Microsoft 365 Business can be used for many purposes. For example, Outlook for emails.
Senior System Administrator at Debre Markos University
High performance, simple to install, and easy to use
Pros and Cons
- "The most valuable features have been the performance and ease of use."
- "The most valuable features have been the performance and ease of use."
- "Microsoft 365 Business could improve by being more secure."
- "Microsoft 365 Business could improve by being more secure."
What is our primary use case?
What is most valuable?
The most valuable features have been the performance and ease of use.
What needs improvement?
Microsoft 365 Business could improve by being more secure.
For how long have I used the solution?
I have been using Microsoft 365 Business for approximately three years.
Buyer's Guide
Microsoft 365 Business
March 2026
Learn what your peers think about Microsoft 365 Business. Get advice and tips from experienced pros sharing their opinions. Updated: March 2026.
885,264 professionals have used our research since 2012.
What do I think about the scalability of the solution?
We have approximately 3,000 people using this solution.
How was the initial setup?
The solution is easy to install.
What's my experience with pricing, setup cost, and licensing?
There is a monthly subscription for the use of this solution.
What other advice do I have?
I would recommend this solution to others.
I rate Microsoft 365 Business a ten out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Global Head - Datacenters, Cloud and IT Core Services at a logistics company with 10,001+ employees
Secure, user-friendly, stable, and has good support
Pros and Cons
- "It is easy to use."
- "I have not had any issues when using Microsoft 365 Business; I am very comfortable using this solution, it is easy to use, I have not been faced with any security issues, the security has been good, the features work well, and it is user-friendly."
- "From my experience, I would like to have a very clear way to distinguish between the billing plans and what is offered for the corporation and for personal usage."
- "From my experience, I would like to have a very clear way to distinguish between the billing plans and what is offered for the corporation and for personal usage."
What is our primary use case?
I use Microsoft 365 business for email. We use Outlook.
What is most valuable?
I have not had any issues when using Microsoft 365 Business.
I am very comfortable using this solution.
It is easy to use.
I have not been faced with any security issues. The security has been good.
The features work well.
It is user-friendly.
What needs improvement?
From my experience, I would like to have a very clear way to distinguish between the billing plans and what is offered for the corporation and for personal usage.
For how long have I used the solution?
I have been using Microsoft 365 Business for a few months.
We are using the latest version.
What do I think about the stability of the solution?
There are no issues with the stability of this solution.
What do I think about the scalability of the solution?
It's a scalable product.
How are customer service and technical support?
Technical support is fantastic.
How was the initial setup?
It was already installed. I was not involved in the installation.
What's my experience with pricing, setup cost, and licensing?
I am not aware of the pricing.
What other advice do I have?
I would recommend this solution to others.
I would rate Microsoft 365 Business a nine out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Microsoft 365 Business
March 2026
Learn what your peers think about Microsoft 365 Business. Get advice and tips from experienced pros sharing their opinions. Updated: March 2026.
885,264 professionals have used our research since 2012.
PMO at a consultancy with 10,001+ employees
Intuitive, easy to use, and simple to setup
Pros and Cons
- "The initial setup is easy to implement and deploy."
- "The solution is really very easy to use."
- "There are a lot of modules, for example, between Teams and SharePoint, that could be more transparent."
- "There are a lot of modules, for example, between Teams and SharePoint, that could be more transparent."
What is our primary use case?
I use a variety of different applications within the solution. For example, I use Outlook, Teams, and SharePoint.
What is most valuable?
The solution is really very easy to use. You don't need any real training to know how to use it. It's intuitive and what you don't know, you can search everything yourself.
If you have a little bit of experience in older versions, you can easily catch up. The user interface is great.
The initial setup is easy to implement and deploy.
The pricing seems to be reasonable.
What needs improvement?
There are a lot of modules, for example, between Teams and SharePoint, that could be more transparent. Many users aren't too sure of the difference between many Microsoft tools or how to use them together.
While the many tools on offer come as one package, the manager who deployed everything doesn't really know the differences or how to use each individual app correctly. This requires an internet search for demos that can lay out how best to use, for example, Sharepoint, or Teams.
There needs to be more documentation to make the usage clear. We need more transparency on things like in which conditions we can use Teams and how we can connect that app with Sharepoint, and things like that.
It's difficult, sometimes, when we deal with other teams or organizations that aren't using Microsoft Teams. When they don't have the same systems, it makes it difficult to communicate with everyone.
For how long have I used the solution?
