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reviewer1567812 - PeerSpot reviewer
Senior Manager, Information Technology at a university with 201-500 employees
Real User
Aug 27, 2021
Easy to use, quick to deploy, and offers good scalability
Pros and Cons
  • "The pricing is reasonable."
  • "We are very happy with the solution and its capabilities."
  • "If they offered more integration capabilities, that would be ideal."

What is our primary use case?

We primarily use it on a daily basis for business processes. We use Microsoft Outlook quite a bit. 

What is most valuable?

The solution is easy to use.

The product is quite stable.

We have found the solution to be scalable. 

The pricing is reasonable. 

The solution is quick to deploy and easy to implement.

Technical support has always been helpful.

You don' need to run through too much training. Everyone knows how to use Microsoft 365 for the most part.

What needs improvement?

There is no better solution than 365. I cannot recall coming across any aspect that is lacking. 

If they offered more integration capabilities, that would be ideal. 

For how long have I used the solution?

We have used the solution for a very long time. It's likely been more than ten years at this point. It's been a while.

Buyer's Guide
Microsoft 365 Business
September 2026
Learn what your peers think about Microsoft 365 Business. Get advice and tips from experienced pros sharing their opinions. Updated: September 2026.
914,889 professionals have used our research since 2012.

What do I think about the stability of the solution?

The solution is stable and reliable. There are no bugs or glitches. It doesn't crash or freeze. the performance is great. 

What do I think about the scalability of the solution?

The scalability is very good. If a company needs to expand it, it can do so. it's not a problem.

We have about 1,000 people in our organization that use the solution.

How are customer service and support?

Technical support is very good. They are helpful and responsive. We are satisfied with the level of service that they have provided to us. Technical support has been very friendly.

How was the initial setup?

The initial setup is not overly difficult for us. We found it very simple and straightforward. 

The deployment is very fast. It takes a maximum of 30 minutes or so.

What about the implementation team?

We handled the initial setup by ourselves. We didn't need any assistance from any integrators or consultants. 

What's my experience with pricing, setup cost, and licensing?

The pricing is very reasonable. It's not overly expensive. 

What other advice do I have?

I am a customer and an end-user.

As a cloud-based solution, we are always on the most recent version. It's automatically updated. 

I would rate the solution at a ten out of ten. We are very happy with the solution and its capabilities.

I would recommend the product to other users and organizations. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
it_user1456230 - PeerSpot reviewer
Head Cyber Security at a retailer with 10,001+ employees
Real User
Aug 25, 2021
Flexible, easy to use, and responsive technical support
Pros and Cons
  • "The solution is easy to use and flexible."
  • "The solution could improve by allowing more integration."

What is our primary use case?

We use Microsoft 365 Business mostly for email, collaboration, documents, and Teams.

What is most valuable?

The solution is easy to use and flexible. 

What needs improvement?

The solution could improve by allowing more integration.

For how long have I used the solution?

I have been using Microsoft 365 Business for approximately two years.

What do I think about the stability of the solution?

The solution is stable.

What do I think about the scalability of the solution?

I have found Microsoft 365 Business to be scalable.

We have approximately 5,000 users using this solution.

How are customer service and technical support?

I have used technical support and my experience was good, they were very responsive.

How was the initial setup?

The solution is on the cloud making the installation simple.

What about the implementation team?

We have outsourced the maintenance and management of the solution.

What other advice do I have?

I rate Microsoft 365 Business an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Microsoft 365 Business
September 2026
Learn what your peers think about Microsoft 365 Business. Get advice and tips from experienced pros sharing their opinions. Updated: September 2026.
914,889 professionals have used our research since 2012.
reviewer1515015 - PeerSpot reviewer
General manager at a comms service provider with 501-1,000 employees
Real User
Aug 25, 2021
High performance, easy to use, and responsive technical support
Pros and Cons
  • "The solution is easy to use and has good performance."
  • "Microsoft 365 Business could improve by having better integration with other platforms."

What is our primary use case?

We use Microsoft 365 Business within my company for many purposes, such as documentation and Outlook for email.

What is most valuable?

The solution is easy to use and has good performance.

What needs improvement?

Microsoft 365 Business could improve by having better integration with other platforms.

For how long have I used the solution?

I have been using Microsoft 365 Business for approximately two months.

What do I think about the stability of the solution?

The stability could improve.

What do I think about the scalability of the solution?

The solution is scalable, we have approximately 5,000 users using this solution.

