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reviewer861231 - PeerSpot reviewer
Senior Solutions Specialist at a comms service provider with 1,001-5,000 employees
Real User
Apr 5, 2021
Easy to use, scalable, and easy to install
Pros and Cons
  • "It's easy to use."
  • "I would recommend this solution to others who are interested in using it."
  • "The stability needs to be improved."
  • "The stability needs to be improved. It is not sufficient for my purposes."

What is our primary use case?

We are resellers and we recommend and sell solutions such as this to our clients.

I also use it for my work.

What is most valuable?

It's easy to use.

What needs improvement?

The stability needs to be improved. It is not sufficient for my purposes.

For how long have I used the solution?

I have been using Microsoft 365 Business for two years.

We are using the latest version.

Buyer's Guide
Microsoft 365 Business
April 2026
Learn what your peers think about Microsoft 365 Business. Get advice and tips from experienced pros sharing their opinions. Updated: April 2026.
894,668 professionals have used our research since 2012.

What do I think about the stability of the solution?

It's not stable, but it's okay.

Stability could be improved. I'm always lagging.

What do I think about the scalability of the solution?

It's a scalable solution. We have 100 users in our organization.

We plan to increase our usage.

How are customer service and support?

We are the SI team, we manage it ourselves.

How was the initial setup?

The initial setup was straightforward.

It was easy, and it only took two minutes.

What about the implementation team?

I completed the implementation myself.

What's my experience with pricing, setup cost, and licensing?

We pay a monthly licensing fee.

What other advice do I have?

I would recommend this solution to others who are interested in using it.

I would rate Microsoft 365 Business an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Reseller
PeerSpot user
reviewer1447320 - PeerSpot reviewer
CISO at a manufacturing company with 10,001+ employees
Real User
Mar 31, 2021
Good support, highly scalable, very stable, and supports a lot of services and applications
Pros and Cons
  • "SharePoint and emailing are two technologies that are very widely used by all employees."
  • "With respect to the services that are available on O365 and the kind of applications that are available on the O365 platform, it is pretty good."
  • "Its price can be lower. It is definitely a bit expensive than other on-premises and cloud-based solutions. It can also be improved from the security aspect. We recently got the configuration of O365 components tested from an independent partner. While doing our analysis, we found certain gaps that ideally should have been covered as part of the implementation. Microsoft can look into these implementation issues and include a checklist as part of the implementation so that customers are aware of the minimum requirements for implementation."
  • "Its price can be lower. It is definitely a bit expensive than other on-premises and cloud-based solutions."

What is our primary use case?

We are using it for our emails and SharePoint services. We are also using OneDrive for all Word documents, PowerPoint presentations, or Excel data analysis documents. We have its latest version.

What is most valuable?

SharePoint and emailing are two technologies that are very widely used by all employees.

What needs improvement?

Its price can be lower. It is definitely a bit expensive than other on-premises and cloud-based solutions. 

It can also be improved from the security aspect. We recently got the configuration of O365 components tested from an independent partner. While doing our analysis, we found certain gaps that ideally should have been covered as part of the implementation. Microsoft can look into these implementation issues and include a checklist as part of the implementation so that customers are aware of the minimum requirements for implementation.

For how long have I used the solution?

We have been using this solution for four years.

What do I think about the stability of the solution?

It is a very stable product. So far, we have not faced any issues.

What do I think about the scalability of the solution?

It is on the cloud, so it is highly scalable. We have around 1,800 users.

How are customer service and technical support?

Their technical support is good. I have not faced any challenges so far.

Which solution did I use previously and why did I switch?

We were on Lotus Notes, and we migrated from Lotus Notes to this solution.

How was the initial setup?

There are two parts to it. The first part is the enablement of the subscription, which is done by Microsoft or the OEM after we procure the solution. The second part is where we need to write some components on our firewall, proxy, and antivirus.

The deployment was pretty smooth. In less than a week's time, it was pretty well configured. In the last four years, we have not faced any kind of issues with this solution.

What about the implementation team?

The OEM partner for Microsoft did the installation. Two persons can manage the deployment.

What's my experience with pricing, setup cost, and licensing?

It has a subscription-based model, so we need to procure as many licenses as required as part of an enterprise agreement. 

It is a little bit expensive. It is definitely a bit more expensive than other solutions that are on-premises. It is also expensive as compared to the cloud-based solutions from other companies. However, when we look at the ease of use of the product and the adoption by the users, its cost can definitely be considered as comparable to other products. The features that we get in this solution are not available in solutions from its competitors.

What other advice do I have?

I would recommend this product to others. With respect to the services that are available on O365 and the kind of applications that are available on the O365 platform, it is pretty good. We will keep using it.

I would rate Microsoft 365 Business an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
Buyer's Guide
Microsoft 365 Business
April 2026
Learn what your peers think about Microsoft 365 Business. Get advice and tips from experienced pros sharing their opinions. Updated: April 2026.
894,668 professionals have used our research since 2012.
reviewer1539126 - PeerSpot reviewer
Forensic Technology Manager at a financial services firm with 5,001-10,000 employees
Real User
Mar 31, 2021
Cloud-based, feature-rich, and stable
Pros and Cons
  • "I like the ease of use."
  • "I like the ease of use, it's very stable and feature-rich."
  • "They need more tutorial training about using the advanced features."
  • "They need more tutorial training about using the advanced features. It would be helpful."

