It has Exchange, Word, Excel, and PowerPoint. It also has SharePoint that is used for sharing documents. It has Microsoft Teams, which is used for collaboration. All these are extremely useful for office productivity.
CEO at a tech services company with 201-500 employees
Stable, very scalable, easy to set up, and extremely useful for office productivity
Pros and Cons
- "Microsoft Teams is most valuable. It is a great product, and it has really been very valuable for us during the pandemic. It enabled good collaboration. Even after the pandemic, we will continue to use Microsoft Team in our organization. They are continuously improving the product, which is a very positive thing."
- "It should have better pricing. It is a monopoly product for Microsoft, and I don't think they will change the pricing. They do not offer any discount."
What is our primary use case?
How has it helped my organization?
We have recently increased its usage. We are also using Microsoft Teams now. We are very happy with this solution, particularly with Microsoft Teams because it has enabled us to collaborate very well with our colleagues during the pandemic. The collaboration within the company has been really great through Microsoft Teams.
What is most valuable?
Microsoft Teams is most valuable. It is a great product, and it has really been very valuable for us during the pandemic. It enabled good collaboration. Even after the pandemic, we will continue to use Microsoft Teams in our organization.
They are continuously improving the product, which is a very positive thing.
What needs improvement?
It should have better pricing. It is a monopoly product for Microsoft, and I don't think they will change the pricing. They do not offer any discount.
Buyer's Guide
Microsoft 365 Business
May 2025

Learn what your peers think about Microsoft 365 Business. Get advice and tips from experienced pros sharing their opinions. Updated: May 2025.
851,823 professionals have used our research since 2012.
For how long have I used the solution?
We have been using it for a long time.
What do I think about the stability of the solution?
It is quite stable.
What do I think about the scalability of the solution?
It is very scalable. For MS Office Business, we have 70 to 80 users. We are also using basic MS Office that has online Word and Excel. We have a total of about 350 users.
How are customer service and support?
We didn't need any support so far. We are a tech company, and we are able to solve 99% of problems at our end. We don't have to go to Microsoft.
Which solution did I use previously and why did I switch?
We have tried different online products for office tools, but nothing matches the quality of Office 365.
How was the initial setup?
Because it is in the cloud, you can access it through a browser. There is also an application for Microsoft Teams. You just have to download the application and log in. It connects to the cloud server, and you can start using it.
What's my experience with pricing, setup cost, and licensing?
It is certainly expensive, but you need it, so you pay for it. There is not much price negotiation, but the product is good. We're going to keep using it despite it being expensive. There isn't any good alternative.
What other advice do I have?
I would absolutely recommend this solution. We'll continue to use it. We have also started to use Power BI.
I would rate Microsoft 365 Business a nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner

Network and systems administrator at a recruiting/HR firm with 1,001-5,000 employees
A stable, scalable, and useful business solution
Pros and Cons
- "Microsoft 365 Business is useful. It's very useful because, for example, if I can't find my phone, I can just log in and find it at home."
- "It's a little hard to use. It could also be cheaper."
What is most valuable?
Microsoft 365 Business is useful. It's very useful because, for example, if I can't find my phone, I can just log in and find it at home.
What needs improvement?
It's a little hard to use. It could also be cheaper.
For how long have I used the solution?
I have been using Microsoft 365 Business for more than ten years.
What do I think about the stability of the solution?
It's a stable product.
What do I think about the scalability of the solution?
Microsoft 365 Business is scalable.
Which solution did I use previously and why did I switch?
I think a lot of people used to use Microsoft Office before we switched to Microsoft 365 Business.
What's my experience with pricing, setup cost, and licensing?
I think it is expensive.
What other advice do I have?
I would recommend this product to new users.
On a scale from one to ten, I would give Microsoft 365 Business a ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Microsoft 365 Business
May 2025

