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reviewer1371294 - PeerSpot reviewer
Head of Digital at a real estate/law firm with 201-500 employees
Real User
Comprehensive, with RPA for automation and power apps included
Pros and Cons
  • "Everything that you need is included inside."
  • "They should have a consolidated app, rather than have different applications with a different app."

What is most valuable?

I like that it is very comprehensive.

Everything that you need is included inside.

Microsoft 365 Business is considered to be one of the best when you compare it with other operating systems or Office suites. I don't think that the free versions are compatible with what Microsoft 365 is carrying. The OpenOffice Suite is not as well received and Mac is also using Microsoft Office Suite because they are considered to be the best.

What needs improvement?

There is always room for improvement.

They should have a consolidated app, rather than have different applications with a different app. It is a bit annoying.

Consolidated apps are better than having individual apps for different applications.

Recently, they have upgraded a lot. They even have the RPA for automation and RPA for using Power Automate. They even have the power apps that create the power apps themselves.

They do have something in SharePoint that is not really very flexible in creating SharePoint as the internet website.

If they could convert SharePoint to become an internet website where you can create your own internet website for the public, it would be much better.

With SharePoint, there is always a header at the top that indicates that it is SharePoint, and most websites don't like that. If you are using a platform for SharePoint, they always have that. They could always change that to become a footer to say that it is SharePoint.

People would need to look for another developer to develop a website that is not really that user-friendly from an integration perspective.

For how long have I used the solution?

We use the Enterprise Suite.

What other advice do I have?

I would rate Microsoft 365 Business a nine out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1652925 - PeerSpot reviewer
Test Automation Lead at a financial services firm with 10,001+ employees
Real User
Stable with good communication features and good scalability
Pros and Cons
  • "The solution has a lot of great useful features for communication."
  • "The enterprise version should only contain enterprise features and not other items that aren't business-related items."

What is our primary use case?

We primarily use the product for a variety of work processes. I use it for my daily communication. We use the chat functionality, doing video calls, and other Microsoft-related things. 

What is most valuable?

It is a stable solution so far.

The solution is scalable.

The solution has a lot of great useful features for communication.

What needs improvement?

The solution could be more streamlined. The enterprise version should only contain enterprise features and not other items that aren't business-related items. 

For how long have I used the solution?

I've used the solution for a few years. I've used the solution for as long as I've worked with the company I'm at now. It's been a while. 

What do I think about the stability of the solution?

We have found the solution to be stable. There are no bugs or glitches. The performance is good. We don't worry about it crashing or freezing.

What do I think about the scalability of the solution?

The solution has been scalable so far. We have no problems expanding it.

I'm not sure how many actual users are in our organization.

How are customer service and technical support?

I haven't contacted technical support. I cannot speak to how helpful or responsive they are. 

How was the initial setup?

I was not personally involved in the setup process. I cannot speak to how easy or difficult the implementation would have been. I am unsure of if it was difficult, or easy, for example.

What's my experience with pricing, setup cost, and licensing?

I have not handled anything related to costs. 

I don't handle the licensing aspect of the solution. Therefore, I cannot speak to how much the company pays in order to use the product.

What other advice do I have?

My understanding is that we are using the cloud deployment model, or maybe a hybrid. Some parts are cloud, some parts are local.

We're using the latest version of the solution at this time. However, I cannot speak to the exact version number. 

I'd rate the solution at an eight out of ten. We have been happy with how it works in general.

I would recommend this solution to other users and companies.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Microsoft 365 Business
May 2025
Learn what your peers think about Microsoft 365 Business. Get advice and tips from experienced pros sharing their opinions. Updated: May 2025.
851,823 professionals have used our research since 2012.
reviewer1650894 - PeerSpot reviewer
Sr. Manager, Strategic Initiatives at a insurance company with 201-500 employees
Real User
Plenty of functionality, highly scalable, and good technical support
Pros and Cons
  • "The most valuable features I have found with Microsoft 365 Business are the functionality and the ability to utilize Excel to put together an in-depth analysis that could be shared."
  • "The Microsoft 365 Business suite could improve by adding additional template-type tools. For example, if you specifically are creating a fillable form, there are times where I did not find the right type of template that I was looking for."

What is our primary use case?

Everyone in my organization is using Microsoft 365 Business suite. We use Excel for lots of different functionalities, such as reporting. Teams, we utilize for meetings and collaboration, and to share documents within different individualized groups. Additionally, we use Word and PowerPoint.

How has it helped my organization?

Microsoft 365 Business is the standard requirement amongst organizations to have these tools in order to allow their employees to work efficiently.

What is most valuable?

The most valuable features I have found with Microsoft 365 Business are the functionality and the ability to utilize Excel to put together an in-depth analysis that could be shared.

What needs improvement?

The Microsoft 365 Business suite could improve by adding additional template-type tools. For example, if you specifically are creating a fillable form, there are times where I did not find the right type of template that I was looking for. 

In an upcoming release, they should add more user-friendly formatting-type tools within Word and Powerpoint. PowerPoint does a pretty good job of identifying spacing requirements and formatting, whereas Word does not do quite as well.

