I am in charge of the collaboration piece of this. We use 365 Business as a whole. We use almost all the tools.
Business Collaboration Supervisor, Information Services at a government with 1,001-5,000 employees
It is stable and easy to deploy, and it works for us
Pros and Cons
- "It is easy to deploy and do the settings. It has also been stable."
- "Their technical support could be faster. The admin portal, report generation, and other things could also be much simpler. We can't do columns adjustment at this time. The desktop app of Teams had lots of issues recently. The web version worked fine. We had to do a lot of things in terms of infrastructure and networking. It could have been better. It is quite new, so we got to bear and go with that, and then we'll see."
What is our primary use case?
What is most valuable?
It is easy to deploy and do the settings. It has also been stable.
What needs improvement?
Their technical support could be faster. The admin portal, report generation, and other things could also be much simpler. We can't do columns adjustment at this time.
The desktop app of Teams had lots of issues recently. The web version worked fine. We had to do a lot of things in terms of infrastructure and networking. It could have been better. It is quite new, so we got to bear and go with that, and then we'll see.
For how long have I used the solution?
I have been using this solution for less than a year.
Buyer's Guide
Microsoft 365 Business
May 2025

Learn what your peers think about Microsoft 365 Business. Get advice and tips from experienced pros sharing their opinions. Updated: May 2025.
851,823 professionals have used our research since 2012.
What do I think about the stability of the solution?
It has been stable so far.
What do I think about the scalability of the solution?
We have about 4,000 users.
How are customer service and support?
They are doing a great job. We go and create a ticket, and then someone responds. If required, we are also able to escalate stuff, but their support is not that fast. It should be faster.
How was the initial setup?
It is easy to deploy and do the settings.
What about the implementation team?
Our infrastructure team is responsible for its upgrade and maintenance.
What other advice do I have?
I would recommend this solution, but it depends on the user base and company. We are a government organization, and it works for us. I would recommend it for other government organizations. Our county and other counties are using this solution.
I would rate Microsoft 365 Business an eight out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.

Manager Technical Procurement & Logistics - Global IT at a real estate/law firm with 1,001-5,000 employees
Feature-rich and promotes collaboration, but the technical support needs improvement
Pros and Cons
- "It is a collaborative platform, so you can do everything in one place."
- "n the future, a dashboard should be included."
What is our primary use case?
Our main uses for this product are PowerPoint Slides, Excel, and Word. There are the main business use cases. We also use Outlook, Skype for Business, and Teams.
What is most valuable?
All of the individual features and components are good, although the one that I like best is Microsoft Teams.
It is a collaborative platform, so you can do everything in one place.
What needs improvement?
In Microsoft Teams, there is a lot of opportunities to improve. For example, search capabilities should be improved. When performing a search within Teams, it should also search through Outlook, files, and the other areas of the system. This is something that is missing within the collaboration platform.
In the future, a dashboard should be included.
For how long have I used the solution?
We have been using Microsoft 365 Business for almost two years.
What do I think about the stability of the solution?
So far, this product has been stable and we have not experienced any challenges.
What do I think about the scalability of the solution?
We have more than 2,400 users and do not have plans to increase usage.
How are customer service and technical support?
The technical support is pathetic.
How was the initial setup?
The current deployment that we have was quite simple. However, we are planning to integrate it with Cisco, and once that is complete, we will know how complex it is.
What's my experience with pricing, setup cost, and licensing?
This is an expensive product because it is subscription-based, which is always more expensive than a perpetual license.
What other advice do I have?
My advice for anybody who is implementing Microsoft 365 Business is to have some in-house capability, as we do. This is the best way to engage with this product.
I would rate this solution a seven out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
Buyer's Guide
Microsoft 365 Business
May 2025

Learn what your peers think about Microsoft 365 Business. Get advice and tips from experienced pros sharing their opinions. Updated: May 2025.
851,823 professionals have used our research since 2012.
Principal System Developer at HHRC
Full online services with SLA covered by Microsoft
Pros and Cons
- "You can access Microsoft 365 Business from anywhere. You have full access to Office 365 or Outlook 365, and the support is there."
- "The technical support could be more knowledgeable."
What is our primary use case?
We are using Microsoft Office and Teams for collaboration purposes, Microsoft Teams specifically helps us during the COVID phase, increasing productivity for both remote work and onsite work.
How has it helped my organization?
We see a productivity increase and a better collaboration platform. Instead of booking a meeting room for discussion, we can just use Teams to meet.
What is most valuable?
You can access Microsoft 365 Business from anywhere. You have full access to Office 365 or Outlook 365, and the support is there.
It's always updated because Microsoft does patching regularly.
It's easier to configure, and you don't have to worry about supporting the solution.
