We use the product as it was selected by our client for their environment. You can implement organizational compliance policies and make your devices secure. Companies can keep track of devices and users over the internet itself. The product is cloud-based. Therefore, you do not need a dedicated IT system and hardware.
Senior M365 Engineer at a computer software company with 51-200 employees
Helps to keep track of the devices and users over the internet
Pros and Cons
- "I am impressed with the MDM feature."
- "The solution has a lot of areas to be improved. The tool needs to improve its background synchronization of data between the platforms. It can facilitate better decision-making and analysis of data. The tool should also make improvements to responsive mechanisms which can eliminate any bottlenecks."
What is our primary use case?
What is most valuable?
I am impressed with the MDM feature.
What needs improvement?
The solution has a lot of areas to be improved. The tool needs to improve its background synchronization of data between the platforms. It can facilitate better decision-making and analysis of data. The tool should also make improvements to responsive mechanisms which can eliminate any bottlenecks.
For how long have I used the solution?
I have been working with the solution for four to five years.
Buyer's Guide
Microsoft 365 Business
May 2025

Learn what your peers think about Microsoft 365 Business. Get advice and tips from experienced pros sharing their opinions. Updated: May 2025.
851,823 professionals have used our research since 2012.
What do I think about the stability of the solution?
The solution is stable.
How are customer service and support?
If you use the user portal, then you need to have some credits. On the other hand, if you have a license, then support is free. The support responds on time.
How would you rate customer service and support?
Neutral
How was the initial setup?
The solution’s deployment takes two to three months to complete.
What was our ROI?
We have seen ROI with the tool’s use. The solution removes the burden of decision-making of compliance policy management.
What's my experience with pricing, setup cost, and licensing?
The tool’s licensing and pricing are interconnected. There are different levels of licensing.
What other advice do I have?
I would rate the solution an eight out of ten. The solution does not require any maintenance from our end since it is deployed over the cloud. Before choosing this solution, you need to get the gist of it. If you do so, then it will not take long for you to onboard.
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor. The reviewer's company has a business relationship with this vendor other than being a customer: Partner

RPA Project Manager at a outsourcing company with 10,001+ employees
Scalable with good availability
Pros and Cons
- "The best thing about 365 Business is its availability."
- "We have OneNote, where you type something, and it's saved automatically, so if Microsoft could add that option in 365, it would help us avoid potential data loss."
What is our primary use case?
Mainly, we are using 365 Business for enterprise automation, which we are currently doing for one of our clients.
What is most valuable?
The best thing about 365 Business is its availability.
What needs improvement?
We have OneNote, where you type something, and it's saved automatically, so if Microsoft could add that option in 365, it would help us avoid potential data loss.
For how long have I used the solution?
I've been using 365 Business for more than 10 years now.
What do I think about the stability of the solution?
365 Business is stable.
What do I think about the scalability of the solution?
Microsoft 365 Business is scalable. Almost everyone in my company uses it, so that's thousands of people.
What's my experience with pricing, setup cost, and licensing?
I can't comment on the price because my organization handles the license, but I think I'm happy with whatever it is. I think an annual license should be suitable. A monthly license also works because it's good to have the option to stop subscribing after three months.
What other advice do I have?
I rate Microsoft 365 Business eight out of 10. I would recommend it.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Microsoft 365 Business
May 2025

Learn what your peers think about Microsoft 365 Business. Get advice and tips from experienced pros sharing their opinions. Updated: May 2025.
851,823 professionals have used our research since 2012.
Manager - Digital Initiatives at SBI Life Insurance Company Ltd. at a insurance company with 10,001+ employees
Simple to use, but the stability needs improvement
Pros and Cons
- "It is easy to use."
- "The stability could be improved."
What is most valuable?
It is easy to use.
What needs improvement?
The stability could be improved.
For how long have I used the solution?
I have been using Microsoft 365 Business for approximately one year.
We are using the latest version.
What do I think about the stability of the solution?
Overall, Microsoft 365 Business is a stable product. It will occasionally hang, but this is extremely rare. It is also possible that it is a hardware issue.
What do I think about the scalability of the solution?
Scalability is an area I have yet to explore.
