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Syed Fahad Anwar - PeerSpot reviewer
Principal System Developer at a government with 51-200 employees
Real User
Top 5Leaderboard
Sep 16, 2024
Full online services with SLA covered by Microsoft
Pros and Cons
  • "You can access Microsoft 365 Business from anywhere. You have full access to Office 365 or Outlook 365, and the support is there."
  • "The technical support could be more knowledgeable."

What is our primary use case?

We are using Microsoft Office and Teams for collaboration purposes, Microsoft Teams specifically helps us during the COVID phase, increasing productivity for both remote work and onsite work.

How has it helped my organization?

We see a productivity increase and a better collaboration platform. Instead of booking a meeting room for discussion, we can just use Teams to meet. 

What is most valuable?

You can access Microsoft 365 Business from anywhere. You have full access to Office 365 or Outlook 365, and the support is there.

It's always updated because Microsoft does patching regularly.

It's easier to configure, and you don't have to worry about supporting the solution.

What needs improvement?

The price could be cheaper.

The technical support could be more knowledgeable.

Buyer's Guide
Microsoft 365 Business
January 2026
Learn what your peers think about Microsoft 365 Business. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
881,082 professionals have used our research since 2012.

For how long have I used the solution?

We have been using it for two years.

We use the cloud-based solution.

What do I think about the stability of the solution?

It is stable.

What do I think about the scalability of the solution?

It is scalable. We have more than 1000 users.

How are customer service and support?

Technical support is okay, but they could be more knowledgeable.

Which solution did I use previously and why did I switch?

We were using the on-premises version before the cloud solution.

What's my experience with pricing, setup cost, and licensing?

We have a yearly license, and it could be cheaper.

What other advice do I have?

On a scale from one to ten, I would rate Microsoft 365 Business at nine.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Dawit Getachew - PeerSpot reviewer
Web Master & DevOps Engineer at a tech services company with 51-200 employees
Real User
Nov 16, 2023
A user-friendly interface, robust security features, and scalability for small to medium-sized companies, but potential downsides include additional costs for specialized tools
Pros and Cons
  • "I am highly satisfied with the security features and user-friendly interface."
  • "There is potential for it to offer even more features such as compliance reporting and device management."

What is our primary use case?

There is a focus on major products like SharePoint and Active Directory for tasks like managing databases and accessing user accounts.

What is most valuable?

I am highly satisfied with the security features and user-friendly interface.

What needs improvement?

There is potential for it to offer even more features such as compliance reporting and device management. Given the rapid growth of other companies, especially in product management, I believe that Microsoft 365, being widely used by organizations, could incorporate additional features to compete effectively with these fast-growing companies in the market. It could enhance its functionality, possibly through the inclusion of an Apex Gateway.

For how long have I used the solution?

I have been using it for one year.

What do I think about the stability of the solution?

It provides excellent stability capabilities. I would rate it nine out of ten.

What do I think about the scalability of the solution?

It is quite scalable for medium or small-sized companies. There are eight hundred individuals in our company that actively use it.

How are customer service and support?

My colleagues often discuss this, since they are usually engaging with the support team. They express positivity about it, although there have been some minor complaints, particularly about speed. I would rate it seven out of ten.

How would you rate customer service and support?

Neutral

How was the initial setup?

It is user-friendly and straightforward, making it accessible even for those less experienced in system administration. I would rate it eight out of ten.

What's my experience with pricing, setup cost, and licensing?

The base price is reasonable, but when it comes to the specialized tools for servers, the cost can become quite high.

What other advice do I have?

Overall, I would rate it seven out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
Buyer's Guide
Microsoft 365 Business
January 2026
Learn what your peers think about Microsoft 365 Business. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
881,082 professionals have used our research since 2012.
Pariyaporn-Chubsuwan - PeerSpot reviewer
Country Manager at a computer software company with 11-50 employees
Real User
Nov 6, 2023
Easy-to-use product with good stability
Pros and Cons
  • "The platform is stable and easy to use."
  • "There could be less frequent product updates."

What is our primary use case?

We use Microsoft 365 Business for scheduling emails and meetings and for features like Excel, PowerPoint, etc.

What is most valuable?

The platform is stable and easy to use.

