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it_user1554336 - PeerSpot reviewer
Global Data Protection/Privacy Manager, FIP, CIPP/E, CIPM, CISSP at a manufacturing company with 10,001+ employees
Real User
A complete productivity solution for small and medium-sized businesses
Pros and Cons
  • "Teams and SharePoint are both great."
  • "There should be more alignment between Windows solutions, mobile solutions, and web solutions."

What is our primary use case?

Our entire company uses this solution — roughly 25,000 people. We use Microsoft 365 Business for email, for example. 

We definitely plan to keep using this solution. 

What is most valuable?

Teams and SharePoint are both great. 

What needs improvement?

There should be more alignment between Windows solutions, mobile solutions, and web solutions. That way the user experience is always the same. Currently, a Windows solution is very powerful whereas the mobile experience is basic.

How are customer service and support?

I can't comment on support as I have never had to contact them.

Buyer's Guide
Microsoft 365 Business
May 2025
Learn what your peers think about Microsoft 365 Business. Get advice and tips from experienced pros sharing their opinions. Updated: May 2025.
851,823 professionals have used our research since 2012.

How was the initial setup?

As this is a cloud-based solution, there is no setup required.

What's my experience with pricing, setup cost, and licensing?

The licensing could probably be cheaper, but I have nothing to compare it to. 

What other advice do I have?

As an end-user, I would give Microsoft 365 Business an overall rating of nine out of ten — I am very happy with it. 

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Sr Engineering Manager - Design Engineering at Baker Hughes
Real User
Good features, highly scalable, and easy to use
Pros and Cons
  • "t is easy to use and the features are good."
  • "The solution could integrate better with other products such as Skype and Zoom, at the moment it slows down the computer."

What is our primary use case?

I use the solution for documentation.

What is most valuable?

It is easy to use and the features are good.

What needs improvement?

The solution could integrate better with other products such as Skype and Zoom, at the moment it slows down the computer.

For how long have I used the solution?

I have been using the solution for more than a year.

What do I think about the scalability of the solution?

The solution is scalable to meet your needs. We have tens of thousands of users using this solution in my organization.

What about the implementation team?

Our technical team did the implementation of the solution.

What's my experience with pricing, setup cost, and licensing?

We pay for a corporation license.

What other advice do I have?

I would recommend this solution to others.

I rate Microsoft 365 Business a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Microsoft 365 Business
May 2025
Learn what your peers think about Microsoft 365 Business. Get advice and tips from experienced pros sharing their opinions. Updated: May 2025.
851,823 professionals have used our research since 2012.
WaleedKhan - PeerSpot reviewer
IT manager at ARAR Innovations
Real User
Top 5Leaderboard
A stable and user-friendly product that enables users to access their documents from anywhere in the world
Pros and Cons
  • "The solution is quite friendly."
  • "Not everyone can afford the product."

What is our primary use case?

If we have the email address and the password, we can access our documents from any system anywhere in the world.

What is most valuable?

The solution is quite friendly.

What needs improvement?

The price is the main issue. Not everyone can afford the product.

For how long have I used the solution?

I have been using the solution since 2017. I am using the latest version of the solution.

What do I think about the stability of the solution?

The tool is stable.

What do I think about the scalability of the solution?

The tool is scalable. In my organization, 10 to 15 people are using the solution. We use the solution regularly. We need the files, drives, and presentations regularly.

How was the initial setup?

The product is easy to set up. The deployment was not tough. We just need to get the login credentials.

What about the implementation team?

I deployed the solution myself.

What's my experience with pricing, setup cost, and licensing?

We pay a yearly licensing fee for the solution. It could be more affordable.

What other advice do I have?

I took feedback from others and learned about the solution’s features before using it. I would recommend the product to others. Overall, I rate the product a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Executive Vice President, Product & Innovations at HGC Global Communications Limited
Real User
Scalable with good email features and good stability
Pros and Cons
  • "The solution has been very stable."
  • "If Microsoft could offer more support, that would be ideal."

