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Sadam Kherisat - PeerSpot reviewer
Technology Consultant- Networking Services at STS
Real User
Oct 18, 2021
A stable solution which is easy to use and install
Pros and Cons
  • "The solution is stable and easy to use."
  • "As the solution is cloud-based, we are using the latest version; the solution is very useful and we typically use it for Microsoft Outlook and Word."
  • "The solution could have better integration with other applications."
  • "The solution could have better integration with other applications."

What is our primary use case?

As the solution is cloud-based, we are using the latest version. 

The solution is very useful. We typically use it for Microsoft Outlook and Word. 

What is most valuable?

The solution is stable and easy to use. 

What needs improvement?

The solution could have better integration with other applications. 

For how long have I used the solution?

I have been using Microsoft 365 Business for two years.

Buyer's Guide
Microsoft 365 Business
March 2026
Learn what your peers think about Microsoft 365 Business. Get advice and tips from experienced pros sharing their opinions. Updated: March 2026.
885,264 professionals have used our research since 2012.

What do I think about the stability of the solution?

The solution is stable. 

How are customer service and support?

I have never had occasion to contact tech support. 

How was the initial setup?

The solution was easy to install. 

The installation process took around a half-an-hour.

What about the implementation team?

One can handle the installation on his own. 

While I do not know the exact size of the technical team involved in the deployment and maintenance process, I believe it to consist of around five people. 

What's my experience with pricing, setup cost, and licensing?

I cannot comment on the pricing, as I am not involved in it. 

What other advice do I have?

I am happy with the product at the moment.

I believe there are 350 users making use of the solution at the moment. 

I would recommend the solution to others. 

I rate Microsoft 365 Business as a nine out of ten. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
PeerSpot user
Solutions Consultant at a manufacturing company with 11-50 employees
Real User
Oct 12, 2021
Exchange Online feature is helpful
Pros and Cons
  • "The Exchange Online plan is helpful. It's built into the email, like a security feature or AI that helps to manage email. It has helped my company and clients a lot."
  • "The Exchange Online plan is helpful, as it's built into the email like a security feature or AI that helps to manage email and has helped my company and clients a lot."
  • "If Business 365's documentation were better, then the user could read it and fix their issues by themselves. Microsoft could also add some more detailed pop-up troubleshooting messages. When a user has a problem, the messages they get don't help much."
  • "If Business 365's documentation were better, then the user could read it and fix their issues by themselves."

What is our primary use case?

It's a productivity suite, including Outlook email, Microsoft Teams, SharePoint, and OneDrive.

What is most valuable?

The Exchange Online plan is helpful. It's built into the email, like a security feature or AI that helps to manage email. It has helped my company and clients a lot.

What needs improvement?

If Business 365's documentation were better, then the user could read it and fix their issues by themselves. Microsoft could also add some more detailed pop-up troubleshooting messages. When a user has a problem, the messages they get don't help much. It would be better if the messages can troubleshoot the problem and show them exactly what the solution is. Microsoft could also add some additional training resources.

For how long have I used the solution?

I've been working with Business 365 for five years.

What do I think about the stability of the solution?

Business 365 is stable. 

How are customer service and support?

We've never had to contact Microsoft support.

How was the initial setup?

Implementing Business 365 is easy.

What's my experience with pricing, setup cost, and licensing?

Business 365's price is reasonable. They offer different packages, like the E3 and E5. Generally, the small package is good enough for my clients.

What other advice do I have?

I rate Business 365 nine out of 10.

Disclosure: My company has a business relationship with this vendor other than being a customer. partner
PeerSpot user
Buyer's Guide
Microsoft 365 Business
March 2026
Learn what your peers think about Microsoft 365 Business. Get advice and tips from experienced pros sharing their opinions. Updated: March 2026.
885,264 professionals have used our research since 2012.
reviewer1652886 - PeerSpot reviewer
Solutions Architect at a tech vendor with 10,001+ employees
MSP
Oct 12, 2021
Real-time edit and update features are useful
Pros and Cons
  • "The feature I find most valuable is Business 365's real-time edit and updates. You can share files, and it will automatically create the link for you."
  • "The feature I find most valuable is Business 365's real-time edit and updates."
  • "However, people might think it's unstable if it hasn't been set up correctly. If the IT team hasn't configured it right, then you'll have a hard time using the product itself."
  • "However, people might think it's unstable if it hasn't been set up correctly. If the IT team hasn't configured it right, then you'll have a hard time using the product itself."

