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Senior Software Engineer at Xylem
Real User
Jul 25, 2021
User friendly interface, easy to use, and reliable
Pros and Cons
  • "The most valuable features are the user-friendly interface and ease of use. There is a benefit to not needing to install the application on your computer. For example, if you want to use Outlook or another application you can easily navigate to the website through your phone and quickly check your email. This is a very useful feature."
  • "I would prefer to use Microsoft Outlook rather than Office 365 because of the way features are available in Outlook. There are times it becomes difficult to get to certain features through Office 365. For example, if you want to recall an email that you have accidentally send across to someone this is not very easily available through Office 365. The shortcuts available through Outlook are not there in Office 365 Business."
  • "I would prefer to use Microsoft Outlook rather than Office 365 because of the way features are available in Outlook."

What is our primary use case?

I use Microsoft 365 Business to access the application that is part of the suite, such as Outlook.

What is most valuable?

The most valuable features are the user-friendly interface and ease of use. There is a benefit to not needing to install the application on your computer. For example, if you want to use Outlook or another application you can easily navigate to the website through your phone and quickly check your email. This is a very useful feature.

What needs improvement?

I would prefer to use Microsoft Outlook rather than Office 365 because of the way features are available in Outlook. There are times it becomes difficult to get to certain features through Office 365. For example, if you want to recall an email that you have accidentally send across to someone this is not very easily available through Office 365. The shortcuts available through Outlook are not there in Office 365 Business.

For how long have I used the solution?

I have been using Microsoft 365 Business for approximately three years.

Buyer's Guide
Microsoft 365 Business
July 2026
Learn what your peers think about Microsoft 365 Business. Get advice and tips from experienced pros sharing their opinions. Updated: July 2026.
909,647 professionals have used our research since 2012.

What do I think about the stability of the solution?

The solution is stable.

What do I think about the scalability of the solution?

Microsoft 365 Business is scalable.

We have approximately 5,000 users using this solution in my organization.

How was the initial setup?

The installation is smooth. 

What's my experience with pricing, setup cost, and licensing?

There is a subscription needed for this solution.

What other advice do I have?

I would recommend this solution to others.

I rate Microsoft 365 Business an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1629057 - PeerSpot reviewer
Engineering Manager at a manufacturing company with 51-200 employees
Real User
Jul 21, 2021
A stable, scalable and easily installable solution with good technical support
Pros and Cons
  • "The solution is scalable."
  • "Though there are other solutions available, almost everyone is using it, as it offers ease-of-use."
  • "My main pain point concerns the licensing price, which could be lower."

What is our primary use case?

We use the solution for emails, OneDrive, SharePoint and Microsoft Teams.

What needs improvement?

When it comes to security features, the package is important. The high 11 packages offer security. 

While I don't consider this to be an issue, I believe Microsoft 365 Business to have better internal integration then it does with outside solutions. 

My main pain point concerns the licensing price, which could be lower. 

For how long have I used the solution?

I have been using Microsoft 365 Business for two or three years. 

What do I think about the stability of the solution?

The solution is stable. 

What do I think about the scalability of the solution?

The solution is scalable. 

How are customer service and technical support?

I feel that technical support is pretty good, although we have not had much occasion to make use of it. 

Which solution did I use previously and why did I switch?

Prior to using the solution, we made use of Microsoft Exchange's on-premises version. We use Office 365, which is basically the cloud-based version of Microsoft Exchange. 

How was the initial setup?

The installation is simple, although I do not know how long it took, as I was not responsible for this. 

What's my experience with pricing, setup cost, and licensing?

We pay a monthly subscription fee for the license. It could be lower. 

What other advice do I have?

The solution is cloud-based.

Microsoft dominates the market. Though there are other solutions available, almost everyone is using it, as it offers ease-of-use. 

Our organization has 300 users who are utilizing the solution. 

While I would recommend the solution to others who are contemplating its implementation, I believe that doing so would be superfluous, as it already dominates the market.

I rate Microsoft 365 Business as a nine out of ten. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Microsoft 365 Business
July 2026
Learn what your peers think about Microsoft 365 Business. Get advice and tips from experienced pros sharing their opinions. Updated: July 2026.
909,647 professionals have used our research since 2012.
Strategic Insights at a tech services company with 501-1,000 employees
Real User
Jul 18, 2021
User-friendly, flexible and stable, but the integration could be easier
Pros and Cons
  • "When comparing with other products, it is easy to use, it is definitely user-friendly, and I like the flexibility."
  • "The integration with other platforms could be improved. It could be easier."

What is our primary use case?

I use this solution for business cases around office productivity.

I am also using it for my personal work. I use Office 365 for emailing and for the calendar.

