Microsoft 365 Business Reviews

You can use Word, PowerPoint, Excel, and Access, which is a database.

You can make frequent presentations to customers, and create invoices.

Excel is a very powerful tool. I can create a lot of data in Microsoft Excel and then use it and extract the data in any analytics platform.

It is a complete tool. It gives me every kind of feature that I want. It's quite good.

When you talk about ease of use, it's relative. I have been using Microsoft products for a long time. I have grown with it and the product has grown with me. I feel comfortable. But, for someone with no background in IT that doesn't have the dexterity to play with the IT tools, they may find it difficult to use.

When you get used to it, it's like picking up a paper and a pen and drafting it. You can use many more features. Paper and pen are used to exemplify simplicity.

When using PowerPoint, I want to create a very illustrative presentation. I can draw many pictures globally with several designs. It's flexible. After preparing the presentation, I can preview the form and share it with people.

It's very user-friendly.

I can use this product on five devices. I can use it on my mobile, and I have two laptops. I can access it from any one of my devices, even if I am commuting or in another country, I can access all of my documents.

Microsoft OneNote is also included. I can create my shopping list, or go on a trip, and make all of my notes accessible on all devices.

With such a complete tool, it may be difficult for a beginner to use without help.

I have been using Microsoft 365 Business for between four and five years.

It is a stable solution.

It's a scalable product. Most people in our organization use it.

We have approximately 50 users, maybe more.

With all Microsoft products, online help is available.

I have not had the need to contact technical support. I have not had any issues.

Positive

The initial setup was nothing at all. It was no effort.

It was very easy and very comfortable to complete.

Microsoft 365 has multiple packages. I use the auxiliary version. We can deploy all of them in 10 to 15 minutes maximum, but it depends on the internet speed as well.

I completed the deployment and implementation myself. It doesn't require any help.

It could be a little less expensive.

You have the option of 1TB of storage per user, or you can keep it on your desktop or laptop.

I can create documents in Microsoft Office and fill them in PDF. I use Adobe quite extensively. Between them, I don't need anything.

There is no other alternative, except maybe Google.

Overall, I am very satisfied with this product and I recommend it to others.

I would rate this solution an eight out of ten.

We primarily use 365 for financial functions, like invoices, PODs, purchase orders, and customer contracts. 

At this stage, we're getting the most value out of Exchange, Teams, OneDrive, and some portions of SharePoint. Another nice thing is that Microsoft has infrastructure within our borders. From a GDPR point of view, our data needs to reside within South Africa's borders, and they've got data centers here. That helps because our government has stringent regulations that say the data we can't store data in the cloud outside of our borders.

365 Business' workflow should be better integrated into our current ERP systems. We are running two different ERP systems that are integrated, so it would make sense in the future to have those systems integrated into a content management workflow system. As it is, 365 is extremely open for integration, but it could be more seamless. Also, from an administrative point of view, it's a bit scattered. A more centralized user environment would be better.

We only started rolling 365 Business out in May last year from the local exchange and migrating everything to it. Due to the pandemic, it just made sense. So, I think most other companies did the same thing. In the beginning, my company was primarily interested in the email aspects of 365, but I showed them the potential of SharePoint as well. I gave them a demonstration, and now they're more using OneDrive than SharePoint itself.

We have no complaints about 365's stability. 

365 Business is easy to scale based on my experience. But it also depends on which portion—which modules— you want to scale. Adding normal users on Exchange is fairly straightforward. But when it comes to databases, scaling up can become quite complex.

I would say that Microsoft's support is fairly good. I would rate it about six out 10.

The initial setup of 365 is relatively straightforward. However, because we have about 120 employees, total deployment takes two or three days, including migrating historical email data. But, we were able to handle it all ourselves. And from a maintenance point of view, it's reasonably stable. It's just typical user issues, like password resets. We don't have any problems with space or anything at this stage. 

The price of 365 Business is highly competitive, especially if you compare it to standalone document and content management systems. Obviously, that excludes Exchange and all of that. But if you compare it to other similar products—which you can't really compare it to—I think it's very competitive.

I rate 365 Business seven out of 10. I would definitely recommend it. It's easy to use from a user's point of view. It's easy to set up and add users.

We use Microsoft 365 Business for Teams and SharePoint.

It is easy to use.

Data protection needs to be improved.

Scalability is an area that needs to be improved.

I have been using Microsoft 365 Business for a couple of years.

We use Microsoft Teams on the cloud, and the rest of the solution is used on-premises.

We are using the latest version.

I don't have any issues with the stability of Microsoft 365 Business.

The scalability of Microsoft 365 Business needs improvement.

We have 300 users in our organization.

Personally, I have not contacted technical support, but my colleagues contact them often.