What needs improvement?
The price could be cheaper.
The technical support could be more knowledgeable.
For how long have I used the solution?
We have been using it for two years.
We use the cloud-based solution.
What do I think about the stability of the solution?
It is stable.
What do I think about the scalability of the solution?
It is scalable. We have more than 1000 users.
How are customer service and support?
Technical support is okay, but they could be more knowledgeable.
Which solution did I use previously and why did I switch?
We were using the on-premises version before the cloud solution.
What's my experience with pricing, setup cost, and licensing?
We have a yearly license, and it could be cheaper.
What other advice do I have?
On a scale from one to ten, I would rate Microsoft 365 Business at nine.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Last updated: Sep 16, 2024
Flag as inappropriateSolutions Architect at a computer software company with 201-500 employees
Stable program with an easy initial setup process
Pros and Cons
- "Microsoft 365 Business's most important feature is mobility."
- "The program's UI could be faster."
What is most valuable?
Microsoft 365 Business's most important feature is mobility. I have the application on my system and many other devices.
What needs improvement?
The program's UI could be faster. Additionally, more customization and cheaper pricing would be good.
For how long have I used the solution?
I have used the latest version of Microsoft 365 Business for over three years.
What do I think about the stability of the solution?
I rate the stability of the program a nine out of ten.
What do I think about the scalability of the solution?
I rate the scalability of the program an eight out of ten. There are approximately 100 users in our organization.
Which solution did I use previously and why did I switch?
Previously, we used Google Workspace but switched to Microsoft 365 Business because our users were more comfortable with the program.
How was the initial setup?
The initial setup was straightforward. I rate the process a ten out of ten. It is deployed on-premises and on the cloud in our organization. The deployment process took around three months. We required two people for the implementation.
What's my experience with pricing, setup cost, and licensing?
I rate the pricing of the program a seven out of ten.
What other advice do I have?
I rate Microsoft 365 Business an eight out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Senior Anaylst at a consultancy with 201-500 employees
Reasonably priced with an excellent suite of apps that integrate well together
Pros and Cons
- "Since the pandemic hit us, it has helped a lot with the need to work remotely. We can share live files, work on the same document, we can live chat, and even create multiple channels within Teams where the files can be shared and worked on by specific users."
- "One thing we did not like, about Excel particularly, is that it hangs a lot. It hangs a lot compared to Google Sheets."
What is most valuable?
I appreciate how everything is totally integrated. I can switch from Excel and Word to PowerPoint or Outlook. Outlook and the Calendar are completely integrated as well. It used to have Skype, however, now we have Teams, which integrates nicely with everything. We can check our meetings and have everything set up right in our calendar. It's all very convenient in terms of being able to access and use it.
The OneDrive is very good. Since the pandemic hit us, it has helped a lot with the need to work remotely. We can share live files, work on the same document, we can live chat, and even create multiple channels within Teams where the files can be shared and worked on by specific users. That's quite helpful.
The pricing is competitive.
What needs improvement?
One thing we did not like, about Excel particularly, is that it hangs a lot. It hangs a lot compared to Google Sheets.
For how long have I used the solution?
I've been using the solution for close to three years.
What do I think about the stability of the solution?
The solution is mostly stable. That said, Excel is very slow whenever the data is quite large compared to what we use. With small data, it works fine. With a small set of records, it's not a problem. However, whenever the records are a large number - even if it's 5000 - then it hangs a lot.
How are customer service and support?
I never faced such challenges that I had to reach out to technical support. Sometimes when there are small challenges, I just Google the issue and resolve it myself. Otherwise, I've never felt a need to connect with the support team.
Which solution did I use previously and why did I switch?
I also am familiar with Google apps, such as Google Sheets, and the whole G-Suite for business.
What's my experience with pricing, setup cost, and licensing?
The prices are very competitive.
What other advice do I have?
I'm a customer and an end-user.
I'd rate the solution at an eight out of ten. For the most part, it works perfectly fine for me.
I'd recommend basic usage to other customers. Compared to other individual collaboration apps such as Zoom Meetings or Cisco WebEx, it's more complete. 365 as a whole suite is definitely better as you've got all the office requirements solved by one software solution. I'll definitely recommend Microsoft Office to others.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Marketing & Sales Services at a pharma/biotech company with 201-500 employees
A flexible solution which is stable, scalable and boasts good tech support and easy installation
Pros and Cons
- "I consider the installation to have been very easy."
- "The solution should have better integration with other platforms."
What is our primary use case?
The solution can be used for everything, including shared point outlook and recommendations teams.
What is most valuable?
The solution's best feature is its flexibility.
What needs improvement?
The solution should have better integration with other platforms.
