Microsoft 365 Business Reviews

We use this product internally for our own systems, and we also recommend it and set it up for our clients too. We're partners with Microsoft and I'm the managing director of our company. 

We have seen an improvement in efficiency; the ability to have multiple people edit documents concurrently using Teams is a great feature that saves us a lot of time. 

I like that the solution is available online as well as via desktop applications when it's deployed in the cloud.

Some of the menu options are not as logical as you would think, and it takes a lot of skill and thought and sometimes a little bit of research, to figure out what it is you're actually wanting to do and how to go about it. I think the solution could be a little better on mobile; viewing some things can be a bit difficult and if you're trying to edit something it can be somewhat challenging.

I've been using this solution for a couple of years. 

Stability of the solution is good, we haven't had any problems. 

The scalability is good, we have hundreds of users. 

The technical support is good, once you create a ticket the support is there. There's also plenty of documentation online. 

The initial setup is straightforward although I'm an IT professional and that helps. If you were a standard user, deployment might be a little more difficult. 

License fees can be paid monthly or annually and there are no extra costs involved. Licensing is reasonable and is on a tiered system so you can select what you want. In that respect, the license is scalable and it works well for some of our smaller clients who don't need all the features. 

The Microsoft mail server is a very strong and stable solution, good for business reliability and usability rather than some of the smaller email solutions or trying to host the solution yourself. 

I rate this solution nine out of 10. 

I work with Microsoft Word, PowerPoint, and Excel as well.

I use Microsoft 365 Business for content creation.

I like the base functionality. It works as expected. 

I'm not going to say I got wowed by it. It is something that has always been presented to me as the product to use. 

Over the years, I have become familiar with it and I feel comfortable using it.

As an example, there isn't a clean transfer to a Google Doc outside of hosting it as a .docx file. That seems to be the functionality that would probably have to be updated on a Google Docs side, and not necessarily Microsoft 365.

I have been using this solution for several years. It's been since elementary school.

I haven't had any issues with the stability of Microsoft 365 Business. It has worked as expected without giving me any major issues.

It's a scalable solution. 

Virtually everybody in the organization is using this solution. Outside of maybe a couple of people on the engineering team, only because they are not responsible for the content creation.

We have approximately 75 people in our organization who use this solution.

I have not had to contact technical support. I haven't had any real issues. If anyone has any questions, they just ask me, but I am not the official administrator for the product.

It pretty much just sits alone. We don' really require anyone to maintain this solution.

I don't have any information on the pricing. I do not administer the license, that falls with the CFO.

You know exactly what you are going to get whenever you use it. It won't necessarily wow you but it gets you from point A to point B, and that is what is important.

I would rate Microsoft 365 Business a seven out of ten.

We are cloud service providers for Microsoft. We offer it as a service to our customers and we are heavy users of Microsoft products.

We use this solution in our office for email and communication through SharePoint and Teams. We maximize the use of the forms that are also included in Office 365.

As the head of our technology solutions group, I use it also for tracking, and surveys within the team. I share the forms with the team and I am able to receive responses from the team. 

I had used Excel and Word for many years even before I started using this solution.

In the past, offices had to install their own Exchange, but with Office 365 we can enjoy the email that is bundled with it, which is Outlook. 

I enjoy using Teams, Outlook, the forms that are provided, and SharePoint because it connects all of us within the team.

We are able to share all of our worksheets, and the collaboration is valuable. This is what makes the Teams feature the part I enjoy the most in this solution.

The storage, cloud storage, and forms are very useful.

There is a lot of documentation available that is easy to comprehend and follow.

I have yet to explore all of what this solution offers. At this time, my focus is on learning more about Teams, especially the forms and the collaboration.

The area that consumes a lot of my time is auditing. I am responsible for handling the licenses and was not happy with the amount of time spent during the auditing process.

There is always room for improvement.

I started with this company three years ago and that is when I started using Microsoft 365 Business.

Microsoft 365 Business is a stable product.