What is most valuable?

The feature I find most valuable is Business 365's real-time edit and updates. You can share files, and it will automatically create the link for you.

For how long have I used the solution?

I've been using Business 365 for about two years.

What do I think about the stability of the solution?

So far, Business 365 has been stable. Microsoft has been around for quite some time already. However, people might think it's unstable if it hasn't been set up correctly. If the IT team hasn't configured it right, then you'll have a hard time using the product itself. That is what I felt prior to joining this company. I thought Business 365 wasn't good, but I realized that the IT team had set it up incorrectly. 

What do I think about the scalability of the solution?

I think Business 365 is scalable because everything is in the cloud right now.

How are customer service and support?

I haven't contacted Microsoft support. Typically, I do my own research about fixes online, so I don't need to contact Microsoft.

How was the initial setup?

I'm unsure about the setup because my company laptop had the solution already installed when I got it.  

What other advice do I have?

I rate Business 365 eight out of 10. It's a good product, but I can't really say whether it's the best, to be honest. But I'll rate it eight. Rating a product 10 means they don't need to improve anything. I rate it eight because Windows is constantly changing and improving it. 

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
it_user1689051 - PeerSpot reviewer
DevOps Strategist at a marketing services firm with 1-10 employees
Real User
Oct 12, 2021
Easy to use and has good scalability
Pros and Cons
  • "Business 365 is very scalable and easy to use. I need to explore the features more, but I'm more or less happy with the features we are using right now."
  • "Business 365 is very scalable and easy to use."
  • "The price can always be improved."
  • "The price can always be improved."

What is our primary use case?

We are using Microsoft 365 for Outlook. SharePoint is on the backend of Teams and we store all our documents with that. But on the frontend, we are using Teams by itself rather than hooking onto SharePoint directly. We have about 12,000 users in the organization working with 365. 

What is most valuable?

Business 365 is very scalable and easy to use. I need to explore the features more, but I'm more or less happy with the features we are using right now.

For how long have I used the solution?

I've been using Microsoft for almost more than a year now.

How are customer service and support?

I haven't contacted Microsoft support directly. The backend team responsible for server management may have contacted them, but  I'm not aware of that.

What's my experience with pricing, setup cost, and licensing?

The price can always be improved. It's an organization-wide license, so I don't really handle that end of things. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Associate Engineer - Network & Security at Connex Information Technologies
Real User
Oct 11, 2021
A stable and scalable premium office solution with a useful user interface
Pros and Cons
  • "I definitely like the user interface."
  • "The initial setup and deployment were straightforward."
  • "The price could be better. The user interface could be more user-friendly. Microsoft 365 Business could be more secure."
  • "The price could be better. The user interface could be more user-friendly."

What is most valuable?

I definitely like the user interface. 

What needs improvement?

The price could be better. The user interface could be more user-friendly. Microsoft 365 Business could be more secure.

For how long have I used the solution?

We have been using Microsoft 365 Business for years.

What do I think about the stability of the solution?

Microsoft 365 Business is a stable solution.

What do I think about the scalability of the solution?

Microsoft 365 Business is a scalable solution.

How was the initial setup?

The initial setup and deployment were straightforward.

What about the implementation team?

We have several IT administrators at our office who do it for us.

What's my experience with pricing, setup cost, and licensing?

Microsoft 365 Business could be cheaper.

What other advice do I have?

I would recommend this solution to new users.

On a scale from one to ten, I would give Microsoft 365 Business a nine.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1674405 - PeerSpot reviewer
Manager IT at a pharma/biotech company with 10,001+ employees
Real User
Sep 29, 2021
Is stable and easily integrates with other tools
Pros and Cons
  • "Both stability and performance are valuable features. The user experience is pretty good on all this."
  • "Both stability and performance are valuable features, and the user experience is pretty good on all this."
  • "The licensing price could be better."
  • "The licensing price could be better."

What is our primary use case?

We use Outlook, Teams, and SharePoint.

What is most valuable?

Both stability and performance are valuable features. The user experience is pretty good on all this.

Also, this product can be integrated easily with other existing tools.

What needs improvement?

The licensing price could be better. We have a yearly license.

