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Microsoft Teams Reviews

Vendor: Microsoft
4.1 out of 5
Badge Ranked 1
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What is Microsoft Teams?

At Microsoft, our mission is to empower every person and every organization on the planet to achieve more. Our mission is grounded in both the world in which we live and the future we strive to create. Today, we live in a mobile-first, cloud-first world, and the transformation we are driving across our businesses is designed to enable Microsoft and our customers to thrive in this world.

Get the Microsoft Teams Buyer's Guide and find out what your peers are saying about Microsoft Teams, TeamViewer Business, Atlassian Confluence and more!
Microsoft Teams is the #1 ranked solution in top Enterprise Social Software and #3 ranked solution in top Virtual Meetings solutions. PeerSpot users give Microsoft Teams an average rating of 8.2 out of 10. Microsoft Teams is most commonly compared to TeamViewer Business: Microsoft Teams vs TeamViewer Business. Microsoft Teams is popular among the large enterprise segment, accounting for 68% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a financial services firm, accounting for 22% of all views.
Buyer's Guide
Microsoft Teams
September 2025
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Microsoft Teams mindshare

Product category:
Virtual Meetings
As of October 2025, the mindshare of Microsoft Teams in the Virtual Meetings category stands at 3.5%, up from 3.0% compared to the previous year, according to calculations based on PeerSpot user engagement data.
Virtual Meetings Market Share Distribution
ProductMarket Share (%)
Microsoft Teams3.5%
Zoom Workplace Business15.0%
Webex13.1%
Other68.4%
Virtual Meetings

PeerResearch reports based on Microsoft Teams reviews

TypeTitleDate
CategoryVirtual MeetingsOct 13, 2025Download
ProductReviews, tips, and advice from real usersOct 13, 2025Download
ComparisonMicrosoft Teams vs Zoom Workplace BusinessOct 13, 2025Download
ComparisonMicrosoft Teams vs WebexOct 13, 2025Download
ComparisonMicrosoft Teams vs Skype for BusinessOct 13, 2025Download
Suggested products
TitleRatingMindshareRecommending
TeamViewer Business4.36.6%91%87 interviewsAdd to research
Atlassian Confluence4.1N/A90%107 interviewsAdd to research
 
 
Key learnings from peers

Valuable Features

Microsoft Teams' features such as seamless communication through chat and video calling, integration with Office 365, and collaboration tools like SharePoint and OneDrive are highly valued. Users appreciate its user-friendly interface for organizing remote meetings, sharing files, and utilizing persistent chat. The platform's streamlined integration with existing Microsoft tools, comprehensive document management, and high-quality audio and video conferencing facilitate effective teamwork. The ease of access on mobile devices further enhances its appeal.
  • "Microsoft Teams is a very good application; the UI, the color, everything is very attractive, so I would recommend it to others."
  • "I am actively using Planner, which is very convenient because I can have all of my tasks from projects, from different boards, from my personal list; I have everything in one list and I can filter and divide and prioritize."
  • "The biggest advantage of Microsoft Teams is that it is a combined package where I can do chat, video conferencing, work on spreadsheets, documents, and other things with many people sitting at my desk, which makes work easy, especially with clients who are in remote locations, so it saves a lot of time."

Room for Improvement

Users of Microsoft Teams have expressed challenges related to file management, integration capabilities, interface intuitiveness, and stability. Complaints include slow file uploads due to complex authorization levels, inefficient calendar and task management, and limited collaboration features compared to platforms like Zoom. There are frustrations with high memory usage, limited AI capabilities, frequent stability issues, and complicated user interface navigation. Users also seek better integration with external tools, more intuitive identity management, and an improved search feature.
  • "The application crashing in Microsoft Teams affected productivity. If we could minimize that, productivity would increase."
  • "Only once did we really get help from Microsoft support; the rest were cases we resolved ourselves while just exchanging useless emails with support."
  • "Even though there are some issues with speed and the solution is expensive, I would still give it maximum, 10 points."

ROI

Companies see substantial time savings and flexibility with Microsoft Teams, with many highlighting improved collaboration. Most report significant returns, including cost savings on travel and enhanced remote work capabilities during the pandemic. Some users integrate Teams with other Microsoft services, contributing positively to investment returns. A few users notice no productivity increase or find it comparable to alternatives like Webex. Overall, the tool is deemed valuable, though some find the monetary investment high.

Pricing

Microsoft Teams pricing varies with user requirements and package options. Enterprise buyers typically find the solution economical when bundled with Microsoft 365, offering cost savings by including other Microsoft tools. Licensing is often included in Office packages with options for additional security features at an extra cost. Fees are per user, with competitive pricing compared to standalone alternatives. Some organizations additionally benefit from subsidized rates or free usage in educational institutions, enhancing affordability.
  • "I’m unsure about the exact cost, but I believe it’s reasonable. Using Teams for collaboration, video conferencing, and messaging helps save costs, especially for communicating with third-party companies worldwide."
  • "I don't think the solution is as expensive as big Webex licenses. It doesn't usually offer one-on-one licenses, so it's hard to compare. It's more expensive than the Google equivalent, but you can't replace Microsoft Teams with Google's offering."
  • "The solution's pricing is average."

Popular Use Cases

Microsoft Teams is used primarily for communication, project collaboration, and virtual meetings. It facilitates file sharing, chat, video conferencing, and integrates with Microsoft 365 tools like SharePoint and Outlook. Organizations employ it for team management, document sharing, onboarding, training, external communication, and internal coordination. Teams enable seamless work across different locations with tools such as Lists, Plans, and Tasks, improving efficiency in remote work environments.

