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reviewer1460784 - PeerSpot reviewer
Co-Founder and CEO at a tech services company with 11-50 employees
Real User
Jul 18, 2021
Robust, easy to use, easy to install, and it's affordable
Pros and Cons
  • "It is flexible."
  • "We like everything about Microsoft 365 Business; it is easy to use, flexible, priced well, robust, and on the cloud."
  • "More integration with Cortana would be helpful. I use Cortana, but it doesn't give very contextual reminders."

What is our primary use case?

We use Microsoft 365 Business for everything. We use it for emails, backup, and messenger.

For all of the requirements that we have, we use Microsoft.

What is most valuable?

We like everything about Microsoft 365 Business.

It is easy to use. 

It is flexible.

It is priced well.

It's robust, and it's on the cloud.

What needs improvement?

More integration with Cortana would be helpful. I use Cortana, but it doesn't give very contextual reminders. I would like to see it made to be more contextual and the email searching could be better.

For how long have I used the solution?

I have been using Microsoft 365 Business for one year.

We are using the latest version.

Buyer's Guide
Microsoft 365 Business
September 2026
Learn what your peers think about Microsoft 365 Business. Get advice and tips from experienced pros sharing their opinions. Updated: September 2026.
914,889 professionals have used our research since 2012.

What do I think about the stability of the solution?

Microsoft 365 Business is a stable solution.

What do I think about the scalability of the solution?

We have not yet tried to scale. We are a small company with 40 people, and just over 10 are using this solution.

How are customer service and support?

I have not contacted technical support.

Which solution did I use previously and why did I switch?

Previously, we were using Gmail Business Suite, and because of my previous history with Microsoft, we changed.

How was the initial setup?

It is very easy to install.

We only need one admin to deploy and maintain this solution.

What about the implementation team?

We completed the installation ourselves. We have an IT person who does it.

What's my experience with pricing, setup cost, and licensing?

Microsoft 365 Business is inexpensive.

What other advice do I have?

I would recommend this solution to others.

I would rate Microsoft 365 Business an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Vinay-Singh - PeerSpot reviewer
Manager IT & Security at mCarbon Tech Innovations Pvt., Ltd.
Real User
Jul 17, 2021
Easy to use, overall stable, and user-friendly
Pros and Cons
  • "Microsoft 365 Business is easy to use and user-friendly."
  • "The solution is overall stable. However, while using Teams there can be some performance issues during meetings."

What is our primary use case?

We are using this solution for many of its features, such as Excel, PowerPoint, and Teams.

What is most valuable?

Microsoft 365 Business is easy to use and user-friendly. 

For how long have I used the solution?

I have been using Microsoft 365 Business for approximately one year.

What do I think about the stability of the solution?

The solution is overall stable. However, while using Teams there can be some performance issues during meetings.

What do I think about the scalability of the solution?

The solution is scalable.

We have approximately 50 users using this solution in my organization.

How are customer service and technical support?

We have not needed to use the technical support for Microsoft 365 Business.

How was the initial setup?

The installation is easy. Everything is on the cloud, you download the solution and install it.

What about the implementation team?

We did the implementation ourselves.

What's my experience with pricing, setup cost, and licensing?

There is an annual license required for this solution. For a smaller organization, it could be expensive.

What other advice do I have?

I rate Microsoft 365 Business an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Microsoft 365 Business
September 2026
Learn what your peers think about Microsoft 365 Business. Get advice and tips from experienced pros sharing their opinions. Updated: September 2026.
914,889 professionals have used our research since 2012.
reviewer1620273 - PeerSpot reviewer
Data Warehouse Engineer at a government with 1,001-5,000 employees
Real User
Jul 10, 2021
Stable, great for collaboration, and very reliable
Pros and Cons
  • "I never have had any problems with any kind of situation where I couldn't get my documents. It is very, very reliable and very consistent."
  • "The solution so far has been excellent."
  • "It should be a bit more user-friendly. It should be less click to get to what you need. this would help people use it more efficiently."

What is our primary use case?

We use the product for all kinds of stuff. We use it for Excel, for Outlook, for team collaboration, for sharing documents, et cetera. We take advantage of it in order to do a lot of collaboration with colleagues.

What is most valuable?

The solution so far has been excellent. I've been very happy with its capabilities. 

The solution makes it easy to handle collaboration tasks. 

The product has proven to be very stable, and therefore, it is very reliable. I never have had any problems with any kind of situation where I couldn't get my documents. It is very, very reliable and very consistent.

