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Project Specialist at integra software
Real User
Easy to use, stable, and has very good technical support
Pros and Cons
  • "The solution can scale well. A company can easily expand it."
  • "The solution could work to offer better security."

What is our primary use case?

We primarily use the solution for office purposes.

What is most valuable?

The solution is very easy to use.

It has some very good applications.

We've found the solution to be stable. Its performance is good. 

The solution can scale well. A company can easily expand it. 

The technical support on offer is very good. We find them helpful and reliable. 

What needs improvement?

The pricing could be improved.

The solution could work to offer better security.

For how long have I used the solution?

I've been using the solution for many years at this point. It's been a while. 

Buyer's Guide
Microsoft 365 Business
May 2025
Learn what your peers think about Microsoft 365 Business. Get advice and tips from experienced pros sharing their opinions. Updated: May 2025.
851,823 professionals have used our research since 2012.

What do I think about the stability of the solution?

The solution is very stable. It doesn't crash or freeze. there are no bugs or glitches. It's reliable in terms of performance.

What do I think about the scalability of the solution?

The solution is quite scalable. IF a company needs to expand it, it can do so with relative ease.

We have about 2,000 users on the solution currently.

How are customer service and support?

Technical support has been fine so far. We have no complaints. They are very helpful and responsive. We're satisfied with the level of support we get. 

How was the initial setup?

The initial setup is very straightforward. It's not complex at all. It's very easy and very fast. The deployment does not take long. 

What about the implementation team?

I'm able to handle the implementation myself. I did not need the assistance of an implementor or a consultant. I was able to handle everything in-house. 

What's my experience with pricing, setup cost, and licensing?

The licensing could be better. It's a bit costly.

We pay the license on a yearly basis.

What other advice do I have?

We are on the cloud version of the solution. We're always, therefore, on the latest version of the product.

I'd rate the solution at a ten of ten. I'm very pleased with its overall capabilities. 

I'd recommend the solution to other users, due to the fact that we have had such a positive experience. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1474365 - PeerSpot reviewer
General Manager at a marketing services firm with 1-10 employees
Real User
User-friendly with a simple setup and good stability
Pros and Cons
  • "The solution has pretty good security baked in."
  • "It would be ideal if the solution offered a free version. Currently, there are only paid options available."

What is our primary use case?

We use the solution throughout the company for business purposes. We use a variety of its applications.

What is most valuable?

The solution is very stable. The performance, overall, is quite good.

The scalability, overall, has been very good.

We have found Microsoft 365 Business to be very user-friendly. It's easy to navigate.

The initial setup is simple and straightforward. It's not too hard to set it up yourself.

Overall the product meets our needs.

The solution has pretty good security baked in.

Microsoft has pretty good technical support on offer. They are helpful.

What needs improvement?

Overall, I can't recall feeling any features were missing. The solution meets our needs. There isn't anything that is lacking.

It would be ideal if the solution offered a free version. Currently, there are only paid options available.

For how long have I used the solution?

I've been using the solution for about three years at this point. It's been almost that long at least.

What do I think about the stability of the solution?

The product is reliable. It offers good performance. We've found it to be quite stable. It doesn't have bugs or glitches. It doesn't crash or freeze at all. It's great.

What do I think about the scalability of the solution?

We have found that Microsoft 365 Business scales very well. If a company needs to expand it, it can do so easily.

Currently, we have about 50 people on the solution.

We do plan to continue to use the solution. We have not plans to change.

How are customer service and technical support?

Technical support has been very good. They are knowledgeable and responsive. We have been satisfied with the level of service we receive.

Which solution did I use previously and why did I switch?

We did not previously use another solution. We've always only used Microsoft 365 Business.

How was the initial setup?

The initial setup was not complex. It was very straightforward. Due to its relative ease of use, the initial setup was easy. A company shouldn't have any issues with it.