Learn what your peers think about Microsoft 365 Business. Get advice and tips from experienced pros sharing their opinions. Updated: May 2025.
851,823 professionals have used our research since 2012.
Vice President at a tech services company with 51-200 employees
Good calendar integration and it meets all of my requirements, but it should be more secure
Pros and Cons
- "This is a good product that meets all of my requirements."
- "Office 365 could be more secure."
What is our primary use case?
We are primarily using it for multiple things, including setting up meetings and calendar integration.
What is most valuable?
This is a good product that meets all of my requirements.
What needs improvement?
Office 365 could be more secure.
For how long have I used the solution?
I have been using Microsoft 365 Business for a few years. I joined my current company about two months ago, and have been using it here since that time.
What do I think about the stability of the solution?
This is a stable product.
What do I think about the scalability of the solution?
Office 365 is scalable. We have more than 2,000 users.
How are customer service and technical support?
I have not needed to contact the technical support from Microsoft.
How was the initial setup?
When I was given my laptop, this solution was pre-configured.
What about the implementation team?
Our in-house IT team is responsible for deployment and maintenance.
What other advice do I have?
I would rate this solution a seven out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: I am a real user, and this review is based on my own experience and opinions.
IT Support Executive at a healthcare company with 51-200 employees
Collaborate in real time with professional email, online storage, and teamwork tools
Pros and Cons
- "Microsoft 365 Business includes SharePoint which is a really good tool. Plus, there are so many apps that you can integrate with this solution."
- "The SMTP should be easier to use and navigate."
What is our primary use case?
We use Microsoft 365 for communication and collaboration in regard to typical business activities like drafting documents, spreadsheets, and PowerPoint presentations.
Within our organization, on a daily basis, there are roughly 400 users, using this solution. We definitely plan to keep using this solution in the future.
What is most valuable?
Microsoft 365 Business includes SharePoint which is a really good tool. MS Forms is also a very good tool for data collection. Plus, there are so many apps that you can integrate with this solution.
What needs improvement?
Many things could be improved but I cannot be specific because there are so many applications.
For how long have I used the solution?
I've been using Microsoft 365 Business since it first hit the market.
What do I think about the stability of the solution?
Microsoft Office is a longstanding product. It's easy to use and install. It's very stable.
What do I think about the scalability of the solution?
It's a truly scalable solution
Which solution did I use previously and why did I switch?
I used some free and open alternatives but feature-wise those are far behind O365
How was the initial setup?
Easy installation process
What about the implementation team?
In-house
What's my experience with pricing, setup cost, and licensing?
There is a licensing cost, but considering the features that it's equipped with, it's not that expensive.
What other advice do I have?
Overall, on a scale from one to ten, I would give this solution a rating of eight.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Consultant
Simple to use, stable, and easy to install
Pros and Cons
- "What was most valuable for me was how simple this solution is to start using."
- "The admin panels have too few samples."
What is our primary use case?
We are currently testing this solution, but the primary use case of this solution is for email and Office online.
The deployment model we are using is a private cloud from Microsoft.
What is most valuable?
What was most valuable for me was how simple this solution is to start using.
What needs improvement?
The admin panels have too few samples. It would be better if it were expanded and more samples were added.
There are monthly updates from the developer for new functionalities, but when the updates occur, you lose where the regular functionalities were. They are no longer where you are used to them being.
In the next release, I would like to see visualizing. I would like this to be part of the solution, rather than independent.
For how long have I used the solution?
I have been using this solution for four months.
What do I think about the stability of the solution?
The platform is very stable.
What do I think about the scalability of the solution?
We don't need to expand this solution.
It is scalable. When we were in testing we tried the product and some of the team was testing some of the functionalities of Microsoft 365.
We have approximately five or six users.
How are customer service and technical support?
We have not contacted technical support.
How was the initial setup?
The initial setup was easy.
I did not deploy this solution, but I believe that it took anywhere from one to three months.
What about the implementation team?
The implementation was through our team, not a vendor team.
What other advice do I have?
Pay attention to the migration of the daily solution to the new solution. This is the most painful part.
You can pay online for the migration from the old email server to the new one.
I would rate this solution an eight out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Works at a tech services company with 11-50 employees
Helps to do daily work but pricing is expensive
Pros and Cons
- "I use the solution for my daily work."
- "Microsoft 365 Business needs to improve its price."
What is our primary use case?
I use the solution for my daily work.
What needs improvement?
Microsoft 365 Business needs to improve its price.
For how long have I used the solution?
I have been using the product since March.
What do I think about the stability of the solution?
I rate Microsoft 365 Business' stability a ten out of ten.
What do I think about the scalability of the solution?
My company has 14 users for Microsoft 365 Business.
How was the initial setup?
The tool's deployment is easy.
What about the implementation team?
The product's deployment can be done by yourself.
What other advice do I have?
I rate the solution a ten out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Technical Sales Specialist at a tech services company with 501-1,000 employees
Office 365 is cloud-based, the full-featured experience can be accessed from anywhere, on any device, as long as they're online.
Pros and Cons
- "It's strictly in the cloud, so the company doesn't need to invest in hardware to install their Active Directory. So I find that it's a cost-effective alternative."
- "I'd like to see a more customizable interface. We're used to seeing Office 365 with a white background and black foreground, and I'm aware that you can customize 365 to change it to a black background. but I want more options aside from the standard settings."
What is our primary use case?
Myself and my colleagues have been using Microsoft 365 for our real-time communication (Teams), social networks, mailing, document processing and much more.
My company has employee of almost 600 staff across regions.
How has it helped my organization?
Microsoft 365 Business has helped my organization get organized using email, calendar and contacts all perfectly synchronized with a real time collaboration.
What is most valuable?
It's strictly in the cloud, so the company doesn't need to invest in hardware to install their Active Directory. So I find that it's a cost-effective alternative. I see what's going on in Microsoft DevOps to be very intriguing. We have artificial intelligence and machine learning that can help us with everything, like how you respond to daily emails, collaboration, etc.
What needs improvement?
It will be nice if the constant/regular updates can be minimized and I also notice that the application is highly resource intensive and needs to be checked.
Microsoft also need to find a way to educate their customers on how best to utilize their paid apps because they hardly use up to 20% of the features.
For how long have I used the solution?
I've been exposed to the usage of Microsoft Office 365 (now Microsoft 365) Business as far back as 2012 in my former company. And the application suite has continued to improve from time to time with a lot of outstanding features releases.
What do I think about the stability of the solution?
It's relative stable
What do I think about the scalability of the solution?
Microsoft 365 Business is scalable
What other advice do I have?
I give 365 Business an eight out of 10.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
General Manager at a computer software company with 51-200 employees
Simple installation, scalable, and stable
Pros and Cons
- "Microsoft 365 Business is stable."
- "The solution could improve by providing better integration with other platforms."
What is our primary use case?
We are using Microsoft 365 Business for a number of purposes, such as documentation, daily business work, and letters. We use it extensively.
What needs improvement?
The solution could improve by providing better integration with other platforms.
For how long have I used the solution?
I have been using Microsoft 365 Business for approximately three years.
What do I think about the stability of the solution?
Microsoft 365 Business is stable.
What do I think about the scalability of the solution?
The solution is scalable.
We have approximately 30 employees in my organization.
How are customer service and technical support?
I have not needed to contact technical support.
How was the initial setup?
The installation is easy and it did not take long.
What about the implementation team?
I used one of our IT employees to help with the implementation.
We have a team of five administrators and managers that does the maintenance of the solution.
What other advice do I have?
I recommend this solution to others.
I rate Microsoft 365 Business a nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.

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Updated: May 2025
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