Microsoft 365 Business Reviews

Excel, Word, Teams, and Outlook are the main solutions that we are using.

It is a standard and powerful tool. Because it is a standard tool, everybody uses it.

Their support should be improved in terms of faster response and better resolution. The price of its license should also be improved.

We have been using Microsoft products for more than 20 years. We have a contract with Microsoft for software licensing.

It is stable.

It is scalable in the sense that if you need more users, you can increase the number of licenses. Currently, we have 16 users in our organization. We don't have any plan to increase its usage.

I don't have a lot of experience with their support, but I don't like Microsoft's support. They are not fast, and they don't provide an exact solution.

We have been using Microsoft solutions for a long time. In the beginning, we used Office 123 and WordPerfect in our company.

It is easy to install. The duration depends on the network, but generally, we can do the installation in ten minutes.

We do it ourselves. We have three people for deployment and maintenance. Two of them are engineers, but one of them is not.

The price of its license should be improved. We have a contract for three years, but we pay on a yearly basis.

I would recommend this solution to others. I would rate Microsoft 365 Business a nine out of ten.

Microsoft Teams, without a shadow of doubt, is the best platform ever. 

It is also very stable with a lot of options.

They should simplify breakout rooms a bit. Breakout rooms are probably the most important factor. They have done some work on breakout rooms, but they probably have to do a bit more to make them simpler.

I have been using this solution for the last eight years.

It is very stable.

It is scalable. Currently, we have over 1,200 users. We are also rolling it out to students, and our number of users will roughly be from 3,500 to 4,000. These users will be across the globe at the following locations: Geneva, Paris, London, Dhaka in Bangladesh, Hyderabad in India, Maputo in Mozambique, Mombasa in Kenya, and few locations in Canada and the US.

Their technical support is extremely good. They walk you through, and if needed, they are happy to talk to you for a couple of hours. It doesn't matter whether it is the middle of the night or early morning.

For students, we have been using Google Suite, but they are no match with Microsoft. So, we are moving out. A limitation of Google is that it is not present at every location. They were able to deploy it for India and Kenya, but for Mozambique, after trying for six months, they refused. They asked for a lot of information, and we gave them all the information. They kept us waiting for six months, and then they came back and said, "No, sorry, we can't provide." That was very disheartening.

In terms of support, Google is no match with Microsoft. Google probably doesn't provide support.

Its installation is so simple. You just have to turn the service on from the global account, and then a user can just log in to his or her account and download and install it. A user doesn't need support. There is, of course, a bit of difference from user to user, but generally, it is fairly simple. You could just click Next and do it yourself. It takes less than five minutes.

I have done it myself, and I have also seen non-IT users doing it themselves.

Our licensing is annual. We have a Volume Licensing deal with them.

We straight away went to Microsoft.

I would recommend this solution without a shadow of doubt. I would rate Microsoft 365 Business a ten out of ten.

We use the mail client, and we use PowerPoint 365 and Word 365 to produce documents, offers, and documents for our customers.

It helped a lot, especially with all of us working from the home office and still practically being as though we were at work in the office. That's what helped most.

The ongoing and fast development and integration with teams have been valuable features.

The cost for licensing is reasonable.

Microsoft 365 Business is stable and scalable, and the installation is straightforward as well.

Ongoing better integration would be good. It's still not fully consistent among all the platforms running on Windows and IOS. It's getting better and better, but there's still a lot of consolidation or integration work to be done.

More easily accessible training modules would be good to have. They exist, but you have to search for them. Ongoing user support and ongoing learning and education in the product, without being offensive, and making that access easier would be a big advantage over today's product. It should not be an aggressive offering, but it should be easy to find so that we don't have to dig for it.

I've been using Microsoft 365 Business for about 5 years.

With a few exceptions, that are actually lower than they used to be when Microsoft 365 Business was run on-premises, it is very stable.

We are a company of over 1,000 people, so we don't have any scalability problems. I have been in a mid-sized company or at the lower end of an enterprise with 10,000 people, and we had no scalability issues at all.