I started using the solution six years ago. I've used it for a while. That said, my most recent company, deployed the solution two years ago.
What do I think about the scalability of the solution?
We have about 9,000 users on the solution currently.
How are customer service and technical support?
I cannot speak to how helpful or responsive Microsoft technical support is. I don't deal with them directly. We have support within our company that is dedicated to problem-solving. When we have any problems, we have communication lines within our company. I don't know how they communicate with Microsoft when they need to.
Which solution did I use previously and why did I switch?
We didn't previously use a different solution. We've always used Microsoft.
How was the initial setup?
The solution is pretty easy to install. We have an operations team that can handle it. My understanding is that the actual implementation and deployment did not take very long at all.
What about the implementation team?
We were able to handle it via our own internal teams. We didn't need an integrator or consultant.
What's my experience with pricing, setup cost, and licensing?
I can't speak to the exact cost of the solution, however, the pricing seems to be fine.
What other advice do I have?
We're customers and end-users.
I'd rate the solution at a seven out of ten.
I would recommend the solution to other users and organizations. We've been pretty happy with its capabilities.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Test Automation Lead at a financial services firm with 10,001+ employees
Stable with good communication features and good scalability
Pros and Cons
- "The solution has a lot of great useful features for communication."
- "The solution has a lot of great useful features for communication."
- "The enterprise version should only contain enterprise features and not other items that aren't business-related items."
- "The solution could be more streamlined. The enterprise version should only contain enterprise features and not other items that aren't business-related items."
What is our primary use case?
We primarily use the product for a variety of work processes. I use it for my daily communication. We use the chat functionality, doing video calls, and other Microsoft-related things.
What is most valuable?
It is a stable solution so far.
The solution is scalable.
The solution has a lot of great useful features for communication.
What needs improvement?
The solution could be more streamlined. The enterprise version should only contain enterprise features and not other items that aren't business-related items.
For how long have I used the solution?
I've used the solution for a few years. I've used the solution for as long as I've worked with the company I'm at now. It's been a while.
What do I think about the stability of the solution?
We have found the solution to be stable. There are no bugs or glitches. The performance is good. We don't worry about it crashing or freezing.
What do I think about the scalability of the solution?
The solution has been scalable so far. We have no problems expanding it.
I'm not sure how many actual users are in our organization.
How are customer service and technical support?
I haven't contacted technical support. I cannot speak to how helpful or responsive they are.
How was the initial setup?
I was not personally involved in the setup process. I cannot speak to how easy or difficult the implementation would have been. I am unsure of if it was difficult, or easy, for example.
What's my experience with pricing, setup cost, and licensing?
I have not handled anything related to costs.
I don't handle the licensing aspect of the solution. Therefore, I cannot speak to how much the company pays in order to use the product.
What other advice do I have?
My understanding is that we are using the cloud deployment model, or maybe a hybrid. Some parts are cloud, some parts are local.
We're using the latest version of the solution at this time. However, I cannot speak to the exact version number.
I'd rate the solution at an eight out of ten. We have been happy with how it works in general.
I would recommend this solution to other users and companies.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Senior Manager, Information Technology at a university with 201-500 employees
Easy to use, quick to deploy, and offers good scalability
Pros and Cons
- "The pricing is reasonable."
- "We are very happy with the solution and its capabilities."
- "If they offered more integration capabilities, that would be ideal."
- "If they offered more integration capabilities, that would be ideal."
What is our primary use case?
We primarily use it on a daily basis for business processes. We use Microsoft Outlook quite a bit.
What is most valuable?
The solution is easy to use.
The product is quite stable.
We have found the solution to be scalable.
The pricing is reasonable.
The solution is quick to deploy and easy to implement.
Technical support has always been helpful.
You don' need to run through too much training. Everyone knows how to use Microsoft 365 for the most part.
What needs improvement?
There is no better solution than 365. I cannot recall coming across any aspect that is lacking.
If they offered more integration capabilities, that would be ideal.
For how long have I used the solution?
We have used the solution for a very long time. It's likely been more than ten years at this point. It's been a while.
What do I think about the stability of the solution?
The solution is stable and reliable. There are no bugs or glitches. It doesn't crash or freeze. the performance is great.
What do I think about the scalability of the solution?
The scalability is very good. If a company needs to expand it, it can do so. it's not a problem.
We have about 1,000 people in our organization that use the solution.
How are customer service and technical support?
Technical support is very good. They are helpful and responsive. We are satisfied with the level of service that they have provided to us. Technical support has been very friendly.
