Microsoft 365 Business Reviews

Our entire company uses this solution — roughly 25,000 people. We use Microsoft 365 Business for email, for example. 

We definitely plan to keep using this solution. 

Teams and SharePoint are both great. 

There should be more alignment between Windows solutions, mobile solutions, and web solutions. That way the user experience is always the same. Currently, a Windows solution is very powerful whereas the mobile experience is basic.

I can't comment on support as I have never had to contact them.

As this is a cloud-based solution, there is no setup required.

The licensing could probably be cheaper, but I have nothing to compare it to. 

As an end-user, I would give Microsoft 365 Business an overall rating of nine out of ten — I am very happy with it. 

I use this solution for sharing data, and data backup.

The data backup is very good. I can use it to access my data from wherever I want, which is a very good feature.

It's easy to share.

It should be more secure.

I have been using Microsoft 365 Business for a couple of years.

We are using the latest version.

It's a stable solution.

It's a scalable product. We have 300 users in our organization and we plan to continue using it.

We have not contacted technical support. We have not had any issues.

The initials setup was straightforward. It's easy to install.

I have no issues with the pricing and licensing is on a yearly basis.

I have no problem recommending this solution.

I would rate Microsoft 365 Business an eight out of ten.

We primarily use the solution for cooperation between employees and core team operations. It's the most important use case for us.

We use it for data exchange and data storage under One Drive, for example.

The automation capabilities on offer are very good. With Power BI and Power Applications you can do a lot of our automation within IT. It makes everything much quicker.

The product allows for a good overview of our data.

The stability has been very good so far.

As a software as a service model, it is very easy to scale as required.

Technical support is quite helpful and very responsive.

The cost could be a bit better.

Policy integration could be improved in the current infrastructure and the current applications.

The initial setup is slightly complex.

There could be better integration capabilities. This could be simplified. There are lots of applications that could potentially be integrated if only the capabilities were there to do so.

In general, we don't feel that there are any missing features per se. They do have a very good offering of applications.

I've been using the solution for about three or so years. It's been a while at this point.

The solution has been very stable. We haven't had issues with bugs or glitches. I haven't found that it crashes or freezes. It's pretty reliable in terms of its performance.

We have about 8,000 users on the solution currently. It has been easy to scale for us. We haven't had any problems in that regard. If a company needs to expand it, it can do so with relative ease. It's a software as a service model, which makes it easy to scale up or down.

Technical support has been very good. They are very skillful people, and they really do try to help when you have queries. We've been very happy with the level of services we receive. They are very responsive. 

The initial setup was pretty complex. There were a lot of interfaces to have a look at, and a lot of people were involved. Each had its own ideas as to how to best handle things. To bring everyone together and focused on one point was a challenge.  

The deployment process took about a year.

The maintenance isn't too bad. There are just regular checkups needed here or there. It's not intensive.

We had assistance from the vendor. They were very helpful in terms of deploying the solution.

The pricing is average, however, every product is expensive. We'd like it to be less, of course.

There aren't operational costs over and above the licensing, however, there are a few costs here and there that are extra - such as implementation costs and some special requirement costs.

We are just a customer and an end-user. We don't have a business relationship with Microsoft.

We use universal updates. The solution is typically on the latest version. The cloud deployment is constantly automatically updated.

I would advise potential new users to prepare carefully on the business side. It's not just the technical implementation. It's how it will be used for business. There needs to be a plan in place. The most challenging part is simply making the business as a whole - including end-users - comfortable with the product. 

I would rate the solution at an eight out of ten.

We primarily use the solution for office purposes.

The solution is very easy to use.

It has some very good applications.

We've found the solution to be stable. Its performance is good. 

The solution can scale well. A company can easily expand it. 

The technical support on offer is very good. We find them helpful and reliable. 

The pricing could be improved.

The solution could work to offer better security.

I've been using the solution for many years at this point. It's been a while. 

The solution is very stable. It doesn't crash or freeze. there are no bugs or glitches. It's reliable in terms of performance.

The solution is quite scalable. IF a company needs to expand it, it can do so with relative ease.

