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Senior System Administrator at Debre Markos University
Real User
High performance, simple to install, and easy to use
Pros and Cons
  • "The most valuable features have been the performance and ease of use."
  • "Microsoft 365 Business could improve by being more secure."

What is our primary use case?

Microsoft 365 Business can be used for many purposes. For example, Outlook for emails.

What is most valuable?

The most valuable features have been the performance and ease of use.

What needs improvement?

Microsoft 365 Business could improve by being more secure.

For how long have I used the solution?

I have been using Microsoft 365 Business for approximately three years.

Buyer's Guide
Microsoft 365 Business
September 2025
Learn what your peers think about Microsoft 365 Business. Get advice and tips from experienced pros sharing their opinions. Updated: September 2025.
868,787 professionals have used our research since 2012.

What do I think about the scalability of the solution?

We have approximately 3,000 people using this solution.

How was the initial setup?

The solution is easy to install.

What's my experience with pricing, setup cost, and licensing?

There is a monthly subscription for the use of this solution.

What other advice do I have?

I would recommend this solution to others.

I rate Microsoft 365 Business a ten out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1641087 - PeerSpot reviewer
Manager Operations at a non-profit with 1-10 employees
Real User
Stable, scalable, easy to install and can be accessed from anywhere and on any device
Pros and Cons
  • "It is easy to use."
  • "The price is an area that needs improvement."

What is our primary use case?

I am a reseller, I provide solutions to customers.

What is most valuable?

It is easy to use.

You can access it from anywhere or from any device. It can be used anywhere from a smartphone, or a laptop, without installing anything. Even if it is available on a system where MS Office is not installed, you can still use this product.

Features are available in different versions.

What needs improvement?

No product is perfect, bugs are always present.

The price is an area that needs improvement.

For how long have I used the solution?

I have been selling Microsoft 365 Business for two years.

What do I think about the stability of the solution?

Microsoft 365 Business is a stable product.

What do I think about the scalability of the solution?

It is a scalable product.

All updates are available from time to time. Every two to three days, there is an update.

How was the initial setup?

It is easy to set up.

What's my experience with pricing, setup cost, and licensing?

The price is high. It should be lower.

What other advice do I have?

I would rate Microsoft 365 Business a nine out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
Buyer's Guide
Microsoft 365 Business
September 2025
Learn what your peers think about Microsoft 365 Business. Get advice and tips from experienced pros sharing their opinions. Updated: September 2025.
868,787 professionals have used our research since 2012.
reviewer1567812 - PeerSpot reviewer
Senior Manager, Information Technology at a university with 201-500 employees
Real User
Easy to use, quick to deploy, and offers good scalability
Pros and Cons
  • "The pricing is reasonable."
  • "If they offered more integration capabilities, that would be ideal."

What is our primary use case?

We primarily use it on a daily basis for business processes. We use Microsoft Outlook quite a bit. 

What is most valuable?

The solution is easy to use.

The product is quite stable.

We have found the solution to be scalable. 

The pricing is reasonable. 

The solution is quick to deploy and easy to implement.

Technical support has always been helpful.

You don' need to run through too much training. Everyone knows how to use Microsoft 365 for the most part.

What needs improvement?

There is no better solution than 365. I cannot recall coming across any aspect that is lacking. 

If they offered more integration capabilities, that would be ideal. 

For how long have I used the solution?

We have used the solution for a very long time. It's likely been more than ten years at this point. It's been a while.

What do I think about the stability of the solution?

The solution is stable and reliable. There are no bugs or glitches. It doesn't crash or freeze. the performance is great. 

What do I think about the scalability of the solution?

The scalability is very good. If a company needs to expand it, it can do so. it's not a problem.

We have about 1,000 people in our organization that use the solution.

How are customer service and technical support?

Technical support is very good. They are helpful and responsive. We are satisfied with the level of service that they have provided to us. Technical support has been very friendly.

How was the initial setup?

