Microsoft 365 Business Reviews

We primarily use the solution for its various applications, including Excel and Teams.

We like that it's a cloud-based solution that we can work with like a desktop application.

We really like it as a productivity tool. We get a lot of really great applications such as Excel, OneNote, Teams, and more. These types of tools are quite helpful to our day-to-day.

The best thing about the product is the ecosystem of it. As most of our users are using Windows and it's a product of Microsoft, we find we get amazing performance. 

The integration between the apps is great. It's awesome that it's so interconnected even between users to make sharing easy.

The solution scales well.

There's good security on offer.

We've found the product to be quite stable so far.

I haven't encountered any issues with the solution so far.

The user interface could be a bit better.

I've been using the solution for about three to four months at this point. It hasn't been too long.

The stability has been very good. There are no bugs or glitches. It doesn't crash or freeze. it's reliable. The performance on offer is good.

The scalability of the solution is good. If a company needs to expand it, it can do so with relative ease.

Everyone in our organization is using the product. That's around 13,000 users.

We may increase usage in the future.

I haven't faced any issues that required a call to technical support. I can't speak to how helpful or responsive they are, having never dealt with them directly.

I didn't handle the installation personally. It was managed by our IT team. As I didn't participate in the process, I can't speak to how easy or difficult it was, or what the deployment process entailed. I'm not sure how long it took.

It's my understanding that a single person can handle the deployment process.

Our company has an IT team that can handle the process in-house. We do not need the assistance of an integrator or a consultant.

There is a license that you need to purchase in order to use the product.

I've taken a look at Google Suite, which is very similar to Office 365. While Microsoft is a paid product, Google does offer some of its services for free, therefore, it might make for a good option for a startup, for example. Microsoft Office is a better product and it integrates more completely with companies that use a lot of Microsoft within their business. Google doesn't integrate.

We are Microsoft customers and end-users.

The solution really does meet all of our requirements, and we've found that it's an improvement on just Outlook.

Overall, the product has been amazing. I would rate it at a ten out of ten.

We are using the solution for email and communication channels.

The solution has been easy to use and is very user-friendly.

I have been using the solution for approximately one year.

The solution has been stable in my experience.

The scalability of the solution is good. There were 200 users using the solution in my company.

The installation is straighforward.

The price of the solution is costly but it is fair for what is offered. I have found that the billing model can definitely be improved. Currently, it is not very transparent. It is a big problem, especially in cloud-based models. 

We plan to continue using the solution in the future and I recommend it to others.

I rate Microsoft 365 Business an eight out of ten.

We primarily use the solution for its email capabilities. We also use it for the Microsoft Office applications.

The solution is very easy to use. You don't have to be overly technical. Any user can easily navigate the product.

The support is good.

The solution offers very good access to Microsoft Office apps.

We've found the solution to be quite scalable. 

The installation and deployment were very easy.

It would be ideal if the product offered more integration capabilities with non-Microsoft solutions.

I've been using the solution for around three years at this point. It's been a while. 

The solution is able to scale well. If a company needs to expand it, it can do so with relative ease.

We have about 400 people in our company that are currently using this solution.

We do plan to continue to use the solution and to increase usage in the future.

Technical support has been good. they are knowledgeable and responsive. We're happy with the level of service we can get.

The initial setup was not overly complex or difficult. It was simple. We found it to be straightforward.

The deployment was fast and only took about two or three days. However, I'm not 100% sure about the exact amount of time it ultimately took to complete. 

I was able to handle the implementation myself. I did not need the assistance of any integrators or consultants.

We pay a yearly licensing fee to Microsoft. I cannot speak to the exact cost.

I'd rate the product at a ten out of ten. We've been extremely satisfied with its capabilities.

I would recommend the solution to other organizations.

We are primarily using it for our office. 

We are using it for email as well. Our Outlook email is on Office 365.

We also use the other items that come with Office. It's great for task managers, schedulers, and has great document sharing software. We use Sharepoint.

Overall, it is a great product. So far, we are enjoying it.

In Office 365, the collaboration part whereby you can actually type your document on your machine, then upload or save it onto your Office 365, and share it with anyone that you want. You can actually edit it in real-time. That's one of the great strengths of Office 365.

The solution is very stable.

The solution scales well.

The product has good pricing. It's quite inexpensive.

We haven't used the solution for very long just yet. I can't say that I have come across missing features or faults in its design.

The customization after the initial setup can take a while.