While I cannot recall the exact amount of time it took to deploy the solution, I can say that it was very fast. It doesn't take long.

The maintenance is pretty basic. You don't need a large amount of staff to watch over it.

What about the implementation team?

I handled the implementation myself. I did not need the assistance of an integrator or consultant. It's easy to do on your own.

What's my experience with pricing, setup cost, and licensing?

We pay a licensing fee. I can't say if it is expensive or not as I've never looked at other products to compare services and pricing.

Which other solutions did I evaluate?

We've never compared the solution to another product.

What other advice do I have?

We are using the latest version of the solution. I'm not sure of the exact version number.

I would rate the solution at a nine out of ten. So far, it's met our needs. I have no complaints. I'm very happy with it.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Microsoft 365 Business
May 2025
Learn what your peers think about Microsoft 365 Business. Get advice and tips from experienced pros sharing their opinions. Updated: May 2025.
851,823 professionals have used our research since 2012.
it_user1374315 - PeerSpot reviewer
Manager, IT Special Projects at a consultancy with 51-200 employees
Real User
Very stable, easy to access, and has a pretty simple set up
Pros and Cons
  • "It's great that one user can log onto many different devices."
  • "The solution's ability to scale could be improved."

What is our primary use case?

We primarily use the solution for mobile device management, among other things. We use the Suite, Sharepoint and Microsoft Exchange. We use Mircosoft for everything.

What is most valuable?

We use Sharepoint a lot. It's excellent. 

The fact that it's on the cloud is helpful. It gives us great access.

We use the databases within Microsoft to run our applications, and it's excellent for that.

It's great that one user can log onto many different devices.

What needs improvement?

The licensing could be a lot easier. Right now it's complicated. The process has changed in that the user-mode of licensing is not very easy to manage.

The solution's ability to scale could be improved.

For how long have I used the solution?

I've been using the solution for three years now.

What do I think about the stability of the solution?

The solution is relatively stable. We haven't had issues with bugs or glitches. The solution doesn't seem to crash or freeze. It's been good to us so far.

What do I think about the scalability of the solution?

We have about 250 users on the solution right now.

The scalability is limited on the solution. It requires a bit of administration. For example, when the solution reaches a certain number of the records, you have to delete a number of them so that you can continue to use it. There should be more capacity.

How are customer service and technical support?

I've been in touch with technical support in the past, however, not directly. We do it through a partner. I wouldn't be able to speak to the quality of their service as it's always been handled through a third party.

Which solution did I use previously and why did I switch?

We did use a different solution, however, we were in the market for something new in 2016, and that's when we made the switch. Microsoft came and did a pretty good sales pitch. They sold us on their product. We clearly saw the cost-benefit of the product and we switched over.

How was the initial setup?

The solution is pretty straightforward. We actually had a lot of assistance from Microsoft to implement the product. They assisted us and were instrumental in guiding us through the process.

The deployment took about one week or so.

There isn't too much maintenance required for the solution once it's set up. It's done in collaboration with a few outside entities. We have people in the company who are familiar with programming and all that who handle most of the maintenance, and then we have vendors who also come in as necessary. Microsoft helps too.

What about the implementation team?

Microsoft ended up assisting us directly with the initial implementation. We had some help with integrators.

What's my experience with pricing, setup cost, and licensing?

The cost the impact is low for us due to the fact that we now pay annually instead of having the same license. We've saved a bit of money, switching over to Microsoft.

I'm not sure of the exact pricing, as my colleague handled the payments.

However, I do know the licensing process is a bit complex and could be simplified.

What other advice do I have?

We're just a customer. We don't have a business relationship with Microsoft.

We're working on the latest version of the solution. We get the latest version each time it comes out.

Overall, I'd recommend the solution. It's been very good to us so far and we like the way it functions.

