We use the product for all kinds of stuff. We use it for Excel, for Outlook, for team collaboration, for sharing documents, et cetera. We take advantage of it in order to do a lot of collaboration with colleagues.
Data Warehouse Engineer at a government with 1,001-5,000 employees
Stable, great for collaboration, and very reliable
Pros and Cons
- "I never have had any problems with any kind of situation where I couldn't get my documents. It is very, very reliable and very consistent."
- "It should be a bit more user-friendly. It should be less click to get to what you need. this would help people use it more efficiently."
What is our primary use case?
What is most valuable?
The solution so far has been excellent. I've been very happy with its capabilities.
The solution makes it easy to handle collaboration tasks.
The product has proven to be very stable, and therefore, it is very reliable. I never have had any problems with any kind of situation where I couldn't get my documents. It is very, very reliable and very consistent.
The product scales very well.
What needs improvement?
The solution needs to make sure it does have the scalability potential in place for large-scale organizations. As a smaller organization, I can't speak to how scalable it would be for very big companies.
It should be a bit more user-friendly. It should be less click to get to what you need. this would help people use it more efficiently.
For how long have I used the solution?
I've been using the solution for a very long time. It's been mostly five to six years at this point. I have a lot of experience with it.
Buyer's Guide
Microsoft 365 Business
September 2025

Learn what your peers think about Microsoft 365 Business. Get advice and tips from experienced pros sharing their opinions. Updated: September 2025.
868,787 professionals have used our research since 2012.
What do I think about the stability of the solution?
The product is very reliable and very stable. There are no bugs or glitches. It doesn't crash or freeze.
What do I think about the scalability of the solution?
The scalability is there if you need to expand.
That said, we are a small organization of 500 people and therefore haven't tested the limits of scaling. I'm unsure as to how big it can go.
How are customer service and support?
I've never had any technical issues with the product and therefore have not had to reach out to support. I can't speak to how helpful or responsive they are. However, the fact that I haven't spoken with them reflects highly on the quality of the product itself.
Which solution did I use previously and why did I switch?
We've always used Microsoft. I cannot recall using any other product.
How was the initial setup?
I don't have any experience with the installation aspect of the solution. It's not something that I've handled before. I'm not sure what the deployment is like or how easy it is to implement.
What's my experience with pricing, setup cost, and licensing?
I don't handle payments and licensing. I can't speak to how much the company pays or if we're set up on a monthly or yearly payment schedule.
Which other solutions did I evaluate?
It's my understanding that we did not look at other options before choosing this product.
What other advice do I have?
We're customers and end-users.
Due to the fact that we are on the cloud deployment model, we are always using the latest version of the solution. Microsoft automatically keeps everything up to date.
I'd rate the solution at an eight out of ten. So far, we've been happy with how it works and what we can do with it.
I'd recommend the solution to other users and companies.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

AVP at a computer software company with 501-1,000 employees
Accessible from anywhere and doesn't require any support
Pros and Cons
- "We can access it from anywhere. We can access it from home, the office, or any other place. It is a simple and the right product for the current COVID situation."
- "Some of the functionalities available in the desktop version are not available on the cloud."
What is our primary use case?
We use it for documents and PowerPoint presentations. We are most probably using its latest version.
What is most valuable?
We can access it from anywhere. We can access it from home, the office, or any other place. It is a simple and the right product for the current COVID situation.
What needs improvement?
Some of the functionalities available in the desktop version are not available on the cloud.
For how long have I used the solution?
I have been using this solution for two years.
What do I think about the scalability of the solution?
We have around 1,000 people.
How are customer service and technical support?
It is a good product, so we don't need anything from the support team.
How was the initial setup?
It was easy. We did not do anything. It was already available on the cloud as a part of the Microsoft platform. There is no need to implement it.
What's my experience with pricing, setup cost, and licensing?
Given the current COVID situation, I am quite happy that we use this product. With a cheaper solution, we might end up needing support.
What other advice do I have?
It is quite a good product. Technically, we are happy with this product.
I would rate Microsoft 365 Business a nine out of 10.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Microsoft 365 Business
September 2025

Learn what your peers think about Microsoft 365 Business. Get advice and tips from experienced pros sharing their opinions. Updated: September 2025.
868,787 professionals have used our research since 2012.
SAP Architecture Manager at a consultancy with 11-50 employees
Great load utilization tool and no need for an in-house IT team
Pros and Cons
- "Offers a great load utilization tool."
