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it_user1558746 - PeerSpot reviewer
Key account manager
Real User
May 28, 2021
Easy to use with a good interface and good stability
Pros and Cons
  • "The initial setup is very simple and straightforward."
  • "The stability is great, both on the PC and on mobile."
  • "They should offer better support for iOS devices and more regular updates for iOS, as it's working pretty well for Microsoft solutions and for Windows systems, yet it does not work quite as well for iOS."

What is our primary use case?

I primarily use the solution for Teams and other Microsoft applications.

We use it in the office for communication, security, file transfers, cloud access, and the company portal. All of its basic services are leveraged.

What is most valuable?

The solution is very simple to use.

The product has a pretty nice interface.

There is good support on offer.

The solution provides regular updates.

The initial setup is very simple and straightforward.

The stability is great, both on the PC and on mobile.

The scalability of the solution is very good.

We've found that the product works well on Apple products as well. there are no compatibility issues.

What needs improvement?

The solution could still use better integration with Apple infrastructure. They should offer better support for iOS devices and more regular updates for iOS, as it's working pretty well for Microsoft solutions and for Windows systems, yet it does not work quite as well for iOS. 

For how long have I used the solution?

I've been using the solution for a few years at this point. It has been quite a while.

Buyer's Guide
Microsoft 365 Business
June 2026
Learn what your peers think about Microsoft 365 Business. Get advice and tips from experienced pros sharing their opinions. Updated: June 2026.
902,588 professionals have used our research since 2012.

What do I think about the stability of the solution?

We've found the stability to be good. It's stable on both mobile and desktop versions. There are no bugs or glitches. It doesn't crash or freeze. It's reliable.

What do I think about the scalability of the solution?

The scalability is very good. It's great for companies that have 500 or more employees. We have around 1,000 users and it's been great. It can handle a lot of people. In my office alone there are about 150 users.

It is my understanding that we don't have plans to increase usage.

How are customer service and support?

The technical support is very good. they are helpful and responsive. We're quite satisfied with the level of support on offer. We also have staff on-site that can answer questions if we have any. Our IT team is very knowledgeable. They typically have been able to handle any questions we have and if they can't they can always go directly to Microsoft.

How was the initial setup?

The solution is very easy to install. It's not overly complex or difficult. A user shouldn't have any issues with the process.

That said, I did not personally deploy the product. I just use it. We have five people on staff that handle deployment and maintenance tasks. 

What's my experience with pricing, setup cost, and licensing?

The company provides the solution to me. I can't speak to the licensing or costs.

We do have an enterprise-level licensing agreement with Microsoft.

What other advice do I have?

I'm an end-user and a customer. I don't have a business relationship with Microsoft.

I'm using the latest version of the solution. I can't speak to the exact version number.

I'd recommend the solution to other users and organizations. A lot of other companies already use it. It's quite popular.

I'd rate the solution at an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Victor Arceo - PeerSpot reviewer
IT Operations Section Head at Toyota Motor Philippines Corporation
Real User
May 25, 2021
Allows our team to work together regardless of location
Pros and Cons
  • "I appreciate the mobility of this solution."
  • "We are very satisfied with the technical support."
  • "I suppose it could be more secure; every solution could be more secure."

What is our primary use case?

We mainly use this solution for video conferencing on Microsoft Teams. We also use SharePoint quite a bit — for email. 

Within our organization, there are roughly 1,350 employees using this solution. Currently, we have a team of four technical engineers that take care of all maintenance-related issues. 

What is most valuable?

I appreciate the mobility of this solution. We started using it due to the pandemic. Once COVID-19 hit, we began working from home. 

What needs improvement?

I suppose it could be more secure; every solution could be more secure.

For how long have I used the solution?

We just migrated over to Microsoft 365 Business last year. 

What do I think about the scalability of the solution?

This solution is very scalable. 

How are customer service and technical support?

We are very satisfied with the technical support. 

How was the initial setup?

The installation was very straightforward. All that was required was a one-time installation. It took roughly one month to get everyone up and running.

What about the implementation team?

We installed this solution on our own, although, Microsoft technical support helped. 

What's my experience with pricing, setup cost, and licensing?

The licenses could be cheaper. Right now, we're on a yearly subscription. 

What other advice do I have?