The product scales very well.

What needs improvement?

The solution needs to make sure it does have the scalability potential in place for large-scale organizations. As a smaller organization, I can't speak to how scalable it would be for very big companies.

It should be a bit more user-friendly. It should be less click to get to what you need. this would help people use it more efficiently.

For how long have I used the solution?

I've been using the solution for a very long time. It's been mostly five to six years at this point. I have a lot of experience with it.

What do I think about the stability of the solution?

The product is very reliable and very stable. There are no bugs or glitches. It doesn't crash or freeze.

What do I think about the scalability of the solution?

The scalability is there if you need to expand. 

That said, we are a small organization of 500 people and therefore haven't tested the limits of scaling. I'm unsure as to how big it can go.

How are customer service and technical support?

I've never had any technical issues with the product and therefore have not had to reach out to support. I can't speak to how helpful or responsive they are. However, the fact that I haven't spoken with them reflects highly on the quality of the product itself. 

Which solution did I use previously and why did I switch?

We've always used Microsoft. I cannot recall using any other product.

How was the initial setup?

I don't have any experience with the installation aspect of the solution. It's not something that I've handled before. I'm not sure what the deployment is like or how easy it is to implement.

What's my experience with pricing, setup cost, and licensing?

I don't handle payments and licensing. I can't speak to how much the company pays or if we're set up on a monthly or yearly payment schedule. 

Which other solutions did I evaluate?

It's my understanding that we did not look at other options before choosing this product.

What other advice do I have?

We're customers and end-users. 

Due to the fact that we are on the cloud deployment model, we are always using the latest version of the solution. Microsoft automatically keeps everything up to date. 

I'd rate the solution at an eight out of ten. So far, we've been happy with how it works and what we can do with it.

I'd recommend the solution to other users and companies. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Business owner at Boers PR + Marketing
Real User
Jul 8, 2021
Excellent for collaborative and team work; document sharing is a valuable feature
Pros and Cons
  • "Ease of collaboration and sharing documents."
  • "I like the ease of collaboration and the ability to share documents; these days it's essential that people have the tools to really sync up and work together, and it's a perfect fit."
  • "It requires logging out and in again when working for different companies."
  • "One thing that could be improved is the need to log out and log in again if you need to enter a different work space."

What is our primary use case?

Our main use of 365 is for collaboration between teams that are not working from the same space and might be spread all over the world. I'm a business owner and customer of Microsoft. 

What is most valuable?

I like the ease of collaboration and the ability to share documents. These days it's essential that people have the tools to really sync up and work together. It's a perfect fit.

What needs improvement?

One thing that could be improved is the need to log out and log in again if you need to enter a different work space. It's quite inconvenient and seems to be a problem from the access directory because the different roles can't be separated. I work as a user community liaison and receive many invitations from different workspaces. It's quite frustrating and definitely something that could be improved. 

What do I think about the stability of the solution?

The solution is stable. 

How was the initial setup?

It doesn't really require installation because it's on the cloud. We have around 40,000 people in our user group and they all use it. 

What's my experience with pricing, setup cost, and licensing?

There is an annual license fee. It could be cheaper but it's a fair price. 

What other advice do I have?

I rate this solution an eight out of 10. 

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1075695 - PeerSpot reviewer
AVP at a computer software company with 501-1,000 employees
Real User
Jul 7, 2021
Accessible from anywhere and doesn't require any support
Pros and Cons
  • "We can access it from anywhere. We can access it from home, the office, or any other place. It is a simple and the right product for the current COVID situation."
  • "Some of the functionalities available in the desktop version are not available on the cloud."

What is our primary use case?

We use it for documents and PowerPoint presentations. We are most probably using its latest version.

What is most valuable?

We can access it from anywhere. We can access it from home, the office, or any other place. It is a simple and the right product for the current COVID situation.

What needs improvement?

Some of the functionalities available in the desktop version are not available on the cloud.

For how long have I used the solution?

I have been using this solution for two years.

What do I think about the scalability of the solution?

We have around 1,000 people.

How are customer service and technical support?

It is a good product, so we don't need anything from the support team.

How was the initial setup?

It was easy. We did not do anything. It was already available on the cloud as a part of the Microsoft platform. There is no need to implement it.

What's my experience with pricing, setup cost, and licensing?

Given the current COVID situation, I am quite happy that we use this product. With a cheaper solution, we might end up needing support.

What other advice do I have?

