We primarily use the solution for access to Outlook and One Drive.
Investment Analyst at a venture capital & private equity firm with 11-50 employees
Stable, easy to access, and easy to use
Pros and Cons
- "The solution has been quite stable."
- "Occasionally, it does go down, however, for the most part, it's fine."
What is our primary use case?
What is most valuable?
The most valuable aspect is that it is one the cloud and we can access it from there, which allows us access from anywhere.
The solution has been quite stable.
The solution has been very easy to use overall.
What needs improvement?
We haven't really had any issues with the solution.
Occasionally, it does go down, however, for the most part, it's fine.
The process should be a bit more seamless.
For how long have I used the solution?
In general, I've been using the solution for ten years or so.
Buyer's Guide
Microsoft 365 Business
January 2026
Learn what your peers think about Microsoft 365 Business. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
881,821 professionals have used our research since 2012.
What do I think about the stability of the solution?
The stability is fine, although we have lost connectivity in the past. We just have to restart it and find that it is pretty easy to restart everything.
How are customer service and support?
I haven't dealt with technical support in the past. I cannot speak to how helpful or responsive they would be.
However, if I run into any issues, I will often go to Google or the Microsoft website. I find it's pretty easy to find answers to the questions I have online, and therefore do not really need technical support.
What's my experience with pricing, setup cost, and licensing?
We do need to pay a licensing fee, however, I'm unsure as to what the exact cost is or if the fees are paid monthly or annually.
What other advice do I have?
I'd rate the solution at a nine out of ten. If the process was a bit more seamless, I'd give it a perfect score. However, for the most part, I'm happy with the capabilities.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Data & AI expert at a tech services company with 1,001-5,000 employees
A premium office solution with a valuable backup feature in OneDrive
Pros and Cons
- "The most useful thing about it is Microsoft OneDrive. It helps me back up everything on my laptop. If I lose my laptop, I can confidently buy a new one and get back my previous work files. I like the Microsoft Office package, Microsoft Word, presentation, and Excel. I like that it is very easy to use, especially for a Mac user. They have a very big community, and whenever I get stuck or have questions, I just ask Google, and then I get the answer immediately."
- "It would be better if they seamlessly integrated with Macs. Because I have two laptops, and whenever I open one file in Windows laptop, and then I open the same file in my Macbook, the user interface is not consistent. Certain functions can run on Windows, but another function cannot, but it runs on the Mac."
What is our primary use case?
I use Microsoft 365 Business for my daily business.
What is most valuable?
The most useful thing about it is Microsoft OneDrive. It helps me back up everything on my laptop. If I lose my laptop, I can confidently buy a new one and get back my previous work files. I like the Microsoft Office package, Microsoft Word, presentation, and Excel.
I like that it is very easy to use, especially for a Mac user. They have a very big community, and whenever I get stuck or have questions, I just ask Google, and then I get the answer immediately.
What needs improvement?
It would be better if they seamlessly integrated with Macs. Because I have two laptops, and whenever I open one file in Windows laptop, and then I open the same file in my Macbook, the user interface is not consistent. Certain functions can run on Windows, but another function cannot, but it runs on the Mac.
For how long have I used the solution?
I have been using Microsoft 365 Business for nearly ten years.
What do I think about the stability of the solution?
Microsoft 365 Business is totally stable.
How was the initial setup?
It is easy to install—just one click. It did not take long to deploy. I think it is quite fast or maybe because my laptop is the modern one, it took less than five minutes.
What about the implementation team?
I implemented this solution by myself.
What other advice do I have?
I would recommend this solution to other users.
On a scale from one to ten, I would give Microsoft 365 Business a nine.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Microsoft 365 Business
January 2026
Learn what your peers think about Microsoft 365 Business. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
881,821 professionals have used our research since 2012.
Senior Software Engineer at a manufacturing company with 10,001+ employees
User friendly interface, easy to use, and reliable
Pros and Cons
- "The most valuable features are the user-friendly interface and ease of use. There is a benefit to not needing to install the application on your computer. For example, if you want to use Outlook or another application you can easily navigate to the website through your phone and quickly check your email. This is a very useful feature."
- "I would prefer to use Microsoft Outlook rather than Office 365 because of the way features are available in Outlook. There are times it becomes difficult to get to certain features through Office 365. For example, if you want to recall an email that you have accidentally send across to someone this is not very easily available through Office 365. The shortcuts available through Outlook are not there in Office 365 Business."
What is our primary use case?
I use Microsoft 365 Business to access the application that is part of the suite, such as Outlook.
What is most valuable?