For how long have I used the solution?

I have been using Microsoft 365 Business for approximately five years.

What do I think about the stability of the solution?

The solution is stable.

What do I think about the scalability of the solution?

Microsoft 365 Business is highly scalable.

How are customer service and technical support?

The technical support from Microsoft has most of the time been good, they provide resources, support on the web, and have an overall beneficial support system.

What other advice do I have?

I rate Microsoft 365 Business an eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1439427 - PeerSpot reviewer
Delivery Head IT & IS at a non-tech company with 10,001+ employees
Real User
A very stable and flexible solution
Pros and Cons
  • "The best feature of the solution is its flexibility."
  • "I feel that the user interface can be better when it comes to file sharing."

What is our primary use case?

We always use the latest version. 

The solution helps us to manage our business better and to connect with our teams. Nowadays, everybody's working from home and it provides us the ability to stay connected and to continue with our work.

What is most valuable?

The best feature of the solution is its flexibility. 

What needs improvement?

I feel that the user interface can be better when it comes to file sharing. At times, it is too clumsy, especially when there is a need to go to the team channel.

The user interface in respect of access and the channels can also be improved. 

For how long have I used the solution?

I have been using Microsoft 365 Business for one year. 

What do I think about the stability of the solution?

The solution is very stable. 

How are customer service and technical support?

I have not had experience with technical support. 

How was the initial setup?

I cannot comment on the installation as we have not handled it. 

What's my experience with pricing, setup cost, and licensing?

The implementation is company-wide and is already very flexible price-wise. 

There is a yearly licensing cost. 

What other advice do I have?

The solution is cloud based. 

It has around 15,000 users.

I would recommend this solution to others. 

I rate Microsoft 365 Business as a nine out of ten. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user1558746 - PeerSpot reviewer
Key account manager
Real User
Easy to use with a good interface and good stability
Pros and Cons
  • "The initial setup is very simple and straightforward."
  • "They should offer better support for iOS devices and more regular updates for iOS, as it's working pretty well for Microsoft solutions and for Windows systems, yet it does not work quite as well for iOS."

What is our primary use case?

I primarily use the solution for Teams and other Microsoft applications.

We use it in the office for communication, security, file transfers, cloud access, and the company portal. All of its basic services are leveraged.

What is most valuable?

The solution is very simple to use.

The product has a pretty nice interface.

There is good support on offer.

The solution provides regular updates.

The initial setup is very simple and straightforward.

The stability is great, both on the PC and on mobile.

The scalability of the solution is very good.

We've found that the product works well on Apple products as well. there are no compatibility issues.

What needs improvement?

The solution could still use better integration with Apple infrastructure. They should offer better support for iOS devices and more regular updates for iOS, as it's working pretty well for Microsoft solutions and for Windows systems, yet it does not work quite as well for iOS. 

For how long have I used the solution?

I've been using the solution for a few years at this point. It has been quite a while.

What do I think about the stability of the solution?

We've found the stability to be good. It's stable on both mobile and desktop versions. There are no bugs or glitches. It doesn't crash or freeze. It's reliable.

What do I think about the scalability of the solution?

The scalability is very good. It's great for companies that have 500 or more employees. We have around 1,000 users and it's been great. It can handle a lot of people. In my office alone there are about 150 users.

It is my understanding that we don't have plans to increase usage.

How are customer service and technical support?

The technical support is very good. they are helpful and responsive. We're quite satisfied with the level of support on offer. We also have staff on-site that can answer questions if we have any. Our IT team is very knowledgeable. They typically have been able to handle any questions we have and if they can't they can always go directly to Microsoft.

How was the initial setup?

The solution is very easy to install. It's not overly complex or difficult. A user shouldn't have any issues with the process.

That said, I did not personally deploy the product. I just use it. We have five people on staff that handle deployment and maintenance tasks. 

What's my experience with pricing, setup cost, and licensing?

The company provides the solution to me. I can't speak to the licensing or costs.

We do have an enterprise-level licensing agreement with Microsoft.

What other advice do I have?

I'm an end-user and a customer. I don't have a business relationship with Microsoft.

I'm using the latest version of the solution. I can't speak to the exact version number.

I'd recommend the solution to other users and organizations. A lot of other companies already use it. It's quite popular.

I'd rate the solution at an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Tharanga SKP - PeerSpot reviewer
Engineer, Enterprise Products at SLT Visioncom Pvt Ltd
Real User
Top 10
Stable, with good storage and very good performance
Pros and Cons
  • "The storage portion of the solution is very good. It has a very large capacity."
  • "The management could be a bit better."

What is our primary use case?

We primarily use the solution for office emails.

What is most valuable?

The storage portion of the solution is very good. It has a very large capacity. We have 28GB of storage.

The installation and performance have been good. We have no complaints about the integration capability, reporting, management, and monitoring. So far, everything has been good on all of those fronts.

What needs improvement?

We have only just used the solution for a one-month period now. We do need more time to work with the product to get to know its ins and outs a bit better. That said, sometimes we feel that it is a little bit slow to connect to the public cloud. Not all the time. Just some of the time.

