The basic solution we mostly need Microsoft 365 Business for, is to use Excel to support the internal sourcing process and retain our core competency.
Director of Strategic Sourcing at a comms service provider with 10,001+ employees
Has all the solutions you need to retain core competency in your business
Pros and Cons
- "This is a unified business package that helps people be productive in working environments."
- "Flow and Form components can be improved individually, but it would be nice to see the product take the next step and operate as a unit rather than separate modules."
What is our primary use case?
How has it helped my organization?
It gives us all the tools we need to practice business in a single, unified, compatible package.
What is most valuable?
The most valuable feature in this product is that it allows for fairly high productivity without the requirements for bespoke (i.e., custom made) tools. Microsoft 365 is like a Swiss army knife. You can do pretty much everything you need for a company with it all in one compatible package without deploying multiple solutions.
What needs improvement?
The parts of the product that can be improved are the Forms and Flow features. They can be more intuitive and productive.
Buyer's Guide
Microsoft 365 Business
June 2025

Learn what your peers think about Microsoft 365 Business. Get advice and tips from experienced pros sharing their opinions. Updated: June 2025.
861,524 professionals have used our research since 2012.
For how long have I used the solution?
We have been using the product for the last year-and-a-half.
What do I think about the stability of the solution?
I think what Microsoft has provided is certainly a stable and mature solution.
What do I think about the scalability of the solution?
This is scalable product both in component deployment and utility for business practices.
How are customer service and support?
I have not personally really had any reason to contact technical support. If I have any issues, I can answer my own questions. I normally use the various forums and internet support communities.
No serious technical issues have ever occurred.
How was the initial setup?
The product was simple to install in my own deployment and begin to use. Our IT department did the deployment for the company, so I can not say how long deployment takes when deploying on a network.
What about the implementation team?
Our internal IT department does deployments and monitoring of applications and services for the company.
What other advice do I have?
My advice to people who are considering the use of this product is that if you are starting from scratch — from absolute zero — take some courses or training in the product to make sure you have some basic understanding of each of the products in the suite. You need to know what they do and have some basic skills or you will spend a lot of time finding out for yourself what is already easy to learn.
On a scale from one to ten, where one is the worst and ten is the best, I would rate this product as an eight.
What it can do in the next release to be closer to a ten is to integrate the components better. I would like to see all of the functionality come together in one workspace. I would prefer not to have the work separately with an Excel spreadsheet and a separate PowerPoint interface for presentation and a Flow interface for workflow. This is a little clumsy. I would prefer further integration of all the products into one single solution so it is not necessary to switch back-and-forth as you work. Or have the option to customize how you integrate according to the way you work.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

Solutions Architect at a computer software company with 201-500 employees
Stable program with an easy initial setup process
Pros and Cons
- "Microsoft 365 Business's most important feature is mobility."
- "The program's UI could be faster."
What is most valuable?
Microsoft 365 Business's most important feature is mobility. I have the application on my system and many other devices.
What needs improvement?
The program's UI could be faster. Additionally, more customization and cheaper pricing would be good.
For how long have I used the solution?
I have used the latest version of Microsoft 365 Business for over three years.
What do I think about the stability of the solution?
I rate the stability of the program a nine out of ten.
What do I think about the scalability of the solution?
I rate the scalability of the program an eight out of ten. There are approximately 100 users in our organization.
Which solution did I use previously and why did I switch?
Previously, we used Google Workspace but switched to Microsoft 365 Business because our users were more comfortable with the program.
How was the initial setup?
The initial setup was straightforward. I rate the process a ten out of ten. It is deployed on-premises and on the cloud in our organization. The deployment process took around three months. We required two people for the implementation.
What's my experience with pricing, setup cost, and licensing?
I rate the pricing of the program a seven out of ten.
What other advice do I have?
I rate Microsoft 365 Business an eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Microsoft 365 Business
June 2025

Learn what your peers think about Microsoft 365 Business. Get advice and tips from experienced pros sharing their opinions. Updated: June 2025.
861,524 professionals have used our research since 2012.
General Manager at a construction company with 1-10 employees
Reliable and scalable
Pros and Cons
- "This product is reliable."