The initial setup is not overly difficult for us. We found it very simple and straightforward. 

The deployment is very fast. It takes a maximum of 30 minutes or so.

What about the implementation team?

We handled the initial setup by ourselves. We didn't need any assistance from any integrators or consultants. 

What's my experience with pricing, setup cost, and licensing?

The pricing is very reasonable. It's not overly expensive. 

What other advice do I have?

I am a customer and an end-user.

As a cloud-based solution, we are always on the most recent version. It's automatically updated. 

I would rate the solution at a ten out of ten. We are very happy with the solution and its capabilities.

I would recommend the product to other users and organizations. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1515015 - PeerSpot reviewer
General manager at a comms service provider with 501-1,000 employees
Real User
High performance, easy to use, and responsive technical support
Pros and Cons
  • "The solution is easy to use and has good performance."
  • "Microsoft 365 Business could improve by having better integration with other platforms."

What is our primary use case?

We use Microsoft 365 Business within my company for many purposes, such as documentation and Outlook for email.

What is most valuable?

The solution is easy to use and has good performance.

What needs improvement?

Microsoft 365 Business could improve by having better integration with other platforms.

For how long have I used the solution?

I have been using Microsoft 365 Business for approximately two months.

What do I think about the stability of the solution?

The stability could improve.

What do I think about the scalability of the solution?

The solution is scalable, we have approximately 5,000 users using this solution.

How are customer service and technical support?

I was satisfied with the technical support of the solution, they were able to answer my questions promptly.

How was the initial setup?

The installation is straightforward.

What about the implementation team?

We have one engineer that does the implementation and maintenance of the solution.

What other advice do I have?

I would recommend this solution to others.

I rate Microsoft 365 Business an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1642836 - PeerSpot reviewer
Consulting Director at a consultancy with 51-200 employees
Real User
Good interaction between different products, but the cloud version and the desktop version should have the same experience
Pros and Cons
  • "The interaction between different products is most valuable. I use Excel, Mail, Teams, and PowerPoint, not really much else."
  • "Sometimes, it tries to be a little bit too clever in preempting things that you want to do. The settings can be pretty complicated. It has the desktop version and the cloud version. You can have settings in the cloud version that are impacting your desktop version, but you don't know because you can't see the settings like rules and other things. So, they need to think about the experience. It should be the same if you log in to the cloud or if you log in via desktop."

How has it helped my organization?

Some of the interactive stuff that is available on Teams has been useful during the pandemic.

What is most valuable?

The interaction between different products is most valuable. I use Excel, Mail, Teams, and PowerPoint, not really much else. 

What needs improvement?

Sometimes, it tries to be a little bit too clever in preempting things that you want to do. The settings can be pretty complicated. It has the desktop version and the cloud version. You can have settings in the cloud version that are impacting your desktop version, but you don't know because you can't see the settings like rules and other things. So, they need to think about the experience. It should be the same if you log in to the cloud or if you log in via desktop.

For how long have I used the solution?

I've used Microsoft products for the last 20 years. I don't know for how long have we been on the current version. The upgrades are all centralized in the companies that I've worked for.

How are customer service and technical support?

I have contacted support, and it depends on who you get. I've had experiences where it took quite some time to get to the problem, but I've also had some really good experiences.

How was the initial setup?

It was quite straightforward.

What other advice do I have?

I would rate Microsoft 365 Business a seven out of 10.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Product Manager at a tech services company with 51-200 employees
Real User
Good functionality, with little to no maintenance required but it doesn't transfer well with Google Docs
Pros and Cons
  • "It works as expected."
  • "As an example, there isn't a clean transfer to a Google Doc outside of hosting it as a .docx file."

What is our primary use case?

I work with Microsoft Word, PowerPoint, and Excel as well.

I use Microsoft 365 Business for content creation.

What is most valuable?

I like the base functionality. It works as expected. 

I'm not going to say I got wowed by it. It is something that has always been presented to me as the product to use. 