The management could be a bit better.

For how long have I used the solution?

We have only used the solution for about a month. We've just completed an internal migration. It hasn't really been that long since we began using it.

What do I think about the stability of the solution?

We've found the solution to be pretty stable in general. We are accessing it through the internet, and we find that sometimes the internet is going slow or something we don't have access to. That's the only issue. That's not a Microsoft issue, however. Only the internet connection might be a problem. Beyond that, there are no bugs or glitches. It doesn't crash or freeze. It's reliable.

What do I think about the scalability of the solution?

The solution's scalability is okay. We haven't had any issues. We have more than 5000 employees or so on it and we are using the solution without issue. It's scaled well to meet our needs.

How are customer service and technical support?

We haven't had the opportunity to contact technical support just yet. I can't speak to how helpful or responsive they are. I've never directly dealt with them.

Which solution did I use previously and why did I switch?

Previously, we used the standalone Office. Now, we use the Microsoft single-use license from the cloud. 

How was the initial setup?

The initial setup was not overly complex. We didn't find it too difficult. It was rather easy. Our IT team managed it. We didn't have any issues with the process. If a company needs to set it up, it shouldn't be too hard to handle.

What about the implementation team?

Our IT team was able to handle the implementation myself. It was easy. Therefore, I didn't need the assistance of an integrator or consultant.

What's my experience with pricing, setup cost, and licensing?

We have a separate IT team. They were doing the installation and the procurement. Therefore, I can't speak to the exact licensing arrangement or the pricing.

What other advice do I have?

We both use the solution and we are a reseller. We're a Microsoft partner.

I'd rate the solution at a nine out of ten.

As a user, I can recommend the solution. It works well and has very fine capabilities.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
PeerSpot user
reviewer1444248 - PeerSpot reviewer
Insolvency Practitioner and Director at a financial services firm with 11-50 employees
Real User
Unstable with a difficult licensing process and an inability to scale down effectively
Pros and Cons
  • "The initial setup is very straightforward."
  • "The solution isn't stable."

What is our primary use case?

We primarily use the solutions for the email services on offer. We are able to share the software and Excel spreadsheets quite often. 

What is most valuable?

The solution's most valuable aspect is the ability to share and use spreadsheets.

The initial setup is very straightforward. It's pretty easy and not overly complex.

What needs improvement?

The solution isn't stable. It's an important aspect of the product that needs to be looked at and worked on.

I do not agree with how the licensing is set up. If you have a staff member leave your organization, for example, you still have to keep paying for the email address. I have staff members that have left a year ago and I'm still paying for their license. 

For how long have I used the solution?

We've been using the solution for a couple of years at this point. It has been a while. I've had a good amount of experience and time with it.

What do I think about the scalability of the solution?

We are not happy with the scalability. It seems difficult to scale down. If a person leaves, you still need to deal with their email and you are forced to keep paying for it. 

We have 18 individuals using the solution currently.

We likely will continue to use the solution, as it is such a struggle to actually change products and move to something different.

How are customer service and technical support?

I've never used technical support. I can't speak to how knowledgeable or responsive they are. I have no experience with them whatsoever.

How was the initial setup?

The installation of the product is not overly complex or difficult. It's very easy and quite straightforward. A company shouldn't have any issues with the process.

What about the implementation team?

I didn't handle the installation personally. There was somebody else in charge of the installation process. they may have used an outside consultant or integrator, however, I don't have that information as I was not a part of the process.

What's my experience with pricing, setup cost, and licensing?

The licensing needs to be changed. We shouldn't have to pay for emails if we have employees that have left the company.

What other advice do I have?

I'd rate the solution at a five out of ten. We haven't been happy with it due to the fact that we need to keep paying for all of these emails of past employees.

I would not recommend the product to other companies.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1556859 - PeerSpot reviewer
Associate Director at a comms service provider with 10,001+ employees
Real User
Easy to share, good data backup functionality, and it is easy to install
Pros and Cons
  • "I can use it to access my data from wherever I want, which is a very good feature."
  • "It should be more secure."

What is our primary use case?

I use this solution for sharing data, and data backup.

What is most valuable?

The data backup is very good. I can use it to access my data from wherever I want, which is a very good feature.

It's easy to share.

What needs improvement?

It should be more secure.

For how long have I used the solution?

I have been using Microsoft 365 Business for a couple of years.

We are using the latest version.

What do I think about the stability of the solution?

It's a stable solution.

What do I think about the scalability of the solution?

It's a scalable product. We have 300 users in our organization and we plan to continue using it.

How are customer service and technical support?

We have not contacted technical support. We have not had any issues.

How was the initial setup?

The initials setup was straightforward. It's easy to install.

What's my experience with pricing, setup cost, and licensing?

I have no issues with the pricing and licensing is on a yearly basis.

What other advice do I have?

I have no problem recommending this solution.

I would rate Microsoft 365 Business an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Download our free Microsoft 365 Business Report and get advice and tips from experienced pros sharing their opinions.
Updated: May 2025
Buyer's Guide
Download our free Microsoft 365 Business Report and get advice and tips from experienced pros sharing their opinions.