This solution is used by thousands of people in our organization.
How are customer service and support?
I have not contacted technical support. If I run into any issues, I contact our technical team
Which solution did I use previously and why did I switch?
We are also using Lotus Notes, Gmail, and Windows 10 is our operating system.
We have been using Windows 10 for approximately six years. We use it to run our personal applications.
When I have any issues, I just have my tech team look at my laptop.
I would rate Windows 10 a seven out of ten.
How was the initial setup?
I was not a part of the installation.
What about the implementation team?
We had a technical team help and install it.
What's my experience with pricing, setup cost, and licensing?
I don't pay any licensing fees.
What other advice do I have?
I would recommend this solution to others who are interested in using it.
I would rate Microsoft 365 Business a seven out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Country Manager at CloudFabrix Software
A stable and scalable solution which is easy to use and has good performance
Pros and Cons
- "The solution is easy to use and scalable."
- "The solution could have better email automation."
What is our primary use case?
As the solution is cloud-based, we have always been using the latest version.
I use the solution for everything. It is convenient. There is no need to save my work, as it is always in the cloud.
What is most valuable?
The solution is easy to use and scalable. It is stable and we have had no issues with the performance.
What needs improvement?
The solution could have better email automation.
For how long have I used the solution?
I have been using Microsoft 365 Business for two years.
What do I think about the stability of the solution?
We have encountered no issues with the stability.
What do I think about the scalability of the solution?
The solution is scalable.
How are customer service and support?
I have not had occasion to make use of tech support.
Which solution did I use previously and why did I switch?
I do not recall if we used a different solution prior to Microsoft 365 Business.
How was the initial setup?
As I was not involved in the installation, I cannot comment on it.
What other advice do I have?
My previous organization consisted of a small company, with fewer than 100 users.
I would recommend the solution to others. It's a great tool.
I rate Microsoft 365 Business as a nine out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Manager IT & Security at mCarbon Tech Innovations Pvt., Ltd.
Easy to use, overall stable, and user-friendly
Pros and Cons
- "Microsoft 365 Business is easy to use and user-friendly."
- "The solution is overall stable. However, while using Teams there can be some performance issues during meetings."
What is our primary use case?
We are using this solution for many of its features, such as Excel, PowerPoint, and Teams.
What is most valuable?
Microsoft 365 Business is easy to use and user-friendly.
For how long have I used the solution?
I have been using Microsoft 365 Business for approximately one year.
What do I think about the stability of the solution?
The solution is overall stable. However, while using Teams there can be some performance issues during meetings.
What do I think about the scalability of the solution?
The solution is scalable.
We have approximately 50 users using this solution in my organization.
How are customer service and technical support?
We have not needed to use the technical support for Microsoft 365 Business.
How was the initial setup?
The installation is easy. Everything is on the cloud, you download the solution and install it.
What about the implementation team?
We did the implementation ourselves.
What's my experience with pricing, setup cost, and licensing?
There is an annual license required for this solution. For a smaller organization, it could be expensive.
What other advice do I have?
I rate Microsoft 365 Business an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Managing Partner at a consultancy with 1-10 employees
Working offline is as easy as working online
Pros and Cons
- "The features that I like best with Microsoft 365 Business are that the files are available offline."
- "In terms of what could be improved, they are continuously developing it, but sometimes not necessarily in a good direction. There are changes happening every three months so you actually have to learn some tools again. I'll give you an example. Teams used to be really good and now, I have a feeling that they hired developers from Skype Business because it's actually not very good."
What is most valuable?
The features that I like best with Microsoft 365 Business are that the files are available offline. When I start Confluence, when I'm on the go, let's say on the plane, I can still modify my files and then when I get to coverage they are synchronized with the cloud. That makes it really strong. Then of course there is the Office support. You need to buy Office products anyway these days and it's actually coming in a bundle.
What needs improvement?
In terms of what could be improved, they are continuously developing it, but sometimes not necessarily in a good direction. There are changes happening every three months so you actually have to learn some tools again. I'll give you an example. Teams used to be really good and now, I have a feeling that they hired developers from Skype Business because it's actually not very good.
