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Chandrakant Bharadwaj - PeerSpot reviewer
Head of Data Management at Zeno Health
Real User
Top 10
Aug 16, 2021
Stable, scalable, and feature-rich
Pros and Cons
  • "The features such as meetings connected with Microsoft Teams and the integration is fabulous."
  • "The dashboard is an area of improvement."
  • "The dashboard is an area of improvement. It is needed for the summary of the device, telling how many emails you have and what needs to be responded to."

What is our primary use case?

We use Microsoft 365 Business for emails in Outlook.

How has it helped my organization?

Having everything in one platform, that is integrated, helps us to save time. We have better Communication and Collaboration.

What is most valuable?

Managing the complete mailbox, the email thread. The features such as meetings connected with Microsoft Teams and the integration is fabulous.

It works perfectly.

What needs improvement?

The dashboard is an area of improvement. It is needed for the summary of the device. Telling how many emails you have, and what needs to be responded to. 

AI-based intelligence should be more intuitive. For example, in Google, you can schedule a meeting and Google will ask you if it should schedule a meeting based on your email. It will tell you the times that are available. 

Buyer's Guide
Microsoft 365 Business
June 2026
Learn what your peers think about Microsoft 365 Business. Get advice and tips from experienced pros sharing their opinions. Updated: June 2026.
902,495 professionals have used our research since 2012.

For how long have I used the solution?

I have been using Microsoft 365 Business for one year.

What do I think about the stability of the solution?

Microsoft 365 Business is a stable product. We have not experienced any issues with bugs or glitches.

What do I think about the scalability of the solution?

It's a scalable product. My organization has 20,000 people who are using it.

How are customer service and support?

We have not contacted technical support.

Which solution did I use previously and why did I switch?

Previously, we used G-Suite, Google, and Gmail but we find that Microsoft is better.

How was the initial setup?

The initial setup is quite easy for me, but it was done through my team.

What's my experience with pricing, setup cost, and licensing?

I am not aware of the pricing.

Which other solutions did I evaluate?

We are currently evaluating MDM software for implementation in our company.

We are looking for a new product. We are doing comparisons and analyzing different products.

What other advice do I have?

I would rate Microsoft 365 Business an eight out of ten.

Which deployment model are you using for this solution?

Private Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Syed Fahad Anwar - PeerSpot reviewer
Principal System Developer at DiwanDubai
Real User
Top 5Leaderboard
Mar 16, 2026
Microsoft online solutions for business with support
Pros and Cons
  • "You can access Microsoft 365 Business from anywhere. You have full access to Office 365 or Outlook 365, and the support is there."
  • "The technical support could be more knowledgeable."

What is our primary use case?

We are using Microsoft Office and Teams for collaboration purposes, Microsoft Teams specifically helps us during the COVID phase, increasing productivity for both remote work and onsite work.

How has it helped my organization?

We see a productivity increase and a better collaboration platform. Instead of booking a meeting room for discussion, we can just use Teams to meet. 

What is most valuable?

You can access Microsoft 365 Business from anywhere. You have full access to Office 365 or Outlook 365, and the support is there.

It's always updated because Microsoft does patching regularly.

It's easier to configure, and you don't have to worry about supporting the solution.

What needs improvement?

The price could be cheaper.

The technical support could be more knowledgeable.

For how long have I used the solution?

We have been using it for two years.

We use the cloud-based solution.

What do I think about the stability of the solution?

It is stable.

What do I think about the scalability of the solution?

It is scalable. We have more than 1000 users.

How are customer service and support?

Technical support is okay, but they could be more knowledgeable.

Which solution did I use previously and why did I switch?

We were using the on-premises version before the cloud solution.

What's my experience with pricing, setup cost, and licensing?

We have a yearly license, and it could be cheaper.

What other advice do I have?

