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reviewer1567812 - PeerSpot reviewer
Senior Manager, Information Technology at a university with 201-500 employees
Real User
Easy to use, quick to deploy, and offers good scalability
Pros and Cons
  • "The pricing is reasonable."
  • "If they offered more integration capabilities, that would be ideal."

What is our primary use case?

We primarily use it on a daily basis for business processes. We use Microsoft Outlook quite a bit. 

What is most valuable?

The solution is easy to use.

The product is quite stable.

We have found the solution to be scalable. 

The pricing is reasonable. 

The solution is quick to deploy and easy to implement.

Technical support has always been helpful.

You don' need to run through too much training. Everyone knows how to use Microsoft 365 for the most part.

What needs improvement?

There is no better solution than 365. I cannot recall coming across any aspect that is lacking. 

If they offered more integration capabilities, that would be ideal. 

For how long have I used the solution?

We have used the solution for a very long time. It's likely been more than ten years at this point. It's been a while.

Buyer's Guide
Microsoft 365 Business
June 2025
Learn what your peers think about Microsoft 365 Business. Get advice and tips from experienced pros sharing their opinions. Updated: June 2025.
861,524 professionals have used our research since 2012.

What do I think about the stability of the solution?

The solution is stable and reliable. There are no bugs or glitches. It doesn't crash or freeze. the performance is great. 

What do I think about the scalability of the solution?

The scalability is very good. If a company needs to expand it, it can do so. it's not a problem.

We have about 1,000 people in our organization that use the solution.

How are customer service and support?

Technical support is very good. They are helpful and responsive. We are satisfied with the level of service that they have provided to us. Technical support has been very friendly.

How was the initial setup?

The initial setup is not overly difficult for us. We found it very simple and straightforward. 

The deployment is very fast. It takes a maximum of 30 minutes or so.

What about the implementation team?

We handled the initial setup by ourselves. We didn't need any assistance from any integrators or consultants. 

What's my experience with pricing, setup cost, and licensing?

The pricing is very reasonable. It's not overly expensive. 

What other advice do I have?

I am a customer and an end-user.

As a cloud-based solution, we are always on the most recent version. It's automatically updated. 

I would rate the solution at a ten out of ten. We are very happy with the solution and its capabilities.

I would recommend the product to other users and organizations. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
it_user1456230 - PeerSpot reviewer
Head Cyber Security at a retailer with 10,001+ employees
Real User
Flexible, easy to use, and responsive technical support
Pros and Cons
  • "The solution is easy to use and flexible."
  • "The solution could improve by allowing more integration."

What is our primary use case?

We use Microsoft 365 Business mostly for email, collaboration, documents, and Teams.

What is most valuable?

The solution is easy to use and flexible. 

What needs improvement?

The solution could improve by allowing more integration.

For how long have I used the solution?

I have been using Microsoft 365 Business for approximately two years.

What do I think about the stability of the solution?

The solution is stable.

What do I think about the scalability of the solution?

I have found Microsoft 365 Business to be scalable.

We have approximately 5,000 users using this solution.

How are customer service and technical support?

I have used technical support and my experience was good, they were very responsive.

How was the initial setup?

The solution is on the cloud making the installation simple.

What about the implementation team?

We have outsourced the maintenance and management of the solution.

What other advice do I have?

I rate Microsoft 365 Business an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Microsoft 365 Business
June 2025
Learn what your peers think about Microsoft 365 Business. Get advice and tips from experienced pros sharing their opinions. Updated: June 2025.
861,524 professionals have used our research since 2012.
reviewer1649466 - PeerSpot reviewer
Manager Software Development at a financial services firm with 10,001+ employees
Real User
OneDrive is a great feature and can be extracted where necessary; lacks some basic features
Pros and Cons
  • "OneDrive feature is great."
  • "Lacks some additional features."

What is our primary use case?

We mainly use the solution for business communication, particularly the Teams feature. We're customers of Microsoft and I'm a manager of software development.

What is most valuable?

The most valuable feature is OneDrive. It does everything in the one place and then you can use it to extract anywhere.

What needs improvement?

I'd like to see some extra basic features included in the package. 

For how long have I used the solution?

I've been using this solution for a couple of years.

What do I think about the stability of the solution?

The solution is stable. 

What other advice do I have?