The most valuable features are the user-friendly interface and ease of use. There is a benefit to not needing to install the application on your computer. For example, if you want to use Outlook or another application you can easily navigate to the website through your phone and quickly check your email. This is a very useful feature.
What needs improvement?
I would prefer to use Microsoft Outlook rather than Office 365 because of the way features are available in Outlook. There are times it becomes difficult to get to certain features through Office 365. For example, if you want to recall an email that you have accidentally send across to someone this is not very easily available through Office 365. The shortcuts available through Outlook are not there in Office 365 Business.
For how long have I used the solution?
I have been using Microsoft 365 Business for approximately three years.
What do I think about the stability of the solution?
The solution is stable.
What do I think about the scalability of the solution?
Microsoft 365 Business is scalable.
We have approximately 5,000 users using this solution in my organization.
How was the initial setup?
The installation is smooth.
What's my experience with pricing, setup cost, and licensing?
There is a subscription needed for this solution.
What other advice do I have?
I would recommend this solution to others.
I rate Microsoft 365 Business an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Strategic Insights at a tech services company with 501-1,000 employees
User-friendly, flexible and stable, but the integration could be easier
Pros and Cons
- "It is definitely user-friendly, and I like the flexibility."
- "The integration with other platforms could be improved."
What is our primary use case?
I use this solution for business cases around office productivity.
I am also using it for my personal work. I use Office 365 for emailing and for the calendar.
What is most valuable?
When comparing with other products, it is easy to use.
It is definitely user-friendly, and I like the flexibility.
What needs improvement?
The integration with other platforms could be improved. It could be easier.
For how long have I used the solution?
I have been using Microsoft 365 Business for approximately four years.
We are using the latest version.
What do I think about the stability of the solution?
Microsoft 365 Business is a stable product.
What do I think about the scalability of the solution?
It is a scalable solution.
How are customer service and technical support?
I have not yet contacted technical support.
How was the initial setup?
The installation of Microsoft 365 Business is pretty straightforward. It only took 15 to 20 minutes to deploy.
What about the implementation team?
I completed the installation myself. I did not use an integrator or reseller.
What's my experience with pricing, setup cost, and licensing?
Pricing could be better. In general, it could be cheaper.
Which other solutions did I evaluate?
I have been using Microsoft for a long time. I have not looked at any other solutions.
What other advice do I have?
I would recommend this solution to others who are interested in using it.
I would rate Microsoft 365 Business a seven out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Head of Human Resources at a manufacturing company with 201-500 employees
Stable, scalable, easy to install, and includes an internal employee chatbox
Pros and Cons
- "I don't have any issues with Microsoft 365 Business, it's a good tool."
- "The backup option should be included in Microsoft 365 Business."
What is our primary use case?
We use Microsoft 365 Business for email and Teams, which has an internal chatbox for employees.
What is most valuable?
I don't have any issues with Microsoft 365 Business, it's a good tool.
What needs improvement?
It would be helpful if the calendar was improved. It could be better, more user-friendly, and better integrated.
If you are deleting your data and relying on backup, the backups do not exist, they are not there. The backup option should be included in Microsoft 365 Business.
For how long have I used the solution?
I have been using Microsoft 365 Business for six months.
What do I think about the stability of the solution?
Microsoft 365 Business is a stable product.
What do I think about the scalability of the solution?
Microsoft 365 Business is a scalable product.
We have approximately 300 people in our organization who use this solution.
Which solution did I use previously and why did I switch?
We also use Google.
How was the initial setup?
The installation was good, it was straightforward. We did not have any issues with the installation. It only took 10 to 15 minutes.
What about the implementation team?
I completed the installation myself. I did not use the help of an integrator or reseller.
What's my experience with pricing, setup cost, and licensing?
It's a business account, the organization pays for the licensing fees.
What other advice do I have?
I would recommend this solution to other users.
I would rate Microsoft 365 Business an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Co-Founder and CEO at a tech services company with 11-50 employees
Robust, easy to use, easy to install, and it's affordable
Pros and Cons
- "It is flexible."
- "More integration with Cortana would be helpful."
What is our primary use case?
We use Microsoft 365 Business for everything. We use it for emails, backup, and messenger.
For all of the requirements that we have, we use Microsoft.
What is most valuable?
We like everything about Microsoft 365 Business.
It is easy to use.
It is flexible.
It is priced well.
It's robust, and it's on the cloud.
What needs improvement?
More integration with Cortana would be helpful. I use Cortana, but it doesn't give very contextual reminders. I would like to see it made to be more contextual and the email searching could be better.
For how long have I used the solution?
I have been using Microsoft 365 Business for one year.
We are using the latest version.
