OpenText Cloud Service Automation offers scalability, enabling users to easily request additional resources to support business growth. It integrates multiple tools, automates processes, and supports various providers for heterogeneous environments. With user-friendly features, it simplifies job submission compared to traditional mainframe systems. It includes lifecycle management capabilities. Its flexibility allows tailored offerings for different user groups, making it ideal for dynamic infrastructure-as-a-service delivery.
- "These products let us integrate multiple tools together and help to automate the processes by cutting down time and effort through the modules and reusable contents."
- "Scalability is the most valuable feature to us."
- "The ability to tie the pieces together, supporting multiple providers across both HPE and non-HPE products, is crucial in a heterogeneous environment composed of many different commercial and in-house developed components."
Users suggest enhancements for OpenText Cloud Service Automation in areas such as subscriber flexibility, better monitoring visibility, and more functionality in cascading properties. They express a need for easier installation and improved support quality. Access to information could be made more open to testers. Additionally, more monitoring capabilities allowing customers to identify issues themselves would be beneficial. Users are in the learning phase and require time to adapt to the tool.
- "I’d like to see better monitoring visibility. We have to rely on HPE Technical Services to tell us when those challenges and problems occur."
- "Deployment has been extremely painful for the production environment. This was mostly due to the decision to use our internal Microsoft-based Certificate Authority (CA)."
- "I haven't found very user friendly things, some are a little tricky."