The solution could always be cheaper, as we like to pay the least amount possible.

As long as the solution continues to add new features and grow out the offering, we will be very happy.

I've been using the solution for about a month or so now. It hasn't been that long. It's still quite new.

The stability has been good so far. It does not crash or freeze. There are no bugs or glitches that I have experienced. it's reliable. The performance has been quite good.

The scalability of the product is quite good. If a company needs to expand it, it can do so with relative ease. 

We have roughly 2,500 users on the solution currently.

Even though we have only used the solution for about a month or so, we have been in touch with technical support and we have found Microsoft to be helpful and responsive. We're satisfied with their level of service so far.

I didn't directly participate in the initial setup and therefore can't speak to how easy or difficult the product was to install. Microsoft handled it for the most part. We, however, did the work of customizing it on our end. For us, the customization and configuration took us a few days. It was more than a week. It took some time.

The technical team that deals directly with the product is a team of about ten or so people. 

The installation was mostly handled by Microsoft.

I'm not quite clear on the financials. I'm just too technical, and I don't work directly with billing and payments. But I think from what we have seen so far, it's been quite cheap.

Overall, I would rate the solution at a nine out of ten. It's been very capable so far, and we enjoy the real-time file sharing and editing aspects.

I'd recommend this product to other organizations and users. 

We primarily use the solution for office emails.

The storage portion of the solution is very good. It has a very large capacity. We have 28GB of storage.

The installation and performance have been good. We have no complaints about the integration capability, reporting, management, and monitoring. So far, everything has been good on all of those fronts.

We have only just used the solution for a one-month period now. We do need more time to work with the product to get to know its ins and outs a bit better. That said, sometimes we feel that it is a little bit slow to connect to the public cloud. Not all the time. Just some of the time.

The management could be a bit better.

We have only used the solution for about a month. We've just completed an internal migration. It hasn't really been that long since we began using it.

We've found the solution to be pretty stable in general. We are accessing it through the internet, and we find that sometimes the internet is going slow or something we don't have access to. That's the only issue. That's not a Microsoft issue, however. Only the internet connection might be a problem. Beyond that, there are no bugs or glitches. It doesn't crash or freeze. It's reliable.

The solution's scalability is okay. We haven't had any issues. We have more than 5000 employees or so on it and we are using the solution without issue. It's scaled well to meet our needs.

We haven't had the opportunity to contact technical support just yet. I can't speak to how helpful or responsive they are. I've never directly dealt with them.

Previously, we used the standalone Office. Now, we use the Microsoft single-use license from the cloud. 

The initial setup was not overly complex. We didn't find it too difficult. It was rather easy. Our IT team managed it. We didn't have any issues with the process. If a company needs to set it up, it shouldn't be too hard to handle.

Our IT team was able to handle the implementation myself. It was easy. Therefore, I didn't need the assistance of an integrator or consultant.

We have a separate IT team. They were doing the installation and the procurement. Therefore, I can't speak to the exact licensing arrangement or the pricing.

We both use the solution and we are a reseller. We're a Microsoft partner.

I'd rate the solution at a nine out of ten.

As a user, I can recommend the solution. It works well and has very fine capabilities.

We use this solution for document storage, email, all connected platforms, instead of the Power Platform, we use that pretty heavily. We use Microsoft Project in combination with it, for communication.

Microsoft 365 business has helped us organize.

I'm a project manager. It helped us organize with all of our teamwork. We can go into Teams, we can set up a team that gives us the backend SharePoint, and it gives us a centralized place to communicate and go back and forth so that everybody can stay up to date. 

It's easy to email the group, as well, since you have the team created.

All the development that they've done in Teams recently has been great. The enhanced collaboration, the ability to set up different spaces within Teams for a project, project creation, and the SharePoint behind it. All of that has been really great.

Communication regarding updates is an area that can be improved. They've rolled out a lot of updates right now, but we don't know that they're coming. A feature will look different or behave just a little bit differently from day to day, and while most of the updates are great, having some sort of advanced notice that that update was coming and what they changed would be helpful.

We would like some documentation regarding the updates.

I would like to see a connection between their planner board, and a project for the web would be better.

I have been using this solution for five and a half years.

I am using the latest version.

Had you asked me two months ago, I would have said just fine, but I know Microsoft has had some issues recently.

I would say that it's fairly stable, but I think that all the increased traffic from COVID and people working from home has resulted in it being less stable.