What is most valuable?

When comparing with other products, it is easy to use.

It is definitely user-friendly, and I like the flexibility.

What needs improvement?

The integration with other platforms could be improved. It could be easier.

For how long have I used the solution?

I have been using Microsoft 365 Business for approximately four years.

We are using the latest version.

What do I think about the stability of the solution?

Microsoft 365 Business is a stable product.

What do I think about the scalability of the solution?

It is a scalable solution.

How are customer service and technical support?

I have not yet contacted technical support.

How was the initial setup?

The installation of Microsoft 365 Business is pretty straightforward. It only took 15 to 20 minutes to deploy.

What about the implementation team?

I completed the installation myself. I did not use an integrator or reseller.

What's my experience with pricing, setup cost, and licensing?

Pricing could be better. In general, it could be cheaper.

Which other solutions did I evaluate?

I have been using Microsoft for a long time. I have not looked at any other solutions.

What other advice do I have?

I would recommend this solution to others who are interested in using it.

I would rate Microsoft 365 Business a seven out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1460784 - PeerSpot reviewer
Co-Founder and CEO at a tech services company with 11-50 employees
Real User
Jul 18, 2021
Robust, easy to use, easy to install, and it's affordable
Pros and Cons
  • "It is flexible."
  • "We like everything about Microsoft 365 Business; it is easy to use, flexible, priced well, robust, and on the cloud."
  • "More integration with Cortana would be helpful. I use Cortana, but it doesn't give very contextual reminders."

What is our primary use case?

We use Microsoft 365 Business for everything. We use it for emails, backup, and messenger.

For all of the requirements that we have, we use Microsoft.

What is most valuable?

We like everything about Microsoft 365 Business.

It is easy to use. 

It is flexible.

It is priced well.

It's robust, and it's on the cloud.

What needs improvement?

More integration with Cortana would be helpful. I use Cortana, but it doesn't give very contextual reminders. I would like to see it made to be more contextual and the email searching could be better.

For how long have I used the solution?

I have been using Microsoft 365 Business for one year.

We are using the latest version.

What do I think about the stability of the solution?

Microsoft 365 Business is a stable solution.

What do I think about the scalability of the solution?

We have not yet tried to scale. We are a small company with 40 people, and just over 10 are using this solution.

How are customer service and technical support?

I have not contacted technical support.

Which solution did I use previously and why did I switch?

Previously, we were using Gmail Business Suite, and because of my previous history with Microsoft, we changed.

How was the initial setup?

It is very easy to install.

We only need one admin to deploy and maintain this solution.

What about the implementation team?

We completed the installation ourselves. We have an IT person who does it.

What's my experience with pricing, setup cost, and licensing?

Microsoft 365 Business is inexpensive.

What other advice do I have?

I would recommend this solution to others.

I would rate Microsoft 365 Business an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Vinay-Singh - PeerSpot reviewer
Manager IT & Security at mCarbon Tech Innovations Pvt., Ltd.
Real User
Jul 17, 2021
Easy to use, overall stable, and user-friendly
Pros and Cons
  • "Microsoft 365 Business is easy to use and user-friendly."
  • "The solution is overall stable. However, while using Teams there can be some performance issues during meetings."

What is our primary use case?

We are using this solution for many of its features, such as Excel, PowerPoint, and Teams.

What is most valuable?

Microsoft 365 Business is easy to use and user-friendly. 

For how long have I used the solution?

I have been using Microsoft 365 Business for approximately one year.

What do I think about the stability of the solution?

The solution is overall stable. However, while using Teams there can be some performance issues during meetings.

What do I think about the scalability of the solution?

The solution is scalable.

We have approximately 50 users using this solution in my organization.

How are customer service and technical support?

We have not needed to use the technical support for Microsoft 365 Business.

How was the initial setup?

The installation is easy. Everything is on the cloud, you download the solution and install it.

What about the implementation team?

We did the implementation ourselves.

What's my experience with pricing, setup cost, and licensing?

There is an annual license required for this solution. For a smaller organization, it could be expensive.

What other advice do I have?

I rate Microsoft 365 Business an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1620273 - PeerSpot reviewer
Data Warehouse Engineer at a government with 1,001-5,000 employees
Real User
Jul 10, 2021
Stable, great for collaboration, and very reliable
Pros and Cons
  • "I never have had any problems with any kind of situation where I couldn't get my documents. It is very, very reliable and very consistent."
  • "The solution so far has been excellent."
  • "It should be a bit more user-friendly. It should be less click to get to what you need. this would help people use it more efficiently."

What is our primary use case?

