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reviewer1646865 - PeerSpot reviewer
ICT Consultant at a tech services company with 11-50 employees
Real User
Good performance, user-friendly, and suitable for every organization
Pros and Cons
  • "It is easy to use and user-friendly. Its performance is also good."
  • "Their support could be improved. They should pick the right people who are capable of resolving technical issues."

What is our primary use case?

We use it for many things such as productivity, collaboration, document management system, and apps development. They have a suite of applications.

What is most valuable?

It is easy to use and user-friendly. Its performance is also good.

What needs improvement?

Their support should be improved. They should pick the right people who are capable of resolving technical issues.

For how long have I used the solution?

I have been using this solution for four years.

Buyer's Guide
Microsoft 365 Business
September 2025
Learn what your peers think about Microsoft 365 Business. Get advice and tips from experienced pros sharing their opinions. Updated: September 2025.
868,787 professionals have used our research since 2012.

What do I think about the stability of the solution?

It is stable.

What do I think about the scalability of the solution?

It is scalable. In my company, we have up to 60 user accounts.

How are customer service and support?

Their support should be improved. They should have people who understand what you want and are capable of resolving the issues.

How was the initial setup?

The installation depends on the person who is deploying. You must have the required skills. If you don't have, you should leverage people who have the required skill. It is not a Microsoft issue. They provide the tools and documentation for the installation.

It doesn't take much time. You get the domain name ready and prepare for the subscription or the plan that you want. Microsoft will activate it quickly for you.

What about the implementation team?

We did it ourselves.

What's my experience with pricing, setup cost, and licensing?

It is basically software as a service. So, you pay for the software subscription. The price is based on the plan you choose. You can also leverage the help of cloud service providers.

What other advice do I have?

I would recommend this solution to others. It is good and suitable for every organization. You have a complete suite that enables you to automate your business processes and be productive.

I would rate Microsoft 365 Business a 10 out of 10.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1053252 - PeerSpot reviewer
Technical Presales Consultant/ Engineer at a tech vendor with 10,001+ employees
MSP
A stable, scalable and easily installable solution, with good collaboration abilities
Pros and Cons
  • "My favorite feature is the collaboration."
  • "Windows should be included with the solution since Microsoft is heading towards an SaaS-, cloud-based model."

What is our primary use case?

The solution is usefull for productivity, document editing and sharing, presentation of PowerPoints, spreadsheets, SharePoint threads and emails.

What is most valuable?

My favorite feature is the collaboration.

What needs improvement?

Windows should be included with the solution since Microsoft is heading towards an SaaS-, cloud-based model. It should include Microsoft Windows operating system. If I am going to buy Office suite, I should also get the operating system for this purpose rather than having to worry about purchasing a Windows license and a separate one for Office 365. 

For how long have I used the solution?

I have been using Microsoft 365 Business for about five years now.

What do I think about the stability of the solution?

The solution is definitely stable. I like the fact that one can use Office on the browser.

What do I think about the scalability of the solution?

I believe the solution to be scalable, as it is cloud-based.

How are customer service and technical support?

I never had to open a case with technical support. 

Which solution did I use previously and why did I switch?

I did not use other solutions prior to Microsoft 365 Business. 

How was the initial setup?

The solution is pretty easy to install, although this depends, as there are a lot of products. If one is talking about the entire Office suite, it could take about 40 minutes, although this  varies with a person's laptop.

What about the implementation team?

Installation can be done by oneself. Anyone can install Office. 

What's my experience with pricing, setup cost, and licensing?

The price in general could be cheaper. Being overpriced is what is to be expected from Microsoft.

I believe the subscription to be monthly. 

What other advice do I have?

While the software can be installed on-premises, the solution is cloud based. 

The whole company makes use of the solution. It's on a global level, as the company is international. I would approximate there are 200 users using it in our company.

The product is known. As such, while I would not recommend it per se, I would do so for those who have familiarity with the Microsoft Office ecosystem. It's what they know. 

Microsoft 365 Bus is great when it comes to productivity and I rate it as a nine out of ten. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Microsoft 365 Business
September 2025
Learn what your peers think about Microsoft 365 Business. Get advice and tips from experienced pros sharing their opinions. Updated: September 2025.
868,787 professionals have used our research since 2012.
reviewer1641867 - PeerSpot reviewer
Investment Analyst at a venture capital & private equity firm with 11-50 employees
Real User
Stable, easy to access, and easy to use
Pros and Cons
  • "The solution has been quite stable."
  • "Occasionally, it does go down, however, for the most part, it's fine."

What is our primary use case?

We primarily use the solution for access to Outlook and One Drive.

What is most valuable?

The most valuable aspect is that it is one the cloud and we can access it from there, which allows us access from anywhere. 

The solution has been quite stable.

The solution has been very easy to use overall.