What needs improvement?

There could be less frequent product updates.

What do I think about the stability of the solution?

I rate the product's stability an eight out of ten.

How was the initial setup?

The initial setup is easy for the cloud version.

What about the implementation team?

We implement the product with the help of our in-house team.

What other advice do I have?

I recommend Microsoft 365 Business to others and rate it a ten out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
WaleedKhan - PeerSpot reviewer
IT manager at a tech services company with 1,001-5,000 employees
Real User
Top 5Leaderboard
Nov 1, 2023
A stable and user-friendly product that enables users to access their documents from anywhere in the world
Pros and Cons
  • "The solution is quite friendly."
  • "Not everyone can afford the product."

What is our primary use case?

If we have the email address and the password, we can access our documents from any system anywhere in the world.

What is most valuable?

The solution is quite friendly.

What needs improvement?

The price is the main issue. Not everyone can afford the product.

For how long have I used the solution?

I have been using the solution since 2017. I am using the latest version of the solution.

What do I think about the stability of the solution?

The tool is stable.

What do I think about the scalability of the solution?

The tool is scalable. In my organization, 10 to 15 people are using the solution. We use the solution regularly. We need the files, drives, and presentations regularly.

How was the initial setup?

The product is easy to set up. The deployment was not tough. We just need to get the login credentials.

What about the implementation team?

I deployed the solution myself.

What's my experience with pricing, setup cost, and licensing?

We pay a yearly licensing fee for the solution. It could be more affordable.

What other advice do I have?

I took feedback from others and learned about the solution’s features before using it. I would recommend the product to others. Overall, I rate the product a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Abiyekoko - PeerSpot reviewer
Independent Consultant - Digital Transformation at a consultancy with self employed
Real User
Oct 23, 2023
Has a straightforward initial setup process and efficient integration features
Pros and Cons
  • "The product's most valuable features are quick integration and video calls."
  • "The platform's pricing needs improvement."

What is our primary use case?

We use the product to collaborate for client meetings via video calls using Teams. We can also use it for storage and share documents with other colleagues.

What is most valuable?

The product's most valuable features are quick integration and video calls.

What needs improvement?

The platform's pricing needs improvement.

For how long have I used the solution?

We have been using Microsoft 365 Business for ten years.

What do I think about the stability of the solution?

It is a stable platform.

How are customer service and support?

The technical support team responds to the queries.

Which solution did I use previously and why did I switch?

I use Google Docs sometimes.

How was the initial setup?

The initial setup process is straightforward. It takes a few minutes to complete once connected to the internet.

What about the implementation team?

The product can be implemented with the help of an in-house team.

What's my experience with pricing, setup cost, and licensing?

The product's pricing could be better. 

What other advice do I have?

I recommend Microsoft 365 Business and rate it an eight out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Alex Clerici - PeerSpot reviewer
System Integrator IT Manager at a tech services company with 11-50 employees
Real User
Top 5Leaderboard
Jul 24, 2023
Helps with corporate email and document management but needs to improve support and administration
Pros and Cons
  • "We use Microsoft 365 Business for email and desktop management. We also use Office Suite products like Word, Excel, and PowerPoint to manage documents."
  • "I don't like the tool's administration which consists of crappy operations."

What is our primary use case?

We use Microsoft 365 Business for email and desktop management. We also use Office Suite products like Word, Excel, and PowerPoint to manage documents. 

What needs improvement?

I don't like the tool's administration which consists of crappy operations. 

For how long have I used the solution?

I have been using the solution for three to four years. 

What do I think about the stability of the solution?

Microsoft 365 Business is stable. 

What do I think about the scalability of the solution?

The product is scalable and my company has 300 users for the tool. 

How are customer service and support?

We escalated a few issues and did not get a response from Microsoft's support. The support is too complex and takes a lot of time. It is not quick. 

What's my experience with pricing, setup cost, and licensing?

The product is expensive and the licensing costs are yearly. 

What other advice do I have?

I would rate Microsoft 365 Business a seven out of ten. I will recommend the tool for corporate email and document management. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
AshwinMor - PeerSpot reviewer
Senior Test Lead at a tech vendor with 10,001+ employees
Real User
Top 5
Mar 29, 2023
Has all the necessary features and automation tools required
Pros and Cons
  • "It is a scalable solution."
  • "They should improve the screen sharing feature in Microsoft Teams."