- "Outlook doesn't sync with Google Calendar."
What needs improvement?
An area for improvement would be for Outlook to sync with Google Calendar.
For how long have I used the solution?
I've been using Microsoft 365 for five years.
What do I think about the stability of the solution?
This product is reliable.
What do I think about the scalability of the solution?
It is possible to scale up this solution.
What other advice do I have?
I would rate this product eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Technical Sales Specialist at a tech services company with 501-1,000 employees
Office 365 is cloud-based, the full-featured experience can be accessed from anywhere, on any device, as long as they're online.
Pros and Cons
- "It's strictly in the cloud, so the company doesn't need to invest in hardware to install their Active Directory. So I find that it's a cost-effective alternative."
- "I'd like to see a more customizable interface. We're used to seeing Office 365 with a white background and black foreground, and I'm aware that you can customize 365 to change it to a black background. but I want more options aside from the standard settings."
What is our primary use case?
Myself and my colleagues have been using Microsoft 365 for our real-time communication (Teams), social networks, mailing, document processing and much more.
My company has employee of almost 600 staff across regions.
How has it helped my organization?
Microsoft 365 Business has helped my organization get organized using email, calendar and contacts all perfectly synchronized with a real time collaboration.
What is most valuable?
It's strictly in the cloud, so the company doesn't need to invest in hardware to install their Active Directory. So I find that it's a cost-effective alternative. I see what's going on in Microsoft DevOps to be very intriguing. We have artificial intelligence and machine learning that can help us with everything, like how you respond to daily emails, collaboration, etc.
What needs improvement?
It will be nice if the constant/regular updates can be minimized and I also notice that the application is highly resource intensive and needs to be checked.
Microsoft also need to find a way to educate their customers on how best to utilize their paid apps because they hardly use up to 20% of the features.
For how long have I used the solution?
I've been exposed to the usage of Microsoft Office 365 (now Microsoft 365) Business as far back as 2012 in my former company. And the application suite has continued to improve from time to time with a lot of outstanding features releases.
What do I think about the stability of the solution?
It's relative stable
What do I think about the scalability of the solution?
Microsoft 365 Business is scalable
What other advice do I have?
I give 365 Business an eight out of 10.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Disclosure: My company has a business relationship with this vendor other than being a customer. partner
Solutions Consultant at a manufacturing company with 11-50 employees
Exchange Online feature is helpful
Pros and Cons
- "The Exchange Online plan is helpful. It's built into the email, like a security feature or AI that helps to manage email. It has helped my company and clients a lot."
- "If Business 365's documentation were better, then the user could read it and fix their issues by themselves. Microsoft could also add some more detailed pop-up troubleshooting messages. When a user has a problem, the messages they get don't help much."
What is our primary use case?
It's a productivity suite, including Outlook email, Microsoft Teams, SharePoint, and OneDrive.
What is most valuable?
The Exchange Online plan is helpful. It's built into the email, like a security feature or AI that helps to manage email. It has helped my company and clients a lot.
What needs improvement?
If Business 365's documentation were better, then the user could read it and fix their issues by themselves. Microsoft could also add some more detailed pop-up troubleshooting messages. When a user has a problem, the messages they get don't help much. It would be better if the messages can troubleshoot the problem and show them exactly what the solution is. Microsoft could also add some additional training resources.
For how long have I used the solution?
I've been working with Business 365 for five years.
What do I think about the stability of the solution?
Business 365 is stable.
How are customer service and support?
We've never had to contact Microsoft support.
How was the initial setup?
Implementing Business 365 is easy.
What's my experience with pricing, setup cost, and licensing?
Business 365's price is reasonable. They offer different packages, like the E3 and E5. Generally, the small package is good enough for my clients.
What other advice do I have?
I rate Business 365 nine out of 10.
Disclosure: My company has a business relationship with this vendor other than being a customer. partner
Solutions Architect at a tech vendor with 10,001+ employees
Real-time edit and update features are useful
Pros and Cons
- "The feature I find most valuable is Business 365's real-time edit and updates. You can share files, and it will automatically create the link for you."
- "However, people might think it's unstable if it hasn't been set up correctly. If the IT team hasn't configured it right, then you'll have a hard time using the product itself."
