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Alex Clerici - PeerSpot reviewer
System Integrator IT Manager at Tecnimex S.r.l.
Real User
Top 5
Jul 24, 2023
Helps with corporate email and document management but needs to improve support and administration
Pros and Cons
  • "We use Microsoft 365 Business for email and desktop management. We also use Office Suite products like Word, Excel, and PowerPoint to manage documents."
  • "I don't like the tool's administration which consists of crappy operations."

What is our primary use case?

We use Microsoft 365 Business for email and desktop management. We also use Office Suite products like Word, Excel, and PowerPoint to manage documents. 

What needs improvement?

I don't like the tool's administration which consists of crappy operations. 

For how long have I used the solution?

I have been using the solution for three to four years. 

What do I think about the stability of the solution?

Microsoft 365 Business is stable. 

Buyer's Guide
Microsoft 365 Business
September 2026
Learn what your peers think about Microsoft 365 Business. Get advice and tips from experienced pros sharing their opinions. Updated: September 2026.
914,889 professionals have used our research since 2012.

What do I think about the scalability of the solution?

The product is scalable and my company has 300 users for the tool. 

How are customer service and support?

We escalated a few issues and did not get a response from Microsoft's support. The support is too complex and takes a lot of time. It is not quick. 

What's my experience with pricing, setup cost, and licensing?

The product is expensive and the licensing costs are yearly. 

What other advice do I have?

I would rate Microsoft 365 Business a seven out of ten. I will recommend the tool for corporate email and document management. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer2232822 - PeerSpot reviewer
Solutions Architect at a computer software company with 201-500 employees
MSP
Jul 23, 2023
Stable program with an easy initial setup process
Pros and Cons
  • "Microsoft 365 Business's most important feature is mobility."
  • "The program's UI could be faster."

What is most valuable?

Microsoft 365 Business's most important feature is mobility. I have the application on my system and many other devices.

What needs improvement?

The program's UI could be faster. Additionally, more customization and cheaper pricing would be good.

For how long have I used the solution?

I have used the latest version of Microsoft 365 Business for over three years.

What do I think about the stability of the solution?

I rate the stability of the program a nine out of ten.

What do I think about the scalability of the solution?

I rate the scalability of the program an eight out of ten. There are approximately 100 users in our organization.

Which solution did I use previously and why did I switch?

Previously, we used Google Workspace but switched to Microsoft 365 Business because our users were more comfortable with the program.

How was the initial setup?

The initial setup was straightforward. I rate the process a ten out of ten. It is deployed on-premises and on the cloud in our organization. The deployment process took around three months. We required two people for the implementation.

What's my experience with pricing, setup cost, and licensing?

I rate the pricing of the program a seven out of ten.

What other advice do I have?

I rate Microsoft 365 Business an eight out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Microsoft 365 Business
September 2026
Learn what your peers think about Microsoft 365 Business. Get advice and tips from experienced pros sharing their opinions. Updated: September 2026.
914,889 professionals have used our research since 2012.
IT strategist at Convergent Wireless Communications
Real User
Oct 10, 2022
A user-friendly and complete tool, easy to install, and help is available online
Pros and Cons
  • "It is a complete tool."
  • "Overall, I am very satisfied with this product and I recommend it to others."
  • "With such a complete tool, it may be difficult for a beginner to use without help."

What is our primary use case?

You can use Word, PowerPoint, Excel, and Access, which is a database.

You can make frequent presentations to customers, and create invoices.

What is most valuable?

Excel is a very powerful tool. I can create a lot of data in Microsoft Excel and then use it and extract the data in any analytics platform.

It is a complete tool. It gives me every kind of feature that I want. It's quite good.

When you talk about ease of use, it's relative. I have been using Microsoft products for a long time. I have grown with it and the product has grown with me. I feel comfortable. But, for someone with no background in IT that doesn't have the dexterity to play with the IT tools, they may find it difficult to use.

When you get used to it, it's like picking up a paper and a pen and drafting it. You can use many more features. Paper and pen are used to exemplify simplicity.

When using PowerPoint, I want to create a very illustrative presentation. I can draw many pictures globally with several designs. It's flexible. After preparing the presentation, I can preview the form and share it with people.

It's very user-friendly.

I can use this product on five devices. I can use it on my mobile, and I have two laptops. I can access it from any one of my devices, even if I am commuting or in another country, I can access all of my documents.

Microsoft OneNote is also included. I can create my shopping list, or go on a trip, and make all of my notes accessible on all devices.

What needs improvement?

With such a complete tool, it may be difficult for a beginner to use without help.

For how long have I used the solution?

I have been using Microsoft 365 Business for between four and five years.

What do I think about the stability of the solution?

It is a stable solution.

What do I think about the scalability of the solution?

It's a scalable product. Most people in our organization use it.

We have approximately 50 users, maybe more.

How are customer service and support?

With all Microsoft products, online help is available.

I have not had the need to contact technical support. I have not had any issues.

How would you rate customer service and support?

Positive

How was the initial setup?

The initial setup was nothing at all. It was no effort.

It was very easy and very comfortable to complete.