Service and Support

Many users rely on internal support teams for Microsoft Teams, rarely engaging directly with Microsoft. For those who do, experiences vary. Some praise the support as responsive and knowledgeable, while others find delays frustrating, especially via standard channels. Premium support receives positive feedback, offering dedicated assistance. Feedback on general services indicates that support can be inconsistent, with users noting both timely responses and extended delays for resolution. Enhancement in support quality is desired by many.

Deployment

Microsoft Teams' initial setup is mostly viewed as straightforward and user-friendly. Many found it quick and simple to deploy, especially when integrated with Office 365. However, some experienced slight challenges, such as activating accounts or ensuring compatibility across devices. The deployment timeline varied significantly, with smaller deployments completed rapidly, while larger organizations required more time to align everything. Familiarity with Microsoft's ecosystem appears to assist in easing the setup process.

Scalability

Microsoft Teams is recognized for its scalability across various user bases. Organizations have successfully integrated thousands of users, highlighting its capability to handle diverse needs smoothly. Users commend its seamless performance even with expanded usage, noting effective integration and ease of user addition. Challenges arise occasionally, such as with license management and channel limitations, but they are generally manageable. The scalability contributes to its widespread adoption in large companies and educational institutions.

Stability

Microsoft Teams demonstrates consistent stability, with most users experiencing minimal issues. Some report challenges like screen sharing disruptions, occasional crashes, or connection losses, often tied to internet reliability rather than the app itself. Users frequently rate its stability between 8 to 10 out of 10, suggesting high overall satisfaction. Few mention the need for improvements due to synchronization or status display problems, indicating areas where some face minor setbacks.
These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.
Download our Microsoft Teams Buyer's Guide for additional reliable information.

Review data by company size

By reviewers
Company SizeCount
Small Business57
Midsize Enterprise41
Large Enterprise60
By reviewers
By visitors reading reviews
Company SizeCount
Small Business77
Midsize Enterprise45
Large Enterprise261
By visitors reading reviews

Top industries

By visitors reading reviews
Financial Services Firm
22%
Manufacturing Company
9%
Educational Organization
8%
Computer Software Company
8%
Government
7%
Construction Company
6%
University
5%
Healthcare Company
5%
Performing Arts
4%
Insurance Company
3%
Wholesaler/Distributor
2%
Real Estate/Law Firm
2%
Energy/Utilities Company
2%
Comms Service Provider
2%
Transportation Company
2%
Non Profit
2%
Retailer
2%
Legal Firm
1%
Outsourcing Company
1%
Recreational Facilities/Services Company
1%
Media Company
1%
Pharma/Biotech Company
1%
Leisure / Travel Company
1%
Renewables & Environment Company
1%
Logistics Company
1%
Recruiting/Hr Firm
1%
Hospitality Company
1%
Consumer Goods Company
1%

Compare Microsoft Teams with alternative products

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Learn more about Microsoft Teams

We do business in 170 countries and are made up of 114,000 passionate employees dedicated to fulfilling our mission of helping you and your organization achieve more.

Microsoft Teams was previously known as MS Teams.

Microsoft Teams customers

Honeywll, AIRFRANCE, AccuWeather, Lilly

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Why is Virtual Meetings important for companies?

Product Categories

Product Categories
Virtual Meetings
Enterprise Social Software

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Microsoft Teams Reviews Summary
Author infoRatingReview Summary
IT Project Manager at UkrSibbank3.5I've used Microsoft Teams daily since 2018 for meetings and task management; it's convenient but glitchy, with recent updates causing confusion. Support and stability vary, and separating licensing from Office has made budgeting harder.
Master in Cyber Security at Ganpat University4.0I used Microsoft Teams for nearly two years and found it user-friendly with great UI and video quality, though occasional app crashes affected productivity slightly; setup was easy, and I’d rate it an 8 out of 10.
Data Scientist Capability owner at BP5.0I've used Microsoft Teams for over a decade for meetings, collaboration, and transcription, with useful integrations like Workday, though language nuances affect accuracy; avatars, transcription in regional languages, and overall responsiveness could be improved.
IT Manager at R K Khanna and Associates5.0I've used Microsoft Teams for 4–5 years mainly for team meetings, chats, and document collaboration; it's stable, scalable, integrates well with Microsoft 365, though slightly expensive and occasionally slow, I still rate it 10/10.
CEO at Planfirma Technologies Private Limited4.0I use Microsoft Teams for presentations and collaboration because of its seamless integration with Office 365 and unique features like session recording to OneDrive. Improvements needed include AI for transcripts, visibility during presentations, and better integration with other products.
System Egineer at Degroof-Petercam3.5I use Microsoft Teams mainly for chatting and meetings, finding the persistent chat feature helpful, but limited integration due to on-premise systems restricts functionality. Overall, it's stable and scalable but offers no productivity improvement over Webex.
Microsoft Practice Lead at a tech services company with 11-50 employees3.5I use Microsoft Teams as a replacement for Skype for Business. Teams enhances business communication through features like document co-authoring and Power BI integration, but struggles with identity management when switching between organizations. Despite this, it effectively centralizes communication.
Software Engineer at a retailer with 51-200 employees4.0I've used Microsoft Teams primarily for meetings, valuing its screen sharing, recordings, and transcript features, though I find the interface less intuitive than Zoom and have experienced occasional audio issues and high bandwidth usage.