What is our primary use case?

This solution is used for business. You can type letters and spreadsheets, you also use it for emails using Outlook.

What is most valuable?

I like the ease of use.

It's very stable and feature-rich. I can't see that it needs a lot of development.

What needs improvement?

They need more tutorial training about using the advanced features. It would be helpful.

For how long have I used the solution?

I have been using Microsoft 365 Business for six months.

We are using the latest version.

What do I think about the stability of the solution?

It's a stable product.

What do I think about the scalability of the solution?

This is an area that I have not explored, but it seems to be scalable.

We have between 100 and 200 users who are using this solution.

We plan to continue using this solution.

How are customer service and technical support?

We have not contacted technical support. We have not needed technical support.

Which solution did I use previously and why did I switch?

We had not used any other solution previously.

How was the initial setup?

There is no installation, it's on the cloud.

What's my experience with pricing, setup cost, and licensing?

The license is billed on a yearly basis.

I am not aware of the cost, but it is definitely not cheap.

What other advice do I have?

It's come a long way in terms of evolution.

I would rate Microsoft 365 Business an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
it_user1311060 - PeerSpot reviewer
Business Development Manager at a tech services company with 51-200 employees
Real User
Mar 29, 2021
Easy to use, fast, and reliable
Pros and Cons
  • "It's fast."
  • "It's fast, it's in the Cloud, we don't have to manage it on-premises, and it's very good, easier for us, and for our company also."
  • "Other than the price, I have not had any issues with this solution."
  • "As a customer, I would like the licensing fees to be cheaper."

What is our primary use case?

We use this solution in our organization for Office and email.

What is most valuable?

It's fast.

It's in the Cloud, we don't have to manage it on-premises.

It's very good, easier for us, and for our company also.

What needs improvement?

Other than the price, I have not had any issues with this solution.

For how long have I used the solution?

I have been using the latest version of Microsoft 365 Business for a year and a half.

What do I think about the stability of the solution?

It's a stable product. I haven't experienced any issues.

What do I think about the scalability of the solution?

It's scalable. We have 5,200 users in our organization.

How are customer service and technical support?

I have not contacted technical support. We haven't needed to.

Which solution did I use previously and why did I switch?

Before Microsft 365 Business, we used Office 365.

How was the initial setup?

I was not a part of the installation.

What's my experience with pricing, setup cost, and licensing?

As a customer, I would like the licensing fees should be cheaper.

What other advice do I have?

We have plans to continue using this solution.

We are selling this product in another department, and I would recommend it to others who are interested in using it.

I would rate Microsoft 365 Business an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1536705 - PeerSpot reviewer
CISO Executive at a financial services firm with 201-500 employees
Real User
Mar 29, 2021
Reliable, scalable, flexible, and can be run on different devices from different locations
Pros and Cons
  • "Its flexibility is most valuable. It provides flexibility and a dynamic approach. It is not limited by a physical location, and it can be run on different devices from different locations."
  • "Its flexibility is most valuable, as it provides a dynamic approach, is not limited by a physical location, and can be run on different devices from different locations."
  • "They can improve its price and make the way of sharing documents more secure."
  • "They can improve its price and make the way of sharing documents more secure."

What is our primary use case?

We have a mixed deployment. Some solutions are on-premises, and some are on the cloud. We are using email on-cloud, and document management and sharing of documents are done on-premises. We have the latest version of this solution.

What is most valuable?

Its flexibility is most valuable. It provides flexibility and a dynamic approach. It is not limited by a physical location, and it can be run on different devices from different locations.

What needs improvement?

They can improve its price and make the way of sharing documents more secure.

For how long have I used the solution?

I have been using this solution for around three months.

What do I think about the stability of the solution?

It is stable and reliable.

What do I think about the scalability of the solution?

It is scalable. We have around 600 users.

How are customer service and technical support?

So far, we didn't require any technical support. 

How was the initial setup?

It was complex.

What about the implementation team?

We got help from their local office for deployment, and we are satisfied with their support.

What's my experience with pricing, setup cost, and licensing?

Licensing is on a yearly basis. Its price could be better.

What other advice do I have?

I would rate Microsoft 365 Business an eight out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1381863 - PeerSpot reviewer
CEO at a tech services company with 201-500 employees
Consultant
Mar 26, 2021
Stable, very scalable, easy to set up, and extremely useful for office productivity
Pros and Cons
  • "Microsoft Teams is most valuable. It is a great product, and it has really been very valuable for us during the pandemic. It enabled good collaboration. Even after the pandemic, we will continue to use Microsoft Team in our organization. They are continuously improving the product, which is a very positive thing."
  • "We are very happy with this solution, particularly with Microsoft Teams because it has enabled us to collaborate very well with our colleagues during the pandemic."
  • "It should have better pricing. It is a monopoly product for Microsoft, and I don't think they will change the pricing. They do not offer any discount."
  • "It should have better pricing. It is a monopoly product for Microsoft, and I don't think they will change the pricing."