- "The Teams feature doesn't allow for sharing location which Office 365 had."
What is our primary use case?
Microsoft 365 has so many features that we're using including Teams and Sharepoint, as well as some items and plugins as part of Office 365 applications. We are customers of Microsoft and I'm an SAP architecture manager in analytics.
What is most valuable?
I really like the load utilization tool in the laptop and that everything is in the cloud. It provides data security and mobile access. There is no need to have infrastructure in the office or an in-house IT team which is great. I like having access to the SharePoint platform.
What needs improvement?
Unfortunately the Teams feature doesn't allow for sharing your location which Office 365 previously had. It's important for us to be able to share that information with other team members. I'd also like to see more storage because currently OneDrive gives 1 TB of space and we'd like more of that.
For how long have I used the solution?
I've been using this solution for over six years.
How are customer service and technical support?
Technical support instantly respond to me although it depends on the time difference. I think they are good, we haven't had any problems.
How was the initial setup?
The initial setup takes less than 30 minutes. Anybody can do it although we had an admin person deploy for us. We currently have about 15 users in the company.
What's my experience with pricing, setup cost, and licensing?
We pay a monthly subscription for the solution.
What other advice do I have?
I rate this product a nine out of 10.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Senior Manager at a comms service provider with 501-1,000 employees
Flexible, stable, and offers good performance
Pros and Cons
- "The flexibility of the solution has been great."
- "Technical support could be a bit better. It's an aspect Microsoft could improve upon."
What is our primary use case?
We are primarily using the solution for our desktop office apps and Outlook and these kinds of things.
What is most valuable?
The performance of the solution is very good. It's quite stable. We haven't had any issues with the product so far.
The flexibility of the solution has been great.
The solution can scale.
Technical support is okay.
What needs improvement?
Technical support could be a bit better. It's an aspect Microsoft could improve upon.
The integration with the other apps could be improved. I know it's dependent on what the company might decide and maybe not from a system side, however, if they can add more apps or more integration that would be helpful.
For how long have I used the solution?
I've used the solution for one to two years at this point. It hasn't been that long.
What do I think about the stability of the solution?
The solution is quite stable. The performance is very good. There are no bugs or glitches. It doesn't crash or freeze. It's reliable.
What do I think about the scalability of the solution?
It is my understanding that the solution is scalable, however, I am not on the technical side, and therefore, it's not an aspect of the solution I directly deal with.
The entire company uses the solution. It's likely around 1,000 people in total.
How are customer service and technical support?
Technical support is okay, however, it could always be slightly improved upon.
How was the initial setup?
I wasn't a part of the initial setup and therefore cannot speak to the exact process. I am not aware of if it is difficult or straightforward based on personal experience. I also cannot say how long it takes to deploy.
I'm not sure how many team members we have for maintenance or if it is a necessary aspect to be concerned with. Our IT team is managing it, and there are about 50 team members in total in the department.
What's my experience with pricing, setup cost, and licensing?
You do need to pay for a license, however, that is handled by another department. I can't say how much we pay at the company in order to use the solution.
My understanding is that there isn't a big difference between a monthly and yearly licensing fee.
Which other solutions did I evaluate?
I cannot speak to if we looked at other options before choosing this solution. I did not handle that aspect directly. I'm not sure if we did any comparison at all.
What other advice do I have?
As we are using the solution on the cloud, we are using the latest version of the solution. It is always automatically updating for us.
I'd rate the solution at an eight out of ten. We've been mostly quite satisfied with the solution in general.
I would recommend the solution to other users.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Programme Manager at a tech services company with 11-50 employees
Scalable, reasonably priced, and easy to use
Pros and Cons
- "The solution is very stable."
- "The solution could improve the user interface a little bit to make it easier to navigate."
What is our primary use case?
We're primarily using Office 365 as a product suite, however, we do not use it from an operating system perspective. It's great for general productivity as well as for teamwork and collaboration.
What is most valuable?
The solution makes collaboration easy.
It's great for productivity.
The solution is always available and easy to use. Your files are always very safe.
The solution is very stable. It's a reliable product.
The scalability is great.
The solution is reasonably priced.
What needs improvement?
The solution could improve the user interface a little bit to make it easier to navigate.
For how long have I used the solution?
I've been using the solution for about two years now. It hasn't been too long.
What do I think about the stability of the solution?
The solution is very stable. It's reliable. There are no bugs or glitches. It doesn't crash or freeze.
What do I think about the scalability of the solution?