How are customer service and technical support?

I was satisfied with the technical support of the solution, they were able to answer my questions promptly.

How was the initial setup?

The installation is straightforward.

What about the implementation team?

We have one engineer that does the implementation and maintenance of the solution.

What other advice do I have?

I would recommend this solution to others.

I rate Microsoft 365 Business an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1642836 - PeerSpot reviewer
Consulting Director at a consultancy with 51-200 employees
Real User
Aug 24, 2021
Good interaction between different products, but the cloud version and the desktop version should have the same experience
Pros and Cons
  • "The interaction between different products is most valuable. I use Excel, Mail, Teams, and PowerPoint, not really much else."
  • "Sometimes, it tries to be a little bit too clever in preempting things that you want to do. The settings can be pretty complicated. It has the desktop version and the cloud version. You can have settings in the cloud version that are impacting your desktop version, but you don't know because you can't see the settings like rules and other things. So, they need to think about the experience. It should be the same if you log in to the cloud or if you log in via desktop."
  • "Sometimes, it tries to be a little bit too clever in preempting things that you want to do. The settings can be pretty complicated."

How has it helped my organization?

Some of the interactive stuff that is available on Teams has been useful during the pandemic.

What is most valuable?

The interaction between different products is most valuable. I use Excel, Mail, Teams, and PowerPoint, not really much else. 

What needs improvement?

Sometimes, it tries to be a little bit too clever in preempting things that you want to do. The settings can be pretty complicated. It has the desktop version and the cloud version. You can have settings in the cloud version that are impacting your desktop version, but you don't know because you can't see the settings like rules and other things. So, they need to think about the experience. It should be the same if you log in to the cloud or if you log in via desktop.

For how long have I used the solution?

I've used Microsoft products for the last 20 years. I don't know for how long have we been on the current version. The upgrades are all centralized in the companies that I've worked for.

How are customer service and technical support?

I have contacted support, and it depends on who you get. I've had experiences where it took quite some time to get to the problem, but I've also had some really good experiences.

How was the initial setup?

It was quite straightforward.

What other advice do I have?

I would rate Microsoft 365 Business a seven out of 10.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Technology Solutions Head at a tech services company with 11-50 employees
Reseller
Top 5
Aug 22, 2021
Feature-rich, easy to use, stable, and is priced well
Pros and Cons
  • "There is a lot of documentation available that is easy to comprehend and follow."
  • "I am really very happy using this solution."
  • "I am responsible for handling the licenses and was not happy with the amount of time spent during the auditing process."

What is our primary use case?

We are cloud service providers for Microsoft. We offer it as a service to our customers and we are heavy users of Microsoft products.

We use this solution in our office for email and communication through SharePoint and Teams. We maximize the use of the forms that are also included in Office 365.

As the head of our technology solutions group, I use it also for tracking, and surveys within the team. I share the forms with the team and I am able to receive responses from the team. 

I had used Excel and Word for many years even before I started using this solution.

How has it helped my organization?

In the past, offices had to install their own Exchange, but with Office 365 we can enjoy the email that is bundled with it, which is Outlook. 

What is most valuable?

I enjoy using Teams, Outlook, the forms that are provided, and SharePoint because it connects all of us within the team.

We are able to share all of our worksheets, and the collaboration is valuable. This is what makes the Teams feature the part I enjoy the most in this solution.

The storage, cloud storage, and forms are very useful.

There is a lot of documentation available that is easy to comprehend and follow.

What needs improvement?

I have yet to explore all of what this solution offers. At this time, my focus is on learning more about Teams, especially the forms and the collaboration.

The area that consumes a lot of my time is auditing. I am responsible for handling the licenses and was not happy with the amount of time spent during the auditing process.

There is always room for improvement.

For how long have I used the solution?

I started with this company three years ago and that is when I started using Microsoft 365 Business.

What do I think about the stability of the solution?

Microsoft 365 Business is a stable product.

What do I think about the scalability of the solution?

I have not yet experienced expanding this solution. It provides me with enough resources and enough service. For now, scalability is not something that I am concerned with.

How are customer service and technical support?

We have not contacted the technical support of Microsoft. We have our own technical support team who can support us.

The last time that I had an issue, it was easily resolved by our team. They were able to resolve it easily.

Which solution did I use previously and why did I switch?

We also provide Hyper-V. We offer the operating system of Microsoft and bundle it when we offer servers for our customers.