For how long have I used the solution?

I've been using it for more than two and a half years.

I use the cloud-based solution.

What do I think about the stability of the solution?

It is a stable solution.

What do I think about the scalability of the solution?

We have approximately 7,000 users.

How was the initial setup?

Because it's a cloud-based solution, installation is straightforward.

We have a team of five to six people for deployment and maintenance.

What's my experience with pricing, setup cost, and licensing?

We have a yearly license, and the price could be better.

What other advice do I have?

I would recommend this solution and would rate it at eight on a scale from one to ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1637511 - PeerSpot reviewer
Problem and Technical Application Management for KNAB at a tech services company with 1,001-5,000 employees
MSP
Sep 28, 2021
Easy to use, problem-free and offers great applications
Pros and Cons
  • "The solution has been stable over the years."
  • "The combination of the products and the integration between all the products such as how Teams is integrated with Outlook, et cetera, is great."
  • "For the end-user, it's always nice if the product is cheaper, especially for home use."
  • "For the end-user, it's always nice if the product is cheaper, especially for home use."

What is our primary use case?

I'm primarily using the solution for its various applications, including Outlook and Sharepoint. We also use it for documents. 

What is most valuable?

The solution is easy to use. 

We haven't had any problems or issues. 

The solution has been stable over the years.

We find the solution to be scalable.

The combination of the products and the integration between all the products such as how Teams is integrated with Outlook, et cetera, is great.

Microsoft Teams, especially, is very useful and has really brought the solution into its full potential. 

What needs improvement?

For the end-user, it's always nice if the product is cheaper, especially for home use. 

It would be ideal if they could get students more involved with the solution at an earlier age so that when they come to work in companies, they are already well versed in the product and do not need to be trained. 

For how long have I used the solution?

I've used previous suites of Microsoft, and therefore have used it for a very long time in various iterations. 

What do I think about the scalability of the solution?

The solution is scalable.

We have about 5,000 users on the solution currently.

How are customer service and technical support?

I've never reached out to technical support or have had to be put in touch with them. Our IT department handles all of that. Therefore, I cannot speak to how helpful or responsive they are.

How was the initial setup?

I did not handle the initial implementation. It's not done by myself. It's taken care of by the IT department which provides their implementation service to us.

Maintenance is part of our internal IT department. I don't have a clue as to how many people are involved with this aspect of the product.

What's my experience with pricing, setup cost, and licensing?

The price, in general, is pretty fair. It's not too expensive, at least, for businesses. Individual users would likely prefer it if it was cheaper. 

My company handles the licensing agreements and that's not an aspect of my job, therefore I can't speak to how often licensing is renewed or how much it ends up costing the company.

What other advice do I have?

I'd rate the solution at an eight out of ten. I've been mostly happy with its capabilities at this time. 

I would recommend the solution to other organizations.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1674072 - PeerSpot reviewer
General Manager at a computer software company with 51-200 employees
Real User
Sep 26, 2021
Simple installation, scalable, and stable
Pros and Cons
  • "Microsoft 365 Business is stable."
  • "We are using Microsoft 365 Business for a number of purposes, such as documentation, daily business work, and letters, and we use it extensively."
  • "The solution could improve by providing better integration with other platforms."
  • "The solution could improve by providing better integration with other platforms."

What is our primary use case?

We are using Microsoft 365 Business for a number of purposes, such as documentation, daily business work, and letters. We use it extensively.

What needs improvement?

The solution could improve by providing better integration with other platforms.

For how long have I used the solution?

I have been using Microsoft 365 Business for approximately three years.

What do I think about the stability of the solution?

Microsoft 365 Business is stable.

What do I think about the scalability of the solution?

The solution is scalable.

We have approximately 30 employees in my organization.

How are customer service and technical support?

I have not needed to contact technical support.

How was the initial setup?

The installation is easy and it did not take long.

What about the implementation team?

I used one of our IT employees to help with the implementation.

We have a team of five administrators and managers that does the maintenance of the solution.

What other advice do I have?

I recommend this solution to others.

I rate Microsoft 365 Business a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free Microsoft 365 Business Report and get advice and tips from experienced pros sharing their opinions.
Updated: March 2026
Buyer's Guide
Download our free Microsoft 365 Business Report and get advice and tips from experienced pros sharing their opinions.