I primarily use Microsoft 365 Business for Outlook.
Engineer at a manufacturing company with 10,001+ employees
Highly scalable, easy to use, but stability could improve
Pros and Cons
- "The most valuable feature is the ease of use."
- "The solution is very large and PowerPoint and Word crash sometimes. The stability could improve."
What is our primary use case?
What is most valuable?
The most valuable feature is the ease of use.
For how long have I used the solution?
I have been using Microsoft 365 Business for approximately two years.
What do I think about the stability of the solution?
The solution is very large and PowerPoint and Word crash sometimes. The stability could improve.
Buyer's Guide
Microsoft 365 Business
May 2025

Learn what your peers think about Microsoft 365 Business. Get advice and tips from experienced pros sharing their opinions. Updated: May 2025.
851,823 professionals have used our research since 2012.
What do I think about the scalability of the solution?
The solution is scalable.
We have approximately 1,000 users using this solution in my organization.
How was the initial setup?
The installation is straightforward.
What other advice do I have?
I would not recommend this solution to others.
I rate Microsoft 365 Business a seven out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.

Head of Human Resources at a manufacturing company with 201-500 employees
Stable, scalable, easy to install, and includes an internal employee chatbox
Pros and Cons
- "I don't have any issues with Microsoft 365 Business, it's a good tool."
- "The backup option should be included in Microsoft 365 Business."
What is our primary use case?
We use Microsoft 365 Business for email and Teams, which has an internal chatbox for employees.
What is most valuable?
I don't have any issues with Microsoft 365 Business, it's a good tool.
What needs improvement?
It would be helpful if the calendar was improved. It could be better, more user-friendly, and better integrated.
If you are deleting your data and relying on backup, the backups do not exist, they are not there. The backup option should be included in Microsoft 365 Business.
For how long have I used the solution?
I have been using Microsoft 365 Business for six months.
What do I think about the stability of the solution?
Microsoft 365 Business is a stable product.
What do I think about the scalability of the solution?
Microsoft 365 Business is a scalable product.
We have approximately 300 people in our organization who use this solution.
Which solution did I use previously and why did I switch?
We also use Google.
How was the initial setup?
The installation was good, it was straightforward. We did not have any issues with the installation. It only took 10 to 15 minutes.
What about the implementation team?
I completed the installation myself. I did not use the help of an integrator or reseller.
What's my experience with pricing, setup cost, and licensing?
It's a business account, the organization pays for the licensing fees.
What other advice do I have?
I would recommend this solution to other users.
I would rate Microsoft 365 Business an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Microsoft 365 Business
May 2025

Learn what your peers think about Microsoft 365 Business. Get advice and tips from experienced pros sharing their opinions. Updated: May 2025.
851,823 professionals have used our research since 2012.
Data Warehouse Engineer at a government with 1,001-5,000 employees
Stable, great for collaboration, and very reliable
Pros and Cons
- "I never have had any problems with any kind of situation where I couldn't get my documents. It is very, very reliable and very consistent."
- "It should be a bit more user-friendly. It should be less click to get to what you need. this would help people use it more efficiently."
What is our primary use case?
We use the product for all kinds of stuff. We use it for Excel, for Outlook, for team collaboration, for sharing documents, et cetera. We take advantage of it in order to do a lot of collaboration with colleagues.
What is most valuable?
The solution so far has been excellent. I've been very happy with its capabilities.
The solution makes it easy to handle collaboration tasks.
The product has proven to be very stable, and therefore, it is very reliable. I never have had any problems with any kind of situation where I couldn't get my documents. It is very, very reliable and very consistent.
The product scales very well.
What needs improvement?
The solution needs to make sure it does have the scalability potential in place for large-scale organizations. As a smaller organization, I can't speak to how scalable it would be for very big companies.
It should be a bit more user-friendly. It should be less click to get to what you need. this would help people use it more efficiently.
For how long have I used the solution?
I've been using the solution for a very long time. It's been mostly five to six years at this point. I have a lot of experience with it.
What do I think about the stability of the solution?
The product is very reliable and very stable. There are no bugs or glitches. It doesn't crash or freeze.
What do I think about the scalability of the solution?
The scalability is there if you need to expand.
That said, we are a small organization of 500 people and therefore haven't tested the limits of scaling. I'm unsure as to how big it can go.
How are customer service and technical support?
I've never had any technical issues with the product and therefore have not had to reach out to support. I can't speak to how helpful or responsive they are. However, the fact that I haven't spoken with them reflects highly on the quality of the product itself.
Which solution did I use previously and why did I switch?
We've always used Microsoft. I cannot recall using any other product.
How was the initial setup?