What do I think about the stability of the solution?
Microsoft 365 Business is a stable solution.
What do I think about the scalability of the solution?
We have not yet tried to scale. We are a small company with 40 people, and just over 10 are using this solution.
How are customer service and technical support?
I have not contacted technical support.
Which solution did I use previously and why did I switch?
Previously, we were using Gmail Business Suite, and because of my previous history with Microsoft, we changed.
How was the initial setup?
It is very easy to install.
We only need one admin to deploy and maintain this solution.
What about the implementation team?
We completed the installation ourselves. We have an IT person who does it.
What's my experience with pricing, setup cost, and licensing?
Microsoft 365 Business is inexpensive.
What other advice do I have?
I would recommend this solution to others.
I would rate Microsoft 365 Business an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Data Warehouse Engineer at a government with 1,001-5,000 employees
Stable, great for collaboration, and very reliable
Pros and Cons
- "I never have had any problems with any kind of situation where I couldn't get my documents. It is very, very reliable and very consistent."
- "It should be a bit more user-friendly. It should be less click to get to what you need. this would help people use it more efficiently."
What is our primary use case?
We use the product for all kinds of stuff. We use it for Excel, for Outlook, for team collaboration, for sharing documents, et cetera. We take advantage of it in order to do a lot of collaboration with colleagues.
What is most valuable?
The solution so far has been excellent. I've been very happy with its capabilities.
The solution makes it easy to handle collaboration tasks.
The product has proven to be very stable, and therefore, it is very reliable. I never have had any problems with any kind of situation where I couldn't get my documents. It is very, very reliable and very consistent.
The product scales very well.
What needs improvement?
The solution needs to make sure it does have the scalability potential in place for large-scale organizations. As a smaller organization, I can't speak to how scalable it would be for very big companies.
It should be a bit more user-friendly. It should be less click to get to what you need. this would help people use it more efficiently.
For how long have I used the solution?
I've been using the solution for a very long time. It's been mostly five to six years at this point. I have a lot of experience with it.
What do I think about the stability of the solution?
The product is very reliable and very stable. There are no bugs or glitches. It doesn't crash or freeze.
What do I think about the scalability of the solution?
The scalability is there if you need to expand.
That said, we are a small organization of 500 people and therefore haven't tested the limits of scaling. I'm unsure as to how big it can go.
How are customer service and technical support?
I've never had any technical issues with the product and therefore have not had to reach out to support. I can't speak to how helpful or responsive they are. However, the fact that I haven't spoken with them reflects highly on the quality of the product itself.
Which solution did I use previously and why did I switch?
We've always used Microsoft. I cannot recall using any other product.
How was the initial setup?
I don't have any experience with the installation aspect of the solution. It's not something that I've handled before. I'm not sure what the deployment is like or how easy it is to implement.
What's my experience with pricing, setup cost, and licensing?
I don't handle payments and licensing. I can't speak to how much the company pays or if we're set up on a monthly or yearly payment schedule.
Which other solutions did I evaluate?
It's my understanding that we did not look at other options before choosing this product.
What other advice do I have?
We're customers and end-users.
Due to the fact that we are on the cloud deployment model, we are always using the latest version of the solution. Microsoft automatically keeps everything up to date.
I'd rate the solution at an eight out of ten. So far, we've been happy with how it works and what we can do with it.
I'd recommend the solution to other users and companies.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
AVP at a computer software company with 501-1,000 employees
Accessible from anywhere and doesn't require any support
Pros and Cons
- "We can access it from anywhere. We can access it from home, the office, or any other place. It is a simple and the right product for the current COVID situation."
- "Some of the functionalities available in the desktop version are not available on the cloud."
What is our primary use case?
We use it for documents and PowerPoint presentations. We are most probably using its latest version.
What is most valuable?
We can access it from anywhere. We can access it from home, the office, or any other place. It is a simple and the right product for the current COVID situation.
What needs improvement?
Some of the functionalities available in the desktop version are not available on the cloud.
For how long have I used the solution?
I have been using this solution for two years.
What do I think about the scalability of the solution?
We have around 1,000 people.
How are customer service and technical support?
It is a good product, so we don't need anything from the support team.
How was the initial setup?
It was easy. We did not do anything. It was already available on the cloud as a part of the Microsoft platform. There is no need to implement it.
What's my experience with pricing, setup cost, and licensing?
Given the current COVID situation, I am quite happy that we use this product. With a cheaper solution, we might end up needing support.
What other advice do I have?
It is quite a good product. Technically, we are happy with this product.
I would rate Microsoft 365 Business a nine out of 10.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
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Updated: January 2026
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