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reviewer1642617 - PeerSpot reviewer
OEM Medical & Defense Business Manager at a computer software company with 10,001+ employees
Real User
Poor performance, not as good on the cloud, and offers lower quality than an on-premises version
Pros and Cons
  • "The installation process is straightforward."
  • "The cloud performance and the ability to work remotely are actually not very good. I prefer to work on-prem on my laptop. The quality is better."

What is our primary use case?

Microsoft 365 can be useful for SharePoint, our personal documents, and Outlook, among other applications.

What is most valuable?

The on-prem version is better. I prefer to work directly on my laptop.

The installation process is straightforward. 

What needs improvement?

I do not like Outlook. They should be able to build something better.

The product could be more stable and the performance could be better.

The cloud performance and the ability to work remotely are actually not very good. I prefer to work on-prem on my laptop. The quality is better.

For how long have I used the solution?

We just started using this solution. It hasn't been that long yet. It's been a few weeks, or maybe a month so far.

Buyer's Guide
Microsoft 365 Business
June 2025
Learn what your peers think about Microsoft 365 Business. Get advice and tips from experienced pros sharing their opinions. Updated: June 2025.
861,524 professionals have used our research since 2012.

What do I think about the stability of the solution?

The stability is okay. It could use some improvement. Especially in Outlook. The performance is poor when it comes to the cloud version. I do not like it.

What do I think about the scalability of the solution?

We have about 160,000 users on the solution at this time. 

How are customer service and support?

I've never contacted technical support. I cannot speak to how helpful or responsive they would be as I have no experience dealing with them directly.

Which solution did I use previously and why did I switch?

We did not use a different solution. We simply used the previous iteration of Microsoft.

How was the initial setup?

The installation is pretty simple. The solution simply runs in the background, and therefore, there's not much needed for a setup.

In my organization, I'm not sure how many people actually handle deployment or maintenance.

What about the implementation team?

I can handle the setup process myself. I did not need the assistance of an integrator or consultant. 

What's my experience with pricing, setup cost, and licensing?

I don't handle any licensing or payments related to the solution. I can't speak to how much the solution costs the organization or how often we pay for licenses (whether it is monthly or yearly).

What other advice do I have?

Since we are using the cloud-based version of the solution, we're likely always on the latest iteration. It's probably up-to-date.

I'm not a big fan of the solution, especially the cloud offering. I prefer when it is on my laptop. I do not like working on the cloud. The version just isn't as good. For that reason, I would rate the solution at a four out of ten.

I'd recommend the solution as it's really the only solution on the market.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1683102 - PeerSpot reviewer
Architect ans Urban planner / projects Director at a engineering company with 1,001-5,000 employees
Real User
Quite stable but needs more integration with other solutions
Pros and Cons
  • "Microsoft Business 365 is quite stable."
  • "I would like to see more integration in the next release."

What is our primary use case?

We use Microsoft Business 365 for team document solutions, like SharePoint. There are about 1,000 employees in my company, but I'm not sure if everyone uses it.

What needs improvement?

I would like to see more integration in the next release.

What do I think about the stability of the solution?

Microsoft Business 365 is quite stable.

What other advice do I have?

I rate Business 365 seven out of 10.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Microsoft 365 Business
June 2025
Learn what your peers think about Microsoft 365 Business. Get advice and tips from experienced pros sharing their opinions. Updated: June 2025.
861,524 professionals have used our research since 2012.
Petronela Ghergulov - PeerSpot reviewer
Engineering Quality Analyst at Visteon Corporation
Real User
Scalable, stable, and provides multiple useful applications
Pros and Cons
  • "Microsoft 365 Business is stable."
  • "The solution could improve by being more secure."

What is our primary use case?

I use Microsoft 365 Business for many of the packaged solutions, such as Outlook and SharePoint.

What needs improvement?

The solution could improve by being more secure.

For how long have I used the solution?

I have been using Microsoft 365 Business for a few years.

What do I think about the stability of the solution?

Microsoft 365 Business is stable.

What do I think about the scalability of the solution?

The solution is scalable enough for what I use it for.

We have thousands of users using this solution in my organization.

What other advice do I have?

I would recommend this solution to others.

I rate Microsoft 365 Business a nine out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Mehmet Bagci - PeerSpot reviewer
Board Member at Iota Bilgi Teknolojileri A.Åž.
Real User
User-friendly, scalable, stable, and simple to set up
Pros and Cons
  • "It's easy to use."
  • "The price could always be better. I live in Turkey, our economy is not very good."

What is our primary use case?

I use Microsoft 365 Business for office products.

What is most valuable?

I like Microsoft 365 Business it's very good.

It's easy to use.

For how long have I used the solution?

I have been using Microsoft 365 Business for a few years.

We are using the latest version.

What do I think about the stability of the solution?

Microsoft 365 Business is stable.

What do I think about the scalability of the solution?

Microsoft 365 Business is a scalable product.

We have two users in our organization who are using this solution.

How are customer service and technical support?

We have not contacted technical support. We have never needed it.

Which solution did I use previously and why did I switch?

I am familiar with OpenOffice, but it has compatibility issues with files. We prefer Microsoft Office products

How was the initial setup?

It is very easy to install Microsoft 365 Business.

What's my experience with pricing, setup cost, and licensing?

The price could always be better. I live in Turkey, our economy is not very good.

Licensing fees are paid on a yearly basis.

What other advice do I have?

Yes, I would recommend this solution to others who are interested in using it.

I would rate Microsoft 365 Business a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Sundaresan Subramanyan - PeerSpot reviewer
Founder and Managing Director at Analytic Brains Technologies Private Limited
Real User
It's very user-friendly
Pros and Cons
  • "It's very user-friendly."
  • "Microsoft 365 could be less expensive."