I would absolutely recommend this solution to others. Overall, on a scale from one to ten, I would give it a rating of nine. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Microsoft 365 Business
June 2026
Learn what your peers think about Microsoft 365 Business. Get advice and tips from experienced pros sharing their opinions. Updated: June 2026.
902,588 professionals have used our research since 2012.
Juan Jose Anaya - PeerSpot reviewer
Technical Manager at SAPEC
Real User
May 24, 2021
Flexible, highly scalable, and simple installation
Pros and Cons
  • "I think the flexibility of Teams very good."
  • "There should be less power consumption of the PC resources while using this solution. We have professional systems and Teams can run slow at times. We also need to restart Teams in the middle of the meetings sometimes, this could improve in a future release."

What is our primary use case?

We are using the solution mainly for Teams, SharePoint, and OneDrive. Additionally, we use Word, Excel, and PowerPoint.

What is most valuable?

I think the flexibility of Teams very good.

What needs improvement?

There should be less power consumption of the PC resources while using this solution. We have professional systems and Teams can run slow at times. We also need to restart Teams in the middle of the meetings sometimes, this could improve in a future release.

For how long have I used the solution?

I have been using the solution for three years.

What do I think about the stability of the solution?

The solution could be more stable.

What do I think about the scalability of the solution?

The solution is easy to scale. We have 15 people using the solution in our company and it is very easy to increase the number of licenses and users.

How was the initial setup?

The installation was very easy. The longest period of the installation was the migration of emails. The rest of the application can be deployed within two days.

What about the implementation team?

We did the implementation ourselves. We have 10 technical engineers that can deploy and do maintenance of the solution.

What's my experience with pricing, setup cost, and licensing?

There is a license for this solution and it is priced based on the users using it.

What other advice do I have?

I would recommend this solution to others.

I rate Microsoft 365 Business an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Information Systems Computer System Controller at a insurance company with 11-50 employees
Real User
May 23, 2021
Scalable, stable, and offers good performance
Pros and Cons
  • "The performance is good."
  • "The performance is good, the solution is stable, and the product is pretty scalable, so we have a lot of documents on the solution and wouldn't want to change to another product."
  • "The pricing and licensing format could be improved."

What is our primary use case?

It primarily allows us to run our organization. We use applications on is, such as Outlook, Word, and Excel.

What is most valuable?

The performance is good.

The solution is stable.

The product is pretty scalable.

We have a lot of documents, et cetera, on the solution and wouldn't want to change to another product.

What needs improvement?

The pricing and licensing format could be improved. 

For how long have I used the solution?

While we've used Microsoft for a while, we started using the solution for about two or so years at this point. It hasn't been that long.

What do I think about the stability of the solution?

The performance is good. It's stable. There aren't any bugs or glitches. It doesn't crash or freeze.

What do I think about the scalability of the solution?

We use the solution for all of our employees. We have around 1500 right now on the product.

We do plan to increase usage in the future.

It can scale. If a company wants to expand it, it can do so.

How are customer service and technical support?

While we haven't used the technical support specifically for this product, it's my understanding that it's the same as any Microsoft product in terms of quality and accessibility.

Which solution did I use previously and why did I switch?

We have used the solution for so long, we aren't even considering looking at another solution.

How was the initial setup?

The initial setup isn't overly difficult. The first time you do it, it's so so. However, a company shouldn't have too much trouble with the setup process. 

What's my experience with pricing, setup cost, and licensing?

We've gotten used to the pricing. 

We pay for the license by the user. However, it's not just the licenses we have to pay for.

What other advice do I have?

We're using the latest version of the solution so far. I can't speak to the exact version number.

I'd rate the solution at a seven out of ten.

I'd recommend the solution to other users and companies.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
System Administrator and DevOps Engineer at a tech services company with 10,001+ employees
Real User
May 22, 2021
Good security, scales well, and offers good integration capabilities
Pros and Cons
  • "The best thing about the product is the ecosystem of it, and as most of our users are using Windows and it's a product of Microsoft, we find we get amazing performance."
  • "The user interface could be a bit better."

What is our primary use case?

We primarily use the solution for its various applications, including Excel and Teams.

What is most valuable?

We like that it's a cloud-based solution that we can work with like a desktop application.

We really like it as a productivity tool. We get a lot of really great applications such as Excel, OneNote, Teams, and more. These types of tools are quite helpful to our day-to-day.

The best thing about the product is the ecosystem of it. As most of our users are using Windows and it's a product of Microsoft, we find we get amazing performance. 

The integration between the apps is great. It's awesome that it's so interconnected even between users to make sharing easy.

The solution scales well.

There's good security on offer.

We've found the product to be quite stable so far.