I rate the solution seven out of 10. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1642836 - PeerSpot reviewer
Consulting Director at a consultancy with 51-200 employees
Real User
Good interaction between different products, but the cloud version and the desktop version should have the same experience
Pros and Cons
  • "The interaction between different products is most valuable. I use Excel, Mail, Teams, and PowerPoint, not really much else."
  • "Sometimes, it tries to be a little bit too clever in preempting things that you want to do. The settings can be pretty complicated. It has the desktop version and the cloud version. You can have settings in the cloud version that are impacting your desktop version, but you don't know because you can't see the settings like rules and other things. So, they need to think about the experience. It should be the same if you log in to the cloud or if you log in via desktop."

How has it helped my organization?

Some of the interactive stuff that is available on Teams has been useful during the pandemic.

What is most valuable?

The interaction between different products is most valuable. I use Excel, Mail, Teams, and PowerPoint, not really much else. 

What needs improvement?

Sometimes, it tries to be a little bit too clever in preempting things that you want to do. The settings can be pretty complicated. It has the desktop version and the cloud version. You can have settings in the cloud version that are impacting your desktop version, but you don't know because you can't see the settings like rules and other things. So, they need to think about the experience. It should be the same if you log in to the cloud or if you log in via desktop.

For how long have I used the solution?

I've used Microsoft products for the last 20 years. I don't know for how long have we been on the current version. The upgrades are all centralized in the companies that I've worked for.

How are customer service and technical support?

I have contacted support, and it depends on who you get. I've had experiences where it took quite some time to get to the problem, but I've also had some really good experiences.

How was the initial setup?

It was quite straightforward.

What other advice do I have?

I would rate Microsoft 365 Business a seven out of 10.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Product Manager at a tech services company with 51-200 employees
Real User
Good functionality, with little to no maintenance required but it doesn't transfer well with Google Docs
Pros and Cons
  • "It works as expected."
  • "As an example, there isn't a clean transfer to a Google Doc outside of hosting it as a .docx file."

What is our primary use case?

I work with Microsoft Word, PowerPoint, and Excel as well.

I use Microsoft 365 Business for content creation.

What is most valuable?

I like the base functionality. It works as expected. 

I'm not going to say I got wowed by it. It is something that has always been presented to me as the product to use. 

Over the years, I have become familiar with it and I feel comfortable using it.

What needs improvement?

As an example, there isn't a clean transfer to a Google Doc outside of hosting it as a .docx file. That seems to be the functionality that would probably have to be updated on a Google Docs side, and not necessarily Microsoft 365.

For how long have I used the solution?

I have been using this solution for several years. It's been since elementary school.

What do I think about the stability of the solution?

I haven't had any issues with the stability of Microsoft 365 Business. It has worked as expected without giving me any major issues.

What do I think about the scalability of the solution?

It's a scalable solution. 

Virtually everybody in the organization is using this solution. Outside of maybe a couple of people on the engineering team, only because they are not responsible for the content creation.

We have approximately 75 people in our organization who use this solution.

How are customer service and technical support?

I have not had to contact technical support. I haven't had any real issues. If anyone has any questions, they just ask me, but I am not the official administrator for the product.

How was the initial setup?

It pretty much just sits alone. We don' really require anyone to maintain this solution.

What's my experience with pricing, setup cost, and licensing?

I don't have any information on the pricing. I do not administer the license, that falls with the CFO.

What other advice do I have?

You know exactly what you are going to get whenever you use it. It won't necessarily wow you but it gets you from point A to point B, and that is what is important.

I would rate Microsoft 365 Business a seven out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1642500 - PeerSpot reviewer
Engineer at a manufacturing company with 10,001+ employees
Real User
Leaderboard
Highly scalable, easy to use, but stability could improve
Pros and Cons
  • "The most valuable feature is the ease of use."
  • "The solution is very large and PowerPoint and Word crash sometimes. The stability could improve."

What is our primary use case?

I primarily use Microsoft 365 Business for Outlook.

What is most valuable?

The most valuable feature is the ease of use.

For how long have I used the solution?

I have been using Microsoft 365 Business for approximately two years.

What do I think about the stability of the solution?

The solution is very large and PowerPoint and Word crash sometimes. The stability could improve.

What do I think about the scalability of the solution?