How was the initial setup?
The initial setup is not overly difficult for us. We found it very simple and straightforward.
The deployment is very fast. It takes a maximum of 30 minutes or so.
What about the implementation team?
We handled the initial setup by ourselves. We didn't need any assistance from any integrators or consultants.
What's my experience with pricing, setup cost, and licensing?
The pricing is very reasonable. It's not overly expensive.
What other advice do I have?
I am a customer and an end-user.
As a cloud-based solution, we are always on the most recent version. It's automatically updated.
I would rate the solution at a ten out of ten. We are very happy with the solution and its capabilities.
I would recommend the product to other users and organizations.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Executive Vice President, Product & Innovations at HGC Global Communications Limited
Scalable with good email features and good stability
Pros and Cons
- "The solution has been very stable."
- "The solution is very stable."
- "If Microsoft could offer more support, that would be ideal."
- "Microsoft needs to offer better technical support. We are not fully satisfied with the level of service we get."
What is most valuable?
The solution is useful as it offers us the Office Suite and email features. For meetings, it's also useful to have access to Microsoft Teams.
The solution has been very stable.
The scalability is quite good.
What needs improvement?
The initial setup can be a bit complex. There are some advanced features or features not very easy to use. They may be more suited for people who have some IT knowledge.
If Microsoft could offer more support, that would be ideal.
The solution could offer better email security or spam control and anti-phishing features.
For how long have I used the solution?
I've been using the solution for around two years. It hasn't been too long.
What do I think about the stability of the solution?
The solution is very stable. There are no bugs or glitches. It doesn't crash or freeze. It's very reliable. The performance is good.
What do I think about the scalability of the solution?
We have found that the solution can scale. If a company needs to expand it, it can do so. It's easy.
Currently, we have about 500 people using it in our organization.
How are customer service and technical support?
Microsoft needs to offer better technical support. We are not fully satisfied with the level of service we get.
Which solution did I use previously and why did I switch?
We did not previously work with anything similar.
How was the initial setup?
Our IT department handles any implementation.
What's my experience with pricing, setup cost, and licensing?
The pricing varies according to which tier you are on. For Business Basic, the pricing is okay, however, for Business Standard or Premium, it's a little bit expensive.
Our company purchases licenses on a yearly basis.
What other advice do I have?
We're customers and end-users.
We are using the latest version of the product. I cannot speak to the exact version number, however, we are using the Business Standard option.
I would recommend the solution. It's worth trying.
I'd rate the solution at an eight out of ten. we've mostly been happy with its capabilities.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Head Cyber Security at a retailer with 10,001+ employees
Flexible, easy to use, and responsive technical support
Pros and Cons
- "The solution is easy to use and flexible."
- "The solution is easy to use and flexible."
- "The solution could improve by allowing more integration."
- "The solution could improve by allowing more integration."
What is our primary use case?
We use Microsoft 365 Business mostly for email, collaboration, documents, and Teams.
What is most valuable?
The solution is easy to use and flexible.
What needs improvement?
The solution could improve by allowing more integration.
For how long have I used the solution?
I have been using Microsoft 365 Business for approximately two years.
What do I think about the stability of the solution?
The solution is stable.
What do I think about the scalability of the solution?
I have found Microsoft 365 Business to be scalable.
We have approximately 5,000 users using this solution.
How are customer service and technical support?
I have used technical support and my experience was good, they were very responsive.
How was the initial setup?
The solution is on the cloud making the installation simple.
What about the implementation team?
We have outsourced the maintenance and management of the solution.
What other advice do I have?
I rate Microsoft 365 Business an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Manager Software Development at a financial services firm with 10,001+ employees
OneDrive is a great feature and can be extracted where necessary; lacks some basic features
Pros and Cons
- "OneDrive feature is great."
- "The most valuable feature is OneDrive."
- "Lacks some additional features."
- "I'd like to see some extra basic features included in the package."
What is our primary use case?
We mainly use the solution for business communication, particularly the Teams feature. We're customers of Microsoft and I'm a manager of software development.
What is most valuable?
The most valuable feature is OneDrive. It does everything in the one place and then you can use it to extract anywhere.
What needs improvement?
I'd like to see some extra basic features included in the package.
For how long have I used the solution?
I've been using this solution for a couple of years.
What do I think about the stability of the solution?
The solution is stable.
What other advice do I have?
I rate the solution seven out of 10.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Download our free Microsoft 365 Business Report and get advice and tips from experienced pros
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Updated: March 2026
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