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reviewer1587012 - PeerSpot reviewer
ENTERPRISE DIGITAL ARCHITECT at a manufacturing company with 51-200 employees
Real User
Feature-rich, scalable, easy to install and deploy
Pros and Cons
  • "The deployment is very easy."
  • "This solution could be more secure."

What is our primary use case?

We use this solution for everything. We use it every day for our email, our OneDrive, and for our Shadow shared folder.

What is most valuable?

The most valuable feature of this solution is the easy deployment. Being a SaaS service, we don't have to do anything. The deployment is very easy.

What needs improvement?

This solution could be more secure.

For how long have I used the solution?

I have been using Microsoft 365 Business for four years.

We are using the latest version.

Buyer's Guide
Microsoft 365 Business
May 2025
Learn what your peers think about Microsoft 365 Business. Get advice and tips from experienced pros sharing their opinions. Updated: May 2025.
851,823 professionals have used our research since 2012.

What do I think about the stability of the solution?

It's a stable solution. We have not had many issues.

What do I think about the scalability of the solution?

Microsoft 365 Business is a scalable product and we have 300 people in our organization who are using it.

At this time we have no plans to increase our usage.

How are customer service and support?

The problem with the technical support is the language. Most of them are from India and I have difficulties understanding their English.

I would like to see local support provided.

How was the initial setup?

The installation is straightforward.

It took approximately two weeks to deploy.

We have a team of two to three engineers to maintain this solution.

What about the implementation team?

We used a consultant integration service t help us with the deployment.

What's my experience with pricing, setup cost, and licensing?

Licensing is on a monthly basis.

What other advice do I have?

I would recommend this solution to others who are interested in using it.

I would rate Microsoft 365 Business a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1542351 - PeerSpot reviewer
General Manager - Kuwait at a computer software company with 201-500 employees
Real User
Good collaboration and content management features, with helpful technical support
Pros and Cons
  • "There are good storage features, collaboration features, and video call conferencing features."
  • "At times, the OneDrive lags, so the performance can be improved."

What is our primary use case?

We are a system integrator and we have been working with Microsoft products for twenty years. We use their technology to build solutions for our clients.

Some of the popular use cases involve Exchange, OneDrive, Sharepoint, and Teams.

What is most valuable?

The most valuable features are for content collaboration and content management.

There are good storage features, collaboration features, and video call conferencing features.

The user interface is good.

What needs improvement?

At times, the OneDrive lags, so the performance can be improved.

I would like to see faster data synchronization with OneDrive.

What do I think about the stability of the solution?

The product overall is stable.

What do I think about the scalability of the solution?

Microsoft Business 365 is a scalable product and we have approximately 250 users.

How are customer service and technical support?

The technical support is good.

What about the implementation team?

As a Microsoft Partner, we provide support for our clients.

What other advice do I have?

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Buyer's Guide
Microsoft 365 Business
May 2025
Learn what your peers think about Microsoft 365 Business. Get advice and tips from experienced pros sharing their opinions. Updated: May 2025.
851,823 professionals have used our research since 2012.
reviewer1392414 - PeerSpot reviewer
Assistant Vice President at a financial services firm with 501-1,000 employees
Real User
Easy to use, but the mailbox functionality is heavy and should be improved
Pros and Cons
  • "Some of the functionality is very easy to use."
  • "Attaching documents to email is a process that needs to be simplified."

What is our primary use case?

We use this product for our office administration and communication tasks.

What is most valuable?

Some of the functionality is very easy to use.

What needs improvement?

There are some functions that need to be improved.

The 365 mailbox is very heavy software, which is a problem if you don't have the proper internet speed. Attaching documents to email is a process that needs to be simplified. Also, downloading mail takes a long time.

For how long have I used the solution?

I have been using Microsoft 365 Business for between four and five years.

What do I think about the scalability of the solution?

It is used by the entire organization and we plan to continue using it.

How are customer service and technical support?

I have not been in contact with support for this product.

What's my experience with pricing, setup cost, and licensing?

