We're primarily using Office 365 as a product suite, however, we do not use it from an operating system perspective. It's great for general productivity as well as for teamwork and collaboration.
Programme Manager at a tech services company with 11-50 employees
Scalable, reasonably priced, and easy to use
Pros and Cons
- "The solution is very stable."
- "The solution makes collaboration easy; it's great for productivity, always available and easy to use, very safe for your files, very stable, reliable, scalable, and reasonably priced."
- "The solution could improve the user interface a little bit to make it easier to navigate."
- "The solution could improve the user interface a little bit to make it easier to navigate."
What is our primary use case?
What is most valuable?
The solution makes collaboration easy.
It's great for productivity.
The solution is always available and easy to use. Your files are always very safe.
The solution is very stable. It's a reliable product.
The scalability is great.
The solution is reasonably priced.
What needs improvement?
The solution could improve the user interface a little bit to make it easier to navigate.
For how long have I used the solution?
I've been using the solution for about two years now. It hasn't been too long.
Buyer's Guide
Microsoft 365 Business
March 2026
Learn what your peers think about Microsoft 365 Business. Get advice and tips from experienced pros sharing their opinions. Updated: March 2026.
885,264 professionals have used our research since 2012.
What do I think about the stability of the solution?
The solution is very stable. It's reliable. There are no bugs or glitches. It doesn't crash or freeze.
What do I think about the scalability of the solution?
The scalability is good. You seem to be able to add as many new users as you like. From that perspective, it scales well.
We have about 15 users that regularly use the solution.
How are customer service and support?
I can't speak to any experience with technical support. I've never really dealt with them directly. Therefore, I wouldn't be able to speak to how helpful or responsive they are.
How was the initial setup?
As a cloud-based solution, there isn't really any installation required.
What's my experience with pricing, setup cost, and licensing?
We have a license that we pay for. It renews annually.
It could be cheaper, however, in general, it's affordable.
What other advice do I have?
Since we use the cloud-based version, we're always using the latest version of the solution.
On a scale from one to ten, I'd rate the solution at a nine.
I'd recommend the solution to other users and other organizations.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Head of Information Security Sector Dates Employed at a mining and metals company with 201-500 employees
Stable and easy to use but could offer better technical support
Pros and Cons
- "It's simple and easy to use."
- "Overall, the solution is quite good."
- "Technical support could be better."
- "Technical support could be better. They aren't as helpful as they could be when we sometimes have to call them."
What is our primary use case?
We primarily use the solution in our company for various organizational purposes.
I also use it personally, at home.
What is most valuable?
Overall, the solution is quite good. It's simple and easy to use. Anyone would be able to navigate through it easily.
The product is quite stable.
What needs improvement?
Technical support could be better. They aren't as helpful as they could be when we sometimes have to call them.
For how long have I used the solution?
I've been using the solution for maybe five years or so at this point. It's been a while.
What do I think about the stability of the solution?
The stability of the solution is quite good. I can't recall dealing with bugs or glitches. It doesn't crash or freeze. The performance is reliable.
What do I think about the scalability of the solution?
The solution can scale. We do plan to increase useage.
How are customer service and technical support?
Right now, technical support is about average. They could be better. We'd like them to be more helpful and responsive when we have issues.
I personally haven't had any issues when directly dealing with technical support, however, I have heard stories from colleagues.
Which other solutions did I evaluate?
Before we chose this solution, we did not look at any other options.
What other advice do I have?
We're just a customer and an end-user. We don't have a business relationship with Microsoft.
I'd rate the solution at a seven out of ten. It's okay, and we are mostly happy with it, however, technical support could be better.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Microsoft 365 Business
March 2026
Learn what your peers think about Microsoft 365 Business. Get advice and tips from experienced pros sharing their opinions. Updated: March 2026.
885,264 professionals have used our research since 2012.
Director at Systems Services
Good support and user interface, but the scalability can be improved
Pros and Cons
- "We are satisfied with the technical support, there are no issues."
- "It serves its purpose, and there is nothing that I can recommend that is better."