On a scale from one to ten, I would rate Microsoft 365 Business at nine.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Last updated: Mar 16, 2026
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Buyer's Guide
Microsoft 365 Business
June 2026
Learn what your peers think about Microsoft 365 Business. Get advice and tips from experienced pros sharing their opinions. Updated: June 2026.
902,495 professionals have used our research since 2012.
Dawit Getachew - PeerSpot reviewer
Web Master & DevOps Engineer at MMCY Tech
Real User
Nov 16, 2023
A user-friendly interface, robust security features, and scalability for small to medium-sized companies, but potential downsides include additional costs for specialized tools
Pros and Cons
  • "I am highly satisfied with the security features and user-friendly interface."
  • "There is potential for it to offer even more features such as compliance reporting and device management."

What is our primary use case?

There is a focus on major products like SharePoint and Active Directory for tasks like managing databases and accessing user accounts.

What is most valuable?

I am highly satisfied with the security features and user-friendly interface.

What needs improvement?

There is potential for it to offer even more features such as compliance reporting and device management. Given the rapid growth of other companies, especially in product management, I believe that Microsoft 365, being widely used by organizations, could incorporate additional features to compete effectively with these fast-growing companies in the market. It could enhance its functionality, possibly through the inclusion of an Apex Gateway.

For how long have I used the solution?

I have been using it for one year.

What do I think about the stability of the solution?

It provides excellent stability capabilities. I would rate it nine out of ten.

What do I think about the scalability of the solution?

It is quite scalable for medium or small-sized companies. There are eight hundred individuals in our company that actively use it.

How are customer service and support?

My colleagues often discuss this, since they are usually engaging with the support team. They express positivity about it, although there have been some minor complaints, particularly about speed. I would rate it seven out of ten.

How would you rate customer service and support?

Neutral

How was the initial setup?

It is user-friendly and straightforward, making it accessible even for those less experienced in system administration. I would rate it eight out of ten.

What's my experience with pricing, setup cost, and licensing?

The base price is reasonable, but when it comes to the specialized tools for servers, the cost can become quite high.

What other advice do I have?

Overall, I would rate it seven out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
Pariyaporn-Chubsuwan - PeerSpot reviewer
Country Manager at P One Distribution
Real User
Nov 6, 2023
Easy-to-use product with good stability
Pros and Cons
  • "The platform is stable and easy to use."
  • "There could be less frequent product updates."

What is our primary use case?

We use Microsoft 365 Business for scheduling emails and meetings and for features like Excel, PowerPoint, etc.

What is most valuable?

The platform is stable and easy to use.

What needs improvement?

There could be less frequent product updates.

What do I think about the stability of the solution?

I rate the product's stability an eight out of ten.

How was the initial setup?

The initial setup is easy for the cloud version.

What about the implementation team?

We implement the product with the help of our in-house team.

What other advice do I have?

I recommend Microsoft 365 Business to others and rate it a ten out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
WaleedKhan - PeerSpot reviewer
IT manager at ARAR Innovations
Real User
Nov 1, 2023
A stable and user-friendly product that enables users to access their documents from anywhere in the world
Pros and Cons
  • "The solution is quite friendly."
  • "Not everyone can afford the product."

What is our primary use case?

If we have the email address and the password, we can access our documents from any system anywhere in the world.

What is most valuable?

The solution is quite friendly.

What needs improvement?

The price is the main issue. Not everyone can afford the product.

For how long have I used the solution?

I have been using the solution since 2017. I am using the latest version of the solution.

What do I think about the stability of the solution?

The tool is stable.

What do I think about the scalability of the solution?

The tool is scalable. In my organization, 10 to 15 people are using the solution. We use the solution regularly. We need the files, drives, and presentations regularly.

How was the initial setup?

The product is easy to set up. The deployment was not tough. We just need to get the login credentials.

What about the implementation team?

I deployed the solution myself.

What's my experience with pricing, setup cost, and licensing?

We pay a yearly licensing fee for the solution. It could be more affordable.

What other advice do I have?

I took feedback from others and learned about the solution’s features before using it. I would recommend the product to others. Overall, I rate the product a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Abiyekoko - PeerSpot reviewer
Independent Consultant - Digital Transformation at Jennifer Yalden
Real User
Oct 23, 2023
Has a straightforward initial setup process and efficient integration features
Pros and Cons
  • "The product's most valuable features are quick integration and video calls."
  • "The platform's pricing needs improvement."