I don't have any experience with the installation aspect of the solution. It's not something that I've handled before. I'm not sure what the deployment is like or how easy it is to implement.
What's my experience with pricing, setup cost, and licensing?
I don't handle payments and licensing. I can't speak to how much the company pays or if we're set up on a monthly or yearly payment schedule.
Which other solutions did I evaluate?
It's my understanding that we did not look at other options before choosing this product.
What other advice do I have?
We're customers and end-users.
Due to the fact that we are on the cloud deployment model, we are always using the latest version of the solution. Microsoft automatically keeps everything up to date.
I'd rate the solution at an eight out of ten. So far, we've been happy with how it works and what we can do with it.
I'd recommend the solution to other users and companies.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Senior Manager at a comms service provider with 501-1,000 employees
Flexible, stable, and offers good performance
Pros and Cons
- "The flexibility of the solution has been great."
- "Technical support could be a bit better. It's an aspect Microsoft could improve upon."
What is our primary use case?
We are primarily using the solution for our desktop office apps and Outlook and these kinds of things.
What is most valuable?
The performance of the solution is very good. It's quite stable. We haven't had any issues with the product so far.
The flexibility of the solution has been great.
The solution can scale.
Technical support is okay.
What needs improvement?
Technical support could be a bit better. It's an aspect Microsoft could improve upon.
The integration with the other apps could be improved. I know it's dependent on what the company might decide and maybe not from a system side, however, if they can add more apps or more integration that would be helpful.
For how long have I used the solution?
I've used the solution for one to two years at this point. It hasn't been that long.
What do I think about the stability of the solution?
The solution is quite stable. The performance is very good. There are no bugs or glitches. It doesn't crash or freeze. It's reliable.
What do I think about the scalability of the solution?
It is my understanding that the solution is scalable, however, I am not on the technical side, and therefore, it's not an aspect of the solution I directly deal with.
The entire company uses the solution. It's likely around 1,000 people in total.
How are customer service and technical support?
Technical support is okay, however, it could always be slightly improved upon.
How was the initial setup?
I wasn't a part of the initial setup and therefore cannot speak to the exact process. I am not aware of if it is difficult or straightforward based on personal experience. I also cannot say how long it takes to deploy.
I'm not sure how many team members we have for maintenance or if it is a necessary aspect to be concerned with. Our IT team is managing it, and there are about 50 team members in total in the department.
What's my experience with pricing, setup cost, and licensing?
You do need to pay for a license, however, that is handled by another department. I can't say how much we pay at the company in order to use the solution.
My understanding is that there isn't a big difference between a monthly and yearly licensing fee.
Which other solutions did I evaluate?
I cannot speak to if we looked at other options before choosing this solution. I did not handle that aspect directly. I'm not sure if we did any comparison at all.
What other advice do I have?
As we are using the solution on the cloud, we are using the latest version of the solution. It is always automatically updating for us.
I'd rate the solution at an eight out of ten. We've been mostly quite satisfied with the solution in general.
I would recommend the solution to other users.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Easy to use, facilitates collaboration quickly, and helps improve teamwork
Pros and Cons
- "The user interface is good and it is very easy to use."
- "The integration with other platforms could be improved."
What is our primary use case?
We use this solution primarily for email communication. We also use it to write documentation.
How has it helped my organization?
Being linked with Microsoft 365 it's very helpful.
What is most valuable?
The user interface is good and it is very easy to use.
As it is a cloud-based deployment, we don't need to have any particular application on the computer, and we don't need to download it. This means that our data and our computers are safe.
All of our work is stored on the cloud and it's easily shareable. This makes teamwork and collaboration very quick and easy.
The security is good, which is why many organizations are using it.
What needs improvement?
The integration with other platforms could be improved.
What do I think about the stability of the solution?
This is a stable solution.
What do I think about the scalability of the solution?
This is a scalable product that is used across the organization. We have almost 1,000 users.
How are customer service and technical support?
We contact our internal support team for help, rather than speak with Microsoft directly.
What about the implementation team?
We have an in-house team that supports it.
What other advice do I have?
I would rate this solution a nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Managing Director at a sports company with 11-50 employees
Flexible, stable, and very user friendly
Pros and Cons
- "The flexibility of the solution is excellent."
- "Microsoft Teams for Mac isn't good enough just yet. It's an aspect of the solution they can still work on."
What is our primary use case?
We primarily use the solution for many office tasks which are normal Office 365 activities. This includes emails, spreadsheets, presentations, and those sorts of tasks.
What is most valuable?
The applications across office tasks are very helpful. Being able to make spreadsheets and presentations and using its email services are all very helpful.
The solution is very stable. The performance is good.