The scalability is good. You seem to be able to add as many new users as you like. From that perspective, it scales well.
We have about 15 users that regularly use the solution.
How are customer service and technical support?
I can't speak to any experience with technical support. I've never really dealt with them directly. Therefore, I wouldn't be able to speak to how helpful or responsive they are.
How was the initial setup?
As a cloud-based solution, there isn't really any installation required.
What's my experience with pricing, setup cost, and licensing?
We have a license that we pay for. It renews annually.
It could be cheaper, however, in general, it's affordable.
What other advice do I have?
Since we use the cloud-based version, we're always using the latest version of the solution.
On a scale from one to ten, I'd rate the solution at a nine.
I'd recommend the solution to other users and other organizations.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Senior Cybersecurity Leader, Consultant, Architect at a retailer with 10,001+ employees
Provides excellent interoperability and ease of integration
Pros and Cons
- "This product has great interoperability and ease of integration."
- "The product lacks certain drawing tool capabilities."
What is our primary use case?
Our primary use case is for collaboration and integration communication. We use extended pipeline, SharePoint and emailing. It's really all about the connectivity of communication, sharing documents and things like that. We are customers of Microsoft.
What is most valuable?
The most valuable features of the product are the interoperability and ease of integration. I appreciate that there is a lot of documentation available for this solution.
What needs improvement?
This product could be improved by adding certain drawing tool capabilities. It still uses the Visio drawing tool which is not that great, and it's time for an upgrade. The drawing tool should be more collaborative to work across teams.
I also think overall stability of MS products could be improved.
For how long have I used the solution?
I've been using this solution for two years.
What do I think about the scalability of the solution?
I don't see any issues with scalability, it's very good.
How was the initial setup?
The initial setup is quite straightforward.
What's my experience with pricing, setup cost, and licensing?
Microsoft does not come cheap, but I don't have anything to compare it to and it's a good product.
What other advice do I have?
It's preferable to use the version that has the premium features, the advanced features, because they really have the punch in terms of capabilities.
I rate this solution an eight out of 10.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Manager at global trading
User friendly, highly scalable, and reliable
Pros and Cons
- "Since most of our employees are familiar with Microsoft solutions Microsoft 365 Business is very easy to use for everyone."
- "In a future release, I would like to see what more Microsoft can do in terms of integration with other solutions."
What is our primary use case?
The main use for this solution is for internal business conduct.
What is most valuable?
Since most of our employees are familiar with Microsoft solutions Microsoft 365 Business is very easy to use for everyone.
What needs improvement?
In a future release, I would like to see what more Microsoft can do in terms of integration with other solutions.
For how long have I used the solution?
I have been using this solution for approximately five years.
What do I think about the stability of the solution?
The solution is stable.
What do I think about the scalability of the solution?
It is a very scalable solution because we use it with Microsoft OneDrive for cloud archiving files and Microsoft Exchange for our employee emails.
We have 10 people in my organization that use this solution.
What's my experience with pricing, setup cost, and licensing?
We purchase annual licenses for this solution.
What other advice do I have?
I recommend this solution to others.
I rate Microsoft 365 Business an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Head of Information Security Sector Dates Employed at a mining and metals company with 201-500 employees
Stable and easy to use but could offer better technical support
Pros and Cons
- "It's simple and easy to use."
- "Technical support could be better."
What is our primary use case?
We primarily use the solution in our company for various organizational purposes.
I also use it personally, at home.
What is most valuable?
Overall, the solution is quite good. It's simple and easy to use. Anyone would be able to navigate through it easily.
The product is quite stable.
What needs improvement?
Technical support could be better. They aren't as helpful as they could be when we sometimes have to call them.
For how long have I used the solution?
I've been using the solution for maybe five years or so at this point. It's been a while.
What do I think about the stability of the solution?
The stability of the solution is quite good. I can't recall dealing with bugs or glitches. It doesn't crash or freeze. The performance is reliable.
What do I think about the scalability of the solution?
The solution can scale. We do plan to increase useage.
How are customer service and technical support?
Right now, technical support is about average. They could be better. We'd like them to be more helpful and responsive when we have issues.
I personally haven't had any issues when directly dealing with technical support, however, I have heard stories from colleagues.
Which other solutions did I evaluate?
Before we chose this solution, we did not look at any other options.
What other advice do I have?
We're just a customer and an end-user. We don't have a business relationship with Microsoft.
I'd rate the solution at a seven out of ten. It's okay, and we are mostly happy with it, however, technical support could be better.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

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