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OpenText Operations Orchestration Reviews

Vendor: OpenText
3.9 out of 5
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What is OpenText Operations Orchestration?

OpenText Operations Orchestration (OO) automates, integrates, and orchestrates any IT process, on cloud or off. Automate using low-code/no-code workflow authoring options. Integrate with an API rich, extensible platform. Centrally orchestrate powerful, scalable workflows.

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OpenText Operations Orchestration is the #20 ranked solution in best RPA tools and #25 ranked solution in top Process Automation solutions. PeerSpot users give OpenText Operations Orchestration an average rating of 7.8 out of 10. OpenText Operations Orchestration is most commonly compared to Camunda: OpenText Operations Orchestration vs Camunda. OpenText Operations Orchestration is popular among the large enterprise segment, accounting for 71% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a financial services firm, accounting for 22% of all views.
Buyer's Guide
OpenText Operations Orchestration
August 2025
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OpenText Operations Orchestration mindshare

Product category:
Process Automation
As of August 2025, the mindshare of OpenText Operations Orchestration in the Process Automation category stands at 0.7%, down from 1.0% compared to the previous year, according to calculations based on PeerSpot user engagement data.
Process Automation Market Share Distribution
ProductMarket Share (%)
OpenText Operations Orchestration0.7%
Camunda25.8%
Temporal7.5%
Other66.0%
Process Automation

PeerResearch reports based on OpenText Operations Orchestration reviews

TypeTitleDate
CategoryProcess AutomationAug 29, 2025Download
ProductReviews, tips, and advice from real usersAug 29, 2025Download
ComparisonOpenText Operations Orchestration vs CamundaAug 29, 2025Download
ComparisonOpenText Operations Orchestration vs Control-MAug 29, 2025Download
ComparisonOpenText Operations Orchestration vs TemporalAug 29, 2025Download
Suggested products
TitleRatingMindshareRecommending
Camunda4.125.8%89%77 interviewsAdd to research
Control-M4.34.6%98%127 interviewsAdd to research
 
 
Key learnings from peers

Valuable Features

OpenText Operations Orchestration offers ease in integration and GUI-based flow building. It supports automations across IT domains like Cloud and DevOps with flexible licensing. Users benefit from time savings, centralized administration, and robust orchestration. The tool simplifies IT operations management, allowing customization, integration with other software, and consistent task execution. Automation of workflows reduces manual effort. It provides extensive automation libraries, powerful community support, and a user-friendly interface that enhances efficiency.
  • "The community is very powerful, with extensive knowledge bases available."
  • "In my environment, if I want to shut down all tools in one shot, I can create a workflow and run the workflow to shut down all tools in one go."
  • "The product is good functionality-wise. I am impressed with the tool's flexibility in customization."

Room for Improvement

OpenText Operations Orchestration requires better flow input capture, debugging, and variable tracking. More automation integration, code release functionalities, and concurrency improvements are needed. Documentation and support must be enhanced. Users desire updated UX, enterprise-level improvements, and cloud options. Integration should be faster and automation tools should offer more open-source development options. Users express the need for active-active infrastructure and pre-built workflows for common scenarios. Pricing and support response times also need addressing.
  • "I would prefer the addition of ready-made workflows for common scenarios such as Oracle database switchovers or Exchange server scenarios."
  • "Only the tool's support can be a drawback where improvements are needed."
  • "The tool's UI needs to be improved. It needs to have better administration features in future releases."

ROI

OpenText Operations Orchestration significantly reduces man hours, saving hundreds monthly and leading to multimillion-dollar savings with an intuitive GUI displaying ROI for each flow. Users experience immediate returns, achieving setup payback within ten weeks. Companies benefit from a 40% time reduction, reduced employee workload, automated tasks, and minimized downtime, greatly enhancing productivity.

Pricing

Enterprise users collectively report that OpenText Operations Orchestration has a reputation for being expensive, with some rating it on the higher end of the pricing scale. Others describe it as medium-priced, noting that its automation capabilities provide significant time and cost savings, leading to substantial value for money.
  • "The tool is expensive. I rate the tool a six if one is cheap and ten is very expensive."
  • "The cost is very high compared to anything else available."
  • "I do not have experience with the pricing or licensing of the product."

Popular Use Cases

OpenText Operations Orchestration is primarily used for runbook automation, IT process solutions, and auto-healing activities. It supports change management, incident management, and workflow automation. Organizations utilize it for research and infrastructure monitoring, including managing virtual machines, operating systems, applications, and databases.

Service and Support

OpenText Operations Orchestration's customer service is often rated below average, requiring improvements in responsiveness and expertise. Technical support experiences vary, with some finding it efficient after reaching higher levels, while others report difficulties in accessing knowledgeable staff. Direct access to key individuals improves satisfaction. Premium support users in Romania express contentment. Organizations without internal expertise face challenges, while those with connections often experience faster resolution. Community knowledge base is frequently suggested for preliminary inquiries.