What needs improvement?

I haven't encountered any issues with the solution so far.

The user interface could be a bit better.

For how long have I used the solution?

I've been using the solution for about three to four months at this point. It hasn't been too long.

What do I think about the stability of the solution?

The stability has been very good. There are no bugs or glitches. It doesn't crash or freeze. it's reliable. The performance on offer is good.

What do I think about the scalability of the solution?

The scalability of the solution is good. If a company needs to expand it, it can do so with relative ease.

Everyone in our organization is using the product. That's around 13,000 users.

We may increase usage in the future.

How are customer service and technical support?

I haven't faced any issues that required a call to technical support. I can't speak to how helpful or responsive they are, having never dealt with them directly.

How was the initial setup?

I didn't handle the installation personally. It was managed by our IT team. As I didn't participate in the process, I can't speak to how easy or difficult it was, or what the deployment process entailed. I'm not sure how long it took.

It's my understanding that a single person can handle the deployment process.

What about the implementation team?

Our company has an IT team that can handle the process in-house. We do not need the assistance of an integrator or a consultant.

What's my experience with pricing, setup cost, and licensing?

There is a license that you need to purchase in order to use the product.

Which other solutions did I evaluate?

I've taken a look at Google Suite, which is very similar to Office 365. While Microsoft is a paid product, Google does offer some of its services for free, therefore, it might make for a good option for a startup, for example. Microsoft Office is a better product and it integrates more completely with companies that use a lot of Microsoft within their business. Google doesn't integrate.

What other advice do I have?

We are Microsoft customers and end-users.

The solution really does meet all of our requirements, and we've found that it's an improvement on just Outlook.

Overall, the product has been amazing. I would rate it at a ten out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Yogesh (Datamotive) - PeerSpot reviewer
Founder at a tech company with 11-50 employees
Real User
May 18, 2021
Easy to use, reliable, and scalable
Pros and Cons
  • "The solution has been easy to use and is very user-friendly."
  • "I have found that the billing model can definitely be improved. Currently, it is not very transparent."

What is our primary use case?

We are using the solution for email and communication channels.

What is most valuable?

The solution has been easy to use and is very user-friendly.

For how long have I used the solution?

I have been using the solution for approximately one year.

What do I think about the stability of the solution?

The solution has been stable in my experience.

What do I think about the scalability of the solution?

The scalability of the solution is good. There were 200 users using the solution in my company.

How was the initial setup?

The installation is straighforward.

What's my experience with pricing, setup cost, and licensing?

The price of the solution is costly but it is fair for what is offered. I have found that the billing model can definitely be improved. Currently, it is not very transparent. It is a big problem, especially in cloud-based models. 

What other advice do I have?

We plan to continue using the solution in the future and I recommend it to others.

I rate Microsoft 365 Business an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Technical Lead at FD
MSP
May 17, 2021
Easy to use, facilitates collaboration quickly, and helps improve teamwork
Pros and Cons
  • "The user interface is good and it is very easy to use."
  • "All of our work is stored on the cloud and it's easily shareable, which makes teamwork and collaboration very quick and easy."
  • "The integration with other platforms could be improved."

What is our primary use case?

We use this solution primarily for email communication. We also use it to write documentation.

How has it helped my organization?

Being linked with Microsoft 365 it's very helpful.

What is most valuable?

The user interface is good and it is very easy to use.

As it is a cloud-based deployment, we don't need to have any particular application on the computer, and we don't need to download it. This means that our data and our computers are safe.

All of our work is stored on the cloud and it's easily shareable. This makes teamwork and collaboration very quick and easy.

The security is good, which is why many organizations are using it.

What needs improvement?

The integration with other platforms could be improved.

What do I think about the stability of the solution?

This is a stable solution.

What do I think about the scalability of the solution?

This is a scalable product that is used across the organization. We have almost 1,000 users.

How are customer service and technical support?

We contact our internal support team for help, rather than speak with Microsoft directly.

What about the implementation team?

We have an in-house team that supports it.

What other advice do I have?

I would rate this solution a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Anteneh Asnake - PeerSpot reviewer
Modern Data Center and Cloud Engineer II at IE Network Solutions PLC
MSP
May 15, 2021
Easy to install and deploy with good scalability capability
Pros and Cons
  • "The support is good."
  • "We have been extremely satisfied with its capabilities."
  • "It would be ideal if the product offered more integration capabilities with non-Microsoft solutions."

What is our primary use case?