The initial setup is straightforward.

The licensing cost is reasonable.

I would rate this solution at eight on a scale from one to ten.

There are still a lot of companies, especially small ones, that still rely on on-premises or on a small partner that delivers old style Windows Office environments hosted somewhere locally. I would really encourage all of them to move to Microsoft 365, maybe coached or managed by a third-party. I would suggest that they think in this new style and help and support the use of Microsoft 365, an IT commodity, and not think the old way that it has to be installed and maintained the old way.

We are using the product primarily for all of our internal documentation and exchanges. The use cases are nothing special. It's quite basic for the most part.

The fact that it's completely on the cloud is one of its most useful aspects. We do not have to manage anything. 

We use the Office and Teams mostly. They are very helpful applications for our office.

The solution is very easy to use. It's completely transparent and extremely easy to navigate.

The stability is quite good. 

We found the installation to be very simple.

The solution offers good security and compliance.

From time to time we have some issues with OneDrive. OneDrive is not perfect. It's nice, however, from time to time we have some problems specifically with reloading the replication. We have to set it up again and again. It's not very stable.

The technical support process could be a bit more secure. The information should stay within the ticketing system itself and not be passed via email.

We've been using the solution for three years or so. We've used it for a while now.

The solution has proven to be quite stable. Its performance is good. There are no bugs or glitches and it doesn't crash or freeze on us. 

We don't really scale the solution. We're a pretty small company. We're only three users, and therefore do not need to scale at all. Therefore, I can't really speak to its capabilities. However, in the future, we are likely to expand usage.

I've only had one experience with technical support. It was not for me. It was for one of the customers. However, the experience was really, really good. 

Once it was finished, they ask for feedback. Technical support was perfect, however, the ticketing system was not that great. Once you've created a ticket, all the next steps are through email. Yet, if there is an email or something which is private, it should not be sent by email. That's why they have to improve the ticketing process. They should send a link to your ticket via email and always keep the information itself within the ticketing system.

The company is quite new. Before I was working at a bigger company which was completely different. However, when we started this new business, we decided to make it as simple as possible for us. That's why we decided to move to the cloud completely.

We also use Zoho for the cloud, for all our accounting, and invoicing, and so on. There is no Microsoft offering for that. It's completely separate. There is no link between them.

The initial setup is not difficult or overly complex. It's pretty straightforward and simple. 

The deployment is quick and only takes a few clicks. Implementation is only a few minutes. From an end-user point of view, it's even faster as it's just a click or two.

We don't need anyone to handle deployment or maintenance.

We handle the implementation ourselves. We have an IT team and we are quite capable of managing the implementation. Therefore we don't need the assistance of any integrators or consultants.

We have a license that we pay on a monthly basis.

We did not evaluate other options before choosing Microsoft.

We're just a customer and an end-user.

We are using the latest version of the solution.

We are like customers. Even if we do not sell these kinds of services, when customers ask us for advice, we recommend them to move to Microsoft. One of our business lines is in GDPR. For that, we recommend them to move to something which is completely secure. Microsoft Office 365 is one of them. We recommend customers move to Office 365 for that reason. 

I'd rate the solution at a nine out of ten.

I primarily use the solution for Teams and other Microsoft applications.

We use it in the office for communication, security, file transfers, cloud access, and the company portal. All of its basic services are leveraged.

The solution is very simple to use.

The product has a pretty nice interface.

There is good support on offer.

The solution provides regular updates.

The initial setup is very simple and straightforward.

The stability is great, both on the PC and on mobile.

The scalability of the solution is very good.

We've found that the product works well on Apple products as well. there are no compatibility issues.

The solution could still use better integration with Apple infrastructure. They should offer better support for iOS devices and more regular updates for iOS, as it's working pretty well for Microsoft solutions and for Windows systems, yet it does not work quite as well for iOS. 

I've been using the solution for a few years at this point. It has been quite a while.

We've found the stability to be good. It's stable on both mobile and desktop versions. There are no bugs or glitches. It doesn't crash or freeze. It's reliable.