We have about 2,000 users on the solution currently.

Technical support has been fine so far. We have no complaints. They are very helpful and responsive. We're satisfied with the level of support we get. 

The initial setup is very straightforward. It's not complex at all. It's very easy and very fast. The deployment does not take long. 

I'm able to handle the implementation myself. I did not need the assistance of an implementor or a consultant. I was able to handle everything in-house. 

The licensing could be better. It's a bit costly.

We pay the license on a yearly basis.

We are on the cloud version of the solution. We're always, therefore, on the latest version of the product.

I'd rate the solution at a ten of ten. I'm very pleased with its overall capabilities. 

I'd recommend the solution to other users, due to the fact that we have had such a positive experience. 

We use this solution for document storage, email, all connected platforms, instead of the Power Platform, we use that pretty heavily. We use Microsoft Project in combination with it, for communication.

Microsoft 365 business has helped us organize.

I'm a project manager. It helped us organize with all of our teamwork. We can go into Teams, we can set up a team that gives us the backend SharePoint, and it gives us a centralized place to communicate and go back and forth so that everybody can stay up to date. 

It's easy to email the group, as well, since you have the team created.

All the development that they've done in Teams recently has been great. The enhanced collaboration, the ability to set up different spaces within Teams for a project, project creation, and the SharePoint behind it. All of that has been really great.

Communication regarding updates is an area that can be improved. They've rolled out a lot of updates right now, but we don't know that they're coming. A feature will look different or behave just a little bit differently from day to day, and while most of the updates are great, having some sort of advanced notice that that update was coming and what they changed would be helpful.

We would like some documentation regarding the updates.

I would like to see a connection between their planner board, and a project for the web would be better.

I have been using this solution for five and a half years.

I am using the latest version.

Had you asked me two months ago, I would have said just fine, but I know Microsoft has had some issues recently.

I would say that it's fairly stable, but I think that all the increased traffic from COVID and people working from home has resulted in it being less stable.

Scalability is very good. It's an easily scalable solution.

We have approximately 200 users on every level of our organization and it's been extensively used.

We have plans to increase, possibly through the integration of the Microsoft Power Platform.

I have not had to connect with Microsoft support. I've been able to solve everything myself or internally.

Previously, we have not used another solution. It's pretty much been Microsoft the whole way.

The initial setup was fairly straightforward.

I didn't help set it up. I don't know what the timeline was for setting it up.

I suspect they probably used a consultant to help get everything set up, but I don't know that for sure.

We have seen a return of investment with using Microsoft 365 Business.

I am not aware of what we pay at this time.

I would recommend that they review the licensing and the abilities. It's not difficult to add to things after that, but you may get some additional features if you decide to upgrade your licensing.

I would rate this solution an eight out of ten, because it does absolutely everything that I need it to, and it has the ability to do more, but it's not necessarily the most straightforward.

I primarily use the solution for sharing and receiving emails. I don't use all of the aspects of the product.

There are many aspects to the product, however, I use the email server, and use it as a tool for sending and receiving mail. It works great for that.

It's very easy to use. It's very easy to navigate around everything. 

The solution is quite stable. The performance is very good.

The installation is pretty straightforward overall. It's not hard to set everything up.

The pricing of the solution is quite high and the licensing is expensive. It could be cheaper. 

I've used the solution maybe for a year and a little bit. It hasn't been for that long. The product is still new to me.

The solution is quite stable. There are no bugs or glitches. It doesn't crash or freeze. It's pretty reliable in terms of performance. 

I can't speak to the scalability. I've never really tried to scale it. Currently, as it is, it is meeting my needs. 

We have 1,500 users on the solution currently in our organization.

We do have plans to continue to use it.

I've never been in touch with technical support. That said, it is my understanding that they are good. We are satisfied with the level of support we receive. 

The installation process is quite easy. It's not overly complex or difficult. A company should have any trouble with the implementation process. 

The licensing is expensive. It's something that they should actively work to lower to make it more affordable to their user base. It would be nice if it was a bit less. 

