Microsoft 365 Business Reviews

Interestingly, for one of my customers it is a hybrid model. With several others, it's on-premise and some of them are moving towards cloud only.

The feature that I have found most valuable is the ability to work everywhere on every kind of device, because I'm a Mac addict and actually it's quite good on the Mac.

In terms of what could be improved, sometimes it is quite hard to get a grasp on what features are going to be available at what time. For instance, we had to wait for a very long time on the breakout rules in Teams. There is a roadmap and there are also some blog posts, but you never know when you're going to get it. So it would be preferable to get it more in advance.

Because it is such a large suite of applications, it would be beneficial to have less overlap. So for instance, you have the Power Platform and you have all kinds of applications that you can use. But there's also the Teams Platform, which has an overlap with Kaizala, and Kaizala is not developed anymore. So that would be something to think about.

The other feature that could be improved is the management of the Waffle, the start menu of Office 365. It is quite limited in how you can manage that menu. Some of my customers want to use it as a portal from a SharePoint perspective and they want to have some application files in there. They don't want the whole feature set. Waffle management could be better.

I have been using Microsoft 365 Business for about five or six years. I only started my company last February, so from my company perspective, it's only been a year. But I do have experience with Office 365 for many years now.

In terms of stability, I haven't found any limitations, accept at the beginning of the COVID-19 period. Initiation of OneDrive and SharePoint was kind of tardy because of the massive use of Teams at that moment. So Microsoft kind of scaled down and that was noticeable, but that's basically it and it was fixed.

I was in contact with technical support because my hosting provider could not find the problem. Microsoft contacted me directly within a matter of one hour or so, the issue was detected and it was solved within the next hour. So that was okay.

I am absolutely satisfied with Microsoft technical support.

The initial setup is very straightforward.

It is a fair price but sometimes the licensing can be quite complex. In that case you have to fly in a license expert, but I think for small businesses it's very cost efficient. It would be beneficial if was be a non-profit license model for healthcare organizations. In this case, they tend to just use a limited amount of functionality in the Microsoft 365 because of the pricing.

My advice to anyone considering Business 365 is to go use it. It is a brilliant service delivery solution for small businesses as well as for larger businesses that don't want to be responsible anymore for their on-premise environment because if that should fail there is a loss of information and a loss of productivity, which they cannot afford. 

On a scale of one to ten, I would give Microsoft 365 Business an eight.

Our primary use case of this solution is for Microsoft Teams. We are customers of Microsoft.

Teams is the most valuable feature of 365 and I also appreciate that the solution is able to provide many different features such as cloud, OneDrive, Office, emails, etc. 

UINUX for Microsoft 10 is so heavy for our users. For my students and staff it's sometimes slow to access the application, there are connectivity issues. I think Microsoft needs to make a light version for UINUX. I'd like to see an engine included. 

I've been using this solution for six months. 

This is a stable solution. 

The solution is scalable - we have around 2,000 users in our company.

We initially look on the internet to solve any problems and if we can't solve the issue we contact customer service. They provide good support. 

The initial setup is straightforward.

I would recommend this solution. 

I rate this solution an eight out of 10. 

I am in charge of the collaboration piece of this. We use 365 Business as a whole. We use almost all the tools.

It is easy to deploy and do the settings. It has also been stable. 

Their technical support could be faster. The admin portal, report generation, and other things could also be much simpler. We can't do columns adjustment at this time.

The desktop app of Teams had lots of issues recently. The web version worked fine. We had to do a lot of things in terms of infrastructure and networking. It could have been better. It is quite new, so we got to bear and go with that, and then we'll see.

I have been using this solution for less than a year.

It has been stable so far.

We have about 4,000 users.

They are doing a great job. We go and create a ticket, and then someone responds. If required, we are also able to escalate stuff, but their support is not that fast. It should be faster.

It is easy to deploy and do the settings.

Our infrastructure team is responsible for its upgrade and maintenance. 

I would recommend this solution, but it depends on the user base and company. We are a government organization, and it works for us. I would recommend it for other government organizations. Our county and other counties are using this solution.

I would rate Microsoft 365 Business an eight out of ten.

We are using email and other office systems.

I would like to see cheaper licensing fees.