What is our primary use case?

It has Exchange, Word, Excel, and PowerPoint. It also has SharePoint that is used for sharing documents. It has Microsoft Teams, which is used for collaboration. All these are extremely useful for office productivity.

How has it helped my organization?

We have recently increased its usage. We are also using Microsoft Teams now. We are very happy with this solution, particularly with Microsoft Teams because it has enabled us to collaborate very well with our colleagues during the pandemic. The collaboration within the company has been really great through Microsoft Teams

What is most valuable?

Microsoft Teams is most valuable. It is a great product, and it has really been very valuable for us during the pandemic. It enabled good collaboration. Even after the pandemic, we will continue to use Microsoft Teams in our organization.

They are continuously improving the product, which is a very positive thing.

What needs improvement?

It should have better pricing. It is a monopoly product for Microsoft, and I don't think they will change the pricing. They do not offer any discount. 

For how long have I used the solution?

We have been using it for a long time.

What do I think about the stability of the solution?

It is quite stable.

What do I think about the scalability of the solution?

It is very scalable. For MS Office Business, we have 70 to 80 users. We are also using basic MS Office that has online Word and Excel. We have a total of about 350 users.

How are customer service and technical support?

We didn't need any support so far. We are a tech company, and we are able to solve 99% of problems at our end. We don't have to go to Microsoft.

Which solution did I use previously and why did I switch?

We have tried different online products for office tools, but nothing matches the quality of Office 365.

How was the initial setup?

Because it is in the cloud, you can access it through a browser. There is also an application for Microsoft Teams. You just have to download the application and log in. It connects to the cloud server, and you can start using it.

What's my experience with pricing, setup cost, and licensing?

It is certainly expensive, but you need it, so you pay for it. There is not much price negotiation, but the product is good. We're going to keep using it despite it being expensive. There isn't any good alternative.

What other advice do I have?

I would absolutely recommend this solution. We'll continue to use it. We have also started to use Power BI.

I would rate Microsoft 365 Business a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
reviewer1441953 - PeerSpot reviewer
Chief Software Engineer at a educational organization with 1-10 employees
Real User
Mar 17, 2021
Stable, scalable, easy to use, and easy to install
Pros and Cons
  • "It is stable and easy to use."
  • "It is stable and easy to use."
  • "It should support the local language. It should also be cheaper."
  • "It is expensive. It should be cheaper, especially for companies and businesses."

What is our primary use case?

I am using it to write documents and do other things.

What is most valuable?

It is stable and easy to use.

What needs improvement?

It should support the local language. It should also be cheaper.

For how long have I used the solution?

I have been using this solution for three years.

What do I think about the stability of the solution?

It is stable.

What do I think about the scalability of the solution?

It is scalable.

How are customer service and technical support?

It is easy to use. We don't need any support.

Which solution did I use previously and why did I switch?

Sometimes, we use a local product from the Chinese market, which is similar to this solution. It has document editing or spreadsheet editing tools.

How was the initial setup?

It is easy to install.

What about the implementation team?

Our IT team installed it. We have seven or eight engineers in our IT team.

What's my experience with pricing, setup cost, and licensing?

It is expensive. It should be cheaper, especially for companies and businesses. Licensing is on a yearly basis.

What other advice do I have?

I would recommend this solution. I plan to keep using this solution. 

I would rate Microsoft 365 Business an eight out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
it_user1465602 - PeerSpot reviewer
Network and systems administrator at a recruiting/HR firm with 1,001-5,000 employees
Real User
Mar 16, 2021
A stable, scalable, and useful business solution
Pros and Cons
  • "Microsoft 365 Business is useful. It's very useful because, for example, if I can't find my phone, I can just log in and find it at home."
  • "Microsoft 365 Business is useful; it's very useful because, for example, if I can't find my phone, I can just log in and find it at home."
  • "It's a little hard to use. It could also be cheaper."
  • "It is a little hard to use. It could also be cheaper."

What is most valuable?

Microsoft 365 Business is useful. It's very useful because, for example, if I can't find my phone, I can just log in and find it at home.

What needs improvement?

It's a little hard to use. It could also be cheaper.

For how long have I used the solution?

I have been using Microsoft 365 Business for more than ten years.

What do I think about the stability of the solution?

It's a stable product.

What do I think about the scalability of the solution?

Microsoft 365 Business is scalable.

Which solution did I use previously and why did I switch?

I think a lot of people used to use Microsoft Office before we switched to Microsoft 365 Business.

What's my experience with pricing, setup cost, and licensing?

I think it is expensive.

What other advice do I have?

I would recommend this product to new users.

On a scale from one to ten, I would give Microsoft 365 Business a ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free Microsoft 365 Business Report and get advice and tips from experienced pros sharing their opinions.
Updated: April 2026
Buyer's Guide
Download our free Microsoft 365 Business Report and get advice and tips from experienced pros sharing their opinions.