As a user, I would rate the product at a seven out of ten. I've been quite happy with its capabilities, even though I only use certain aspects of it.

I'd recommend the solution to other companies. It's very easy to use.

We are using it for file sharing, office applications, email, and SharePoint.

We use Microsoft solutions for everything that we do. A part of our software development is done in .NET using Visual Studio and development tools. We use Azure Cloud Platform, and we are also providing services to our client's clients. It would be hard to imagine using something else because we are so used to using Microsoft tools. It is something that you count on having.

Everything gets integrated. Different services that they provide are well integrated into the entire system, which is the biggest strength of Microsoft products. Everything works together. If I create a Microsoft Teams theme, I get a SharePoint site and planner. Everything, including permissions, is scoped, which is really nice.

Microsoft Teams, which is a video conferencing, chat, and collaboration tool, has some issues with video codecs. It has really bad performance, especially on the Mac OS, and requires a lot of improvements. I'm using MacBook Pro, and the performance of Microsoft Teams is disastrous. It is really unusable. Given our subscription, we get Microsoft Teams for free, but we are often opting to use Zoom or some other tool because the entire computer becomes almost unusable. New age applications should be written in a way that ensures similar performance across different operating systems. I'm not sure how it works on Windows. I assume it works better, but Microsoft needs to ensure that the performance is really good. It should provide the same kind of user experience across different platforms. They can use more efficient development tools when it comes to applications. They seem to be using a technology that uses a lot of resources on our personal computers. I know that Microsoft is pushing a lot of applications to be built in the Office 365 ecosystem, but Microsoft Teams should be a focus because it is a collaboration tool. Its performance and usability need to be better, especially in the times of COVID-19. As a part of management, I use the collaboration tools and video conferencing tools for approximately five or six hours a day. Such issues have a big business impact because the management makes decisions about the tools that are going to be used within the company.

SharePoint could somehow be improved or changed to match the features of Confluence from Atlassian. There is an opportunity to do some improvements there. 

We have been using this solution for six or seven years.

It is stable if we exclude the issues with Microsoft Teams. I am the technical director of a company that has 130 employees. I don't remember experiencing any kind of issues. There was an outage for a very short period of time about three months ago, but it was nothing bad. Its stability is great.

It is scalable. Everything that we use is based on a cloud source. It is pretty scalable, especially for our needs.

It is used by the entire company. It is an official tool for document management and business apps. We have 130 employees. Its usage will increase. We have the intention to grow as a company, so we will increase its usage accordingly.

We didn't have too much of a need for technical support or any kind of support, but when we needed it, it was okay. I don't remember which support plan we are subscribed to, but it works okay. 

It is pretty much straightforward. It cannot be configured for the first time by someone who is not trained to configure it. You need help from basically your cloud service provider (CSP). Your CSP will provide resources to do the initial configurations. Such tools are not easy to configure for the first time, but everything else is pretty much intuitive. If you have an IT background, it should be intuitive and easy.

Its price is what you would expect today from a software-as-a-service offering. It is somewhere around $10 per user per month.

I would advise making sure that someone experienced with Microsoft Office 365 platform and ecosystem is leading your organization. Otherwise, find a great partner to help you and guide you through the implementation process.

I would rate Microsoft 365 Business a seven out of ten. A couple of things can be better.

This solution is used for business. You can type letters and spreadsheets, you also use it for emails using Outlook.

I like the ease of use.

It's very stable and feature-rich. I can't see that it needs a lot of development.

They need more tutorial training about using the advanced features. It would be helpful.

I have been using Microsoft 365 Business for six months.

We are using the latest version.

It's a stable product.

This is an area that I have not explored, but it seems to be scalable.

We have between 100 and 200 users who are using this solution.

We plan to continue using this solution.

We have not contacted technical support. We have not needed technical support.

We had not used any other solution previously.

There is no installation, it's on the cloud.

The license is billed on a yearly basis.

I am not aware of the cost, but it is definitely not cheap.

It's come a long way in terms of evolution.

I would rate Microsoft 365 Business an eight out of ten.