The installation is easy.

Personally, I don't like working in the cloud. The majority of this solution is used on-premises.

I would recommend this solution to others who are interested in using it.

I would rate Microsoft 365 Business a seven out of ten.

We always use the latest version. 

We use the solution for SharePoint, documents and email.

The OneDrive part could be more user-friendly, because many people want to use it. The sharing of the documents, such as files, should be addressed in respect of using a personal user. 

We have been using Microsoft 365 Business for two years.

The solution is stable.

The solution is easy to expand to accommodate multiple users. 

We have an internal tech support team that helps us with issues that arise. 

Our cloud solution was with Microsoft.

The installation is convenient and they handled it for us from the office. 

The installation and deployment are easy to undertake, as we already have a Microsoft package. This comes with Teams, Outlook, Excel and PowerPoint.

The organization is responsible for the license. 

I believe we have around 10,000 users.

I would definitely recommend the solution to others. 

I rate Microsoft 365 Business as a nine or nine-point-five out of ten.

The solution is used heavily at our customer's end. Our businesses involve consulting in a lot of stuff related to accounting and other various business aspects. They are heavy users of Office 365 applications such as Word, PowerPoint, Excel, and, of course, Outlook. Outlook is the lifeline of this business. All business communication happens through it.

It is easy to use. 

It's mostly stable. There are no issues.

Support can be reached easily. 

They are constantly adding new features every week or every month or so. They really think about what the customers need and they work to build that into the product.

The scalability has been good. 

We had some hiccups where people would inadvertently send things out to external parties. When they realized, they just blame Outlook for being at fault, however, they do not think of themselves as a problem. They do not try to make changes to the behavior that they follow. That's why we are trying to figure out what other solutions are out there - to see which could probably aid end users. We need something to stop them before they send out an email to an external party. If they're prompted to check before sending, we can prevent data from getting leaked out to external parties. I'm not sure if that's a feature that could possibly be added to Outlook.

If Microsoft could do something about data loss prevention, that would be ideal. There needs to be more than just the capability of flagging an end-user.

Of late, the support has been very patchy at Microsoft's end. It's been like this for about one to two years now. From a support perspective, if you want to rank how good the support is, it's probably around seven at this point in time.

There used to be a lot of articles, however, they've dropped off or have gotten removed and therefore there's less available knowledge online. They need to work on building up their documentation again.

The solution could always be a bit more secure.

If there was a way to make the product more intuitive, that would be helpful for the end-users.

We've been using the solution from the start - when Microsoft started with 365. At that time, it was Office 365. Prior to that, it was called Exchange Online. I've been there from the start. It would probably be six to seven years plus of experience that I have with 365.

It is a stable platform. If any issues come up, Microsoft is able to fix them quite easily. Some issues take time. That depends on the complexity of the product. However, overall, from an enterprise standpoint, we are pretty satisfied with Microsoft.

It is scalable. Microsoft is based on a cloud platform. Therefore, anytime we have new users or a new company that is onboarded into our organization, we are able to do it pretty easily. It doesn't take a lot of effort and Microsoft is there to help us out if there are deployment issues.

We have hundreds of thousands of users on the solution.

There are hundreds of people who are in our engineering department and some of them are outsourced. There are more than, I would say, 500 people who are involved in M365. The exact numbers I don't have.

Support is okay, however, it could be better. Over the last few years, I have noticed it is not as consistent as it once was. That's an aspect they could improve.

The initial setup is something I do not deal with. That said, it's a straightforward install for end-users and we have SCCM and Intune that helps in the installation process. Intune is not being used. It's mostly SCCM that is used to deploy applications. Implementation is something that a different group does. I cannot say how good or how bad the experience is. It's my understanding that it just depends.

A couple of years back, before I joined the company as a contractor, they made the switch to Exchange Online. They had a dedicated subscription. There's a public cloud and a private cloud. They have some sort of a private cloud where they have specific servers allocated to this firm. A couple of years back, around three or four years back, the company decided to move out from that into a completely public cloud. Now, the firm is on an entirely public cloud.

The product's cost is based on a monthly license per user. We pay a certain amount per month, per year and that's about it. That's all I know from licensing perspective. It is monthly that it is billed.

I'm a consultant.

Basically, you sign up for the service, you get your email account, and then you get access to something like SharePoint, Teams, and other Microsoft services. It's a complete solution within the cloud.

The product is pretty perfect. I'd rate it at a ten out of ten.

I would say other enterprises should use the solution. A lot of enterprises are using Microsoft 365 because of its strengths and the way new features are released. A lot of customers like us are interested in trying out new products and new features as they come.

As the solution is cloud-based, we employ the latest version. 