- "Areas that need improvement are pricing, stability, and scalability."
- "Areas that need improvement are pricing, stability, and scalability."
What is our primary use case?
We use this solution for Teams, Office, and SharePoint.
What is most valuable?
It serves its purpose, and there is nothing that I can recommend that is better.
The interface is fine.
What needs improvement?
Areas that need improvement are pricing, stability, and scalability.
For how long have I used the solution?
I have been using Microsoft 365 Business for a couple of years.
What do I think about the stability of the solution?
It's a stable solution.
What do I think about the scalability of the solution?
Microsoft 365 Business is a scalable solution.
We have 25 users in our organization, but we support 50 customers using this product.
How are customer service and technical support?
We are satisfied with the technical support, there are no issues.
How was the initial setup?
The installation is straightforward. It's easy.
What's my experience with pricing, setup cost, and licensing?
Pricing can always be improved.
What other advice do I have?
I would rate Microsoft 365 Business a seven out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
ENTERPRISE DIGITAL ARCHITECT at a manufacturing company with 51-200 employees
Feature-rich, scalable, easy to install and deploy
Pros and Cons
- "The deployment is very easy."
- "The most valuable feature of this solution is the easy deployment."
- "This solution could be more secure."
- "The problem with the technical support is the language. Most of them are from India and I have difficulties understanding their English."
What is our primary use case?
We use this solution for everything. We use it every day for our email, our OneDrive, and for our Shadow shared folder.
What is most valuable?
The most valuable feature of this solution is the easy deployment. Being a SaaS service, we don't have to do anything. The deployment is very easy.
What needs improvement?
This solution could be more secure.
For how long have I used the solution?
I have been using Microsoft 365 Business for four years.
We are using the latest version.
What do I think about the stability of the solution?
It's a stable solution. We have not had many issues.
What do I think about the scalability of the solution?
Microsoft 365 Business is a scalable product and we have 300 people in our organization who are using it.
At this time we have no plans to increase our usage.
How are customer service and technical support?
The problem with the technical support is the language. Most of them are from India and I have difficulties understanding their English.
I would like to see local support provided.
How was the initial setup?
The installation is straightforward.
It took approximately two weeks to deploy.
We have a team of two to three engineers to maintain this solution.
What about the implementation team?
We used a consultant integration service t help us with the deployment.
What's my experience with pricing, setup cost, and licensing?
Licensing is on a monthly basis.
What other advice do I have?
I would recommend this solution to others who are interested in using it.
I would rate Microsoft 365 Business a nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Senior Software Engineer at a computer software company with 1,001-5,000 employees
User friendly UI, flexible, and reliable
Pros and Cons
- "The solution is very flexible and the UI is user-friendly."
- "The solution is very flexible and the UI is user-friendly."
- "The installation is at a moderate level of difficulty. It could be easier to install."
- "The installation is at a moderate level of difficulty. It could be easier to install."
What is our primary use case?
I am using the solution primarily for the SharePoint program that comes in this packaged solution. I use SharePoint for handling documents.
What is most valuable?
The solution is very flexible and the UI is user-friendly.
For how long have I used the solution?
I have been using this solution for three years.
What do I think about the stability of the solution?
I have found the solution to be stable.
What do I think about the scalability of the solution?
We have approximately 5,000 users using the solution in my company.
How was the initial setup?
The installation is at a moderate level of difficulty. It could be easier to install.
What's my experience with pricing, setup cost, and licensing?
The price of the solution is fair but as a company, we would like it always to be cheaper. There is a license for this solution and the type depends on the organization.
What other advice do I have?
We plan on continue using the solution. However, we do not have any other option.
I would recommend this solution to others.
I rate Microsoft 365 Business an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Program Manager at iONE IT Solutions
Can be used to work offline and is stable, scalable, and easy to use
Pros and Cons
- "Most people are very used to working with Microsoft Office, and we can work offline as well."
- "First, most people are very used to working with Microsoft Office; second, we can work offline as well; third, staff from the accounting side or those working on huge data feel comfortable with Microsoft 365 Business."