What needs improvement?

We haven't really had any issues with the solution.

Occasionally, it does go down, however, for the most part, it's fine.

The process should be a bit more seamless.

For how long have I used the solution?

In general, I've been using the solution for ten years or so.

What do I think about the stability of the solution?

The stability is fine, although we have lost connectivity in the past. We just have to restart it and find that it is pretty easy to restart everything.

How are customer service and technical support?

I haven't dealt with technical support in the past. I cannot speak to how helpful or responsive they would be.

However, if I run into any issues, I will often go to Google or the Microsoft website. I find it's pretty easy to find answers to the questions I have online, and therefore do not really need technical support.

What's my experience with pricing, setup cost, and licensing?

We do need to pay a licensing fee, however, I'm unsure as to what the exact cost is or if the fees are paid monthly or annually.

What other advice do I have?

I'd rate the solution at a nine out of ten. If the process was a bit more seamless, I'd give it a perfect score. However, for the most part, I'm happy with the capabilities.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
PeerSpot user
Data & AI expert at a tech services company with 1,001-5,000 employees
Real User
A premium office solution with a valuable backup feature in OneDrive
Pros and Cons
  • "The most useful thing about it is Microsoft OneDrive. It helps me back up everything on my laptop. If I lose my laptop, I can confidently buy a new one and get back my previous work files. I like the Microsoft Office package, Microsoft Word, presentation, and Excel. I like that it is very easy to use, especially for a Mac user. They have a very big community, and whenever I get stuck or have questions, I just ask Google, and then I get the answer immediately."
  • "It would be better if they seamlessly integrated with Macs. Because I have two laptops, and whenever I open one file in Windows laptop, and then I open the same file in my Macbook, the user interface is not consistent. Certain functions can run on Windows, but another function cannot, but it runs on the Mac."

What is our primary use case?

I use Microsoft 365 Business for my daily business.

What is most valuable?

The most useful thing about it is Microsoft OneDrive. It helps me back up everything on my laptop. If I lose my laptop, I can confidently buy a new one and get back my previous work files. I like the Microsoft Office package, Microsoft Word, presentation, and Excel. 

I like that it is very easy to use, especially for a Mac user. They have a very big community, and whenever I get stuck or have questions, I just ask Google, and then I get the answer immediately.

What needs improvement?

It would be better if they seamlessly integrated with Macs. Because I have two laptops, and whenever I open one file in Windows laptop, and then I open the same file in my Macbook, the user interface is not consistent. Certain functions can run on Windows, but another function cannot, but it runs on the Mac.

For how long have I used the solution?

I have been using Microsoft 365 Business for nearly ten years.

What do I think about the stability of the solution?

Microsoft 365 Business is totally stable.

How was the initial setup?

It is easy to install—just one click. It did not take long to deploy. I think it is quite fast or maybe because my laptop is the modern one, it took less than five minutes.

What about the implementation team?

I implemented this solution by myself.

What other advice do I have?

I would recommend this solution to other users.

On a scale from one to ten, I would give Microsoft 365 Business a nine.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Senior Software Engineer at Xylem
Real User
User friendly interface, easy to use, and reliable
Pros and Cons
  • "The most valuable features are the user-friendly interface and ease of use. There is a benefit to not needing to install the application on your computer. For example, if you want to use Outlook or another application you can easily navigate to the website through your phone and quickly check your email. This is a very useful feature."
  • "I would prefer to use Microsoft Outlook rather than Office 365 because of the way features are available in Outlook. There are times it becomes difficult to get to certain features through Office 365. For example, if you want to recall an email that you have accidentally send across to someone this is not very easily available through Office 365. The shortcuts available through Outlook are not there in Office 365 Business."

What is our primary use case?

I use Microsoft 365 Business to access the application that is part of the suite, such as Outlook.

What is most valuable?

The most valuable features are the user-friendly interface and ease of use. There is a benefit to not needing to install the application on your computer. For example, if you want to use Outlook or another application you can easily navigate to the website through your phone and quickly check your email. This is a very useful feature.

What needs improvement?

I would prefer to use Microsoft Outlook rather than Office 365 because of the way features are available in Outlook. There are times it becomes difficult to get to certain features through Office 365. For example, if you want to recall an email that you have accidentally send across to someone this is not very easily available through Office 365. The shortcuts available through Outlook are not there in Office 365 Business.

For how long have I used the solution?

I have been using Microsoft 365 Business for approximately three years.

What do I think about the stability of the solution?

The solution is stable.

What do I think about the scalability of the solution?

Microsoft 365 Business is scalable.

We have approximately 5,000 users using this solution in my organization.

How was the initial setup?

The installation is smooth. 

What's my experience with pricing, setup cost, and licensing?

There is a subscription needed for this solution.

What other advice do I have?

I would recommend this solution to others.