We are making a huge financial investment in processing that system and in finding the right software solution. We are trying to optimize this process and to find the ideal solution for integrating our Microsoft software with the rest of our processing systems
For how long have I used the solution?
I have been working with Microsoft 365 Business for five or six months, although I believe that my company, in which I am new, has been doing so for five or ten years.
What do I think about the stability of the solution?
The solution is definitely stable.
What do I think about the scalability of the solution?
The solution is definitely scalable.
How are customer service and support?
Tech support is fine.
When I encounter a problem, I get in touch with the IT department and they resolve it for me. As such, I do not have a clear picture of the response time. I can say that Microsoft's response time is very fast.
How was the initial setup?
I consider the installation to have been very easy.
It took 30 minutes per day.
What about the implementation team?
The installation can be done on one's own.
When it comes to the deployment and maintenance of the solution, we are talking about a big organization. As such, we have 40 people in management roles, 20 in engineering and several workers in the production department who use the solution.
What's my experience with pricing, setup cost, and licensing?
The licensing of the solution is monthly.
What other advice do I have?
While I don't have a clear picture of the financial outlay we are making for this kind of software, I believe that it can cover everything, including the processing of that system and that which relates to our CAC customers. All things considered, the software can support all of our use needs during our work time.
We will certainly continue to use the solution.
I would absolutely recommend the solution to others. It is easy to use, which is its greatest feature.
There are around 1,000 customers making use of the solution in our organization.
I would estimate that 90 percent of our workforce makes use of the solution.
I, for sure, have plans to continue using the solution.
I rate Microsoft 365 Business as a nine out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
IT Engineer at a real estate/law firm with 201-500 employees
Easy to set up with good collaboration capabilities and reliable stability
Pros and Cons
- "The scalability is great."
- "It could be flexible in terms of working with other cloud-based solutions."
What is our primary use case?
The solution is actually one suite. Azure and Intune, everything comes together. Once you have Microsoft 365, it is one platform and its different products are all under one umbrella. We use SharePoint, Word, Excel, OneDrive, Microsoft Teams - basically everything.
What is most valuable?
The product makes it easy to collaborate once all the employees are under one domain. Everyone can easily collaborate and share work-related information on the Cloud and all documents are shareable.
The storage is much easier. Let's say that you are part of one company. You have that security with the company and you can easily share within Microsoft Teams and OneDrive. It's really easy now to collaborate, store, and share everything.
The solution is very stable.
The scalability is great.
The installation process is pretty straightforward.
What needs improvement?
I don't have any issues with the product or its offering. There aren't any missing features. I've enjoyed working with it.
It could be flexible in terms of working with other cloud-based solutions.
For how long have I used the solution?
We've used the solution for one year at this point. It hasn't been that long just yet.
What do I think about the stability of the solution?
The stability of the product is very good. There are no crashes. It doesn't freeze. We don't deal with bugs or glitches. It's reliable.
What do I think about the scalability of the solution?
The solution scales well. If you need to expand it, as a company, you can.
We have about 1200 people using the solution at this time.
How are customer service and support?
Technical support has been very helpful and responsive. They are good. We are happy with the level of service we get.
Which solution did I use previously and why did I switch?
Previously, we used Microsoft Office 2016.
How was the initial setup?
The implementation was straightforward. It was not overly complex. From Intune, we had the option to deploy this product to all of the computers in the company. It was not very difficult as InTune provided this option for the deployment of Office 365 applications. You can just select whatever you want - Word, Outlook, Excel, OneNote, Teams, et cetera. It was very simple.
We have between 15 to 20 technical personnel in our organization that can handle deployment and maintenance tasks for this solution.
What about the implementation team?
I handled the implementation myself. I did not need the assistance of any consultants or integrators. It was all handled in-house.
What's my experience with pricing, setup cost, and licensing?
I like that the licensing is user-based.
The solution comes as one full suite that, once you buy it Microsoft 365, delivers everything you need under that license. You just have to select how many users will be using it. Once that happens, you pay for it yearly.
What other advice do I have?
I'd rate the solution at a nine out of ten. It's been a great solution so far.
I would recommend the solution to others.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Architect ans Urban planner / projects Director at a engineering company with 1,001-5,000 employees
Quite stable but needs more integration with other solutions
Pros and Cons
- "Microsoft Business 365 is quite stable."
- "I would like to see more integration in the next release."
What is our primary use case?
We use Microsoft Business 365 for team document solutions, like SharePoint. There are about 1,000 employees in my company, but I'm not sure if everyone uses it.
What needs improvement?
I would like to see more integration in the next release.
What do I think about the stability of the solution?
Microsoft Business 365 is quite stable.
What other advice do I have?
I rate Business 365 seven out of 10.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.

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