The flexibility of the solution is excellent.
We've found that the solution is very user-friendly. It's easy to navigate and isn't overly technical.
The initial setup is nice and easy.
What needs improvement?
I cannot recall coming across missing features. I don't have an opinion on what they should add to future releases.
Microsoft Teams for Mac isn't good enough just yet. It's an aspect of the solution they can still work on.
For how long have I used the solution?
We've basically used the solution since the very beginning. It's been a few years at this point.
What do I think about the stability of the solution?
We have found the stability to be very good. The performance is great. There are no bugs or glitches. It doesn't crash or freeze. It's reliable.
What do I think about the scalability of the solution?
The solution is quite scalable. If a company needs to expand it, it can do so with ease.
We have about seven people on the solution, currently.
We do plan to increase usage if and when we do add staff to our organization.
How are customer service and technical support?
I've never actually been in contact with technical support. I can't speak to how knowledgeable or responsive they are. I simply don't any experience with them.
How was the initial setup?
The initial setup was not overly complex or difficult. It's very straightforward. It's easy. It shouldn't be too difficult for a company to set everything up.
I cannot recall the amount of time it took to deploy.
What about the implementation team?
When it was first installed, it was done by a third-party IT supplier. I wasn't a part of the implementation.
What's my experience with pricing, setup cost, and licensing?
We do pay a licensing fee to Microsoft. I can't speak to the exact cost. I cannot say if it is paid monthly or yearly.
What other advice do I have?
I'm using primarily the desktop version.
I'd rate the solution at a ten out of ten. We've been very happy with its capabilities.
I'd recommend the solution to other users and companies.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Cloud Ops Delivery Manager at a tech services company with 10,001+ employees
Easy to set up, and good communication tools promote collaboration between employees
Pros and Cons
- "The features that we find good and what we use the most are Outlook and Teams."
- "The dashboard can be made more user-friendly."
What is our primary use case?
We mainly use this solution for email, but other services that we use are Teams, Yammer, SharePoint, and others. I used it in my own company, and I also use it with my clients.
How has it helped my organization?
Using the tools provided by Microsoft 365 Business has made the people in our company more collaborative. We are able to better keep in touch with each other using email, Microsoft Teams calls, chats, as well as Yammer.
What is most valuable?
The features that we find good and what we use the most are Outlook and Teams.
What needs improvement?
The dashboard can be made more user-friendly.
For how long have I used the solution?
I have been working with Microsoft 365 Business for more than five years.
What do I think about the stability of the solution?
The stability is pretty good. We have not had any issues specific to it.
What do I think about the scalability of the solution?
Scalability has not been an issue for us. We had bought enough for our requirements and also planned for future needs, so we have not had to scale very much.
In my company, we have between 500 and 1,000 people. The client that I work for has a user base of between 4,000 and 5,000 people.
How was the initial setup?
The initial setup was easy.
What other advice do I have?
In summary, this is a good product and overall, it has been pretty good.
I would rate this solution a nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
Automic Consultant at a tech services company with 11-50 employees
A stable, fast, and user-friendly solution with good integration between the applications
Pros and Cons
- "The integration between the applications is the most valuable. I can share things using my phone, computer, and OneDrive. It is very stable and fast. It is also user-friendly and scalable."
- "It can have more integrations between the applications that are there within this product. In the newer version of Teams, there are some new features that allow you to share directly from Outlook, etc. It would be good if they continue to explore these types of integrations between applications."
What is our primary use case?
I am using Outlook, Word, and Excel. I am not using any of these tools or applications to the full extent of what they can do. I am only scratching the surface.
What is most valuable?
The integration between the applications is the most valuable. I can share things using my phone, computer, and OneDrive.
It is very stable and fast. It is also user-friendly and scalable.
What needs improvement?
It can have more integrations between the applications that are there within this product. In the newer version of Teams, there are some new features that allow you to share directly from Outlook, etc. It would be good if they continue to explore these types of integrations between applications.
For how long have I used the solution?
I have been using this solution for three years.
What do I think about the stability of the solution?
It is stable, and it is highly used everywhere. I didn't stumble upon any bugs in the product.
What do I think about the scalability of the solution?
It is scalable. In my company, we currently have only one user, but in my previous company, there were 30,000 users.
How are customer service and technical support?
I never had to use their technical support.
How was the initial setup?
Its installation is really straightforward for an end-user. It took 30 minutes to one hour. The duration depends on the type of package that you have, that is, whether you have the full package with Outlook, Excel, and the rest of the applications.
What about the implementation team?
I installed it myself.
What other advice do I have?
I would recommend this solution. I plan to keep using it.
I would rate Microsoft 365 Business a nine out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.

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