Scalability is very good. It's an easily scalable solution.

We have approximately 200 users on every level of our organization and it's been extensively used.

We have plans to increase, possibly through the integration of the Microsoft Power Platform.

I have not had to connect with Microsoft support. I've been able to solve everything myself or internally.

Previously, we have not used another solution. It's pretty much been Microsoft the whole way.

The initial setup was fairly straightforward.

I didn't help set it up. I don't know what the timeline was for setting it up.

I suspect they probably used a consultant to help get everything set up, but I don't know that for sure.

We have seen a return of investment with using Microsoft 365 Business.

I am not aware of what we pay at this time.

I would recommend that they review the licensing and the abilities. It's not difficult to add to things after that, but you may get some additional features if you decide to upgrade your licensing.

I would rate this solution an eight out of ten, because it does absolutely everything that I need it to, and it has the ability to do more, but it's not necessarily the most straightforward.

We are using it for emails.

Feature-wise, everything is okay. We are getting the latest version of the application. You also don't need to manage anything. Everything is running at the backend. 

The best part is that even if there is a failure in the on-prem active directory, users can still access mails. You can configure MFA easily and protect the mailboxes. Integrity and confidentiality are there. In this aspect, I am very happy with Microsoft.

The security features and the engine they are using are not good enough. They are not able to protect you from phishing attacks, which is the biggest drawback of this solution. We have been getting phishing emails, and I have been chasing Microsoft every single day. In terms of configuration, all the controls that they have recommended are in place, but we are still getting a lot of phishing emails. 

I would like to see a feature that allows us to share a folder from an online archive, which is a sort of mailbox attached to the primary mailbox. Currently, you can share folders, contacts, and calendars only in the primary mailbox. You can't share any folder or other things from the online archive. The limit of the primary mailbox is 50 GB, whereas the online archive is unlimited, so it would be useful if we can share a folder from the online archive. 

I have been using this solution for more than six years.

I interact with them on a regular basis. There are certain cases that we opened two years back, and they are still pending. To enable MFA for a specific user, the admin has to be a global admin. If you want to enable or disable MFA, you have to reach out to the global admin, and we are just waiting for this feature to be enabled.

We moved to this solution because running Exchange Server on-prem is more expensive than moving to the cloud. We don't need to bother about backup, storage, or other things. In on-prem, you have limited storage, and you need to have a team of at least 15 people maintaining Exchange Server for backup, AD, and other things.

If you go with Microsoft, they will give you 80 GB in advance and all those kinds of features. They will also keep asking you to go from E1 to E2, E2 to E3, and now E5. Their prices are high, but as long as the organization is happy to pay and your emails are working seamlessly, it shouldn't be an issue.

We are now evaluating Cisco Email Security, which is better than Microsoft. Google is also there, which can save you some money, but I personally don't like Google's Gmail for business.

I would advise others to go for it undoubtedly. I have been using Microsoft products for more than 30 years, and it is my favorite email solution.

I would rate Microsoft 365 Business a nine out of ten.

From an Office 365 perspective, I would say that Teams and SharePoint and Planner are the most used. What Office 365 offers as a package is what is being at this moment used in the organization for us to work. At this moment, we are not so physically in the office. The majority of us are working remotely and across countries, across regions. The way for us to collaborate together and work together was by using more and more of Office 365 components.

Previously, you had the inconvenience that if you sent an Excel file to someone, you could not work together on the same file, and now you can. With the components that we have available, several people can be working on the same document, at the same time, doing the changes, doing the updates that they need to do. It makes the collaboration and the work more efficient.

We can touch base with our clients and we can touch base internally with our solutions without impacting the work or suffering from a lower speed. The performance and the efficiency of our planning and roadmap are extremely good.

The solution can scale up or down easily to meet the needs of any organization.

The solution is stable.

The initial setup is pretty straightforward.

Technical support is quite helpful and responsive.

It would help, if, in the beginning, there was an onboarding process to show how to set it up properly or how to set up the things properly, or how to have the support they need or the guidance on how they should deploy it. In some cases, there are things that are not so crystal clear. The platform is evolving all the time. It's not that you have, let's say, a quarterly release or a yearly release. Every month there's always something new. That's the reason why it's sometimes difficult to follow up as, in different components, in different areas, the features are evolving also.