I'd rate it eight out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1642617 - PeerSpot reviewer
OEM Medical & Defense Business Manager at a computer software company with 10,001+ employees
Real User
Poor performance, not as good on the cloud, and offers lower quality than an on-premises version
Pros and Cons
  • "The installation process is straightforward."
  • "The cloud performance and the ability to work remotely are actually not very good. I prefer to work on-prem on my laptop. The quality is better."

What is our primary use case?

Microsoft 365 can be useful for SharePoint, our personal documents, and Outlook, among other applications.

What is most valuable?

The on-prem version is better. I prefer to work directly on my laptop.

The installation process is straightforward. 

What needs improvement?

I do not like Outlook. They should be able to build something better.

The product could be more stable and the performance could be better.

The cloud performance and the ability to work remotely are actually not very good. I prefer to work on-prem on my laptop. The quality is better.

For how long have I used the solution?

We just started using this solution. It hasn't been that long yet. It's been a few weeks, or maybe a month so far.

What do I think about the stability of the solution?

The stability is okay. It could use some improvement. Especially in Outlook. The performance is poor when it comes to the cloud version. I do not like it.

What do I think about the scalability of the solution?

We have about 160,000 users on the solution at this time. 

How are customer service and support?

I've never contacted technical support. I cannot speak to how helpful or responsive they would be as I have no experience dealing with them directly.

Which solution did I use previously and why did I switch?

We did not use a different solution. We simply used the previous iteration of Microsoft.

How was the initial setup?

The installation is pretty simple. The solution simply runs in the background, and therefore, there's not much needed for a setup.

In my organization, I'm not sure how many people actually handle deployment or maintenance.

What about the implementation team?

I can handle the setup process myself. I did not need the assistance of an integrator or consultant. 

What's my experience with pricing, setup cost, and licensing?

I don't handle any licensing or payments related to the solution. I can't speak to how much the solution costs the organization or how often we pay for licenses (whether it is monthly or yearly).

What other advice do I have?

Since we are using the cloud-based version of the solution, we're likely always on the latest iteration. It's probably up-to-date.

I'm not a big fan of the solution, especially the cloud offering. I prefer when it is on my laptop. I do not like working on the cloud. The version just isn't as good. For that reason, I would rate the solution at a four out of ten.

I'd recommend the solution as it's really the only solution on the market.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1658844 - PeerSpot reviewer
Quadria Rouen Agency Director at a computer software company with 201-500 employees
Real User
Highly scalable, reliable, and beneficial collaboration
Pros and Cons
  • "The collaboration is very good."
  • "The integration is good but could be better."

What is our primary use case?

We are using Microsoft 365 Business for our organization's productivity. We use many of the applications in the package, such as Outlook, Excel, and Word. Additionally, we use it for collaboration.

What is most valuable?

The collaboration is very good.

What needs improvement?

The integration is good but could be better.

For how long have I used the solution?

I have been using Microsoft 365 Business for approximately five years.

What do I think about the stability of the solution?

The solution is stable.

What do I think about the scalability of the solution?

Microsoft 365 Business is scalable.

We have approximately 6,000 users using this solution.

How are customer service and technical support?

The support from Microsoft has not been very good in my experience and it is expensive.

How was the initial setup?

The installation is not very easy.

What's my experience with pricing, setup cost, and licensing?

We are on a monthly subscription for the use of Microsoft 365 Business. There is an additional fee for support.

What other advice do I have?

I rate Microsoft 365 Business an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Distributor
PeerSpot user
Senior System Administrator at Debre Markos University
Real User
High performance, simple to install, and easy to use
Pros and Cons
  • "The most valuable features have been the performance and ease of use."
  • "Microsoft 365 Business could improve by being more secure."

What is our primary use case?

Microsoft 365 Business can be used for many purposes. For example, Outlook for emails.

What is most valuable?

The most valuable features have been the performance and ease of use.

What needs improvement?

Microsoft 365 Business could improve by being more secure.

For how long have I used the solution?