It is quite a good product. Technically, we are happy with this product.

I would rate Microsoft 365 Business a nine out of 10.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1410804 - PeerSpot reviewer
SAP Architecture Manager at a consultancy with 11-50 employees
Real User
Jul 2, 2021
Great load utilization tool and no need for an in-house IT team
Pros and Cons
  • "Offers a great load utilization tool."
  • "I really like the load utilization tool in the laptop and that everything is in the cloud."
  • "Unfortunately the Teams feature doesn't allow for sharing your location which Office 365 previously had."

What is our primary use case?

Microsoft 365 has so many features that we're using including Teams and Sharepoint, as well as some items and plugins as part of Office 365 applications. We are customers of Microsoft and I'm an SAP architecture manager in analytics. 

What is most valuable?

I really like the load utilization tool in the laptop and that everything is in the cloud. It provides data security and mobile access. There is no need to have infrastructure in the office or an in-house IT team which is great. I like having access to the SharePoint platform. 

What needs improvement?

Unfortunately the Teams feature doesn't allow for sharing your location which Office 365 previously had. It's important for us to be able to share that information with other team members. I'd also like to see more storage because currently OneDrive gives 1 TB of space and we'd like more of that. 

For how long have I used the solution?

I've been using this solution for over six years. 

How are customer service and technical support?

Technical support instantly respond to me although it depends on the time difference. I think they are good, we haven't had any problems. 

How was the initial setup?

The initial setup takes less than 30 minutes. Anybody can do it although we had an admin person deploy for us. We currently have about 15 users in the company. 

What's my experience with pricing, setup cost, and licensing?

We pay a monthly subscription for the solution.

What other advice do I have?

I rate this product a nine out of 10. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
PeerSpot user
Senior Manager at a comms service provider with 501-1,000 employees
Real User
Jun 30, 2021
Flexible, stable, and offers good performance
Pros and Cons
  • "The flexibility of the solution has been great."
  • "The performance of the solution is very good."
  • "Technical support could be a bit better. It's an aspect Microsoft could improve upon."

What is our primary use case?

We are primarily using the solution for our desktop office apps and Outlook and these kinds of things.

What is most valuable?

The performance of the solution is very good. It's quite stable. We haven't had any issues with the product so far.

The flexibility of the solution has been great. 

The solution can scale.

Technical support is okay.

What needs improvement?

Technical support could be a bit better. It's an aspect Microsoft could improve upon.

The integration with the other apps could be improved. I know it's dependent on what the company might decide and maybe not from a system side, however, if they can add more apps or more integration that would be helpful.

For how long have I used the solution?

I've used the solution for one to two years at this point. It hasn't been that long. 

What do I think about the stability of the solution?

The solution is quite stable. The performance is very good. There are no bugs or glitches. It doesn't crash or freeze. It's reliable. 

What do I think about the scalability of the solution?

It is my understanding that the solution is scalable, however, I am not on the technical side, and therefore, it's not an aspect of the solution I directly deal with.

The entire company uses the solution. It's likely around 1,000 people in total. 

How are customer service and technical support?

Technical support is okay, however, it could always be slightly improved upon.

How was the initial setup?

I wasn't a part of the initial setup and therefore cannot speak to the exact process. I am not aware of if it is difficult or straightforward based on personal experience. I also cannot say how long it takes to deploy.

I'm not sure how many team members we have for maintenance or if it is a necessary aspect to be concerned with. Our IT team is managing it, and there are about 50 team members in total in the department.

What's my experience with pricing, setup cost, and licensing?

You do need to pay for a license, however, that is handled by another department. I can't say how much we pay at the company in order to use the solution.

My understanding is that there isn't a big difference between a monthly and yearly licensing fee.

Which other solutions did I evaluate?

I cannot speak to if we looked at other options before choosing this solution. I did not handle that aspect directly. I'm not sure if we did any comparison at all.

What other advice do I have?

As we are using the solution on the cloud, we are using the latest version of the solution. It is always automatically updating for us. 

I'd rate the solution at an eight out of ten. We've been mostly quite satisfied with the solution in general. 

I would recommend the solution to other users. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Joao Alves - PeerSpot reviewer
Risk Manager at Novo Banco
Real User
Jun 28, 2021
A stable solution which is easy to use, has good tech support and is conveniently priced
Pros and Cons
  • "The solution is easy to use."
  • "The solution is really important as it can work anywhere and one only needs an internet connection, so it is pretty safe."
  • "The diagnostics is an issue that needs to be addressed, as it cannot be seen when needed."