Microsoft 365 has multiple packages. I use the auxiliary version. We can deploy all of them in 10 to 15 minutes maximum, but it depends on the internet speed as well.

What about the implementation team?

I completed the deployment and implementation myself. It doesn't require any help.

What's my experience with pricing, setup cost, and licensing?

It could be a little less expensive.

What other advice do I have?

You have the option of 1TB of storage per user, or you can keep it on your desktop or laptop.

I can create documents in Microsoft Office and fill them in PDF. I use Adobe quite extensively. Between them, I don't need anything.

There is no other alternative, except maybe Google.

Overall, I am very satisfied with this product and I recommend it to others.

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
it_user1711272 - PeerSpot reviewer
General Manager at a construction company with 1-10 employees
Real User
Nov 29, 2021
Reliable and scalable
Pros and Cons
  • "This product is reliable."
  • "Outlook doesn't sync with Google Calendar."

What needs improvement?

An area for improvement would be for Outlook to sync with Google Calendar.

For how long have I used the solution?

I've been using Microsoft 365 for five years.

What do I think about the stability of the solution?

This product is reliable.

What do I think about the scalability of the solution?

It is possible to scale up this solution.

What other advice do I have?

I would rate this product eight out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Sonu Thomas - PeerSpot reviewer
Operations Manager at Cognitive Global
Real User
Top 5Leaderboard
Oct 24, 2021
Great storage capacity and provides total flexibility and accessibility from anywhere
Pros and Cons
  • "The good thing about 365 is the accessibility and file storage."
  • "Lacks ability to deploy on more than two devices per license."
  • "Licensing costs are quite high especially for our trainees who have no need for the fully-fledged 365."

What is our primary use case?

We're a small startup company and an IT solution reseller in Dubai. I'm the operations manager.

What is most valuable?

The good thing about 365 is the accessibility and file storage. Compared to the desktop of the old Office application, 365 has total flexibility and accessibility from anywhere. It's easy to use.

What needs improvement?

These days, most people have multiple devices but you can only configure 365 on two devices with a license. I'd like to see a license option for multiple devices. Licensing costs are quite high especially for our trainees who have no need for the fully-fledged 365. It would be helpful to have an option for smaller packages that have a reduced licensing fee. 

For how long have I used the solution?

I've been using this solution for four years. 

What do I think about the stability of the solution?

The solution is stable. 

What do I think about the scalability of the solution?

The solution is scalable. 

How are customer service and support?

The company hasn't needed technical support but we contacted them for one of our clients when they needed an upgrade. There were no issues. 

How was the initial setup?

There are five people in the company using 365 and the initial setup was very straightforward.

What other advice do I have?

We're very used to Microsoft products and they're part of our daily activities. I'm sure our usage will increase. 

I rate this solution nine out of 10. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Sadam Kherisat - PeerSpot reviewer
Technology Consultant- Networking Services at STS
Real User
Oct 18, 2021
A stable solution which is easy to use and install
Pros and Cons
  • "The solution is stable and easy to use."
  • "As the solution is cloud-based, we are using the latest version; the solution is very useful and we typically use it for Microsoft Outlook and Word."
  • "The solution could have better integration with other applications."

What is our primary use case?

As the solution is cloud-based, we are using the latest version. 

The solution is very useful. We typically use it for Microsoft Outlook and Word. 

What is most valuable?

The solution is stable and easy to use. 

What needs improvement?

The solution could have better integration with other applications. 

For how long have I used the solution?

I have been using Microsoft 365 Business for two years.

What do I think about the stability of the solution?

The solution is stable. 

How are customer service and support?

I have never had occasion to contact tech support. 

How was the initial setup?

The solution was easy to install. 

The installation process took around a half-an-hour.

What about the implementation team?

One can handle the installation on his own. 

While I do not know the exact size of the technical team involved in the deployment and maintenance process, I believe it to consist of around five people. 

What's my experience with pricing, setup cost, and licensing?

I cannot comment on the pricing, as I am not involved in it. 

What other advice do I have?

I am happy with the product at the moment.

I believe there are 350 users making use of the solution at the moment. 

I would recommend the solution to others. 

I rate Microsoft 365 Business as a nine out of ten. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
IT Senior Application Architect at a transportation company with 1,001-5,000 employees
Real User
Oct 18, 2021
Stable, easy to set up, but the interface is not user-friendly
Pros and Cons
  • "Microsoft 365 Business is a fairly stable product."
  • "From the perspective of a developer, the interface could be more user-friendly. It is quite difficult to use."

What is our primary use case?

This solution is used for a variety of purposes, including Outlook, SharePoint, PowerApps, and Power BI.

What needs improvement?

From the perspective of a developer, the interface could be more user-friendly. It is quite difficult to use.

For how long have I used the solution?

I have been using Microsoft 365 Business since the first project that we worked on. It has been for quite some time, at least a couple of years.

We are using the latest version.

What do I think about the stability of the solution?

Microsoft 365 Business is a fairly stable product.

What do I think about the scalability of the solution?

We have more than 1,000 users in our organization.

How are customer service and support?

I personally have not contacted technical support.