What is our primary use case?

We're an organization with about 30 employees and we use Microsoft 365 for some who are working remotely to provide them with Microsoft Word, Outlook, SharePoint, etc.

What is most valuable?

The most valuable thing about Microsoft 365 is its ease of use. It's very user-friendly.

For how long have I used the solution?

We've been using Microsoft 365 for about a year and a half.

What do I think about the stability of the solution?

We have not had any problems with stability. It depends on the features you use. The Microsoft 365 products like Microsoft Word or Outlook have a lot of features, but users really only use about 10% or 20% of the features at any given time.

What do I think about the scalability of the solution?

We haven't used 365 at the kind of volume to really find out whether it's scalable or not.

What's my experience with pricing, setup cost, and licensing?

Microsoft 365 could be less expensive.

What other advice do I have?

I would rate Microsoft 365 eight out of 10 and recommend it to other businesses if they're willing to pay the cost.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Sr.Customer Engineer- Projects at a tech services company with 201-500 employees
Real User
You don't need to worry about data security or loss of data
Pros and Cons
  • "It is very good to use directly and it is a safe tool. You don't need to worry about data security or the loss of data."
  • "Tech support is not that feasible. The Microsoft team is not easily accessible."

What is our primary use case?

We are using it quite a lot—somewhere around maybe 2,000 users. We use it in our company for cloud-based document solutions, like Outlook and Sharepoint. 

What is most valuable?

It is very good to use directly and it is a safe tool. You don't need to worry about data security or the loss of data.

What needs improvement?

It is secure, they could always add more security. People worry about storing confidential documents or sensitive company documents in the cloud. But scenarios are changing now. Companies are gaining more trust on that level.

For how long have I used the solution?

I have been using Microsoft 365 Business for five or six years.

What do I think about the stability of the solution?

It all depends on the internet connection. That is the major thing. If the internet connection is good, then it is stable.

What do I think about the scalability of the solution?

If the internet is stable, then it's fine.

How are customer service and technical support?

Tech support is not that feasible. The Microsoft team is not easily accessible. 

How was the initial setup?

The installation is straightforward. Sometimes, you will get online instances of 365 that cost you because they are running on the cloud in some other area and you only have a license to one. It will get ahold of your license and then take it as the prescribed license.

What about the implementation team?

One of our engineers will be the point person for implementing that. Then small client installation is handed over to the local guy who is over there on the premises.

What's my experience with pricing, setup cost, and licensing?

We will hand over the portal to these people and they will manage the licensing. We are not involved much on that end. There are some partners for us that we used to buy and we used to order from there. Our sales team handles that.

What other advice do I have?

I would rate it 8.5 out of 10.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1525593 - PeerSpot reviewer
Executive Director Finance & Strategy at a consultancy with 51-200 employees
Real User
Scales well, is stable, feature-rich, and is easy to install
Pros and Cons
  • "I like the flexibility of Microsoft 365 Business."
  • "Pricing could always be cheaper."

What is our primary use case?

I use Microsoft 365 Business for office communications.

What is most valuable?

I like the flexibility of Microsoft 365 Business.

It integrates well.

I am happy with the features Microsoft 365 Business offers.

I am happy with this solution, I don't need anything more and it meets my requirements.

It's good.

For how long have I used the solution?

I have been using Microsoft 365 Business for two years.

We are using the latest version.

What do I think about the stability of the solution?

We have no issues with the stability of the Microsoft 365 Business.

What do I think about the scalability of the solution?

Microsoft 365 Business is a scalable product.

In our organization, we have 35 users who use this solution.

How was the initial setup?

The initial setup of Microsoft 365 Business is straightforward.

It only took one hour to complete the installation.

We have one manager to deploy and maintain this solution.

What about the implementation team?

I did not use the help of an integrator. I was able to complete the installation myself.

What's my experience with pricing, setup cost, and licensing?

Pricing could always be cheaper.

Our fees are paid monthly.

Which other solutions did I evaluate?

We did not evaluate any other solutions.

What other advice do I have?

I would recommend this solution for others who are interested in using it.

I would rate Microsoft 365 Business a ten out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
PeerSpot user
Manager, BI & Analytics at Perceptive Analytics
Real User
Easy to use with a lot of wonderful features and good stability and scalability
Pros and Cons
  • "It is easy to use. It has a lot of wonderful features."
  • "The only thing that I don't like about it is the price. Its price should be improved."

What is our primary use case?

I am just using Word, Excel, and PowerPoint. I download it onto my PC and use it.

What is most valuable?

It is easy to use. It has a lot of wonderful features. 

What needs improvement?

The only thing that I don't like about it is the price. Its price should be improved.

For how long have I used the solution?

I have been using it for quite a few years. It has been seven or eight years.

What do I think about the stability of the solution?

It is stable.

What do I think about the scalability of the solution?

It is scalable.

How are customer service and technical support?

I never contacted their support.

Which solution did I use previously and why did I switch?

I haven't used any other solution.

How was the initial setup?

It is easy to install. It takes a little less than half an hour.

What about the implementation team?

We can do it ourselves.

What's my experience with pricing, setup cost, and licensing?

Currently, my office pays for it, but if you want to get a license of your own, it is a bit pricey. It should be cheaper.

What other advice do I have?

I would recommend this solution to others. It is a good solution. I would rate it a nine out of 10.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free Microsoft 365 Business Report and get advice and tips from experienced pros sharing their opinions.
Updated: June 2025
Buyer's Guide
Download our free Microsoft 365 Business Report and get advice and tips from experienced pros sharing their opinions.