Deployment

OpenText Operations Orchestration's initial setup experiences vary widely. Some find it straightforward and easy, especially in small environments or with architecture knowledge. Others encounter complexity, needing expert help or a handbook. Customization and security understanding facilitate the process. Installations often improve over iterations, with recent versions simplifying deployment. Some experience prolonged setups due to complex projects or extensive installations. Micro Focus support can assist if any challenges arise.

Scalability

OpenText Operations Orchestration is recognized for its scalability features and architectural flexibility. Many users appreciate its ability to scale easily without downtime, accommodating thousands of servers. It supports diverse organizational needs, as many departments begin utilizing it. Some users, however, initially encountered scalability challenges. Despite this, the tool enables growth as needed. Its architecture allows seamless integration into existing infrastructures, rated highly by those using it in expansive enterprises and smaller environments alike.

Stability

OpenText Operations Orchestration exhibits stable performance, with most users finding it reliable, though some experienced issues with specific components affecting stability. Clustering stability improved from 9.x to 10.x. Issues with memory usage and event remediation, especially under load, were resolved by enhancing system resources. Users in Windows environments may face inefficiencies. Enhancements and proper guidelines helped maintain stability, with many rating it highly stable. Customization prompts could be improved to prevent mistakes.
These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.
Download our OpenText Operations Orchestration Buyer's Guide for additional reliable information.

Review data by company size

By reviewers
Company SizeCount
Small Business4
Midsize Enterprise2
Large Enterprise15
By reviewers
By visitors reading reviews
Company SizeCount
Small Business26
Midsize Enterprise25
Large Enterprise123
By visitors reading reviews

Top industries

By visitors reading reviews
Financial Services Firm
22%
Manufacturing Company
10%
Healthcare Company
7%
Government
7%
Computer Software Company
6%
Insurance Company
5%
Performing Arts
4%
Energy/Utilities Company
3%
Construction Company
3%
Comms Service Provider
3%
Media Company
3%
Hospitality Company
3%
Retailer
3%
University
3%
Educational Organization
2%
Non Profit
2%
Real Estate/Law Firm
2%
Legal Firm
2%
Outsourcing Company
2%
Pharma/Biotech Company
1%
Logistics Company
1%
Engineering Company
1%
Aerospace/Defense Firm
1%
Mining And Metals Company
1%
Transportation Company
1%
Wholesaler/Distributor
1%
Recreational Facilities/Services Company
1%
Recruiting/Hr Firm
1%

Compare OpenText Operations Orchestration with alternative products

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Learn more about OpenText Operations Orchestration

With OO you can automate and orchestrate infrastructure automation and IT processes from service fulfillment to incident remediation, cloud service delivery, and disaster recovery.

Operations Orchestration offers the tools needed to provide enterprise wide orchestration capabilities:

  • Design automation workflows with a low-code/no-code designer canvas, content library, and API generator wizards.
  • Govern your automation in one place and centrally orchestrate powerful, scalable workflows in large, high availability environments.
  • Schedule workflows and make sure that SLAs are met and workflows execution happens when you need it.
  • Expose REST APIs to programmatically invoke orchestration from any external source.
  • Automate difficult interfaces with RPA robots that mimic screen based human actions.
  • Follow business and operational metrics to understand the value and the health of your orchestration environment.
  • Expose orchestration scenarios as services to your end users in an easy to use Self-Service catalog.

Operations Orchestration offers the following components:

OpenText Operations Orchestration was previously known as Micro Focus Operations Orchestration, Operations Orchestration, HPOO, HPE Operations Orchestration.

OpenText Operations Orchestration customers

Casablanca INT, Internet Initiative Japan, Railway Information Systems, Samsung SDS, and Turkcell.

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Product Categories

Product Categories
Process Automation
Robotic Process Automation (RPA)

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OpenText Operations Orchestration Reviews Summary
Author infoRatingReview Summary
Performance & Monitoring Supervisor at Saudi Telecom Company4.0I work in infrastructure monitoring and find OpenText Operations Orchestration valuable due to its extensive community knowledge, ease of use, and automation capabilities. It improves efficiency but needs additional ready-made workflows for common scenarios to further enhance productivity.
OpenText Technical Support at CMS Computer PVT LTD4.5I use OpenText Operations Orchestration to automate workflows efficiently, saving time by 40%. Its main drawback is slow support, and it lacks live e-learning. Unlike ServiceNow's cloud-based tools, OpenText provides on-prem solutions preferred by most users.
Product Specialist at SP Jain School of Global Management4.5I use OpenText Operations Orchestration for research and appreciate its functionality and flexibility in customization. However, the UI could be improved, and better administration features are needed. I deploy the solution on Microsoft Azure.
Operations Leader - Global Automation at a computer software company with 10,001+ employees4.0No summary available
Manager at a tech services company with 10,001+ employees3.0No summary available
Project Manager at a tech services company with 11-50 employees4.0No summary available
Automation Engineer at a transportation company with 10,001+ employees4.0No summary available
Cloud Systems Engineer at a comms service provider with 10,001+ employees4.0No summary available