The solution is scalable.

We have approximately 1,000 users using this solution in my organization.

How was the initial setup?

The installation is straightforward.

What other advice do I have?

I would not recommend this solution to others.

I rate Microsoft 365 Business a seven out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1650894 - PeerSpot reviewer
Sr. Manager, Strategic Initiatives at a insurance company with 201-500 employees
Real User
Plenty of functionality, highly scalable, and good technical support
Pros and Cons
  • "The most valuable features I have found with Microsoft 365 Business are the functionality and the ability to utilize Excel to put together an in-depth analysis that could be shared."
  • "The Microsoft 365 Business suite could improve by adding additional template-type tools. For example, if you specifically are creating a fillable form, there are times where I did not find the right type of template that I was looking for."

What is our primary use case?

Everyone in my organization is using Microsoft 365 Business suite. We use Excel for lots of different functionalities, such as reporting. Teams, we utilize for meetings and collaboration, and to share documents within different individualized groups. Additionally, we use Word and PowerPoint.

How has it helped my organization?

Microsoft 365 Business is the standard requirement amongst organizations to have these tools in order to allow their employees to work efficiently.

What is most valuable?

The most valuable features I have found with Microsoft 365 Business are the functionality and the ability to utilize Excel to put together an in-depth analysis that could be shared.

What needs improvement?

The Microsoft 365 Business suite could improve by adding additional template-type tools. For example, if you specifically are creating a fillable form, there are times where I did not find the right type of template that I was looking for. 

In an upcoming release, they should add more user-friendly formatting-type tools within Word and Powerpoint. PowerPoint does a pretty good job of identifying spacing requirements and formatting, whereas Word does not do quite as well.

For how long have I used the solution?

I have been using Microsoft 365 Business for approximately five years.

What do I think about the stability of the solution?

The solution is stable.

What do I think about the scalability of the solution?

Microsoft 365 Business is highly scalable.

How are customer service and technical support?

The technical support from Microsoft has most of the time been good, they provide resources, support on the web, and have an overall beneficial support system.

What other advice do I have?

I rate Microsoft 365 Business an eight out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
it_user1461546 - PeerSpot reviewer
IT Manager at a insurance company with 51-200 employees
Real User
Simple, informative, easy to install, and has good support
Pros and Cons
  • "The adaptability is very easy."
  • "I would like to see more security features included."

What is our primary use case?

We use this solution for a number of reasons. We use it for email, antivirus, OneDrive, Teams, various planners, and Power BI.

We can use many features that are available on the cloud.

What is most valuable?

It's quite simple and informative.

The adaptability is very easy. It is connected to many other platforms which also makes it easier.

What needs improvement?

Security is an area that needs improvement. The advanced security would be at the ultimate operating system level with advanced security where you would not have to rely on third-party security.

I would like to see more security features included.

For how long have I used the solution?

We have been using Microsoft as a product for a number of years, and we have been using Microsoft 365 Business for three years.

We are using the latest version.

What do I think about the stability of the solution?

Microsoft 365 Business is a stable product.

What do I think about the scalability of the solution?

I don't have any issues with the scalability of this solution. We have approximately 180 people who are using it in our organization.

How are customer service and technical support?

We have contacted technical support. 

You have partner support and you have general region Microsoft support.

They have primary level support and anything more than that goes to Microsoft directly.

Which solution did I use previously and why did I switch?

Previously, we were using another solution, but Microsoft is easier and everything is synchronized.

How was the initial setup?

The installation is simple. You can manage it yourself. 

Migration can be done through a partner or a migration team. For example, if you have a standalone device or wanted to migrate from any other mail platform, it can be done. It can be done yourself.

Generally, the length of time it takes the migration depends on the size of the partition, the number of accounts you need to migrate, and how many systems need to be done.

What about the implementation team?

We completed the installation ourselves.

What's my experience with pricing, setup cost, and licensing?

It's a cloud-based subscription.

The licensing fee is paid yearly.

What other advice do I have?

I would definitely recommend this solution to others.

I would rate Microsoft 365 Business an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free Microsoft 365 Business Report and get advice and tips from experienced pros sharing their opinions.
Updated: June 2025
Buyer's Guide
Download our free Microsoft 365 Business Report and get advice and tips from experienced pros sharing their opinions.