and why did I switch?

    Yes. The cost benefit of the current service.

    How was the initial setup?

    No. The initial setup was quite simple.

    What about the implementation team?

    No. Our internal team made the implementation.

    What's my experience with pricing, setup cost, and licensing?

    The cost benefit is well worth it. Support is effective.

    Which other solutions did I evaluate?

    Google G Suite only.

    What other advice do I have?

    Just it.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    PeerSpot user
    Solutions Consultant at a manufacturing company with 11-50 employees
    Real User
    Exchange Online feature is helpful
    Pros and Cons
    • "The Exchange Online plan is helpful. It's built into the email, like a security feature or AI that helps to manage email. It has helped my company and clients a lot."
    • "If Business 365's documentation were better, then the user could read it and fix their issues by themselves. Microsoft could also add some more detailed pop-up troubleshooting messages. When a user has a problem, the messages they get don't help much."

    What is our primary use case?

    It's a productivity suite, including Outlook email, Microsoft Teams, SharePoint, and OneDrive.

    What is most valuable?

    The Exchange Online plan is helpful. It's built into the email, like a security feature or AI that helps to manage email. It has helped my company and clients a lot.

    What needs improvement?

    If Business 365's documentation were better, then the user could read it and fix their issues by themselves. Microsoft could also add some more detailed pop-up troubleshooting messages. When a user has a problem, the messages they get don't help much. It would be better if the messages can troubleshoot the problem and show them exactly what the solution is. Microsoft could also add some additional training resources.

    For how long have I used the solution?

    I've been working with Business 365 for five years.

    What do I think about the stability of the solution?

    Business 365 is stable. 

    How are customer service and support?

    We've never had to contact Microsoft support.

    How was the initial setup?

    Implementing Business 365 is easy.

    What's my experience with pricing, setup cost, and licensing?

    Business 365's price is reasonable. They offer different packages, like the E3 and E5. Generally, the small package is good enough for my clients.

    What other advice do I have?

    I rate Business 365 nine out of 10.

    Disclosure: My company has a business relationship with this vendor other than being a customer: partner
    PeerSpot user
    reviewer1652886 - PeerSpot reviewer
    Solutions Architect at a tech vendor with 10,001+ employees
    MSP
    Real-time edit and update features are useful
    Pros and Cons
    • "The feature I find most valuable is Business 365's real-time edit and updates. You can share files, and it will automatically create the link for you."
    • "However, people might think it's unstable if it hasn't been set up correctly. If the IT team hasn't configured it right, then you'll have a hard time using the product itself."

    What is most valuable?

    The feature I find most valuable is Business 365's real-time edit and updates. You can share files, and it will automatically create the link for you.

    For how long have I used the solution?

    I've been using Business 365 for about two years.

    What do I think about the stability of the solution?

    So far, Business 365 has been stable. Microsoft has been around for quite some time already. However, people might think it's unstable if it hasn't been set up correctly. If the IT team hasn't configured it right, then you'll have a hard time using the product itself. That is what I felt prior to joining this company. I thought Business 365 wasn't good, but I realized that the IT team had set it up incorrectly. 

    What do I think about the scalability of the solution?

    I think Business 365 is scalable because everything is in the cloud right now.

    How are customer service and support?

    I haven't contacted Microsoft support. Typically, I do my own research about fixes online, so I don't need to contact Microsoft.

    How was the initial setup?

    I'm unsure about the setup because my company laptop had the solution already installed when I got it.  

    What other advice do I have?

    I rate Business 365 eight out of 10. It's a good product, but I can't really say whether it's the best, to be honest. But I'll rate it eight. Rating a product 10 means they don't need to improve anything. I rate it eight because Windows is constantly changing and improving it. 

    Which deployment model are you using for this solution?

    Hybrid Cloud
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    reviewer1656168 - PeerSpot reviewer
    Information Management Specialist at a government with 501-1,000 employees
    Real User
    Easy to use, scalable, and offers good technical support
    Pros and Cons
    • "The solution is easy to use."
    • "The solution needs to offer more integration capabilities with other systems and applications."

    What is our primary use case?

    I primarily use the product for business purposes. We use it mainly for Outlook and Microsoft applications. 

    What is most valuable?

    The solution is easy to use. 

    You can scale the solution.

    The installation is very easy and we found the deployment to be very fast.

    Technical support has been helpful in the past when we have needed to reach out. 

    What needs improvement?

    The product would be better if you could scale it more. 

    The solution needs to offer more integration capabilities with other systems and applications. 

    For how long have I used the solution?

    I've been using the solution for a few years now. It's been a while. It's not a new solution for me. 

    What do I think about the scalability of the solution?

    While you can scale the product to a certain extent, we would like to see more scalability potential. 

    We have 350 people using the solution currently.

    How are customer service and technical support?

    I've contacted technical support in the past. They're good. I found them to be helpful and responsive. I'm satisfied with the level of support I can get when I need to.

    Which solution did I use previously and why did I switch?

    We previously used an earlier version of Microsoft. We always use Microsoft. We did not use another kind of product before this.

    How was the initial setup?

    The installation process is very straightforward. It's not difficult or complex.

    The deployment happens quickly. We had it up and running in maybe ten to 15 minutes. 

    What about the implementation team?

    I've handled the installation on my own laptop in the past. I know how to install it. I don't need the assistance of a consultant or an integration. That said, for my company, for those types of business installations, I did not handle the setup directly.

    What other advice do I have?

    As a cloud-based solution, we are always on the latest version. It's updated automatically. We do not need to update it manually.

    I'd rate the solution at an eight out of ten. If it offered more integration with other applications, I'd rate it higher. 

    I would recommend the solution to other users and organizations. 

    Which deployment model are you using for this solution?

    Public Cloud
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    reviewer1515015 - PeerSpot reviewer
    General manager at a comms service provider with 501-1,000 employees
    Real User
    High performance, easy to use, and responsive technical support
    Pros and Cons
    • "The solution is easy to use and has good performance."
    • "Microsoft 365 Business could improve by having better integration with other platforms."

    What is our primary use case?

    We use Microsoft 365 Business within my company for many purposes, such as documentation and Outlook for email.

    What is most valuable?

    The solution is easy to use and has good performance.

    What needs improvement?

    Microsoft 365 Business could improve by having better integration with other platforms.

    For how long have I used the solution?

    I have been using Microsoft 365 Business for approximately two months.

    What do I think about the stability of the solution?

    The stability could improve.

    What do I think about the scalability of the solution?

    The solution is scalable, we have approximately 5,000 users using this solution.

    How are customer service and technical support?

    I was satisfied with the technical support of the solution, they were able to answer my questions promptly.

    How was the initial setup?

    The installation is straightforward.

    What about the implementation team?

    We have one engineer that does the implementation and maintenance of the solution.

    What other advice do I have?

    I would recommend this solution to others.

    I rate Microsoft 365 Business an eight out of ten.

    Which deployment model are you using for this solution?

    Public Cloud
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Buyer's Guide
    Download our free Microsoft 365 Business Report and get advice and tips from experienced pros sharing their opinions.
    Updated: May 2025
    Buyer's Guide
    Download our free Microsoft 365 Business Report and get advice and tips from experienced pros sharing their opinions.