What is our primary use case?

We use the product to collaborate for client meetings via video calls using Teams. We can also use it for storage and share documents with other colleagues.

What is most valuable?

The product's most valuable features are quick integration and video calls.

What needs improvement?

The platform's pricing needs improvement.

For how long have I used the solution?

We have been using Microsoft 365 Business for ten years.

What do I think about the stability of the solution?

It is a stable platform.

How are customer service and support?

The technical support team responds to the queries.

Which solution did I use previously and why did I switch?

I use Google Docs sometimes.

How was the initial setup?

The initial setup process is straightforward. It takes a few minutes to complete once connected to the internet.

What about the implementation team?

The product can be implemented with the help of an in-house team.

What's my experience with pricing, setup cost, and licensing?

The product's pricing could be better. 

What other advice do I have?

I recommend Microsoft 365 Business and rate it an eight out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Alex Clerici - PeerSpot reviewer
System Integrator IT Manager at Tecnimex S.r.l.
Real User
Top 5
Jul 24, 2023
Helps with corporate email and document management but needs to improve support and administration
Pros and Cons
  • "We use Microsoft 365 Business for email and desktop management. We also use Office Suite products like Word, Excel, and PowerPoint to manage documents."
  • "I don't like the tool's administration which consists of crappy operations."

What is our primary use case?

We use Microsoft 365 Business for email and desktop management. We also use Office Suite products like Word, Excel, and PowerPoint to manage documents. 

What needs improvement?

I don't like the tool's administration which consists of crappy operations. 

For how long have I used the solution?

I have been using the solution for three to four years. 

What do I think about the stability of the solution?

Microsoft 365 Business is stable. 

What do I think about the scalability of the solution?

The product is scalable and my company has 300 users for the tool. 

How are customer service and support?

We escalated a few issues and did not get a response from Microsoft's support. The support is too complex and takes a lot of time. It is not quick. 

What's my experience with pricing, setup cost, and licensing?

The product is expensive and the licensing costs are yearly. 

What other advice do I have?

I would rate Microsoft 365 Business a seven out of ten. I will recommend the tool for corporate email and document management. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Senior M365 Engineer at a computer software company with 51-200 employees
Real User
Apr 14, 2023
Helps to keep track of the devices and users over the internet
Pros and Cons
  • "I am impressed with the MDM feature."
  • "The solution has a lot of areas to be improved. The tool needs to improve its background synchronization of data between the platforms. It can facilitate better decision-making and analysis of data. The tool should also make improvements to responsive mechanisms which can eliminate any bottlenecks."

What is our primary use case?

We use the product as it was selected by our client for their environment. You can implement organizational compliance policies and make your devices secure. Companies can keep track of devices and users over the internet itself. The product is cloud-based. Therefore, you do not need a dedicated IT system and hardware.

What is most valuable?

I am impressed with the MDM feature.

What needs improvement?

The solution has a lot of areas to be improved. The tool needs to improve its background synchronization of data between the platforms. It can facilitate better decision-making and analysis of data. The tool should also make improvements to responsive mechanisms which can eliminate any bottlenecks.

For how long have I used the solution?

I have been working with the solution for four to five years.

What do I think about the stability of the solution?

The solution is stable.

How are customer service and support?

If you use the user portal, then you need to have some credits. On the other hand, if you have a license, then support is free. The support responds on time.

How would you rate customer service and support?

Neutral

How was the initial setup?

The solution’s deployment takes two to three months to complete.

What was our ROI?

We have seen ROI with the tool’s use. The solution removes the burden of decision-making of compliance policy management.

What's my experience with pricing, setup cost, and licensing?

The tool’s licensing and pricing are interconnected. There are different levels of licensing.

What other advice do I have?