We primarily use the solution for its email capabilities. We also use it for the Microsoft Office applications.

What is most valuable?

The solution is very easy to use. You don't have to be overly technical. Any user can easily navigate the product.

The support is good.

The solution offers very good access to Microsoft Office apps.

We've found the solution to be quite scalable. 

The installation and deployment were very easy.

What needs improvement?

It would be ideal if the product offered more integration capabilities with non-Microsoft solutions.

For how long have I used the solution?

I've been using the solution for around three years at this point. It's been a while. 

What do I think about the scalability of the solution?

The solution is able to scale well. If a company needs to expand it, it can do so with relative ease.

We have about 400 people in our company that are currently using this solution.

We do plan to continue to use the solution and to increase usage in the future.

How are customer service and technical support?

Technical support has been good. they are knowledgeable and responsive. We're happy with the level of service we can get.

How was the initial setup?

The initial setup was not overly complex or difficult. It was simple. We found it to be straightforward.

The deployment was fast and only took about two or three days. However, I'm not 100% sure about the exact amount of time it ultimately took to complete. 

What about the implementation team?

I was able to handle the implementation myself. I did not need the assistance of any integrators or consultants.

What's my experience with pricing, setup cost, and licensing?

We pay a yearly licensing fee to Microsoft. I cannot speak to the exact cost.

What other advice do I have?

I'd rate the product at a ten out of ten. We've been extremely satisfied with its capabilities.

I would recommend the solution to other organizations.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
it_user1389192 - PeerSpot reviewer
Senior Software Engineer at a computer software company with 1,001-5,000 employees
Real User
May 6, 2021
User friendly UI, flexible, and reliable
Pros and Cons
  • "The solution is very flexible and the UI is user-friendly."
  • "The installation is at a moderate level of difficulty. It could be easier to install."

What is our primary use case?

I am using the solution primarily for the SharePoint program that comes in this packaged solution. I use SharePoint for handling documents.

What is most valuable?

The solution is very flexible and the UI is user-friendly.

For how long have I used the solution?

I have been using this solution for three years.

What do I think about the stability of the solution?

I have found the solution to be stable.

What do I think about the scalability of the solution?

We have approximately 5,000 users using the solution in my company.

How was the initial setup?

The installation is at a moderate level of difficulty. It could be easier to install.

What's my experience with pricing, setup cost, and licensing?

The price of the solution is fair but as a company, we would like it always to be cheaper. There is a license for this solution and the type depends on the organization.

What other advice do I have?

We plan on continue using the solution. However, we do not have any other option. 

I would recommend this solution to others.

I rate Microsoft 365 Business an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
GirdharMishra - PeerSpot reviewer
Program Manager at iONE IT Solutions
Real User
Top 5Leaderboard
May 3, 2021
Can be used to work offline and is stable, scalable, and easy to use
Pros and Cons
  • "Most people are very used to working with Microsoft Office, and we can work offline as well."
  • "First, most people are very used to working with Microsoft Office; second, we can work offline as well; third, staff from the accounting side or those working on huge data feel comfortable with Microsoft 365 Business."
  • "The cost is on the high end."

What is our primary use case?

It is very useful for people who are using multiple platforms and databases. If they are working on a data sheet, the usual data sheet, then they feel comfortable with the Office 365 sheet.

What is most valuable?

First, most people are very used to working with Microsoft Office.

Second, we can work offline as well.

Third, staff from the accounting side or those working on huge data feel comfortable with Microsoft 365 Business.

What needs improvement?

It could be cheaper; because we have multiple users, so the cost is on the higher side.

For how long have I used the solution?

I've been using it for a couple of years.

What do I think about the stability of the solution?

It is a stable solution.

What do I think about the scalability of the solution?

Microsoft 365 Business is scalable. We currently have around 150 users.

How are customer service and technical support?

Technical support has been good. We haven't had any problems.

How was the initial setup?

The installation is straightforward and took about five minutes.

What's my experience with pricing, setup cost, and licensing?

The cost is on the high end. We have a yearly license at present.

Which other solutions did I evaluate?

We evaluated the G Suite.

What other advice do I have?

From a product perspective, I would rate Microsoft 365 Business at ten on a scale from one to ten.

Cost wise, it is a bit higher than the cost for the G Suite.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free Microsoft 365 Business Report and get advice and tips from experienced pros sharing their opinions.
Updated: June 2026
Buyer's Guide
Download our free Microsoft 365 Business Report and get advice and tips from experienced pros sharing their opinions.