What is our primary use case?

As the solution is cloud-based, we employ the latest version. 

The solution is really important. It can work anywhere. One only need have an internet connection, so it's pretty safe.

What needs improvement?

The diagnostics is an issue that needs to be addressed, as it cannot be seen when needed. 

Furthermore, there is insufficient on-line information in respect of what is transpiring in real time concerning conferencing. 

For how long have I used the solution?

I have been using Microsoft 365 Business for three years.

What do I think about the stability of the solution?

The solution performs with stability.

How are customer service and technical support?

The technical support is fine.

Which solution did I use previously and why did I switch?

As we were already using Microsoft, use of these sheets was the next logical step. 

How was the initial setup?

The initial setup was straightforward, although I do not recall how long it took. 

What about the implementation team?

I was not involved in the implementation of the solution. 

What's my experience with pricing, setup cost, and licensing?

The licensing is monthly. 

Its price is fine. 

What other advice do I have?

I am not a manager of the solution. We solely make use of it. 

The solution is easy to use. 

Everyone in our organization is making use of it. This accounts for 3,000 or 4,000 users. 

I would recommend the solution to others. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1600164 - PeerSpot reviewer
Programme Manager at a tech services company with 11-50 employees
Real User
Jun 27, 2021
Scalable, reasonably priced, and easy to use
Pros and Cons
  • "The solution is very stable."
  • "The solution makes collaboration easy; it's great for productivity, always available and easy to use, very safe for your files, very stable, reliable, scalable, and reasonably priced."
  • "The solution could improve the user interface a little bit to make it easier to navigate."

What is our primary use case?

We're primarily using Office 365 as a product suite, however, we do not use it from an operating system perspective. It's great for general productivity as well as for teamwork and collaboration.

What is most valuable?

The solution makes collaboration easy. 

It's great for productivity.

The solution is always available and easy to use. Your files are always very safe.

The solution is very stable. It's a reliable product.

The scalability is great.

The solution is reasonably priced.

What needs improvement?

The solution could improve the user interface a little bit to make it easier to navigate.

For how long have I used the solution?

I've been using the solution for about two years now. It hasn't been too long.

What do I think about the stability of the solution?

The solution is very stable. It's reliable. There are no bugs or glitches. It doesn't crash or freeze.

What do I think about the scalability of the solution?

The scalability is good. You seem to be able to add as many new users as you like. From that perspective, it scales well. 

We have about 15 users that regularly use the solution.

How are customer service and technical support?

I can't speak to any experience with technical support. I've never really dealt with them directly. Therefore, I wouldn't be able to speak to how helpful or responsive they are. 

How was the initial setup?

As a cloud-based solution, there isn't really any installation required. 

What's my experience with pricing, setup cost, and licensing?

We have a license that we pay for. It renews annually.

It could be cheaper, however, in general, it's affordable. 

What other advice do I have?

Since we use the cloud-based version, we're always using the latest version of the solution.

On a scale from one to ten, I'd rate the solution at a nine.

I'd recommend the solution to other users and other organizations. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Fresh Operations Manager at Jerónimo Martins
Real User
Jun 24, 2021
Useful application package, straightforward installation, and easy deployment
Pros and Cons
  • "The solution comes with many applications as part of the package which is useful."
  • "The technical support needs to improve, I have had bad experiences."

What is our primary use case?

We are using Access, which is part of the Microsoft 365 Business, to analyze databases together as a team. Additionally, we use the other program as part of the package to work collectively on other files and documents.

What is most valuable?

The solution comes with many applications as part of the package which is useful.

For how long have I used the solution?

I have been using this solution for approximately two years.

What do I think about the scalability of the solution?

We have approximately 25 users using this solution in my organization.

How are customer service and technical support?

The technical support need to improve, I have had bad experiences.

How was the initial setup?

The installation is straightforward and takes approximately 30 minutes.

What about the implementation team?

I did the implementation myself and we need one person to do the maintenance of the solution.

What's my experience with pricing, setup cost, and licensing?

We are on an annual license for the solution. The solution could be cheaper overall.

What other advice do I have?

I rate Microsoft 365 Business an eight out of ten. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free Microsoft 365 Business Report and get advice and tips from experienced pros sharing their opinions.
Updated: September 2026
Buyer's Guide
Download our free Microsoft 365 Business Report and get advice and tips from experienced pros sharing their opinions.