I have not yet experienced expanding this solution. It provides me with enough resources and enough service. For now, scalability is not something that I am concerned with.

We have not contacted the technical support of Microsoft. We have our own technical support team who can support us.

The last time that I had an issue, it was easily resolved by our team. They were able to resolve it easily.

We also provide Hyper-V. We offer the operating system of Microsoft and bundle it when we offer servers for our customers.

I use solutions other than Microsoft 365 Business. I also use SQL, the Windows Server Operating System, and the CALs. I find that CALs is a bit more complicated but because there is a lot of support available, I am able to figure it out. When I ask for clarification and the correct sizing, they provide me with that.

More of us should be more aware of the usage of CALs and how it really works with the operating system.

I was not involved in the initial setup as we have an in-house IT team who is responsible for the installation.

I find the pricing of Microsoft 365 Business to be reasonable. With the other products such as SQL database, they are expensive.

There is a free license with Microsoft, which is the SQL Express. But it would be better if they could improve, or make adjustments to have higher limitations.

The Express is limited based on the capacity of the memory and processor. If my requirements go beyond those limitations then I have to go to the standard edition, which is very expensive.

I would like to see adjustments made to the limitations in SQL Express. It would be very helpful.

I am really very happy using this solution. I am comfortable using it and have asked my team to offer this solution and I have included it as a part of our portfolio.

I encourage my team to offer this solution to some of our customers who are not yet with Office 365.

We have our own management portal and we are partners with Microsoft.

I would definitely recommend this solution to anyone who is not yet using it.

I would rate Microsoft 365 Business a nine out of ten.

I primarily use Microsoft 365 Business for Outlook.

The most valuable feature is the ease of use.

I have been using Microsoft 365 Business for approximately two years.

The solution is very large and PowerPoint and Word crash sometimes. The stability could improve.

The solution is scalable.

We have approximately 1,000 users using this solution in my organization.

The installation is straightforward.

I would not recommend this solution to others.

I rate Microsoft 365 Business a seven out of ten.

Everyone in my organization is using Microsoft 365 Business suite. We use Excel for lots of different functionalities, such as reporting. Teams, we utilize for meetings and collaboration, and to share documents within different individualized groups. Additionally, we use Word and PowerPoint.

Microsoft 365 Business is the standard requirement amongst organizations to have these tools in order to allow their employees to work efficiently.

The most valuable features I have found with Microsoft 365 Business are the functionality and the ability to utilize Excel to put together an in-depth analysis that could be shared.

The Microsoft 365 Business suite could improve by adding additional template-type tools. For example, if you specifically are creating a fillable form, there are times where I did not find the right type of template that I was looking for. 

In an upcoming release, they should add more user-friendly formatting-type tools within Word and Powerpoint. PowerPoint does a pretty good job of identifying spacing requirements and formatting, whereas Word does not do quite as well.

I have been using Microsoft 365 Business for approximately five years.

The solution is stable.

Microsoft 365 Business is highly scalable.

The technical support from Microsoft has most of the time been good, they provide resources, support on the web, and have an overall beneficial support system.

I rate Microsoft 365 Business an eight out of ten.

I'm using all the fundamental stuff such as Outlook, Teams, PowerPoint, and Word. I use Excel an awful lot for data analysis.

As a small business, the big thing for us is the ability to onboard new people easily. We have people come on board for both short and long term projects. Getting them a corporate identity through email is important and it needs to be painless.

Through the admin portal, it's a matter of minutes to add new users, assign a license or buy a new license, and get them logged on. It takes 10 to 15 minutes. 

A lot of the administration is done through the web interface, and that can be a little clunky sometimes. It is changing. They have a legacy interface and the new interface. So, it takes a little while to get used to one over the other, but it is not a huge thing. In the end, it usually works out.