I would rate the solution an eight out of ten. The solution does not require any maintenance from our end since it is deployed over the cloud. Before choosing this solution, you need to get the gist of it. If you do so, then it will not take long for you to onboard.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor. The reviewer's company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
AshwinMor - PeerSpot reviewer
Senior Test Lead at HCLSoftware
Real User
Mar 29, 2023
Has all the necessary features and automation tools required
Pros and Cons
  • "It is a scalable solution."
  • "They should improve the screen sharing feature in Microsoft Teams."

What is our primary use case?

We've been using Microsoft to communicate with clients via email.

What is most valuable?

The solution has all the necessary features and automation tools required.

What needs improvement?

While using the screen sharing feature in Microsoft Teams, the screen sometimes gets stuck when we move into the remote desktop. They should work on that particular area.

For how long have I used the solution?

We have been using the solution for nine years.

What do I think about the stability of the solution?

It is a stable solution. But sometimes, the solution drops for a minute. Apart from that, I have not seen any stability issues so far. I rate the solution's stability as a ten.

What do I think about the scalability of the solution?

It is a scalable solution. More than a thousand employees in our organization use the solution. I rate its scalability as a ten.

How was the initial setup?

The solution is already installed in the system. We just have to put in the credentials and log in.

What's my experience with pricing, setup cost, and licensing?

You need to purchase the license.

What other advice do I have?

I recommend the solution as it is the best in the market compared to other vendors like Gmail, Yahoo, etc. It is an apt solution for corporations because they get Microsoft Teams, wherein they can connect with their peers for any issues. I rate the solution as a ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Senior Anaylst at a consultancy with 201-500 employees
Real User
Nov 10, 2021
Reasonably priced with an excellent suite of apps that integrate well together
Pros and Cons
  • "Since the pandemic hit us, it has helped a lot with the need to work remotely. We can share live files, work on the same document, we can live chat, and even create multiple channels within Teams where the files can be shared and worked on by specific users."
  • "Since the pandemic hit us, it has helped a lot with the need to work remotely."
  • "One thing we did not like, about Excel particularly, is that it hangs a lot. It hangs a lot compared to Google Sheets."

What is most valuable?

I appreciate how everything is totally integrated. I can switch from Excel and Word to PowerPoint or Outlook. Outlook and the Calendar are completely integrated as well. It used to have Skype, however, now we have Teams, which integrates nicely with everything. We can check our meetings and have everything set up right in our calendar. It's all very convenient in terms of being able to access and use it. 

The OneDrive is very good. Since the pandemic hit us, it has helped a lot with the need to work remotely. We can share live files, work on the same document, we can live chat, and even create multiple channels within Teams where the files can be shared and worked on by specific users. That's quite helpful.

The pricing is competitive.

What needs improvement?

One thing we did not like, about Excel particularly, is that it hangs a lot. It hangs a lot compared to Google Sheets.

For how long have I used the solution?

I've been using the solution for close to three years. 

What do I think about the stability of the solution?

The solution is mostly stable. That said, Excel is very slow whenever the data is quite large compared to what we use. With small data, it works fine. With a small set of records, it's not a problem. However, whenever the records are a large number - even if it's 5000 - then it hangs a lot. 

How are customer service and support?

I never faced such challenges that I had to reach out to technical support. Sometimes when there are small challenges, I just Google the issue and resolve it myself. Otherwise, I've never felt a need to connect with the support team.

Which solution did I use previously and why did I switch?

I also am familiar with Google apps, such as Google Sheets, and the whole G-Suite for business.

What's my experience with pricing, setup cost, and licensing?

The prices are very competitive.

What other advice do I have?

I'm a customer and an end-user.

I'd rate the solution at an eight out of ten. For the most part, it works perfectly fine for me. 

I'd recommend basic usage to other customers. Compared to other individual collaboration apps such as Zoom Meetings or Cisco WebEx, it's more complete. 365 as a whole suite is definitely better as you've got all the office requirements solved by one software solution. I'll definitely recommend Microsoft Office to others.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free Microsoft 365 Business Report and get advice and tips from experienced pros sharing their opinions.
Updated: June 2026
Buyer's Guide
Download our free Microsoft 365 Business Report and get advice and tips from experienced pros sharing their opinions.