I have been using Microsoft 365 Business for approximately three years.

What do I think about the scalability of the solution?

We have approximately 3,000 people using this solution.

How was the initial setup?

The solution is easy to install.

What's my experience with pricing, setup cost, and licensing?

There is a monthly subscription for the use of this solution.

What other advice do I have?

I would recommend this solution to others.

I rate Microsoft 365 Business a ten out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Product Manager at a tech services company with 51-200 employees
Real User
Good functionality, with little to no maintenance required but it doesn't transfer well with Google Docs
Pros and Cons
  • "It works as expected."
  • "As an example, there isn't a clean transfer to a Google Doc outside of hosting it as a .docx file."

What is our primary use case?

I work with Microsoft Word, PowerPoint, and Excel as well.

I use Microsoft 365 Business for content creation.

What is most valuable?

I like the base functionality. It works as expected. 

I'm not going to say I got wowed by it. It is something that has always been presented to me as the product to use. 

Over the years, I have become familiar with it and I feel comfortable using it.

What needs improvement?

As an example, there isn't a clean transfer to a Google Doc outside of hosting it as a .docx file. That seems to be the functionality that would probably have to be updated on a Google Docs side, and not necessarily Microsoft 365.

For how long have I used the solution?

I have been using this solution for several years. It's been since elementary school.

What do I think about the stability of the solution?

I haven't had any issues with the stability of Microsoft 365 Business. It has worked as expected without giving me any major issues.

What do I think about the scalability of the solution?

It's a scalable solution. 

Virtually everybody in the organization is using this solution. Outside of maybe a couple of people on the engineering team, only because they are not responsible for the content creation.

We have approximately 75 people in our organization who use this solution.

How are customer service and technical support?

I have not had to contact technical support. I haven't had any real issues. If anyone has any questions, they just ask me, but I am not the official administrator for the product.

How was the initial setup?

It pretty much just sits alone. We don' really require anyone to maintain this solution.

What's my experience with pricing, setup cost, and licensing?

I don't have any information on the pricing. I do not administer the license, that falls with the CFO.

What other advice do I have?

You know exactly what you are going to get whenever you use it. It won't necessarily wow you but it gets you from point A to point B, and that is what is important.

I would rate Microsoft 365 Business a seven out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1595076 - PeerSpot reviewer
Senior Cybersecurity Leader, Consultant, Architect at a retailer with 10,001+ employees
Real User
Provides excellent interoperability and ease of integration
Pros and Cons
  • "This product has great interoperability and ease of integration."
  • "The product lacks certain drawing tool capabilities."

What is our primary use case?

Our primary use case is for collaboration and integration communication. We use extended pipeline, SharePoint and emailing. It's really all about the connectivity of communication, sharing documents and things like that. We are customers of Microsoft. 

What is most valuable?

The most valuable features of the product are the interoperability and ease of integration. I appreciate that there is a lot of documentation available for this solution. 

What needs improvement?

This product could be improved by adding certain drawing tool capabilities. It still uses the  Visio drawing tool which is not that great, and it's time for an upgrade. The drawing tool should be more collaborative to work across teams. 

I also think overall stability of MS products could be improved.

For how long have I used the solution?

I've been using this solution for two years. 

What do I think about the scalability of the solution?

I don't see any issues with scalability, it's very good. 

How was the initial setup?

The initial setup is quite straightforward. 

What's my experience with pricing, setup cost, and licensing?

Microsoft does not come cheap, but I don't have anything to compare it to and it's a good product.

What other advice do I have?

It's preferable to use the version that has the premium features, the advanced features, because they really have the punch in terms of capabilities. 

I rate this solution an eight out of 10. 

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Download our free Microsoft 365 Business Report and get advice and tips from experienced pros sharing their opinions.
Updated: May 2025
Buyer's Guide
Download our free Microsoft 365 Business Report and get advice and tips from experienced pros sharing their opinions.