What is our primary use case?

We've been using Microsoft to communicate with clients via email.

What is most valuable?

The solution has all the necessary features and automation tools required.

What needs improvement?

While using the screen sharing feature in Microsoft Teams, the screen sometimes gets stuck when we move into the remote desktop. They should work on that particular area.

For how long have I used the solution?

We have been using the solution for nine years.

What do I think about the stability of the solution?

It is a stable solution. But sometimes, the solution drops for a minute. Apart from that, I have not seen any stability issues so far. I rate the solution's stability as a ten.

What do I think about the scalability of the solution?

It is a scalable solution. More than a thousand employees in our organization use the solution. I rate its scalability as a ten.

How was the initial setup?

The solution is already installed in the system. We just have to put in the credentials and log in.

What's my experience with pricing, setup cost, and licensing?

You need to purchase the license.

What other advice do I have?

I recommend the solution as it is the best in the market compared to other vendors like Gmail, Yahoo, etc. It is an apt solution for corporations because they get Microsoft Teams, wherein they can connect with their peers for any issues. I rate the solution as a ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
IT strategist at a comms service provider with 51-200 employees
Real User
Oct 10, 2022
A user-friendly and complete tool, easy to install, and help is available online
Pros and Cons
  • "It is a complete tool."
  • "With such a complete tool, it may be difficult for a beginner to use without help."

What is our primary use case?

You can use Word, PowerPoint, Excel, and Access, which is a database.

You can make frequent presentations to customers, and create invoices.

What is most valuable?

Excel is a very powerful tool. I can create a lot of data in Microsoft Excel and then use it and extract the data in any analytics platform.

It is a complete tool. It gives me every kind of feature that I want. It's quite good.

When you talk about ease of use, it's relative. I have been using Microsoft products for a long time. I have grown with it and the product has grown with me. I feel comfortable. But, for someone with no background in IT that doesn't have the dexterity to play with the IT tools, they may find it difficult to use.

When you get used to it, it's like picking up a paper and a pen and drafting it. You can use many more features. Paper and pen are used to exemplify simplicity.

When using PowerPoint, I want to create a very illustrative presentation. I can draw many pictures globally with several designs. It's flexible. After preparing the presentation, I can preview the form and share it with people.

It's very user-friendly.

I can use this product on five devices. I can use it on my mobile, and I have two laptops. I can access it from any one of my devices, even if I am commuting or in another country, I can access all of my documents.

Microsoft OneNote is also included. I can create my shopping list, or go on a trip, and make all of my notes accessible on all devices.

What needs improvement?

With such a complete tool, it may be difficult for a beginner to use without help.

For how long have I used the solution?

I have been using Microsoft 365 Business for between four and five years.

What do I think about the stability of the solution?

It is a stable solution.

What do I think about the scalability of the solution?

It's a scalable product. Most people in our organization use it.

We have approximately 50 users, maybe more.

How are customer service and support?

With all Microsoft products, online help is available.

I have not had the need to contact technical support. I have not had any issues.

How would you rate customer service and support?

Positive

How was the initial setup?

The initial setup was nothing at all. It was no effort.

It was very easy and very comfortable to complete.

Microsoft 365 has multiple packages. I use the auxiliary version. We can deploy all of them in 10 to 15 minutes maximum, but it depends on the internet speed as well.

What about the implementation team?

I completed the deployment and implementation myself. It doesn't require any help.

What's my experience with pricing, setup cost, and licensing?

It could be a little less expensive.

What other advice do I have?

You have the option of 1TB of storage per user, or you can keep it on your desktop or laptop.

I can create documents in Microsoft Office and fill them in PDF. I use Adobe quite extensively. Between them, I don't need anything.

There is no other alternative, except maybe Google.

Overall, I am very satisfied with this product and I recommend it to others.

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free Microsoft 365 Business Report and get advice and tips from experienced pros sharing their opinions.
Updated: January 2026
Buyer's Guide
Download our free Microsoft 365 Business Report and get advice and tips from experienced pros sharing their opinions.