The scalability is very good. It's great for companies that have 500 or more employees. We have around 1,000 users and it's been great. It can handle a lot of people. In my office alone there are about 150 users.

It is my understanding that we don't have plans to increase usage.

The technical support is very good. they are helpful and responsive. We're quite satisfied with the level of support on offer. We also have staff on-site that can answer questions if we have any. Our IT team is very knowledgeable. They typically have been able to handle any questions we have and if they can't they can always go directly to Microsoft.

The solution is very easy to install. It's not overly complex or difficult. A user shouldn't have any issues with the process.

That said, I did not personally deploy the product. I just use it. We have five people on staff that handle deployment and maintenance tasks. 

The company provides the solution to me. I can't speak to the licensing or costs.

We do have an enterprise-level licensing agreement with Microsoft.

I'm an end-user and a customer. I don't have a business relationship with Microsoft.

I'm using the latest version of the solution. I can't speak to the exact version number.

I'd recommend the solution to other users and organizations. A lot of other companies already use it. It's quite popular.

I'd rate the solution at an eight out of ten.

We mainly use this solution for video conferencing on Microsoft Teams. We also use SharePoint quite a bit — for email. 

Within our organization, there are roughly 1,350 employees using this solution. Currently, we have a team of four technical engineers that take care of all maintenance-related issues. 

I appreciate the mobility of this solution. We started using it due to the pandemic. Once COVID-19 hit, we began working from home. 

I suppose it could be more secure; every solution could be more secure.

We just migrated over to Microsoft 365 Business last year. 

This solution is very scalable. 

We are very satisfied with the technical support. 

The installation was very straightforward. All that was required was a one-time installation. It took roughly one month to get everyone up and running.

We installed this solution on our own, although, Microsoft technical support helped. 

The licenses could be cheaper. Right now, we're on a yearly subscription. 

I would absolutely recommend this solution to others. Overall, on a scale from one to ten, I would give it a rating of nine. 

We are using the solution mainly for Teams, SharePoint, and OneDrive. Additionally, we use Word, Excel, and PowerPoint.

I think the flexibility of Teams very good.

There should be less power consumption of the PC resources while using this solution. We have professional systems and Teams can run slow at times. We also need to restart Teams in the middle of the meetings sometimes, this could improve in a future release.

I have been using the solution for three years.

The solution could be more stable.

The solution is easy to scale. We have 15 people using the solution in our company and it is very easy to increase the number of licenses and users.

The installation was very easy. The longest period of the installation was the migration of emails. The rest of the application can be deployed within two days.

We did the implementation ourselves. We have 10 technical engineers that can deploy and do maintenance of the solution.

There is a license for this solution and it is priced based on the users using it.

I would recommend this solution to others.

I rate Microsoft 365 Business an eight out of ten.

It primarily allows us to run our organization. We use applications on is, such as Outlook, Word, and Excel.

The performance is good.

The solution is stable.

The product is pretty scalable.

We have a lot of documents, et cetera, on the solution and wouldn't want to change to another product.

The pricing and licensing format could be improved. 

While we've used Microsoft for a while, we started using the solution for about two or so years at this point. It hasn't been that long.

The performance is good. It's stable. There aren't any bugs or glitches. It doesn't crash or freeze.

We use the solution for all of our employees. We have around 1500 right now on the product.

We do plan to increase usage in the future.

It can scale. If a company wants to expand it, it can do so.

While we haven't used the technical support specifically for this product, it's my understanding that it's the same as any Microsoft product in terms of quality and accessibility.

We have used the solution for so long, we aren't even considering looking at another solution.

The initial setup isn't overly difficult. The first time you do it, it's so so. However, a company shouldn't have too much trouble with the setup process. 

We've gotten used to the pricing. 

We pay for the license by the user. However, it's not just the licenses we have to pay for.

We're using the latest version of the solution so far. I can't speak to the exact version number.

I'd rate the solution at a seven out of ten.

I'd recommend the solution to other users and companies.