We use the product for all kinds of stuff. We use it for Excel, for Outlook, for team collaboration, for sharing documents, et cetera. We take advantage of it in order to do a lot of collaboration with colleagues.

What is most valuable?

The solution so far has been excellent. I've been very happy with its capabilities. 

The solution makes it easy to handle collaboration tasks. 

The product has proven to be very stable, and therefore, it is very reliable. I never have had any problems with any kind of situation where I couldn't get my documents. It is very, very reliable and very consistent.

The product scales very well.

What needs improvement?

The solution needs to make sure it does have the scalability potential in place for large-scale organizations. As a smaller organization, I can't speak to how scalable it would be for very big companies.

It should be a bit more user-friendly. It should be less click to get to what you need. this would help people use it more efficiently.

For how long have I used the solution?

I've been using the solution for a very long time. It's been mostly five to six years at this point. I have a lot of experience with it.

What do I think about the stability of the solution?

The product is very reliable and very stable. There are no bugs or glitches. It doesn't crash or freeze.

What do I think about the scalability of the solution?

The scalability is there if you need to expand. 

That said, we are a small organization of 500 people and therefore haven't tested the limits of scaling. I'm unsure as to how big it can go.

How are customer service and technical support?

I've never had any technical issues with the product and therefore have not had to reach out to support. I can't speak to how helpful or responsive they are. However, the fact that I haven't spoken with them reflects highly on the quality of the product itself. 

Which solution did I use previously and why did I switch?

We've always used Microsoft. I cannot recall using any other product.

How was the initial setup?

I don't have any experience with the installation aspect of the solution. It's not something that I've handled before. I'm not sure what the deployment is like or how easy it is to implement.

What's my experience with pricing, setup cost, and licensing?

I don't handle payments and licensing. I can't speak to how much the company pays or if we're set up on a monthly or yearly payment schedule. 

Which other solutions did I evaluate?

It's my understanding that we did not look at other options before choosing this product.

What other advice do I have?

We're customers and end-users. 

Due to the fact that we are on the cloud deployment model, we are always using the latest version of the solution. Microsoft automatically keeps everything up to date. 

I'd rate the solution at an eight out of ten. So far, we've been happy with how it works and what we can do with it.

I'd recommend the solution to other users and companies. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1075695 - PeerSpot reviewer
AVP at a computer software company with 501-1,000 employees
Real User
Jul 7, 2021
Accessible from anywhere and doesn't require any support
Pros and Cons
  • "We can access it from anywhere. We can access it from home, the office, or any other place. It is a simple and the right product for the current COVID situation."
  • "Some of the functionalities available in the desktop version are not available on the cloud."

What is our primary use case?

We use it for documents and PowerPoint presentations. We are most probably using its latest version.

What is most valuable?

We can access it from anywhere. We can access it from home, the office, or any other place. It is a simple and the right product for the current COVID situation.

What needs improvement?

Some of the functionalities available in the desktop version are not available on the cloud.

For how long have I used the solution?

I have been using this solution for two years.

What do I think about the scalability of the solution?

We have around 1,000 people.

How are customer service and technical support?

It is a good product, so we don't need anything from the support team.

How was the initial setup?

It was easy. We did not do anything. It was already available on the cloud as a part of the Microsoft platform. There is no need to implement it.

What's my experience with pricing, setup cost, and licensing?

Given the current COVID situation, I am quite happy that we use this product. With a cheaper solution, we might end up needing support.

What other advice do I have?

It is quite a good product. Technically, we are happy with this product.

I would rate Microsoft 365 Business a nine out of 10.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1410804 - PeerSpot reviewer
SAP Architecture Manager at a consultancy with 11-50 employees
Real User
Jul 2, 2021
Great load utilization tool and no need for an in-house IT team
Pros and Cons
  • "Offers a great load utilization tool."
  • "I really like the load utilization tool in the laptop and that everything is in the cloud."
  • "Unfortunately the Teams feature doesn't allow for sharing your location which Office 365 previously had."

What is our primary use case?

Microsoft 365 has so many features that we're using including Teams and Sharepoint, as well as some items and plugins as part of Office 365 applications. We are customers of Microsoft and I'm an SAP architecture manager in analytics. 

What is most valuable?

I really like the load utilization tool in the laptop and that everything is in the cloud. It provides data security and mobile access. There is no need to have infrastructure in the office or an in-house IT team which is great. I like having access to the SharePoint platform. 

What needs improvement?

Unfortunately the Teams feature doesn't allow for sharing your location which Office 365 previously had. It's important for us to be able to share that information with other team members. I'd also like to see more storage because currently OneDrive gives 1 TB of space and we'd like more of that. 

For how long have I used the solution?