- "The cost is a bit high."
- "The cost is on the high end."
What is our primary use case?
It is very useful for people who are using multiple platforms and databases. If they are working on a data sheet, the usual data sheet, then they feel comfortable with the Office 365 sheet.
What is most valuable?
First, most people are very used to working with Microsoft Office.
Second, we can work offline as well.
Third, staff from the accounting side or those working on huge data feel comfortable with Microsoft 365 Business.
What needs improvement?
It could be cheaper; because we have multiple users, so the cost is on the higher side.
For how long have I used the solution?
I've been using it for a couple of years.
What do I think about the stability of the solution?
It is a stable solution.
What do I think about the scalability of the solution?
Microsoft 365 Business is scalable. We currently have around 150 users.
How are customer service and technical support?
Technical support has been good. We haven't had any problems.
How was the initial setup?
The installation is straightforward and took about five minutes.
What's my experience with pricing, setup cost, and licensing?
The cost is on the high end. We have a yearly license at present.
Which other solutions did I evaluate?
We evaluated the G Suite.
What other advice do I have?
From a product perspective, I would rate Microsoft 365 Business at ten on a scale from one to ten.
Cost wise, it is a bit higher than the cost for the G Suite.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Senior Manager - RPA & Transition at a financial services firm with 10,001+ employees
An enterprise business solution that provides data security and more storage
Pros and Cons
- "I like the user interface. It's pretty good. Data security is also there, and it gives you more storage space. It supports iOS and Android, which is good."
- "I like the user interface, it's pretty good, data security is also there, and it gives you more storage space, and it supports iOS and Android, which is good."
- "It would be better if Microsoft supported more integrations."
- "It would be better if Microsoft supported more integrations."
What is our primary use case?
We use it mainly for messaging and data storage. Mainly for storing OneDrive data.
What is most valuable?
I like the user interface. It's pretty good. Data security is also there, and it gives you more storage space. It supports iOS and Android, which is good.
What needs improvement?
It would be better if Microsoft supported more integrations.
For how long have I used the solution?
I have been using Microsoft 365 Business for a couple of years.
What do I think about the scalability of the solution?
It's a scalable solution. We have over 65,000 users at the moment.
How was the initial setup?
The initial setup and deployment are easy.
What about the implementation team?
Nobody will implement this solution for you, whether you're a company or not. If you get a laptop, it's pre-installed. But if you do it from your home, doing your own DIYs, and you have mobile phones, your home laptops, and you need to install it on your own, you can do it. It's easy if you're familiar with Microsoft products.
What other advice do I have?
I would recommend this solution to potential users.
On a scale from one to ten, I would give Microsoft 365 Business an eight.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
ASM at a healthcare company with 51-200 employees
A stable and scalable enterprise office solution that requires zero maintenance
Pros and Cons
- "I like that there's no maintenance involved."
- "Everything comes as a bundle, and it helps us."
- "The price could be better."
- "The price could be better."
What is our primary use case?
We use Microsoft 365 Business for mailing services. I used to use Teams, and it was helpful. There are always meetings and all those things happening within Teams.
What is most valuable?
I like that there's no maintenance involved. It's perfect. Obviously, there's no headache of maintaining the licenses. Everything comes as a bundle, and it helps us.
What needs improvement?
The price could be better.
For how long have I used the solution?
I have been using Microsoft 365 Business for about two or three years.
What do I think about the stability of the solution?
Microsoft 365 Business is stable. We haven't had any issues.
What do I think about the scalability of the solution?
Microsoft 365 Business is scalable. We have over 75 users at the moment.
How was the initial setup?
The initial setup is straightforward.
What about the implementation team?
We implemented this solution by ourselves. We have about five to ten technical team members working with this solution.
What's my experience with pricing, setup cost, and licensing?
It could be cheaper. It's cloud-based, and we pay a yearly subscription.
What other advice do I have?
I would definitely recommend this solution to potential users.
On a scale from one to ten, I would give Microsoft 365 Business a nine.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Updated: March 2026
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