Over the years, I have become familiar with it and I feel comfortable using it.

What needs improvement?

As an example, there isn't a clean transfer to a Google Doc outside of hosting it as a .docx file. That seems to be the functionality that would probably have to be updated on a Google Docs side, and not necessarily Microsoft 365.

For how long have I used the solution?

I have been using this solution for several years. It's been since elementary school.

What do I think about the stability of the solution?

I haven't had any issues with the stability of Microsoft 365 Business. It has worked as expected without giving me any major issues.

What do I think about the scalability of the solution?

It's a scalable solution. 

Virtually everybody in the organization is using this solution. Outside of maybe a couple of people on the engineering team, only because they are not responsible for the content creation.

We have approximately 75 people in our organization who use this solution.

How are customer service and technical support?

I have not had to contact technical support. I haven't had any real issues. If anyone has any questions, they just ask me, but I am not the official administrator for the product.

How was the initial setup?

It pretty much just sits alone. We don' really require anyone to maintain this solution.

What's my experience with pricing, setup cost, and licensing?

I don't have any information on the pricing. I do not administer the license, that falls with the CFO.

What other advice do I have?

You know exactly what you are going to get whenever you use it. It won't necessarily wow you but it gets you from point A to point B, and that is what is important.

I would rate Microsoft 365 Business a seven out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1642500 - PeerSpot reviewer
Engineer at a manufacturing company with 10,001+ employees
Real User
Leaderboard
Highly scalable, easy to use, but stability could improve
Pros and Cons
  • "The most valuable feature is the ease of use."
  • "The solution is very large and PowerPoint and Word crash sometimes. The stability could improve."

What is our primary use case?

I primarily use Microsoft 365 Business for Outlook.

What is most valuable?

The most valuable feature is the ease of use.

For how long have I used the solution?

I have been using Microsoft 365 Business for approximately two years.

What do I think about the stability of the solution?

The solution is very large and PowerPoint and Word crash sometimes. The stability could improve.

What do I think about the scalability of the solution?

The solution is scalable.

We have approximately 1,000 users using this solution in my organization.

How was the initial setup?

The installation is straightforward.

What other advice do I have?

I would not recommend this solution to others.

I rate Microsoft 365 Business a seven out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1643298 - PeerSpot reviewer
Quality and Regulatory Affairs Manager at a non-profit with 1-10 employees
Real User
User friendly, compatible most devices, and easy to use
Pros and Cons
  • "Microsoft 365 Business is user-friendly, easy to use, compatible with different devices, such as laptops and phones, and helps me get my job done."
  • "We are in a medical device space and most of the time we use Microsoft Excel for tracking a lot of information. In certain specific industries, such as aerospace and medical, from the FDA or other regulatory points of view, the solution has to be validated. It would be great if that validation document is provided by Microsoft 365 Business."

What is our primary use case?

We use Microsoft 365 Business at my company for many uses, such as document management.

What is most valuable?

Microsoft 365 Business is user-friendly, easy to use, compatible with different devices, such as laptops and phones, and helps me get my job done.

What needs improvement?

We are in a medical device space and most of the time we use Microsoft Excel for tracking a lot of information. In certain specific industries, such as aerospace and medical, from the FDA or other regulatory points of view, the solution has to be validated. It would be great if that validation document is provided by Microsoft 365 Business.

For how long have I used the solution?

I have been using Microsoft 365 Business for approximately four years.

What do I think about the stability of the solution?

There are times when I have many documents open and then Microsoft 365 Business crashes. However, I do not think it is a Microsoft issue, it is because too many things are operating at the same time.

What other advice do I have?

I rate Microsoft 365 Business a ten out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free Microsoft 365 Business Report and get advice and tips from experienced pros sharing their opinions.
Updated: September 2025
Buyer's Guide
Download our free Microsoft 365 Business Report and get advice and tips from experienced pros sharing their opinions.