I've been using this solution for over six years. 

How are customer service and technical support?

Technical support instantly respond to me although it depends on the time difference. I think they are good, we haven't had any problems. 

How was the initial setup?

The initial setup takes less than 30 minutes. Anybody can do it although we had an admin person deploy for us. We currently have about 15 users in the company. 

What's my experience with pricing, setup cost, and licensing?

We pay a monthly subscription for the solution.

What other advice do I have?

I rate this product a nine out of 10. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
PeerSpot user
Senior Manager at a comms service provider with 501-1,000 employees
Real User
Jun 30, 2021
Flexible, stable, and offers good performance
Pros and Cons
  • "The flexibility of the solution has been great."
  • "The performance of the solution is very good."
  • "Technical support could be a bit better. It's an aspect Microsoft could improve upon."

What is our primary use case?

We are primarily using the solution for our desktop office apps and Outlook and these kinds of things.

What is most valuable?

The performance of the solution is very good. It's quite stable. We haven't had any issues with the product so far.

The flexibility of the solution has been great. 

The solution can scale.

Technical support is okay.

What needs improvement?

Technical support could be a bit better. It's an aspect Microsoft could improve upon.

The integration with the other apps could be improved. I know it's dependent on what the company might decide and maybe not from a system side, however, if they can add more apps or more integration that would be helpful.

For how long have I used the solution?

I've used the solution for one to two years at this point. It hasn't been that long. 

What do I think about the stability of the solution?

The solution is quite stable. The performance is very good. There are no bugs or glitches. It doesn't crash or freeze. It's reliable. 

What do I think about the scalability of the solution?

It is my understanding that the solution is scalable, however, I am not on the technical side, and therefore, it's not an aspect of the solution I directly deal with.

The entire company uses the solution. It's likely around 1,000 people in total. 

How are customer service and technical support?

Technical support is okay, however, it could always be slightly improved upon.

How was the initial setup?

I wasn't a part of the initial setup and therefore cannot speak to the exact process. I am not aware of if it is difficult or straightforward based on personal experience. I also cannot say how long it takes to deploy.

I'm not sure how many team members we have for maintenance or if it is a necessary aspect to be concerned with. Our IT team is managing it, and there are about 50 team members in total in the department.

What's my experience with pricing, setup cost, and licensing?

You do need to pay for a license, however, that is handled by another department. I can't say how much we pay at the company in order to use the solution.

My understanding is that there isn't a big difference between a monthly and yearly licensing fee.

Which other solutions did I evaluate?

I cannot speak to if we looked at other options before choosing this solution. I did not handle that aspect directly. I'm not sure if we did any comparison at all.

What other advice do I have?

As we are using the solution on the cloud, we are using the latest version of the solution. It is always automatically updating for us. 

I'd rate the solution at an eight out of ten. We've been mostly quite satisfied with the solution in general. 

I would recommend the solution to other users. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Joao Alves - PeerSpot reviewer
Risk Manager at Novo Banco
Real User
Jun 28, 2021
A stable solution which is easy to use, has good tech support and is conveniently priced
Pros and Cons
  • "The solution is easy to use."
  • "The solution is really important as it can work anywhere and one only needs an internet connection, so it is pretty safe."
  • "The diagnostics is an issue that needs to be addressed, as it cannot be seen when needed."

What is our primary use case?

As the solution is cloud-based, we employ the latest version. 

The solution is really important. It can work anywhere. One only need have an internet connection, so it's pretty safe.

What needs improvement?

The diagnostics is an issue that needs to be addressed, as it cannot be seen when needed. 

Furthermore, there is insufficient on-line information in respect of what is transpiring in real time concerning conferencing. 

For how long have I used the solution?

I have been using Microsoft 365 Business for three years.

What do I think about the stability of the solution?

The solution performs with stability.

How are customer service and technical support?

The technical support is fine.

Which solution did I use previously and why did I switch?

As we were already using Microsoft, use of these sheets was the next logical step. 

How was the initial setup?

The initial setup was straightforward, although I do not recall how long it took. 

What about the implementation team?

I was not involved in the implementation of the solution. 

What's my experience with pricing, setup cost, and licensing?

The licensing is monthly. 

Its price is fine. 

What other advice do I have?

I am not a manager of the solution. We solely make use of it. 

The solution is easy to use. 

Everyone in our organization is making use of it. This accounts for 3,000 or 4,000 users. 

I would recommend the solution to others. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free Microsoft 365 Business Report and get advice and tips from experienced pros sharing their opinions.
Updated: July 2026
Buyer's Guide
Download our free Microsoft 365 Business Report and get advice and tips from experienced pros sharing their opinions.