We have an enterprise license.

What other advice do I have?

The suitability of this product depends on the use case and the environment. Based on these things, I would recommend it.

I would rate this solution a seven out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1395591 - PeerSpot reviewer
Solutions Architect at a tech services company with 11-50 employees
Real User
A stable solution with good integration with Outlook, automatic updates, and all the features that I need
Pros and Cons
  • "What I like is that Office 365 is nicely integrated with our email application Outlook. We also don't have to worry about updates. They are free, and they just happen automatically."
  • "I am pretty happy with its features. However, it could be cheaper for long-term business use."

What is our primary use case?

We are basically using the Office products. We are using Word for business documents, Excel for spreadsheets, and Powerpoint for presentations.

What is most valuable?

What I like is that Office 365 is nicely integrated with our email application Outlook. We also don't have to worry about updates. They are free, and they just happen automatically.

What needs improvement?

I am pretty happy with its features. However, it could be cheaper for long-term business use.

For how long have I used the solution?

I have been using this solution for about a year.

What do I think about the stability of the solution?

It is absolutely stable. There are no issues with that.

What do I think about the scalability of the solution?

I suppose it is scalable because you can install it on more laptops with just additional licenses. It seems pretty easy to manage. I don't manage it myself, so I'm not sure. 

We have between 15 and 20 users in our organization who use this solution.

How are customer service and technical support?

I have not used Microsoft support because I never had any issues.

How was the initial setup?

I believe so. I think you log in to Office 365, and it installs the stuff for you. 

What about the implementation team?

It was already preloaded when I got the laptop. You don't need anyone from the technical team for its deployment.

What's my experience with pricing, setup cost, and licensing?

It is probably not cheap, but you can't really compare it with anything else.

What other advice do I have?

I would recommend this solution. It has everything that I need, and I plan to keep using this solution.

I would rate Microsoft 365 Business a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1439676 - PeerSpot reviewer
System Administrator at a manufacturing company with 10,001+ employees
Real User
A stable solution that scales to our needs, and the support is good
Pros and Cons
  • "We are satisfied with technical support."
  • "The user interface needs some improvement."

What is our primary use case?

We are using this solution for emails on the cloud.

What needs improvement?

I don't think that there is anything that needs to be greatly improved with this product.

The user interface needs some improvement.

For how long have I used the solution?

I have been working with Microsoft 365 Business for two years.

We are using the latest version.

What do I think about the stability of the solution?

Microsoft 365 Business is a stable product.

What do I think about the scalability of the solution?

It's a scalable solution. We have approximately 2500 users in our organization.

How are customer service and technical support?

We are satisfied with technical support.

Which solution did I use previously and why did I switch?

Previously, we used Zimbra.

How was the initial setup?

We have not completed the installation outselves. We outsourced it.

What about the implementation team?

We have a full team to maintain this solution.

What other advice do I have?

I would recommend this solution to others who are interested in using it.

I would rate Microsoft 365 Business a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1443363 - PeerSpot reviewer
Technical Pre-Sales at a tech services company with 11-50 employees
Real User
A stable and scalable solution for office productivity, conferencing, and email capabilities
Pros and Cons
  • "Microsoft Teams is the feature that I am currently leveraging for meetings, conferencing, and search-based functionalities. We've been able to extend some applications to Microsoft Teams."
  • "Its pricing plan should be better."

What is our primary use case?

We use its email capabilities, calendars, and office productivity applications. We use it on the main platform, and we are using its latest version.

What is most valuable?

Microsoft Teams is the feature that I am currently leveraging for meetings, conferencing, and search-based functionalities. We've been able to extend some applications to Microsoft Teams.

What needs improvement?

Its pricing plan should be better.

For how long have I used the solution?

I have been using Microsoft 365 Business for approximately three years.

What do I think about the stability of the solution?

It is stable.

What do I think about the scalability of the solution?

It is scalable and flexible. We have approximately 110 users.

How are customer service and technical support?

We haven't contacted them yet. We haven't had any technical issues so far.