What is most valuable?
The feature I find most valuable is Business 365's real-time edit and updates. You can share files, and it will automatically create the link for you.
For how long have I used the solution?
I've been using Business 365 for about two years.
What do I think about the stability of the solution?
So far, Business 365 has been stable. Microsoft has been around for quite some time already. However, people might think it's unstable if it hasn't been set up correctly. If the IT team hasn't configured it right, then you'll have a hard time using the product itself. That is what I felt prior to joining this company. I thought Business 365 wasn't good, but I realized that the IT team had set it up incorrectly.
What do I think about the scalability of the solution?
I think Business 365 is scalable because everything is in the cloud right now.
How are customer service and support?
I haven't contacted Microsoft support. Typically, I do my own research about fixes online, so I don't need to contact Microsoft.
How was the initial setup?
I'm unsure about the setup because my company laptop had the solution already installed when I got it.
What other advice do I have?
I rate Business 365 eight out of 10. It's a good product, but I can't really say whether it's the best, to be honest. But I'll rate it eight. Rating a product 10 means they don't need to improve anything. I rate it eight because Windows is constantly changing and improving it.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
DevOps Strategist at a marketing services firm with 1-10 employees
Easy to use and has good scalability
Pros and Cons
- "Business 365 is very scalable and easy to use. I need to explore the features more, but I'm more or less happy with the features we are using right now."
- "The price can always be improved."
What is our primary use case?
We are using Microsoft 365 for Outlook. SharePoint is on the backend of Teams and we store all our documents with that. But on the frontend, we are using Teams by itself rather than hooking onto SharePoint directly. We have about 12,000 users in the organization working with 365.
What is most valuable?
Business 365 is very scalable and easy to use. I need to explore the features more, but I'm more or less happy with the features we are using right now.
For how long have I used the solution?
I've been using Microsoft for almost more than a year now.
How are customer service and support?
I haven't contacted Microsoft support directly. The backend team responsible for server management may have contacted them, but I'm not aware of that.
What's my experience with pricing, setup cost, and licensing?
The price can always be improved. It's an organization-wide license, so I don't really handle that end of things.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Associate Engineer - Network & Security at Connex Information Technologies
A stable and scalable premium office solution with a useful user interface
Pros and Cons
- "I definitely like the user interface."
- "The price could be better. The user interface could be more user-friendly. Microsoft 365 Business could be more secure."
What is most valuable?
I definitely like the user interface.
What needs improvement?
The price could be better. The user interface could be more user-friendly. Microsoft 365 Business could be more secure.
For how long have I used the solution?
We have been using Microsoft 365 Business for years.
What do I think about the stability of the solution?
Microsoft 365 Business is a stable solution.
What do I think about the scalability of the solution?
Microsoft 365 Business is a scalable solution.
How was the initial setup?
The initial setup and deployment were straightforward.
What about the implementation team?
We have several IT administrators at our office who do it for us.
What's my experience with pricing, setup cost, and licensing?
Microsoft 365 Business could be cheaper.
What other advice do I have?
I would recommend this solution to new users.
On a scale from one to ten, I would give Microsoft 365 Business a nine.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

Buyer's Guide
Download our free Microsoft 365 Business Report and get advice and tips from experienced pros
sharing their opinions.
Updated: June 2025
Popular Comparisons
Google Workspace
Amazon WorkDocs
Windows Autopilot
Datto Workplace
Quest KACE Cloud
Hypori Halo
Buyer's Guide
Download our free Microsoft 365 Business Report and get advice and tips from experienced pros
sharing their opinions.
Quick Links
Learn More: Questions:
- What is the best way to ensure data loss prevention with Microsoft 365?
- What are the best-practices for migrating to Microsoft 365?
- VMware AirWatch vs SOTI MobiControl: What are the Main Differences?
- Parallels 2X MDM end of life - need a replacement - possibly also track transportation vehicles
- When evaluating Mobile Device Management, what aspect do you think is the most important to look for?
- How to be GDPR compliant on mobile devices and how to avoid private backup?
- Do we need Jamf MDM?
- Why is Mobile Device Management (MDM) important for companies?