I rate Microsoft 365 Business an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Strategic Insights at a tech services company with 501-1,000 employees
Real User
User-friendly, flexible and stable, but the integration could be easier
Pros and Cons
  • "It is definitely user-friendly, and I like the flexibility."
  • "The integration with other platforms could be improved."

What is our primary use case?

I use this solution for business cases around office productivity.

I am also using it for my personal work. I use Office 365 for emailing and for the calendar.

What is most valuable?

When comparing with other products, it is easy to use.

It is definitely user-friendly, and I like the flexibility.

What needs improvement?

The integration with other platforms could be improved. It could be easier.

For how long have I used the solution?

I have been using Microsoft 365 Business for approximately four years.

We are using the latest version.

What do I think about the stability of the solution?

Microsoft 365 Business is a stable product.

What do I think about the scalability of the solution?

It is a scalable solution.

How are customer service and technical support?

I have not yet contacted technical support.

How was the initial setup?

The installation of Microsoft 365 Business is pretty straightforward. It only took 15 to 20 minutes to deploy.

What about the implementation team?

I completed the installation myself. I did not use an integrator or reseller.

What's my experience with pricing, setup cost, and licensing?

Pricing could be better. In general, it could be cheaper.

Which other solutions did I evaluate?

I have been using Microsoft for a long time. I have not looked at any other solutions.

What other advice do I have?

I would recommend this solution to others who are interested in using it.

I would rate Microsoft 365 Business a seven out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1444413 - PeerSpot reviewer
Head of Human Resources at a manufacturing company with 201-500 employees
Real User
Leaderboard
Stable, scalable, easy to install, and includes an internal employee chatbox
Pros and Cons
  • "I don't have any issues with Microsoft 365 Business, it's a good tool."
  • "The backup option should be included in Microsoft 365 Business."

What is our primary use case?

We use Microsoft 365 Business for email and Teams, which has an internal chatbox for employees.

What is most valuable?

I don't have any issues with Microsoft 365 Business, it's a good tool.

What needs improvement?

It would be helpful if the calendar was improved. It could be better, more user-friendly, and better integrated.

If you are deleting your data and relying on backup, the backups do not exist, they are not there. The backup option should be included in Microsoft 365 Business.

For how long have I used the solution?

I have been using Microsoft 365 Business for six months.

What do I think about the stability of the solution?

Microsoft 365 Business is a stable product.

What do I think about the scalability of the solution?

Microsoft 365 Business is a scalable product.

We have approximately 300 people in our organization who use this solution.

Which solution did I use previously and why did I switch?

We also use Google.

How was the initial setup?

The installation was good, it was straightforward. We did not have any issues with the installation. It only took 10 to 15 minutes.

What about the implementation team?

I completed the installation myself. I did not use the help of an integrator or reseller.

What's my experience with pricing, setup cost, and licensing?

It's a business account, the organization pays for the licensing fees.

What other advice do I have?

I would recommend this solution to other users.

I would rate Microsoft 365 Business an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1460784 - PeerSpot reviewer
Co-Founder and CEO at a tech services company with 11-50 employees
Real User
Robust, easy to use, easy to install, and it's affordable
Pros and Cons
  • "It is flexible."
  • "More integration with Cortana would be helpful."

What is our primary use case?

We use Microsoft 365 Business for everything. We use it for emails, backup, and messenger.

For all of the requirements that we have, we use Microsoft.

What is most valuable?

We like everything about Microsoft 365 Business.

It is easy to use. 

It is flexible.

It is priced well.

It's robust, and it's on the cloud.

What needs improvement?

More integration with Cortana would be helpful. I use Cortana, but it doesn't give very contextual reminders. I would like to see it made to be more contextual and the email searching could be better.

For how long have I used the solution?

I have been using Microsoft 365 Business for one year.

We are using the latest version.

What do I think about the stability of the solution?

Microsoft 365 Business is a stable solution.

What do I think about the scalability of the solution?

We have not yet tried to scale. We are a small company with 40 people, and just over 10 are using this solution.

How are customer service and technical support?

I have not contacted technical support.

Which solution did I use previously and why did I switch?

Previously, we were using Gmail Business Suite, and because of my previous history with Microsoft, we changed.

How was the initial setup?

It is very easy to install.

We only need one admin to deploy and maintain this solution.

What about the implementation team?

We completed the installation ourselves. We have an IT person who does it.

What's my experience with pricing, setup cost, and licensing?

Microsoft 365 Business is inexpensive.

What other advice do I have?

I would recommend this solution to others.

I would rate Microsoft 365 Business an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free Microsoft 365 Business Report and get advice and tips from experienced pros sharing their opinions.
Updated: September 2025
Buyer's Guide
Download our free Microsoft 365 Business Report and get advice and tips from experienced pros sharing their opinions.