What is most valuable?

The solution is useful as it offers us the Office Suite and email features. For meetings, it's also useful to have access to Microsoft Teams.

The solution has been very stable.

The scalability is quite good.

What needs improvement?

The initial setup can be a bit complex. There are some advanced features or features not very easy to use. They may be more suited for people who have some IT knowledge.

If Microsoft could offer more support, that would be ideal. 

The solution could offer better email security or spam control and anti-phishing features.

For how long have I used the solution?

I've been using the solution for around two years. It hasn't been too long. 

What do I think about the stability of the solution?

The solution is very stable. There are no bugs or glitches. It doesn't crash or freeze. It's very reliable. The performance is good.

What do I think about the scalability of the solution?

We have found that the solution can scale. If a company needs to expand it, it can do so. It's easy.

Currently, we have about 500 people using it in our organization.

How are customer service and technical support?

Microsoft needs to offer better technical support. We are not fully satisfied with the level of service we get. 

Which solution did I use previously and why did I switch?

We did not previously work with anything similar. 

How was the initial setup?

Our IT department handles any implementation.

What's my experience with pricing, setup cost, and licensing?

The pricing varies according to which tier you are on. For Business Basic, the pricing is okay, however, for Business Standard or Premium, it's a little bit expensive.

Our company purchases licenses on a yearly basis.

What other advice do I have?

We're customers and end-users.

We are using the latest version of the product. I cannot speak to the exact version number, however, we are using the Business Standard option.

I would recommend the solution. It's worth trying. 

I'd rate the solution at an eight out of ten. we've mostly been happy with its capabilities. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1026111 - PeerSpot reviewer
IT Security Manager at a retailer with 10,001+ employees
Real User
Easy to collaborate, simple to manage tasks, but more user interface customization needed
Pros and Cons
  • "It provides a single place to manage all of your tasks. It is easier to collaborate within our team or outside of them."
  • "The solution could improve by providing more customization for the user interface."

What is our primary use case?

Microsoft 365 Business is great for collaboration within the company, or between our companies.

What is most valuable?

It provides a single place to manage all of your tasks. It is easier to collaborate within our team or outside of them.

What needs improvement?

The solution could improve by providing more customization for the user interface.

For how long have I used the solution?

I have been using Microsoft 365 Business for approximately two years.

What do I think about the stability of the solution?

The solution is stable.

What do I think about the scalability of the solution?

Microsoft 365 Business is a scalable solution.

We have approximately 50,000 users in my organization using this solution.

How are customer service and technical support?

I did not need to connect support, I did not have any problems.

What other advice do I have?

I would recommend this solution.

I rate Microsoft 365 Business a seven out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1505082 - PeerSpot reviewer
Assistant Manager System at a financial services firm with 10,001+ employees
Real User
Stable and reliable with the potential to scale
Pros and Cons
  • "The stability and reliability are great."
  • "There are sometimes problems with incompatibility issues with other types of software."

What is our primary use case?

The solution is primarily used for a variety of tasks, from meetings and documents to file sharing. 

What is most valuable?

The solution is very scalable.

The stability and reliability are great.

What needs improvement?

Sometimes, the solution can be more scalable. Sometimes the app crashes in between calls and sometimes it hangs.

There are other kinds of problems with incompatibility issues with other types of software. 

For how long have I used the solution?

I've used the solution for five years. It's been a while. 

What do I think about the stability of the solution?

The solution is very stable and reliable. There are no bugs or glitches. However, we have had issues with it crashing and hanging in some cases, however, that might have to do with its general scalability.

What do I think about the scalability of the solution?

The solution is typically very scalable. It's a cloud-based solution. Therefore, it can be scaled to any number of employees. However, we have had issues with it hanging or crashing, and we're not sure if this is based on the scaling or not. 