They need to give more guidance or some video training or try to understand more what the organization is trying to build or accomplish and assist them on their journey. That sometimes is difficult. The companies, for example, sometimes don't know where they want to go. Only after a few years do they have some certainty. IF a big package is being offered to a company, they should be able to sit the decision-makers down and say "Okay, this is what we have. This is what the tools can do, what the tools can offer you." It would give them really important insights. If they have those insights, then they can make a more, let's say, clear decision.

They should show more examples or POCs. They should be able to say "Okay. I can show you, for example, how this solution was beneficial for our Coca-Cola client." I know Microsoft has several clients with various solutions. It's just a question for them to show the portfolio of each solution, and how the solution was going to develop, and how the solution was deployed to those organizations. Then, potential clients can say "Oh, great. I can reuse this solution for my organization." They don't need to think about how they would use the features from scratch when they can have already something that was, let's say, POC developed.

We've been using the solution for years at least at this point. It's been a while.

The solution is very stable. Even when multiple people are working on the same document, you don't get any sow downs. There are no bugs or glitches. It doesn't crash or freeze. It's reliable.

The solution is very scalable and the company is evolving to meet the demands. Microsoft is constantly providing packages and creating packages the allow for more efficient collaboration. They have options for small, medium, and large companies. It suits businesses of all sizes and makes everyone's life much easier. 

We do plan to continue to use the solution.

We've dealt with technical support in the past, and they've always been very good. They are knowledgeable and responsive. We're satisfied with the level of support they provide.

It's my understanding that the initial setup is straightforward. It's an IT process. Since it's a cloud solution, every machine has it. You just need an organization email account which allows you to create an account. All the products are automatically assigned to you. The product is based on a subscription model which allows companies to level up or level down depending on the profile of the user. You can offer the user a certain package, or you can offer him an enterprise-level option with basically everything. That way he can have more components and more functionalities that allow him to do his work.

We had found members of the technical team that handled deployment.

Deployments depend on the company. You may need some security, some administrative individuals, or some IT or ServiceNow team members to keep up with the requests or changes or updates that are required to be done in the tool. Depending on the package that we're talking about or depending on the options that you have, not all the users have admin privileges. Random users therefore may need to make a request from an admin user, and that has to go through a ServiceNow process. Everything depends on how the organization wants to set up that structure. 

You need someone with an Office 365 background or an administration background, to be able to install what is required or to know what is required. You need someone from a security perspective to make sure that there is no breaches. You might need someone for the network also. 

You may need some SharePoint administrator if it's, let's say, topics related to SharePoint. You may need a Teams administrator if it's related to Teams. You may need someone with, let's say, Power Automate or Power Flow expertise and knowledge to also answer those inquiries. It's a deck of people that may be required. If they are going to, let's say, govern the full Office 365 package,  you may need the different people with different expertise or different knowledge across the different components and of each product. 

Our IT team handles the implementation and deployment. When they give the laptop to us to work, they already have installed all the components there. Of course, there are certain components that you can install separately. For example, Power BI. You need to install it separately. However, the Power platform, Power Flow, Power Automate, Microsoft Teams, are already incorporated into the Office 365 account. Since it's a cloud solution, it is installed by default based on the user profile that the user has.

I use this solution in a larger organization. They have an enterprise-level package.

The cost depends on the package. If you're working on an E3 license, it depends also on the contract that you have with Microsoft. There is the standard package if you don't have your own business and you are an independent user so that you pay the cost of markets. However, if you are a large enterprise, usually there's an agreement between vendor management and Microsoft to say, "Okay, we have this amount of people. We want this cost more or less to be applied." The cost usually is less than what is in the higher in the market. It differs from contract to contract.

At this moment, we have a great contract with them. The cost that we're paying for it is affordable. The only thing is, some companies may need some additional support, and for Microsoft to follow up with the evolution on the platforms that they have. Sometimes the companies lack some knowledge or some experience.

At this moment, due to the COVID situation, the majority of the things that are being used in the organization are related to Office 365 products. There was a big expansion of Microsoft Teams, for example, and it's one of the most used components inside the organization. We use it not only for meetings but for other tasks such as importing Power BI reports inside of Microsoft Teams.

We have the solution deployed both on-premises and on the cloud. Right now it's more cloud-driven. In the past, there were some things that were on-premise components. At the moment, due to COVID, almost everything is cloud-based. That allows the collaboration to be more efficient. That means you can have several people working on the same document or the same space at the same time. 

We're using the latest version of the solution.

I would recommend this solution to other companies. 

I would rate it nine out of ten.