I use solutions other than Microsoft 365 Business. I also use SQL, the Windows Server Operating System, and the CALs. I find that CALs is a bit more complicated but because there is a lot of support available, I am able to figure it out. When I ask for clarification and the correct sizing, they provide me with that.

More of us should be more aware of the usage of CALs and how it really works with the operating system.

How was the initial setup?

I was not involved in the initial setup as we have an in-house IT team who is responsible for the installation.

What's my experience with pricing, setup cost, and licensing?

I find the pricing of Microsoft 365 Business to be reasonable. With the other products such as SQL database, they are expensive.

There is a free license with Microsoft, which is the SQL Express. But it would be better if they could improve, or make adjustments to have higher limitations.

The Express is limited based on the capacity of the memory and processor. If my requirements go beyond those limitations then I have to go to the standard edition, which is very expensive.

I would like to see adjustments made to the limitations in SQL Express. It would be very helpful.

What other advice do I have?

I am really very happy using this solution. I am comfortable using it and have asked my team to offer this solution and I have included it as a part of our portfolio.

I encourage my team to offer this solution to some of our customers who are not yet with Office 365.

We have our own management portal and we are partners with Microsoft.

I would definitely recommend this solution to anyone who is not yet using it.

I would rate Microsoft 365 Business a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. reseller
PeerSpot user
reviewer1642500 - PeerSpot reviewer
Engineer at a manufacturing company with 10,001+ employees
Real User
Leaderboard
Aug 21, 2021
Highly scalable, easy to use, but stability could improve
Pros and Cons
  • "The most valuable feature is the ease of use."
  • "The solution is very large and PowerPoint and Word crash sometimes. The stability could improve."

What is our primary use case?

I primarily use Microsoft 365 Business for Outlook.

What is most valuable?

The most valuable feature is the ease of use.

For how long have I used the solution?

I have been using Microsoft 365 Business for approximately two years.

What do I think about the stability of the solution?

The solution is very large and PowerPoint and Word crash sometimes. The stability could improve.

What do I think about the scalability of the solution?

The solution is scalable.

We have approximately 1,000 users using this solution in my organization.

How was the initial setup?

The installation is straightforward.

What other advice do I have?

I would not recommend this solution to others.

I rate Microsoft 365 Business a seven out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
it_user1461546 - PeerSpot reviewer
IT Manager at a insurance company with 51-200 employees
Real User
Aug 16, 2021
Simple, informative, easy to install, and has good support
Pros and Cons
  • "The adaptability is very easy."
  • "Previously, we were using another solution, but Microsoft is easier and everything is synchronized."
  • "Security is an area that needs improvement. I would like to see more security features included."

What is our primary use case?

We use this solution for a number of reasons. We use it for email, antivirus, OneDrive, Teams, various planners, and Power BI.

We can use many features that are available on the cloud.

What is most valuable?

It's quite simple and informative.

The adaptability is very easy. It is connected to many other platforms which also makes it easier.

What needs improvement?

Security is an area that needs improvement. The advanced security would be at the ultimate operating system level with advanced security where you would not have to rely on third-party security.

I would like to see more security features included.

For how long have I used the solution?

We have been using Microsoft as a product for a number of years, and we have been using Microsoft 365 Business for three years.

We are using the latest version.

What do I think about the stability of the solution?

Microsoft 365 Business is a stable product.

What do I think about the scalability of the solution?

I don't have any issues with the scalability of this solution. We have approximately 180 people who are using it in our organization.

How are customer service and technical support?

We have contacted technical support. 

You have partner support and you have general region Microsoft support.

They have primary level support and anything more than that goes to Microsoft directly.

Which solution did I use previously and why did I switch?

Previously, we were using another solution, but Microsoft is easier and everything is synchronized.

How was the initial setup?

The installation is simple. You can manage it yourself. 

Migration can be done through a partner or a migration team. For example, if you have a standalone device or wanted to migrate from any other mail platform, it can be done. It can be done yourself.

Generally, the length of time it takes the migration depends on the size of the partition, the number of accounts you need to migrate, and how many systems need to be done.

What about the implementation team?

We completed the installation ourselves.

What's my experience with pricing, setup cost, and licensing?

It's a cloud-based subscription.

The licensing fee is paid yearly.

What other advice do I have?

I would definitely recommend this solution to others.