I have been using Microsoft 365 Business for several years.

It's a stable solution.

We have 300 users in our organization and we plan to continue using it.

We have only contacted technical support a few times. Lately we not satisfied with the support.

The initial setup was straightforward. It was easy to install.

We have a team of three technicians to deploy and maintain this solution.

It's an expensive solution.

I can recommend this solution to others who are interested in using it.

I would rate Microsoft 365 Business an eight out of ten.

Our main uses for this product are PowerPoint Slides, Excel, and Word. There are the main business use cases. We also use Outlook, Skype for Business, and Teams.

All of the individual features and components are good, although the one that I like best is Microsoft Teams.

It is a collaborative platform, so you can do everything in one place.

In Microsoft Teams, there is a lot of opportunities to improve. For example, search capabilities should be improved. When performing a search within Teams, it should also search through Outlook, files, and the other areas of the system. This is something that is missing within the collaboration platform.

In the future, a dashboard should be included.

We have been using Microsoft 365 Business for almost two years.

So far, this product has been stable and we have not experienced any challenges.

We have more than 2,400 users and do not have plans to increase usage.

The technical support is pathetic.

The current deployment that we have was quite simple. However, we are planning to integrate it with Cisco, and once that is complete, we will know how complex it is.

This is an expensive product because it is subscription-based, which is always more expensive than a perpetual license.

My advice for anybody who is implementing Microsoft 365 Business is to have some in-house capability, as we do. This is the best way to engage with this product.

I would rate this solution a seven out of ten.

It is pretty secure. Although it is on the cloud, it has features such as two-factor authentication for making our enterprise data secure. 

Its availability is very valuable. It is always up, and we've never faced a downtime with it until now.

Its price could be better.

I have been using this solution for more than three years.

It is pretty stable.

It is pretty scalable. Currently, we have around 70 users. We plan to keep using this solution and increase its usage in the coming few months. 

Their technical support is good. We never had any challenge with Microsoft support. They have been very prompt when we needed help.

We had an open-source mailbox. We are primarily looking at Exchange, but because we have a small IT team, we wanted something that can be easily managed. We came across Microsoft 365. Because it is on the cloud, it takes away the management headache.

Its setup was pretty fast. You need just one person for its deployment.

It is slightly expensive, but it doesn't have any hidden costs. You know what you're going to spend, and you get a decent ROI on it. 

It has subscription-based licensing. It helps you to figure out the amount of money that you would spend based on how many mailboxes you would require in a year, which makes it better as compared to a mail server for which you need to consider the licensing cost and the maintenance cost.

I would absolutely recommend this solution. We plan to keep using this solution, and we are going to buy new licenses soon. It has a lot of automatic upgrades, and they keep on coming up with security fixes and interesting features. There were a couple of features that were not available when we bought it, but over a period of time, they have included all those features in it.

I would rate Microsoft 365 Business a ten out of ten.

We use the modules for non-specific, everyday tasks including Word, Outlook, Excel, PowerPoint, Project, and others.

The latest update has got a lot of bugs and it is causing us problems.

The stability should be improved.

We have been using Microsoft 365 Business for between two and three years.

This product should be more stable.

The scalability is okay. We have more than 300 users in the organization.

I don't have any experience with Microsoft's technical support.

Prior to using Microsoft 365 Business, we used an Oracle project.

Our technical team was responsible for deployment. I was not personally involved.

We probably have about three people who are in charge of deployment and maintenance.

We pay regular licensing fees to continue using Microsoft 365 Business.

I don't have a specific answer as to whether I would recommend it to others. It depends on the situation.

At the moment, we plan to continue using it in the future.

I would rate this solution a six out of ten.

We are using this solution for emails on the cloud.

I don't think that there is anything that needs to be greatly improved with this product.

The user interface needs some improvement.

I have been working with Microsoft 365 Business for two years.

We are using the latest version.

Microsoft 365 Business is a stable product.

It's a scalable solution. We have approximately 2500 users in our organization.

We are satisfied with technical support.

Previously, we used Zimbra.

We have not completed the installation outselves. We outsourced it.

We have a full team to maintain this solution.

I would recommend this solution to others who are interested in using it.

I would rate Microsoft 365 Business a nine out of ten.