Service and Support
Customer service and support for Microsoft Azure VPN Gateway varies. Those with premium support contracts experience efficient resolution times and high-quality assistance. Without such contracts, response times are slower, and issues may remain unresolved. Support quality and effectiveness depend on the tier purchased. Technical support, while accessible, sometimes lacks the necessary expertise. Users rate premium support highly, but the free and basic tiers receive lower scores due to delays and outsourced teams.
Deployment
Initial setup for Microsoft Azure VPN Gateway is considered straightforward by most, taking 15 to 45 minutes. Some find it seamless with minimal steps, while others note potential complexity with networking and redundancy. Experiences vary, depending on familiarity with the tool. Larger deployments may involve network architects or engineers. Some users mention reliance on support teams. Generally, setup is rated between eight and nine out of ten for ease.
Scalability
Microsoft Azure VPN Gateway offers significant scalability across organizations, with several enterprises highlighting its adaptability. It easily transitions between plans, accommodates multiple offices globally, and manages workloads efficiently. Although it can support hundreds to thousands of users, some limitations in scaling exist based on chosen SKUs. Users note the need to recreate instances for certain upgrades, yet many report satisfaction with its capacity to support business growth without compromising performance.
Stability
Microsoft Azure VPN Gateway shows mixed stability. Many users highlight its strong performance without significant downtimes, rating stability highly. However, some point to inconsistency and the need for proper setup. Comparisons with open-source tools suggest room for improvement. Issues with CI/CD integration in function apps have been noted, particularly with Linux-based environments. Despite some challenges, most report it as dependable in their operations, benefiting from Microsoft's robust network infrastructure.