The solution is really important. It can work anywhere. One only need have an internet connection, so it's pretty safe.

The diagnostics is an issue that needs to be addressed, as it cannot be seen when needed. 

Furthermore, there is insufficient on-line information in respect of what is transpiring in real time concerning conferencing. 

I have been using Microsoft 365 Business for three years.

The solution performs with stability.

The technical support is fine.

As we were already using Microsoft, use of these sheets was the next logical step. 

The initial setup was straightforward, although I do not recall how long it took. 

I was not involved in the implementation of the solution. 

The licensing is monthly. 

Its price is fine. 

I am not a manager of the solution. We solely make use of it. 

The solution is easy to use. 

Everyone in our organization is making use of it. This accounts for 3,000 or 4,000 users. 

I would recommend the solution to others. 

In terms of user experience, it is very easy to use and flexible. It is more interactive as compared to the other tools that we have. Its features are more useful than other software solutions.

For the past six months, I have been facing a synchronization issue between the calendar of Microsoft Teams and the calendar of Microsoft Outlook. In Microsoft Teams, I can't see the updated version of some meetings, but Outlook shows the updated version. There is a problem with data synchronization between the calendars of these applications. Both calendars should be synchronized.

In Microsoft Teams, more controls should be added in terms of broadcasting and webcasting. Sometimes, there is a lag in shifting control and transferring the content to an audience with more than 500 people. They should make it more usable for a large audience. We frequently conduct training sessions with more than 500 people. We also have annual meetings and collaboration with different teams on a single platform, and it gets difficult to shift the control of the presentation to another team. It currently takes a lot of time, which is not helpful when most of the people are attending meetings outside of their office hours. Zoom is comparatively easy for training programs and broadcasting.

I have been using this solution for four and a half years. I believe we are using the latest version. It was updated by my company last month.

It was straightforward. We did not do much in terms of the steps. In terms of help from Microsoft for installation, we had technology support teams that made the setup easier.

We were facing issues with the legacy infrastructure. We were not able to leverage some of the features because of the legacy infrastructure and the origin of the licenses for them. That's the reason why we asked for additional support. Their technical staff upgraded the infrastructure, and we then changed the licensing and updated it. That's how we managed to leverage the latest features.

Everything is offered as a bundle package.

I would advise using the latest version of Microsoft Office 365 because it is comparatively enhanced in terms of security and user experience. If you are using the earlier version, it might not be that feasible in terms of the COVID situation and working from home. The latest version is way better than the earlier version.

I would rate Microsoft 365 Business an eight out of ten.

We use this solution for document storage, email, all connected platforms, instead of the Power Platform, we use that pretty heavily. We use Microsoft Project in combination with it, for communication.

Microsoft 365 business has helped us organize.

I'm a project manager. It helped us organize with all of our teamwork. We can go into Teams, we can set up a team that gives us the backend SharePoint, and it gives us a centralized place to communicate and go back and forth so that everybody can stay up to date. 

It's easy to email the group, as well, since you have the team created.

All the development that they've done in Teams recently has been great. The enhanced collaboration, the ability to set up different spaces within Teams for a project, project creation, and the SharePoint behind it. All of that has been really great.

Communication regarding updates is an area that can be improved. They've rolled out a lot of updates right now, but we don't know that they're coming. A feature will look different or behave just a little bit differently from day to day, and while most of the updates are great, having some sort of advanced notice that that update was coming and what they changed would be helpful.

We would like some documentation regarding the updates.

I would like to see a connection between their planner board, and a project for the web would be better.

I have been using this solution for five and a half years.

I am using the latest version.

Had you asked me two months ago, I would have said just fine, but I know Microsoft has had some issues recently.

I would say that it's fairly stable, but I think that all the increased traffic from COVID and people working from home has resulted in it being less stable.

Scalability is very good. It's an easily scalable solution.

We have approximately 200 users on every level of our organization and it's been extensively used.

We have plans to increase, possibly through the integration of the Microsoft Power Platform.

I have not had to connect with Microsoft support. I've been able to solve everything myself or internally.

Previously, we have not used another solution. It's pretty much been Microsoft the whole way.

The initial setup was fairly straightforward.

I didn't help set it up. I don't know what the timeline was for setting it up.

I suspect they probably used a consultant to help get everything set up, but I don't know that for sure.

We have seen a return of investment with using Microsoft 365 Business.

I am not aware of what we pay at this time.

I would recommend that they review the licensing and the abilities. It's not difficult to add to things after that, but you may get some additional features if you decide to upgrade your licensing.

I would rate this solution an eight out of ten, because it does absolutely everything that I need it to, and it has the ability to do more, but it's not necessarily the most straightforward.