We have hundreds of thousands of people in our organization. Pretty much everyone uses it. 

How are customer service and technical support?

I have never asked for any tech support, as we have our internal support team for Office 365, then most of the time, they are able to resolve anything. If they are not able to resolve it, we are not aware of that.

Which solution did I use previously and why did I switch?

We have used some Google applications and other conferencing platforms, such as Skype.

How was the initial setup?

I'm not really aware of the installation process, as we are at the end-user side, however, the services of the cloud are separate in the way that it is installed. We get our client software installed in our office machine, and therefore, we are not aware of the installation part as well. It's just on the machines and ready to go for us. 

What's my experience with pricing, setup cost, and licensing?

The company purchases bulk licenses. However, I'm not sure how much they are. I don't deal with buying or negotiating the pricing. 

What other advice do I have?

I'm a customer and I use it for business purposes. 

We are always on the latest version of the solution, as we are on the cloud, which is continuously and automatically updated. 

I'd rate the solution at an eight out of ten.

I'd recommend the solution to other companies, and most organizations are already using it. However, it depends upon the company, and how the security policy is, and whether they want to use a public cloud-based solution or not.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Business owner at Boers PR + Marketing
Real User
Excellent for collaborative and team work; document sharing is a valuable feature
Pros and Cons
  • "Ease of collaboration and sharing documents."
  • "It requires logging out and in again when working for different companies."

What is our primary use case?

Our main use of 365 is for collaboration between teams that are not working from the same space and might be spread all over the world. I'm a business owner and customer of Microsoft. 

What is most valuable?

I like the ease of collaboration and the ability to share documents. These days it's essential that people have the tools to really sync up and work together. It's a perfect fit.

What needs improvement?

One thing that could be improved is the need to log out and log in again if you need to enter a different work space. It's quite inconvenient and seems to be a problem from the access directory because the different roles can't be separated. I work as a user community liaison and receive many invitations from different workspaces. It's quite frustrating and definitely something that could be improved. 

What do I think about the stability of the solution?

The solution is stable. 

How was the initial setup?

It doesn't really require installation because it's on the cloud. We have around 40,000 people in our user group and they all use it. 

What's my experience with pricing, setup cost, and licensing?

There is an annual license fee. It could be cheaper but it's a fair price. 

What other advice do I have?

I rate this solution an eight out of 10. 

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1539126 - PeerSpot reviewer
Forensic Technology Manager at a financial services firm with 5,001-10,000 employees
Real User
Top 5
Cloud-based, feature-rich, and stable
Pros and Cons
  • "I like the ease of use."
  • "They need more tutorial training about using the advanced features."

What is our primary use case?

This solution is used for business. You can type letters and spreadsheets, you also use it for emails using Outlook.

What is most valuable?

I like the ease of use.

It's very stable and feature-rich. I can't see that it needs a lot of development.

What needs improvement?

They need more tutorial training about using the advanced features. It would be helpful.

For how long have I used the solution?

I have been using Microsoft 365 Business for six months.

We are using the latest version.

What do I think about the stability of the solution?

It's a stable product.

What do I think about the scalability of the solution?

This is an area that I have not explored, but it seems to be scalable.

We have between 100 and 200 users who are using this solution.

We plan to continue using this solution.

How are customer service and technical support?

We have not contacted technical support. We have not needed technical support.

Which solution did I use previously and why did I switch?

We had not used any other solution previously.

How was the initial setup?

There is no installation, it's on the cloud.

What's my experience with pricing, setup cost, and licensing?

The license is billed on a yearly basis.

I am not aware of the cost, but it is definitely not cheap.

What other advice do I have?

It's come a long way in terms of evolution.

I would rate Microsoft 365 Business an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Download our free Microsoft 365 Business Report and get advice and tips from experienced pros sharing their opinions.
Updated: May 2025
Buyer's Guide
Download our free Microsoft 365 Business Report and get advice and tips from experienced pros sharing their opinions.