Which solution did I use previously and why did I switch?

We are currently experimenting with Power BI.

How was the initial setup?

The initial setup is pretty straightforward. There were no difficulties with the installation.

Because it is a cloud-based solution, there is no installation required. You simply follow the steps online.

What's my experience with pricing, setup cost, and licensing?

It's getting to be expensive.

Licensing fees are paid on a yearly basis.

What other advice do I have?

I would recommend this solution to others who are interested in using it.

I would rate Microsoft 365 Business a six out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
PeerSpot user
Solutions Consultant at a manufacturing company with 11-50 employees
Real User
Oct 12, 2021
Exchange Online feature is helpful
Pros and Cons
  • "The Exchange Online plan is helpful, as it's built into the email like a security feature or AI that helps to manage email and has helped my company and clients a lot."
  • "If Business 365's documentation were better, then the user could read it and fix their issues by themselves. Microsoft could also add some more detailed pop-up troubleshooting messages. When a user has a problem, the messages they get don't help much."

What is our primary use case?

It's a productivity suite, including Outlook email, Microsoft Teams, SharePoint, and OneDrive.

What is most valuable?

The Exchange Online plan is helpful. It's built into the email, like a security feature or AI that helps to manage email. It has helped my company and clients a lot.

What needs improvement?

If Business 365's documentation were better, then the user could read it and fix their issues by themselves. Microsoft could also add some more detailed pop-up troubleshooting messages. When a user has a problem, the messages they get don't help much. It would be better if the messages can troubleshoot the problem and show them exactly what the solution is. Microsoft could also add some additional training resources.

For how long have I used the solution?

I've been working with Business 365 for five years.

What do I think about the stability of the solution?

Business 365 is stable. 

How are customer service and support?

We've never had to contact Microsoft support.

How was the initial setup?

Implementing Business 365 is easy.

What's my experience with pricing, setup cost, and licensing?

Business 365's price is reasonable. They offer different packages, like the E3 and E5. Generally, the small package is good enough for my clients.

What other advice do I have?

I rate Business 365 nine out of 10.

Disclosure: My company has a business relationship with this vendor other than being a customer. partner
PeerSpot user
reviewer1652886 - PeerSpot reviewer
Solutions Architect at a tech vendor with 10,001+ employees
MSP
Oct 12, 2021
Real-time edit and update features are useful
Pros and Cons
  • "The feature I find most valuable is Business 365's real-time edit and updates. You can share files, and it will automatically create the link for you."
  • "However, people might think it's unstable if it hasn't been set up correctly. If the IT team hasn't configured it right, then you'll have a hard time using the product itself."

What is most valuable?

The feature I find most valuable is Business 365's real-time edit and updates. You can share files, and it will automatically create the link for you.

For how long have I used the solution?

I've been using Business 365 for about two years.

What do I think about the stability of the solution?

So far, Business 365 has been stable. Microsoft has been around for quite some time already. However, people might think it's unstable if it hasn't been set up correctly. If the IT team hasn't configured it right, then you'll have a hard time using the product itself. That is what I felt prior to joining this company. I thought Business 365 wasn't good, but I realized that the IT team had set it up incorrectly. 

What do I think about the scalability of the solution?

I think Business 365 is scalable because everything is in the cloud right now.

How are customer service and support?

I haven't contacted Microsoft support. Typically, I do my own research about fixes online, so I don't need to contact Microsoft.

How was the initial setup?

I'm unsure about the setup because my company laptop had the solution already installed when I got it.  

What other advice do I have?

I rate Business 365 eight out of 10. It's a good product, but I can't really say whether it's the best, to be honest. But I'll rate it eight. Rating a product 10 means they don't need to improve anything. I rate it eight because Windows is constantly changing and improving it. 

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
it_user1689051 - PeerSpot reviewer
DevOps Strategist at a marketing services firm with 1-10 employees
Real User
Oct 12, 2021
Easy to use and has good scalability
Pros and Cons
  • "Business 365 is very scalable and easy to use. I need to explore the features more, but I'm more or less happy with the features we are using right now."
  • "Business 365 is very scalable and easy to use."
  • "The price can always be improved."

What is our primary use case?

We are using Microsoft 365 for Outlook. SharePoint is on the backend of Teams and we store all our documents with that. But on the frontend, we are using Teams by itself rather than hooking onto SharePoint directly. We have about 12,000 users in the organization working with 365. 

What is most valuable?

Business 365 is very scalable and easy to use. I need to explore the features more, but I'm more or less happy with the features we are using right now.

For how long have I used the solution?

I've been using Microsoft for almost more than a year now.

How are customer service and support?

I haven't contacted Microsoft support directly. The backend team responsible for server management may have contacted them, but  I'm not aware of that.

What's my experience with pricing, setup cost, and licensing?

The price can always be improved. It's an organization-wide license, so I don't really handle that end of things. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free Microsoft 365 Business Report and get advice and tips from experienced pros sharing their opinions.
Updated: September 2026
Buyer's Guide
Download our free Microsoft 365 Business Report and get advice and tips from experienced pros sharing their opinions.