I would rate Microsoft 365 Business an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1643298 - PeerSpot reviewer
Quality and Regulatory Affairs Manager at a non-profit with 1-10 employees
Real User
Aug 14, 2021
User friendly, compatible most devices, and easy to use
Pros and Cons
  • "Microsoft 365 Business is user-friendly, easy to use, compatible with different devices, such as laptops and phones, and helps me get my job done."
  • "We are in a medical device space and most of the time we use Microsoft Excel for tracking a lot of information. In certain specific industries, such as aerospace and medical, from the FDA or other regulatory points of view, the solution has to be validated. It would be great if that validation document is provided by Microsoft 365 Business."

What is our primary use case?

We use Microsoft 365 Business at my company for many uses, such as document management.

What is most valuable?

Microsoft 365 Business is user-friendly, easy to use, compatible with different devices, such as laptops and phones, and helps me get my job done.

What needs improvement?

We are in a medical device space and most of the time we use Microsoft Excel for tracking a lot of information. In certain specific industries, such as aerospace and medical, from the FDA or other regulatory points of view, the solution has to be validated. It would be great if that validation document is provided by Microsoft 365 Business.

For how long have I used the solution?

I have been using Microsoft 365 Business for approximately four years.

What do I think about the stability of the solution?

There are times when I have many documents open and then Microsoft 365 Business crashes. However, I do not think it is a Microsoft issue, it is because too many things are operating at the same time.

What other advice do I have?

I rate Microsoft 365 Business a ten out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1026111 - PeerSpot reviewer
IT Security Manager at a retailer with 10,001+ employees
Real User
Aug 13, 2021
Easy to collaborate, simple to manage tasks, but more user interface customization needed
Pros and Cons
  • "It provides a single place to manage all of your tasks, and it is easier to collaborate within our team or outside of them."
  • "The solution could improve by providing more customization for the user interface."

What is our primary use case?

Microsoft 365 Business is great for collaboration within the company, or between our companies.

What is most valuable?

It provides a single place to manage all of your tasks. It is easier to collaborate within our team or outside of them.

What needs improvement?

The solution could improve by providing more customization for the user interface.

For how long have I used the solution?

I have been using Microsoft 365 Business for approximately two years.

What do I think about the stability of the solution?

The solution is stable.

What do I think about the scalability of the solution?

Microsoft 365 Business is a scalable solution.

We have approximately 50,000 users in my organization using this solution.

How are customer service and technical support?

I did not need to connect support, I did not have any problems.

What other advice do I have?

I would recommend this solution.

I rate Microsoft 365 Business a seven out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
it_user1646865 - PeerSpot reviewer
ICT Consultant at a tech services company with 11-50 employees
Real User
Aug 11, 2021
Good performance, user-friendly, and suitable for every organization
Pros and Cons
  • "It is easy to use and user-friendly. Its performance is also good."
  • "It is good and suitable for every organization."
  • "Their support should be improved. They should pick the right people who are capable of resolving technical issues."

What is our primary use case?

We use it for many things such as productivity, collaboration, document management system, and apps development. They have a suite of applications.

What is most valuable?

It is easy to use and user-friendly. Its performance is also good.

What needs improvement?

Their support should be improved. They should pick the right people who are capable of resolving technical issues.

For how long have I used the solution?

I have been using this solution for four years.

What do I think about the stability of the solution?

It is stable.

What do I think about the scalability of the solution?

It is scalable. In my company, we have up to 60 user accounts.

How are customer service and technical support?

Their support should be improved. They should have people who understand what you want and are capable of resolving the issues.

How was the initial setup?

The installation depends on the person who is deploying. You must have the required skills. If you don't have, you should leverage people who have the required skill. It is not a Microsoft issue. They provide the tools and documentation for the installation.

It doesn't take much time. You get the domain name ready and prepare for the subscription or the plan that you want. Microsoft will activate it quickly for you.

What about the implementation team?

We did it ourselves.

What's my experience with pricing, setup cost, and licensing?

It is basically software as a service. So, you pay for the software subscription. The price is based on the plan you choose. You can also leverage the help of cloud service providers.

What other advice do I have?

I would recommend this solution to others. It is good and suitable for every organization. You have a complete suite that enables you to automate your business processes and be productive.

I would rate Microsoft 365 Business a 10 out of 10.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free Microsoft 365 Business Report and get advice and tips from experienced pros sharing their opinions.
Updated: September 2026
Buyer's Guide
Download our free Microsoft 365 Business Report and get advice and tips from experienced pros sharing their opinions.