In Teams, it is a little tricky to set up a guest or to become a guest on someone's domain, but if people do that, then you have an improvement in the shared access. The real pain, which is not a big thing, in Teams is if you're a small business user, it is really hard to get somebody on a different domain into your list of contacts. You can't just chat with them or start an instant meeting. That is easier to do with Zoom, which I also use. The real issue in Teams is that if you're not on the same domain, a lot of the good functionality falls apart. You have to actually be a guest in the other person's domain. I have a large customer, and they created a guest account for me in their domain so that I can chat with people inside their organization as though I was inside their organization, but not everybody is willing to do that. Some of my customers are Aerospace and Defense, and nobody gets on their domain. So, if you're in two different domains, the communication sucks, and you're better off picking up your phone, which is bad. If you go back to the old model of Skype, you could add people, and then you could chat with them whether they were in your domain or not.

I have been using this solution for about five years.

It is quite stable. I had no issues, and uptime is good.

I haven't really dealt with tech support. It has been more around admin and billing, but it has been good. I probably needed some help from tech support a long time ago. They have multiple ways to connect. They can connect with you by email, or they can do a Remote Desktop or RDP. You can basically send them your cell phone number and tell them when you're ready for a call, and they'll call you. So, it has been really good.

Setting everything up initially was pretty straightforward. I didn't get the domain name through Microsoft, but I was able to link everything to a domain that I had purchased from a totally different organization. 

Essentially, I got the exchange servers connected to a domain that I had purchased from somewhere else. It was pretty easy. The most complex part was where you have to go and set up some of the detailed information relating to the domain name. You have to change some mappings and settings in the MX record when you link it to the domain. You have to go back to where your domain is being hosted and modify the MX records based on the information that Microsoft gives you. It validates that you've got it right and tells you what is working or what is not working. It tells you which settings are or are not correct. So, even though creating MX record entries is a little bit complex, they walk you through it really well

I have one of the higher level business licenses, and then I have a number of very basic, lower-cost cost subscriptions for our short term team members. We're a small organization of a dozen people.

We considered Google but almost all of our customers are Microsoft shops.

I come from an organization of 1,200 people, and around the time I was leaving, everything was being migrated to Office 365. The fact that Teams is bundled with the package now is a big thing because a lot of larger organizations are using Teams, so it lets you connect to them rather well.

I would rate this solution a nine out of 10.

We use this solution for a number of reasons. We use it for email, antivirus, OneDrive, Teams, various planners, and Power BI.

We can use many features that are available on the cloud.

It's quite simple and informative.

The adaptability is very easy. It is connected to many other platforms which also makes it easier.

Security is an area that needs improvement. The advanced security would be at the ultimate operating system level with advanced security where you would not have to rely on third-party security.

I would like to see more security features included.

We have been using Microsoft as a product for a number of years, and we have been using Microsoft 365 Business for three years.

We are using the latest version.

Microsoft 365 Business is a stable product.

I don't have any issues with the scalability of this solution. We have approximately 180 people who are using it in our organization.

We have contacted technical support. 

You have partner support and you have general region Microsoft support.

They have primary level support and anything more than that goes to Microsoft directly.

Previously, we were using another solution, but Microsoft is easier and everything is synchronized.

The installation is simple. You can manage it yourself. 

Migration can be done through a partner or a migration team. For example, if you have a standalone device or wanted to migrate from any other mail platform, it can be done. It can be done yourself.

Generally, the length of time it takes the migration depends on the size of the partition, the number of accounts you need to migrate, and how many systems need to be done.

We completed the installation ourselves.

It's a cloud-based subscription.

The licensing fee is paid yearly.

I would definitely recommend this solution to others.

I would rate Microsoft 365 Business an eight out of ten.

Microsoft 365 Business is great for collaboration within the company, or between our companies.

It provides a single place to manage all of your tasks. It is easier to collaborate within our team or outside of them.

The solution could improve by providing more customization for the user interface.

I have been using Microsoft 365 Business for approximately two years.

The solution is stable.

Microsoft 365 Business is a scalable solution.

We have approximately 50,000 users in my organization using this solution.

I did not need to connect support, I did not have any problems.

I would recommend this solution.

I rate Microsoft 365 Business a seven out of ten.