Which solution did I use previously and why did I switch?

We started with Office 365. We've always been with Microsoft.

How was the initial setup?

Its installation was easy. It took us a day.

What about the implementation team?

We did it on our own. We had three people for its installation.

What's my experience with pricing, setup cost, and licensing?

It is expensive, and its price can be better.

What other advice do I have?

I would recommend this solution to other users because Microsoft is experienced in the business world. They're more competent in business processes as compared to other vendors, who are more consumer-based rather than business-functionalities-based. We plan to keep using this solution. We trust our future with Microsoft 365.

I would rate Microsoft 365 Business an eight out of ten. I'm satisfied with this solution.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Associate Engineer - Network & Security at Connex Information Technologies
Real User
A stable and scalable premium office solution with a useful user interface
Pros and Cons
  • "I definitely like the user interface."
  • "The price could be better. The user interface could be more user-friendly. Microsoft 365 Business could be more secure."

What is most valuable?

I definitely like the user interface. 

What needs improvement?

The price could be better. The user interface could be more user-friendly. Microsoft 365 Business could be more secure.

For how long have I used the solution?

We have been using Microsoft 365 Business for years.

What do I think about the stability of the solution?

Microsoft 365 Business is a stable solution.

What do I think about the scalability of the solution?

Microsoft 365 Business is a scalable solution.

How was the initial setup?

The initial setup and deployment were straightforward.

What about the implementation team?

We have several IT administrators at our office who do it for us.

What's my experience with pricing, setup cost, and licensing?

Microsoft 365 Business could be cheaper.

What other advice do I have?

I would recommend this solution to new users.

On a scale from one to ten, I would give Microsoft 365 Business a nine.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1637511 - PeerSpot reviewer
Problem and Technical Application Management for KNAB at a tech services company with 1,001-5,000 employees
MSP
Easy to use, problem-free and offers great applications
Pros and Cons
  • "The solution has been stable over the years."
  • "For the end-user, it's always nice if the product is cheaper, especially for home use."

What is our primary use case?

I'm primarily using the solution for its various applications, including Outlook and Sharepoint. We also use it for documents. 

What is most valuable?

The solution is easy to use. 

We haven't had any problems or issues. 

The solution has been stable over the years.

We find the solution to be scalable.

The combination of the products and the integration between all the products such as how Teams is integrated with Outlook, et cetera, is great.

Microsoft Teams, especially, is very useful and has really brought the solution into its full potential. 

What needs improvement?

For the end-user, it's always nice if the product is cheaper, especially for home use. 

It would be ideal if they could get students more involved with the solution at an earlier age so that when they come to work in companies, they are already well versed in the product and do not need to be trained. 

For how long have I used the solution?

I've used previous suites of Microsoft, and therefore have used it for a very long time in various iterations. 

What do I think about the scalability of the solution?

The solution is scalable.

We have about 5,000 users on the solution currently.

How are customer service and technical support?

I've never reached out to technical support or have had to be put in touch with them. Our IT department handles all of that. Therefore, I cannot speak to how helpful or responsive they are.

How was the initial setup?

I did not handle the initial implementation. It's not done by myself. It's taken care of by the IT department which provides their implementation service to us.

Maintenance is part of our internal IT department. I don't have a clue as to how many people are involved with this aspect of the product.

What's my experience with pricing, setup cost, and licensing?

The price, in general, is pretty fair. It's not too expensive, at least, for businesses. Individual users would likely prefer it if it was cheaper. 

My company handles the licensing agreements and that's not an aspect of my job, therefore I can't speak to how often licensing is renewed or how much it ends up costing the company.

What other advice do I have?

I'd rate the solution at an eight out of ten. I've been mostly happy with its capabilities at this time. 

I would recommend the solution to other organizations.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Download our free Microsoft 365 Business Report and get advice and tips from experienced pros sharing their opinions.
Updated: May 2025
Buyer's Guide
Download our free Microsoft 365 Business Report and get advice and tips from experienced pros sharing their opinions.