The same with some other tools which are actually being developed, then all of a sudden they are not as good. For example, OneNote. OneNote is a really good tool or used to be a good tool, but now nowadays, it is a bit like Confluence and other corporate tools. I cannot tag anybody. If I make a note in OneNote, I have to send them an email with the link otherwise nobody will actually check it.
There is room for improvement.
For how long have I used the solution?
I have been using Microsoft 365 Business for about six years.
What do I think about the scalability of the solution?
It is license-based. You can buy one license and you can buy 10 licenses and it still works very well, even if there is a new colleague coming on.
It literally takes 10 minutes to get a new license.
How was the initial setup?
The initial setup is really easy.
The whole architecture is really simple. Since 365 offers these AD login, the globalized login, setting up Windows and Office 365 takes about half an hour.
I'm actually using a Mac book now for the last two or three months, and that is not complicated either.
What other advice do I have?
On a scale of one to ten, I would rate Microsoft 365 Business somewhere between seven or eight. Let's put it at an eight.
I would recommend Microsoft 365 Business. I would tell people that when they first set it up, I mean the very initial set up, not for the laptop but for the company's set up, they should be clever when choosing the name of the company inside the ecosystem because it seems that when our IT guys chose the name they made a mistake. After the company name they put the company's address, the previous address, and now it stays there forever. So the main SharePoint or the main link to the company's website, still has the company's old address in its name. That's actually stupid, but otherwise I would recommend it.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
IT Operations Section Head at Toyota Motor Philippines Corporation
Allows our team to work together regardless of location
Pros and Cons
- "I appreciate the mobility of this solution."
- "I suppose it could be more secure; every solution could be more secure."
What is our primary use case?
We mainly use this solution for video conferencing on Microsoft Teams. We also use SharePoint quite a bit — for email.
Within our organization, there are roughly 1,350 employees using this solution. Currently, we have a team of four technical engineers that take care of all maintenance-related issues.
What is most valuable?
I appreciate the mobility of this solution. We started using it due to the pandemic. Once COVID-19 hit, we began working from home.
What needs improvement?
I suppose it could be more secure; every solution could be more secure.
For how long have I used the solution?
We just migrated over to Microsoft 365 Business last year.
What do I think about the scalability of the solution?
This solution is very scalable.
How are customer service and technical support?
We are very satisfied with the technical support.
How was the initial setup?
The installation was very straightforward. All that was required was a one-time installation. It took roughly one month to get everyone up and running.
What about the implementation team?
We installed this solution on our own, although, Microsoft technical support helped.
What's my experience with pricing, setup cost, and licensing?
The licenses could be cheaper. Right now, we're on a yearly subscription.
What other advice do I have?
I would absolutely recommend this solution to others. Overall, on a scale from one to ten, I would give it a rating of nine.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Technical Manager at SAPEC
Flexible, highly scalable, and simple installation
Pros and Cons
- "I think the flexibility of Teams very good."
- "There should be less power consumption of the PC resources while using this solution. We have professional systems and Teams can run slow at times. We also need to restart Teams in the middle of the meetings sometimes, this could improve in a future release."
What is our primary use case?
We are using the solution mainly for Teams, SharePoint, and OneDrive. Additionally, we use Word, Excel, and PowerPoint.
What is most valuable?
I think the flexibility of Teams very good.
What needs improvement?
There should be less power consumption of the PC resources while using this solution. We have professional systems and Teams can run slow at times. We also need to restart Teams in the middle of the meetings sometimes, this could improve in a future release.
For how long have I used the solution?
I have been using the solution for three years.
What do I think about the stability of the solution?
The solution could be more stable.
What do I think about the scalability of the solution?
The solution is easy to scale. We have 15 people using the solution in our company and it is very easy to increase the number of licenses and users.
How was the initial setup?
The installation was very easy. The longest period of the installation was the migration of emails. The rest of the application can be deployed within two days.
What about the implementation team?
We did the implementation ourselves. We have 10 technical engineers that can deploy and do maintenance of the solution.
What's my experience with pricing, setup cost, and licensing?
There is a license for this solution and it is priced based on the users using it.
What other advice do I have?
I would recommend this solution to others.
I rate Microsoft 365 Business an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.

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Updated: May 2025
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